★★★★★ 5/5
GoogleJade at Acorn found a lovely flat for myself and my partner and helped us secure the property. When sadly 6 months into our tenancy we encountered some problems with our property (due to circumstances beyond the teams control) everyone at Acorn was extremely supportive and quick to help us. Jade was very understanding of the stressful situation and helped find us a beautiful property that fitted all our needs and more. We completely fell in love with the house and Jade went above and beyond to make sure we secured the property. We’re now living in the said property thanks to Jade’s help and how quickly she dealt with all our questions and offer. Thank you!PositiveResponsiveness
Sedona · 15 June 2021 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Thank you Sedona for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe received incredible service from James at Acorn Dulwich! James took us to see a couple of properties we had booked in, which we felt were too small, so he arranged a viewing for us of a larger flat on the spot. It turned out to be perfect, and we managed to reserve it at a great price within the hour. One week later, we had the keys and were moved in. The support through the admin process was swift, friendly and professional. We are very happy with our new home and the service we received!
Teddy · 15 June 2021 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Thank you Teddy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from James. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMe and my partner rented through Acorn last year, Jade showed my girlfriend around a nice flat and we got moved in very quick and smoothly. 6 months later we had some extreme issues with an aggressive neighbour, Acorn dealt with this extremely quickly and were very professional with helping us move out and find somewhere new. Jade also showed us around a couple of other flats and was a great communicator between us and the landlords. She fought our corner and helped us find a beautiful new home.PositiveResponsiveness, Professionalism
Ned · 15 June 2021 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Thank you Ned for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe used Acorn Estate Agents in Northumberland Heath to sell a property - the sale was set up by Joe Buckle and he managed to get interest even though the property had been up for sale with another agent for some time previously and he managed to get a better asking price than we thought we would get. Also the business end of the sale occurred in April and May whilst we were in lockdown due to Covid 19 and still Acorn managed the process so professionally and efficiently leading to completion at the end of May. Massive thanks to Acorn!PositiveResponsiveness, Professionalism, Value
Niten · 14 June 2021 · Acorn Erith
Agent replied · 13 June 2024
Thank you Niten for leaving us a 5* review. We are really happy that you were pleased with the service you received from Joe and his team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRating only, no written review.
Sarah · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thanks for Sarah for the 5 star review. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRating only, no written review.
Jonathanu · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thanks Jonathanu for the 5 star review. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat service! Highly recommended
Karin · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Karin for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat service. Brendan was really professional and friendly. Would use them again.
Hollie · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Hollie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Brendan and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAdam and Kimmi really went out of their way to make sure we got our dream flat! Amazing customer service, thanks so much guys.PositiveResponsiveness, Professionalism
Emily · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Emily for leaving us a 5* review. We are really happy that you were pleased with the service you received from Adam and Kimberley and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleArikson has always been very helpful. Many thanks ! Great agency to work with. All the best from us.
ArtsMusicUK · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Arikson. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI'd really recommend Acorn, and particularly Franco. He was a huge help throughout the process; responsive, professional and gave good advice. I would use Acorn Lewisham again.PositiveResponsiveness, Professionalism
Rory · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Rory for leaving us a 5* review. We are really happy that you were pleased with the service you received from Franco and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI have had a professional and positive experience selling my home, during the pandemic. I was contacted and kept informed on a regular basis. I am very happy with the service received.PositiveResponsiveness, Professionalism
Lorraine · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Lorraine for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleKimberley Tsang was our agent. Amazing help, we got everything sorted easily and got a response for everything and everytime we needed. Great service overall, highly recommend!PositiveResponsiveness, Quality, Professionalism
Gabi · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Gabriela for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kimberley and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI had a brilliant experience with Acorn through out the purchase of my property. They were very professional, thorough, quick to respond and supportive. Would highly recommend!PositiveResponsiveness, Quality, Professionalism
Robyn · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Robyn for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleBuying and selling at the same time is never easy but doing it while we're going in and out of lockdown is an alltogether different beast! I purchased a property on the market with Acorn and Ross was great and very responsive no matter what else was going on.... much appreciated. If I can ever face moving again I'd look to put it back on the market with them.
Sarah · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Sarah for leaving us a 5* review. We are really happy that you were pleased with the service you received from Ross and his colleagues and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleIt was my first house purchase. Arikson Franco Was the Agent who showed me around and walked me through the process. He supported the entire way through the purchase cycle, helping with delays, and to get issues resolved in the property before moving in. Even going out of his way to help me get the internet installed. Pre-moving in and just in time for lockdown 2.0.
