Trusted Agent profile

Acorn estate agents in Bexleyheath, London, Dartford and 1 more

4.5

★★★★★ Excellent

3,851 reviews across 15 offices and 3 platforms

Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,851 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.8 / 5

3,154

Reviews on Google

All 15 offices

Yell logo

1.9 / 5

19

Reviews on Yell

All 15 offices

Trustpilot logo

678

Reviews on Trustpilot

All 15 offices

Our offices

Acorn's 15 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 3,131 reviews on Google only. Show every review

5/5

Google

Thank you Davide Letizia for your professionalism. Merry Christmas xPositiveResponsiveness, Professionalism

Andra · 25 October 2021 · Acorn London (27 Denmark Hill)

Agent replied · 17 June 2024

Thank you Andra for leaving us a 5* review. We are really happy that you were pleased with the service you received from Davide and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Many thanks to Davide Letizia, the viewing of a flat at Walworth Road on Monday was very informative and professional. All covid-19 related safety measures were brilliantly carried out.PositiveProfessionalism

Manuel · 25 October 2021 · Acorn London (27 Denmark Hill)

Agent replied · 17 June 2024

Thank you Manuel for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Davide and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

There are loads of estate agents out there, and anyone selling is spoilt for choice. As sponsors of the Jack Studio Theatre, Acorn had been a positive name on our radar for a long time, and their Goldilocks valuation (not too low, not too high) proved the best of the three we got. We started marketing in a lockdown, and completed in the next lockdown, and even with Christmas in between the whole process took only four months, thanks to Taylor and, especially, Luke, who were both great to deal with at every stage of the process.PositiveQuality, Professionalism

Jon · 25 October 2021 · Acorn London (27 Denmark Hill)

Agent replied · 17 June 2024

Thank you Jon for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Taylor and Luke. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Luke O'Brien has been put through the mill with our particular flat sale but kept on chasing and updating us throughout. Also a very friendly and helpful team in Camberwell. Would recommend.PositiveResponsiveness, Professionalism

Carolyn · 25 October 2021 · Acorn London (27 Denmark Hill)

Agent replied · 17 June 2024

Thank you Carolyn for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Luke and the Camberwell team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I let my flat with Acorn in Camberwell and they were always super helpful, honest & friendly. In particular Davide in lettings went out of his way to find a good tenant quickly and helped me get the flat set up for letting.PositiveResponsiveness, Professionalism

Ben · 25 October 2021 · Acorn London (27 Denmark Hill)

Agent replied · 17 June 2024

Thank you Ben for leaving us a 5* review. We are really happy that you were pleased with the service you received from Davide and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Taylor Moutarde was an outstanding individual at this agency. His knowledge of the market was impressive but his outstanding quality was his tenacity and unfailing good humour in helping to get a sale through, including unblocking the difficulties caused by an extremely inactive and unresponsive solicitor for the buyer. His advice was always realistic and honest. I would highly recommend him.PositiveResponsiveness

Georgina · 25 October 2021 · Acorn London (27 Denmark Hill)

Agent replied · 17 June 2024

Thank you Georgina for leaving us a 5* review. We are really happy that you were pleased with the service you received from Taylor and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I had a really great experience with Davide from Acorn Estate Agents. He gave me lots of really useful advice and then got me a good deal on my rent. It was refreshing to deal with an honest estate agent who really listened to my concerns regarding what sort of property I was looking for and who then helped me negotiate a good price on the rent . Thanks xxPositiveQuality, Professionalism

Sophie · 25 October 2021 · Acorn London (27 Denmark Hill)

Agent replied · 17 June 2024

Thank you Sophie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Davide and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Taylor was amazing. He sold our flat quickly and at our original asking price (which we didn’t think we’d get!). Communication about the process and help negotiating the complexities of the chain after accepting the offer was much appreciated. Have already recommended Taylor and Acorn to at least 3 friends already. Thanks again Taylor!PositiveResponsiveness, Quality, Professionalism, Value

David · 25 October 2021 · Acorn London (27 Denmark Hill)

Agent replied · 17 June 2024

Thank you David for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Taylor and thank you for the recommendations. Andrew Roberts - Customer Relations Manager

5/5

Google

The agents at Acorn Camberwell were very professional and a pleasure to work with. The listing for our property was fantastic - the photos were very high quality. They were always on time, easy to reach by email and telephone and in general handled the sale of our property with ease. Taylor and Luke were both excellent with our pets and kept our home safe during viewings. We greatly appreciated their help ensuring the sale of our property stayed on track and their help liaising with solicitors. We would not hesitate to recommend Acorn Camberwell to our friends and neighbours.PositiveResponsiveness, Professionalism

Ryan · 25 October 2021 · Acorn London (27 Denmark Hill)

Agent replied · 17 June 2024

Thank you Ryan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Taylor and his team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Google

I viewed a few one bedroom properties at the Catford branch with my dad, we decided to go with a property and put a deposit of £265 down, this was on the 11/06/21 during lockdown. We wasn’t able to get acceptance and was told to pay a huge deposit upfront. We then decided to go with another property and asked for the deposit back, I contacted Kimberley to request my deposit back but she ignored my phone calls for weeks on end I spoke to numerous staff at the estate agents and they all said they would get her to call me back but she didn’t. I spoke to Adam and he said he would the deposit back but he didn’t and nor did any of them make the effort to let me know what was going on. They stole my deposit and forgot about me. It’s now October and I still haven’t received my money back let alone a call. it’s been 4 months and I still haven’t received a response. This company only wants your money. They are con artists so I would advise prospective tenants not to rush and pay deposits to this company because you might not get it back!!!!!NegativeResponsiveness, Quality, Professionalism, Value

