Austin and Wyatt estate agents in Poole, Bournemouth, Christchurch and Poole, Bournemouth and 2 more

★★★★★ 1/5

Google

Gone from being really helpful and lovely to unhelpful and uncaring overnight. I signed a contract for my flat tenancy renewal back in February but they failed to tell me that my landlord had not signed and returned the contract so I was blissfully unaware that my home was a risk. I was advised my home is for sale last week after renewing various utilities for another year that I will still be liable for when I leave. In panic mode I put a holding deposit on another property without really thinking it through and put under pressure to move quickly. I have pulled out of the new rental but disgusted when they refused to refund my money despite their mistake in not passing on information. I have religiously paid my rent on time despite being made redundant over covid and feel this is a pretty unethical and unpleasant way to treat a good tenant. All in all their mistake has cost me a fortune and I wont use them again. Started out so good but beware when they make a mistake they wash their hands of you. Update…. Reduced my rating even less stars when I saw the unsatisfactory and bias response I got from the shower of complete unprofessionals. They aren’t interested in dealing with their mistake and are totally ignoring my very valid and proven issues. Won’t be using them again and I suggest others don’t, times are hard spend your money with companies who excel in customer service and want to look after you, with competition for business as it is use those companies who want to do a good job and who care about their customer and doing the right thing, it’s so important in this financial climate to go to companies who are prepared to work for your business and go the extra mile… which is certainly not this lot!

Heidi · 25 August 2023 · Austin and Wyatt Bournemouth

★★★★★ 5/5

Google

Kayleigh at Austin and Wyatt and the team were fantastic, we were kept up to date throughout and the whole process went very smoothly. We even received a gift hamper which was a lovely extra touch. Very happy with the service received. Thank you.

Lucy · 25 August 2023 · Austin and Wyatt Bournemouth

★★★★★ 5/5

Google

I have been dealing with Austin & Wyatt in Bournemouth for several years now. Overall there is great team effort! More recently I have been dealing with Kayleigh who has demonstrated that nothing is too much trouble. Much appreciated the professional approach and attitude.

Assunta · 25 August 2023 · Austin and Wyatt Bournemouth

★★★★★ 5/5

Google

Anna, Nicola and the whole team at Austin & Wyatt were fantastic during our letting process for a property in Bournemouth. They were very prompt with replies and helpful with recommendations. Everything went very smoothly and we will be using their services again for sure! 🤝 …

George · 25 August 2023 · Austin and Wyatt Bournemouth

★★★★★ 5/5

Google

I recently had the pleasure of working with A&W when purchasing a flat, and overall my experience with them was positive. While nothing particularly stood out as exceptional, the team was consistently kind and responsive, always answering my questions in a timely manner. Communication was great throughout the process, and I appreciated the regular updates I received on the status of my purchase. In the end, the process was stress-free and fast, which was a relief for a first-time homebuyer like myself. Overall, I would recommend A&W for their solid service and commitment to keeping their clients informed.

Victor · 25 August 2023 · Austin and Wyatt Bournemouth

★★★★★ 5/5

Google

Me and my partner have rented a property through Austin and Wyatt's. From viewing, to collecting the keys to moving in was smooth sailing. They even gave us a move in pack with goodies which was great to keep us going on move in day. The staff are really friendly and helpful, thank you to Anna and Tia who were part of our renting process. We'd definitely recommend renting through this estate agents.

Elizabeth · 25 August 2023 · Austin and Wyatt Bournemouth

★★★★★ 5/5

Google

There is a reason that Austin & Wyatt is one of the most successful firms. They are customer friendly and make the whole process as easy as possible for the parties involved. There was also a personal touch with a welcome box with included some goodies and presents to welcome you to your new home. I would like to convey my regards to the entire team in general and especially to Kayleigh for her warm and friendly approach while making the entire process very easy.

Hammad · 25 August 2023 · Austin and Wyatt Bournemouth

★★★★★ 5/5

Google

Very pleased with our service from Austin & Wyatt. My partner and I were in a difficult situation, looking for a property in a very short amount of time. Austin & Wyatt helped us to find the perfect property and have been attentive, keeping us updated and helping us every step of the way as first-time renters. Couldn't recommend enough! Thank you Bournemouth team, we love our new home :)

Cerys · 25 August 2023 · Austin and Wyatt Bournemouth

★★★★★ 5/5

Google

A professional, informative, customer focused division. Liz and her team were outstanding in assisting with a deposit claim. They provided huge insight and guidance and took care of submitting the relevant documents for me and kept me in the loop during the whole process. Always free and willing to answer any questions I had in what was a stressful team. Would highly recommend Austin Wyatt to rent out your property. Would offer 10 stars if I could.

Neil · 25 August 2023 · Austin and Wyatt Bournemouth

★★★★★ 5/5

Google

Rating only, no written review.

Malcolm · 25 August 2023 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 5/5

Google

Friendly staff, informative on properties and surrounding areas.

Tim · 25 August 2023 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 5/5

Google

Excellent service, helped us through the renting process and found us the perfect place! Can definitely recommend!

Emily · 25 August 2023 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 5/5

Google

An excellent professional service resulting in my new tenancy, thank you Gem & Richard at Austin Wyatt, Lyndhurst!