Even once the sale was done and contracts exchanged the level of support and professionalism helping to make sure things all went okay and to support with a few out standing snags was top notch.
A first class service, with a guys that actually care.
Thanks again and all the best.PositiveResponsiveness, Quality, Professionalism
Ben · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Ben for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Franco and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleI found Acorn Lewisham excellent overall. Ross and Brendan in particular put in an enormous amount of work around the sale of my house. They were consistently helpful and available. The only thing I think could have been improved was the initial Rightmove entry, which wasn't checked with me before it was posted, and unfortunately needed substantial correction.PositiveResponsiveness, Quality, Professionalism, Value
Liz · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Liz for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Ross and Brendan. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleAbsolutely awful experience with Acorn Lewisham. We were trying to leave the property and so found new tenants to replace us. Acorn have been useless at every step, didn't explain what paperwork we needed and didn't answer our questions about who can actually move in. They didn't even use their initiative to let us know if the paperwork submitted by new tenants was correct - we had to chase them to extract that information. We have now lost the property we were moving in to - because they dragged their heels for such a long time. Please don't use them - they really don't care about tenants.
Julia · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Hi Julia..I have reviewed your notes on this and the facts are that you wish to break your tenancy agreement early. Your landlord has agreed for you to do this as long as a suitable replacement tenant can be found. You advertised the property on Gumtree and put forward an applicant to us last week. This applicant has still not supplied us with the necessary documents for us to undertake reference checks despite us chasing. You then supplied us with the details of another applicant this week from presumably the same source, but again we have to do the necessary checks before submitting them to the landlord for approval. None of this is Acorn's fault and I am satisfied that you have been updated sufficiently by our team. I am sorry if you have lost the property you wanted to move to but ultimately you should not be leaving your current one during your fixed term. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI have both bought and sold a house through this branch. They've always given me great advice from both sides of the deal and have been very quick to match properties to my needs.
Very quick to respond and continued to push both sets of solicitors during the buying process. Would highly recommend!
Jeremy · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Jeremy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThe team at Acorn Lewisham (in particular Brendan, Franco and Ross) provided an outstanding service! As the house went on the market just before lockdown, the guys were tenacious, resilient and professional when carrying out numerous viewings, ensuring the viewers were provided with masks and gloves before entering the property.
Throughout the process and pandemic, the guys remained calm and were very reassuring particularly as I found the process to be disheartening and stressful at times. Franco has done a fantastic job managing the sale process and it has felt seamless.PositiveResponsiveness, Professionalism
Linda · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Linda for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Lewisham team and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe chose Acorn because they had a good presence in the local area, with history of selling houses in our street. A very professional service, the all important house description and photographs of the property were fantastic. The process of marketing, listing and photographing the property was extremely easy (thanks Anthony for superb pictures!). As a result, we sold the property within two weeks.
To be honest finding a buyer and selling your property STC is the easy bit and just the start of the journey. It's at this point you really begin to realise how professional, knowledgeable and helpful Acorn really are. In particular we would like to thank Arikson who helped us every step of the way to finally completing with our sale. Thank you.
Actually finding a buyer for your house is the easy bit. The hard part is the negotiations and being kept informed of the sale process. It's at this point you really begin to realise the importance of a good estate agent.
Andrew · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Andrew for taking the time to provide us with such a great review of your experience. I am delighted to hear that you were happy with the service you received from Arikson. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHaving been flat hunting for the first time as I’m planning to move to London soon and have had fantastic support from letting agent Kimberly! Very responsive to enquiries and has been able to highlight suitable flats which fit my criteria beyond the ones that I have shown interest in. Making the process a lot simpler for a first time London tenant. Also she has managed to make any viewing very accessible which is difficult considering I currently don’t live in the country. Through organising video viewings and messaging me videos and pictures at my request! Would recommend highly to anyone looking to flat hunt/let or sell as experience so far has been fantastic. Very personable, friendly and attentive to my needs in my flat search!PositiveResponsiveness, Quality, Professionalism, Value
Eilidh · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Eilidh for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kimberley and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleVery happy with my purchase process with Acorn. Arikson was very patient, responsive and helpful throughout and after a few initial viewings was able to get a sense of the type of property I was looking for. All staff at Acorn were very friendly and helpful. Would highly recommend.PositiveResponsiveness, Professionalism
Regina · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Regina for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Arikson. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe recently purchased buy to let property via Ross from Lewisham office. We are very impressed with his professional service and for finding us great investment oppotunity! Would love to work with him again in the near future! Also happy to recommend his service to all our friends! well done - Ross!
Sophia · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Sophia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Ross and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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