South · 24 October 2021 · Acorn London (128 Rushey Green)

Agent replied · 23 October 2024

Dear Shanice. We have spoken on this and I have confirmed that your deposit has now been refunded in full. I would mention though, that our Ts & Cs are very clear. If an application to let fails due to information coming to light during the application process that was not declared at offer stage and that this information effects the landlords decision to let to the applicant, the holding deposit will not be refunded. We have made an exception in this case. If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager.

5/5

Google

In these changing and challenging times, due to the pandemic, I’ve found myself requiring support from DWP toward housing. This is a growing trend and not something estate agents seem to be used to. It took me a while to find somewhere that accepted a “guarantor” (under new discrimination laws, I believe they’re no longer allowed to add “NO DSS” to the list ‘no pets, no smokers...’ etc... So landlords get around this by saying “no guarantors”. Which is a prerequisite when claiming Universal Credit for rent. Acorn were brilliant and went the extra mile to ensure I was housed. Working closely with the local council, they kept me informed every step of the way. In an otherwise anxious time, acorn lordship lane, did everything they could to take the stress out of this moving process. Deeply grateful. D. P.PositiveResponsiveness, Professionalism

D · 23 October 2021 · Acorn London (98 Lordship Lane)

Agent replied · 22 October 2024

Thank you for the 5* review Dominic. We are really happy that we were able to help and that you were so pleased with the service from the team at Dulwich. We have and always will be there to assist everyone who faces challenges in finding a place to rent in difficult times. Enjoy your new home! Andrew Roberts - Customer Relations Manager

5/5

Google

Rating only, no written review.

Matt · 29 August 2021 · Acorn London (29 Westow Street)

Agent replied · 28 August 2024

Thanks Matt for the 5 star review. Andrew Roberts - Customer Relations Manager

5/5

Google

Rating only, no written review.

Alessandro · 29 August 2021 · Acorn London (29 Westow Street)

Agent replied · 28 August 2024

Thanks Alessandro for the 5 star review. Andrew Roberts - Customer Relations Manager

5/5

Google

Rating only, no written review.

Elizabeth · 29 August 2021 · Acorn London (29 Westow Street)

Agent replied · 28 August 2024

Thanks Elizabeth for the 5 star review. Andrew Roberts - Customer Relations Manager

5/5

Google

Rating only, no written review.

Rusan · 29 August 2021 · Acorn London (29 Westow Street)

Agent replied · 28 August 2024

Thanks Rusan for the 5 star review. Andrew Roberts - Customer Relations Manager

5/5

Google

Rating only, no written review.

Vanya · 29 August 2021 · Acorn London (29 Westow Street)

Agent replied · 28 August 2024

Thanks Vanya for the 5 star review. Andrew Roberts - Customer Relations Manager

5/5

Google

Rating only, no written review.

Noelia · 29 August 2021 · Acorn London (29 Westow Street)

Agent replied · 28 August 2024

Thanks Noelia for the 5 star review. Andrew Roberts - Customer Relations Manager

5/5

Google

Rating only, no written review.

Saoirse · 29 August 2021 · Acorn London (29 Westow Street)

Agent replied · 28 August 2024

Thanks Saoirse for the 5 star review. Andrew Roberts - Customer Relations Manager

5/5

Google

Verry good service . Thank you .

Adela · 29 August 2021 · Acorn London (29 Westow Street)

Agent replied · 28 August 2024

Thank you Adela for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Very efficient service, Vincent found us a perfect place and helped us a lot! Thanks

Andrea · 29 August 2021 · Acorn London (29 Westow Street)

Agent replied · 28 August 2024

Thank you Andrea for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Vincent. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Found the staff very helpful. Got back to me after viewings and found me a buyer very quickly . Would recommend and I had a very positive experiencePositiveResponsiveness, Professionalism

Marie · 28 August 2021 · Acorn London (29 Westow Street)

Agent replied · 27 August 2024

Thank you Marie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Staff very helpful during the sale of our flat. Kept us posted at every step and kept the process moving.PositiveResponsiveness, Professionalism

Janet · 28 August 2021 · Acorn London (29 Westow Street)

Agent replied · 27 August 2024

Thank you Janet for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Four months from listing to completion, after five months without an offer from another agent. Well done Acorn.PositiveResponsiveness, Professionalism, Value

Susan · 28 August 2021 · Acorn London (29 Westow Street)

Agent replied · 27 August 2024

Thank you Susan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from our Palace team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Very proffesional, quick responses and good support during the entire process of buying a flat. Extra polite and done everything they could to help me and put my mind at rest. Thank you!!PositiveProfessionalism

Roxane · 28 August 2021 · Acorn London (29 Westow Street)

Agent replied · 27 August 2024

Thank you Roxane for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

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Awards

The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Acorn

Which Acorn office has the most reviews?

Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.4 out of 5, followed by Bexleyheath with 493.

Where are the Acorn offices?

The 15 Acorn offices, by town:

Has Acorn won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.

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