K · 25 August 2023 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 5/5

Google

Sarah ,Rebecca and Mike have been extremely helpful and supportive ,helping to reduce the stress of both selling and finding a home .

Catherine · 25 August 2023 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 5/5

Google

We were delighted to complete the sale of our property this month. Sarah and the Lyndhurst team kept us fully informed throughout each stage of the sale, and have engaged with us empathetically over the 3 month period.

A · 25 August 2023 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 5/5

Google

Everyone at Austin and Wyatt has been so helpful and supportive in getting me sorted into my new home in time for Christmas. Very grateful. Would totally recommend this agency!

Katharine · 25 August 2023 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 5/5

Google

Sarah visited to provide me with an up to date valuation. She spent an awful lot of time with me, knowing that i may not be moving but just obtaining a valuation, and couldn’t have been more helpful. She was professional, very knowledgeable and offered very useful advice.

Louise · 25 August 2023 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 5/5

Google

A huge "Thank You" to Mike, Sarah and the rest of the team at Lyndhurst Austin & Wyatt for their help, understanding, patience and professionalism as they offered great advice and support during the huge part they played with the successful sale of my property. I would strongly recommend them to any future vendor to take up their services. Many, many thanks. D.Plowright

David · 25 August 2023 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 5/5

Google

Very impressed by the team in Austin & Wyatt Lyndhurst. Their knowledge of New Forest area market and in dealing with clients’ requirements are excellent, especially Sarah, executive bench manager, with her professional and thorough approach through the transaction are exceptional.

Etsuko · 25 August 2023 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 5/5

Google

Been with Austin&Wyatt Lyndhurst office around 2 years now on their full management landlord service. Found them to be a professional team, good at all communications and keeping you updated. The issue reporting & maintenance system - and the personnel involved with organising trades and repair resolution is excellent.

Emma · 25 August 2023 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 5/5

Google

The team at Austin & Wyatt ( Richard & Louise) made mine and my partners first time renting stress free and easy! They are very knowledgeable and helpful with any questions we had. 100% recommend the team.

Aidan · 25 August 2023 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 5/5

Google

I don’t normally right reviews but I feel on this occasion that it’s a must , Austin & Wyatt from the first phone call regarding a property to let in lyndhurst we’re wonderful , polite , helpful and I said straight away I really hope we find a property with you guys , lyndhurst wasn’t the one for us but every week I’d call to see if any new property were about and eventually found our dream home in Beauliue, Gem who showed us around was just lovely so warming and helped us from the moment we said yes to the house. All the references were done and completed in just a week and was so easy stress free to complete .I’m really happy for this fresh start in new location and know that I have a nice agency to call if there is any problem. Thank you to everyone at Austin &Wyatt . Kind regards Sarah & David Crooks & the cockapoo 🫶🏻

Sarah · 25 August 2023 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 5/5

Google

We cannot fault the service we have received from Austin & Wyatt during the process of buying our house through them. Particularly Sarah. She has hand-held us through the process from start to finish, providing support and clarity throughout our purchase. I cannot recommend this branch more highly. Mike, Sarah and the team are fantastic!

Sadie · 25 August 2023 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 1/5

Google

Consider every negative thing you could say about estate agents generally and you would be pretty close to describing Austin & Wyatt Lyndhurst. Twice we have had offers accepted on properties they were marketing. Twice we have had our time wasted by the vendors because Austin and Wyatt did not manage the process or people at all. Our chain has collapsed once so far because of them and maybe for a second time now. We have wasted thousands in fees, searches, and surveys, all for nothing. We are no closer to moving to be near elderly family members in poor health, and are having to rearrange schools again at the last minute. It’s devastating and unsettling and Austin and Wyatt could not care less. They tell barefaced lies - after the first time we were messed around and our chain collapsed, we made it very clear that we did not want upper chains - we desperately needed a vacant possession. They assured us that the second house we had our offer accepted on was no upper chain. It then transpired the vendors were contemplating which of two houses they may wish to purchase, which Austin and Wyatt obviously knew. It turned out that neither was suitable for them, so the vendors pulled out but not before we had wasted time, money and risked our own sale once more. They are lazy - you, the purchaser, constantly have to chase them, and rarely speak to the same person twice. Often, they have no idea who you are or what you want as ‘the system isn’t working’. Emails do not get replied to, and even the office phone frequently isn’t answered inside business hours - astonishingly slack in a business that relies upon the telephone. How hard is it to forward the line to somebody so calls get answered? They are incompetent. Basic sales techniques such as qualification of the buyer’s and seller’s motivations are absent, so half the properties they are marketing aren’t really for sale, it seems. They lack knowledge of the properties they are marketing - they didn’t even know how many bedrooms one of the houses we were viewing had, and assured us one bedroom was en-suite - it wasn’t. The written descriptions, measurements, and photography are totally unrepresentative. If they ever get a sale to exchange and completion it must be purely by coincidence. I prevaricated about posting this review since we are searching again and I dislike burning bridges but I would not even contemplate any property they were marketing now. Why people continue to use them for their sale is a complete mystery.

Chris · 25 August 2023 · Austin and Wyatt Lyndhurst (Volunteer House)