Trusted Agent profile
★★★★★
3,841 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,841 reviews on three platforms, rated 4.5 out of 5 overall.
3,146
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
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Acorn's 15 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 3,123 reviews on Google only. Show every review
5/5
GoogleWe had the most wonderful service from Beth at Acorn. She did an excellent job getting the best sale for us, keeping us well informed, and being both professional and lovely. We are delighted with the outcome, and very grateful to Beth and all the team for helping us so much on our journey to our new home.
5/5
GoogleEmma was amazing and helped us secure a great property! Nicole is also super helpful with the docs! Getting everything sorted with Acorn London Bridge Lettings been great :)
1/5
GoogleMy experience with Acorn was extremely poor. Communication throughout the marketing period was consistently lacking. Feedback from viewings was either minimal or not provided at all, unless chased. Basic information that should be standard in any sales process had to be requested multiple times, which quickly became frustrating and time-consuming. More concerning was the dismissive approach taken when these issues were raised. Rather than engaging constructively or reviewing their own strategy, the response was to suggest that the lack of offers was simply due to the property itself. This was neither helpful nor professional, and showed little willingness to take ownership or provide meaningful guidance. An estate agent’s role is to actively manage the sales process, communicate clearly, and add value through informed advice. In my experience, Acorn failed to meet those expectations, and I would not recommend them.
Dear Luca Zingale, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
4/5
GoogleSuccessful sale completion with Acorn, after trying a couple of other agencies previously. They got the job done in a tough market. Thanks to Rowan for his support throughout the sale.
Dear Lucy Charles, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Rowan. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
5/5
GoogleFirst-time seller, so choosing an agent felt a bit like a coin toss. I shortlisted a few, picked heads, should have gone tails. Hindsight and all that. After a frustrating experience with the agency across the road, I got back in touch with Jake at Acorn and explained we had some time pressure on our onward purchase. He was confident he'd get it done quickly, and he and his team absolutely walked the walk, multiple strong offers within the first week back on the market. They found us a great buyer and we went from offer accepted to completion in just 11 weeks, with Christmas slap bang in the middle. Special mention to Rowan, who handled all the viewings and the entire post-sale process with real aplomb, always on the ball, great communication, and nothing was too much trouble. A genuine asset to the team. Wish I'd gone with Acorn from the start. Highly recommended.
5/5
GoogleI can only express how grateful I am with the service and the speed in processing the sale of my property in comparison to the other agent who tried to sell my property. . I give thanks to all the staff for their patience their skills and their commitment to making this sale effortlessly. Thank you
Dear Sonya Tavernier We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe just purchased our property and had an excellent experience with Acorn Agency, especially with Harrison. He was the key link that made the whole process run efficiently. Thank you very much! We appreciate your help. Eva
Dear E. L. We greatly appreciate your 5-star review and the time you took to share your experience with Harrison. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleJust wanted to leave a review to show the amazing customer service I received while looking to buy a home in Sydenham. Both Harrison and Reece were incredibly helpful and knowledgeable and highly professional in helping my search and would use Acorn again any day.
Dear Maxwell Harris We greatly appreciate your 5-star review and the time you took to share your experience with Harrison and Reece. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI had a great experience with Acorn Estate Agents in Sydenham. The team were professional, efficient, and made the whole process smooth and stress-free. Communication was clear throughout, and everything was handled in a timely manner. A special thank you to Reece and Harrison, who were both extremely helpful, knowledgeable, and proactive. Their hard work and support really stood out and made a big difference.
Dear Explosive Mma We greatly appreciate your 5-star review and the time you took to share your experience with Reece and Harrison. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHarrison, Hannah and Katie were all very supportive throughout the sale. There were a few issues during the process, but they were quick to respond, very reassuring, and communicated clearly at every stage.
Dear Debbie Kimou, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleVery pleased by the service I received from Acorn and in particular Hannah. Professional, friendly, helpful and approachable. Can't thank you enough.
Dear Glyn Marshall We greatly appreciate your 5-star review and the time you took to share your experience with Hannah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHannah has been absolutely brilliant throughout the whole selling process. She kept me updated regularly, which really helped me feel reassured, even during stressful moments. Would highly recommend this agency!
