5/5
Rating only, no written review.
Agent replied · 26 August 2024
Thanks Hannah for the 5 star review. Andrew Roberts - Customer Relations Manager

Trusted Agent profile
★★★★★
3,849 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Showing 3,131 reviews on Google only. Show every review
5/5
Rating only, no written review.
Thanks Hannah for the 5 star review. Andrew Roberts - Customer Relations Manager
1/5
Rating only, no written review.
4/5
Rating only, no written review.
Thank you cristiana for taking the time to provide us with a rating of your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Great help from Louis made everything quick and easyPositiveResponsiveness, Quality, Professionalism
Thank you Aaron for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Louis and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Had a great experience with our letting agent Louis, very helpful from the get go and always responsive to any questions or issues. Thanks Louis!PositiveResponsiveness, Professionalism
Thank you Katia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Louis and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
Louis Manzi was very helpful and patient with me and showed me really nice places across London. I really recommend Acorn Forest hill :).PositiveQuality, Professionalism, Value
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Louis but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
My experience with the acorn team was pleasant, especially with Louis Mandy, he’s very helpful and accessible…
Thank you Gabriela for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Louis and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Andrew was in charge of the purchase. Top man, went out his way over and beyond to make sure things are progressing. Can't recommend them highly enough!
Thank you Mate for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
We had the best experience with Louis as we had just had a cancellation from a different agency in the area and not only did Louis accommodate our short notice needs but also found our dream home the same day. Job done!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Fab for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Louis and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
We worked with Jack Rampling in the Forest Hill branch to sell our home. He was really great. Always responsive, considerate and quick at stressful points and overall fab to work with. I highly recommend.PositiveResponsiveness, Quality, Professionalism
Thank you Chloe for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Really great service from Acorn on our transaction, helping us through some poor service from our conveyancers and managing the sale impeccably. Particular shout out to Andrew Castle who was great. Couldn’t recommend more highly.PositiveResponsiveness, Quality, Professionalism
Thank you Stefan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Thank you, Louis!.. It was a very good experience to deal with Louis from Acorn, Forest Hill branch. He was very helpful, professional and competent through all my renting process. I wish that every Letting's professional had similar qualities and attitude. Ina
Thank you Ina for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Louis and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
A BIG THANK YOU to Stephanie for supporting us from placing offer till completion. She works with highest resposibility and super professional and kindness. From now on, if I need anything relating to real estate agent I will think of Acorn first of all.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Stephanie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Stephanie Carson and the Acorn group were fantastic in helping us buy our property. Friendly very easy to get in contact with, always passing on important information clearly and quickly. I would highly recommend.
Thank you Nick for leaving us a 5* review. We are really happy that you were pleased with the service you received from Stephanie and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
I have had a very positive experience dealing with Cain Knight and Nicholas Henderson at the Catford branch of Acorn. Cain has been understanding of my particular circumstances and has worked hard with me to ensure that my new home is ready for me to move into. I have appreciated the communication that I have had with Cain, he has been helpful and clear in terms of Acorns' information and referencing needs and with details of the property I have chosen to rent. Just as importantly Cain has been kind and courteous, which has really helped me in a stressful situation. I would highly recommend Cain , Nicholas and Acorn Catford.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Susan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Cain and Nicholas. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
We offered on our new home in February and collected the keys in May. The whole process was incredibly smooth and pretty stress free. Andrew was always available to answer questions, chase anyone who we needed updates from and put our mind at ease about any worries we had. We were looking for over a year for the right property and we're so excited to start renovating such a beautiful, old house.
Thank you Kelly for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Jack Rampling was great in helping us purchase a flat. There were a lot of hurdles that came up during the process, but Jack and the Acorn team did an amazing job of helping us get over them and completing the transaction. Great customer service!PositiveResponsiveness, Professionalism
Thank you Lukas for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and his colleagues. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
I recently sold a flat with them and was very pleased with the service that was offered, especially given the sale took place during the Covid restrictions. Acorn managed to achieve full asking price and guided us through to completion expertly. What I was particularly impressed with was their pro-active approach and that they were always very responsive to any questions and inquiries that were raised. I would like to express my thanks to Brendan, Arikson and the rest of the team.PositiveResponsiveness, Professionalism
Thank you Martin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Brendan and Arikson and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
I went via Acorn to purchase my first home, and had such a great experience. Steph actually recommended the flat I now own to me (thank you Steph!) and was super helpful, responsive, professional and friendly through every step. As it was my first purchase, I really appreciated the hand-holding that Steph was there to provide - with advice, recommended services and giving me regular calls to keep me in the loop. Would definitely go back to them :)PositiveResponsiveness, Professionalism
Thank you Natasha for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Stephanie and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Huge thank you to Adam for working tirelessly from the very first call to find the best tenants for us. Adam made sure he was always available to us and dedicated hard work to get us wonderful tenants, from the very first viewing! He kept us up to date regularly and handled the whole process with outstanding professionalism. Paris, our property manager, has also been extremely helpful throughout the process. Every question we've had for her has been addressed in a clear manner and she's been a fantastic middle person between us and the tenants. She was also very responsive to all of the typical manic messaging between landlord and tenant at the beginning of the process, making things run a lot smoother! Both employees have made us feel like they genuinely care about both us and the tenants, instead of just another deal/client for them.PositiveResponsiveness, Professionalism
Thank you Oli for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and Paris. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
It was actually a pleasure to deal with acorn estate agents. I would say that I felt that that the staff were very genuine especially Andrew Castle who was a true professional,knew his business very well and was the representative that dealt with us mainly. Friendly and very helpful with any questions asked and providing good solutions to questions and any arising problems.He was on the ball with the house sale process from beginning to completion. I felt that I could trust this company to sell my property and would without exaggerating highly reckoned that you should sell through acorn estate agents.I would not hesitate to use them again.This was my experience. All the best for future sales .Sincere regards,Voy Gajdur.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Voy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
We had a great experience selling our flat with Acorn Forest Hill. The whole team were so proactive and organised when it came to the viewings and Andrew was brilliant when it came to helping us get to exchange with a lengthy chain. The difference between our estate agent and those of others was super clear - it was always Andrew thinking ahead, getting things done. We'd happily recommend the team to friends.
Thank you Zara for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Acorn Forest Hill has a great team. What we appreciated the most about Acorn was their responsiveness and reliability. They are there all the way through our transaction. They were always ready to deal with problems and manage the sale to the end. That is a rare quality in this industry as a lot of estate agencies' efforts focus on marketing and agreeing a sale. They were very loyal. We are very grateful to their professionalism and would like to particularly thank Andrew and Brendon who were a pleasure to deal with. Thank you again.PositiveResponsiveness, Quality, Professionalism, Value
Thank you V P for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew, Brendon and the Forest Hill team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Rating only, no written review.
Brlliant! Thank you Andrew for the 5*s. Andrew Roberts - Customer Relations Manager
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The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.