Dear Debbie Kimou We greatly appreciate your 5-star review and the time you took to share your experience with Hannah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI had a very nice experience with Acron Grove Park, especially Louise King, throughout the whole purchasing process. The team were highly responsible and responsive, and communication was always prompt and clear. They helped ensure the transaction progressed very smoothly from start to finish, which made the entire process much less stressful. Whenever there were any issues or questions on my side, they were quick to follow up and communicate efficiently with the seller to resolve them. Overall, I am very satisfied with the service provided and would happily recommend them to others.
Dear Yoyo W We greatly appreciate your 5-star review and the time you took to share your experience with Louise. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
3/5
GoogleWe chose Acorns because their original representative inspired confidence and was not pushy. The experience was generally professional and it took 8 months to sell the house at a much lower price than it had been put up for. They were friendly, pleasant and tried to be helpful throughout. We would probably not use Acorns again because we ended up paying more than we had expected. It was all in the small print of course so we had no choice. Also we felt as the seller we were asked to make compromises in favour of the buyer for example, we had said from the start we did not want to complete while we were away on holiday but we were more or less forced to do this.
5/5
GoogleVicky was an absolute pleasure to work with from start to finish! Even after it wasn’t her job to look after us she still did! - that’s not only good service but also a testament how great of a person and agent she is!
Dear C G We greatly appreciate your 5-star review and the time you took to share your experience with Vicky. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleBlair Rhoden and Vicky chilsom were helpful throughout the renting process although communication was slow at a point ,but they definitely responded and everything was swift Going forward .
5/5
GoogleShem and his team were brilliant from start to finish. They recently sold our property and made the whole process feel straightforward and well managed. Shem gave great advice throughout and really knows his stuff. Communication was always top notch and they were proactive in chasing the buyer and the solicitors, which made a big difference. We felt supported the whole way through and would happily recommend Shem and the Acorn team to anyone looking to sell
5/5
GoogleWould definitely recommend this estate agents. I have been looking for a new home but never came across an estate agents that showed they really care. I spoke to Carly today who was extremely polite and knowledgeable. She took the time to listen to my wants and needs. Carly was able to share some properties they have on the market presently and was willing to book me in for a viewing without any hesitation. She was extremely professional in asking relevant questions to which I had not thought about. Not only was she able to find some strong contenders but also advise me how they can help me buy my dream home. Carly is an asset to the organisation and would highly recommend speaking with her if you are thinking of your next move. Head and shoulders above the rest.
Dear Gurminder Gaberria, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Carly. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleCarly is a very helpful agent who provides accurate information in an honest and professional manner. She made us feel comfortable and well-informed about the property, and we truly appreciate how professionally the company manages it.
5/5
GoogleVicky is extremely proficient and professional in her role, she went above and beyond to meet my expectations and she went the extra mile in offering me all the advice I needed. Thank you Vicky!
Dear Cilla Peace We greatly appreciate your 5-star review and the time you took to share your experience with Vicky. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleI am extremely disappointed with my experience with this agency and specifically with Isabel. I paid a holding deposit on 16 December 2025, and the tenancy was actively progressed with repeated assurances that everything was proceeding. I was even given move-in dates, which I reasonably relied on. However, the agency only identified a regulatory issue today, 16 January 2026, at the final stage, leaving me with no realistic options for alternative accommodation. This prolonged delay and repeated assurances caused significant disruption, distress, and loss of housing opportunities. During this time, I called multiple times, but my calls were not returned. On the rare occasions someone answered, I was told Isabel “was not available” and that she would call me back, but no one ever did. I have also requested formal confirmation that my complaint has been logged, details of their complaints procedure, and information on their redress scheme. I hope the agency improves transparency, professionalism, and responsiveness for future clients.
5/5
GoogleI’m very happy with the service I received from Alesha Armsden. She made the whole purchase process easy and stress-free, answering all my questions promptly. I would definitely recommend them to anyone buying a property.”
Dear Alba Biba We greatly appreciate your 5-star review and the time you took to share your experience with Alesha. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleIsabel Twite met us at the property and gave us lots of information about the property, great communication through out the procedure so thank you ☺️
5/5
GoogleAidan and Isabel have been utterly outstanding. The service has been impeccable throughout! Would highly recommend
Dear Ollie Sparkes We greatly appreciate your 5-star review and the time you took to share your experience with Isabel and Aidan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
