★★★★★ 5/5
GoogleMax and the team were fantastic and very patient throughout the sake of our property. It wasn’t a straightforward sale, but Max and the team was always communicating with us and understanding.
Great job and thanks so much
Elizabeth · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Elizabeth for leaving us a 5* review. We are really happy that you were pleased with the service you received from Max and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleI viewed a few one bedroom properties at the Catford branch with my dad, we decided to go with a property and put a deposit of £265 down, this was on the 11/06/21 during lockdown. We wasn’t able to get acceptance and was told to pay a huge deposit upfront. We then decided to go with another property and asked for the deposit back, I contacted Kimberley to request my deposit back but she ignored my phone calls for weeks on end I spoke to numerous staff at the estate agents and they all said they would get her to call me back but she didn’t. I spoke to Adam and he said he would the deposit back but he didn’t and nor did any of them make the effort to let me know what was going on. They stole my deposit and forgot about me. It’s now October and I still haven’t received my money back let alone a call. it’s been 4 months and I still haven’t received a response. This company only wants your money. They are con artists so I would advise prospective tenants not to rush and pay deposits to this company because you might not get it back!!!!!NegativeResponsiveness, Quality, Professionalism, Value
Coco · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Dear Shanice. We have spoken on this and I have confirmed that your deposit has now been refunded in full. I would mention though, that our Ts & Cs are very clear. If an application to let fails due to information coming to light during the application process that was not declared at offer stage and that this information effects the landlords decision to let to the applicant, the holding deposit will not be refunded. We have made an exception in this case. If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager.
★★★★★ 5/5
GoogleNicholas Henderson has provided excellent service and advice in letting our flats and has enhanced my opinion of estate agents. He has really worked hard on our behalf and has an excellent support team at head office, particularly Martin Mayers..
Peter · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Peter for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from both Nicholas and Martin. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI was in need of a property by a time frame & acorn in catford achieved that for me and helped me with everything I needed. A huge thank you to Adam & Louis.
I would recommend Louis Manzi as he got everything going with in good pace & was extremely helpful during the process of going to rent my property. As we all know renting a property can be very stressful but Louis made everything so straight forward with out any complications. Any enquiries I have etc Louis is my first go to as im always happy with the outcome from him.
Hannah · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Hannah for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and Louis and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMax at the Catford branch helped us purchase a buy-to-let flat. Throughout the whole journey he was very efficient and proactive, and kept us in the loop. He was a pleasure to deal with and I would highly recommend!
Hege · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Hege for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Max and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleA big thank you to Kevin and the whole team at the Catford branch for putting our purchase together. They were attentive and yet patient. From day one we said we didn't want to play any games and they consistently came back with accurate, detailed information. If only all agents could be like this?!
I would definitely trust them with a future purchase or sale. Thanks guys!PositiveResponsiveness, Professionalism
Oli · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Oli for leaving us a 5* review. We are really happy that you were pleased with the service you received from kevin and his colleagues. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI have had a very good experience with Acorn Catford Estate Agents.
The manager is very responsive, reachable and very customer oriented.
The staff are very professional, yet approachable, polite and friendly.
They worked tirelessly to sale my property from the very beginning through to completion. I highly recommend them👏🏿👍👌PositiveResponsiveness, Quality, Professionalism, Value
Paul · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Paul for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Catford Team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleWe had a terrible experience with this Estate Agents, specifically Max Smith. He made every step of purchasing a property very stressful and difficult. He very rarely responded to emails, we had to call him to request a written response - something he clearly did not want to provide to us unless it was a threat. He constantly threatened to place the property back on the market and also informed the seller's that he had a cash buyer readily available, although we were close to completion. He consistently made unnecessary promises to get everything resolved instantly, although legally that was not possible at the time. Without prompting, he offered us a free damp report that would be sent within a week, this was requested multiple times and after 4 months it was not received. He was a rude person and made the long ordeal much worse. We would not recommend using this business and definitely avoiding Max Smith. We would not want anyone to experience what we had to go through
Hungry · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Dear “Hungry Belly”. I am sorry to read this review but as you have used a pseudonym I am unable to find your details on our system. Could you please email me with your details so that I can verify your accusations and investigate the issues. Thanks. Andrew Roberts - Customer Relations Manager Andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
GoogleA huge thank you to Kevin and the Acorn Catford team, they helped myself and my partner buy our first property together. Kevin made the process extremely smooth and was always on hand to answer any questions we had promptly and efficiently. We could not recommend Kevin or the Catford team enough!
Jessica · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Jessica for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleA huge thanks to Kevin who helped us purchase our first home. He was extremely efficient with great communication. He helped make a difficult process a lot easier by being very dedicated and proactive. Would highly recommend!
Shareen · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Shareen for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Harry met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleKevin was fantastic from start to finish. He arranged the viewing on my purchased flat immediately and helped me with the offer, completion and exchange. He also recommended a brilliant law firm who were equally as professional and knowledgeable as the agents at Acorn. I can’t thank him and his team enough. I look forward to working with Acorn and Kevin in the future.
History · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleBig thank you to Max and the team at Acorn.
The service for the sale of my house was impeccable!
Despite the sale falling through on three occasions, the focus and support was the consistently positive each time.
I had full trust and confidence in the very professional service provided.
I highly recommend Max Smith from Acorn Catford to anyone wishing to sell their home!PositiveResponsiveness, Quality, Professionalism
Leighsa · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Leighsa for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Max and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThere are no words to describe how happy i was with Acorn especially Jack Rampling and Caroline cooper regarding the sale of my property. From the beginning, Jack was professional, pleasant and very easy to deal with. He took care of everything. He managed to get us a fantastic offer and even though the sale took longer due to solicitors, they always kept us in the loop. All i can say is that Jack and Caroline are an asset to Acorn and without them the process would have been very different. They don't just stop once the property is sold, once the legals start, the after service was fantastic, that's where Caroline was Amazing. Great service and a pleasure to deal with. First class service. Thank you Jack.PositiveResponsiveness, Quality, Professionalism, Value
Anonymous · 27 August 2022 · Acorn London (278-280)
Agent replied · 26 August 2024
Thank you Suraiya for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and Caroline. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRating only, no written review.
Charles · 27 August 2022 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thanks Charles for the 5 star review. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRating only, no written review.
James · 27 August 2022 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thanks James for the 5 star review. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRating only, no written review.
Pierre · 27 August 2022 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thanks Pierre for the 5 star review. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat service. Both times.
Michael · 27 August 2022 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Michael for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleDamian and Tanya communicated effectively and made the rental process much less stressful. Thanks!
Dustin · 27 August 2022 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Dustin for leaving us a 5* review. We are really happy that you were pleased with the service you received from Damian and Tanya and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat team!! Helped us move to London for the first time. Damian was great!!!
Shuaib · 27 August 2022 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Shuaib for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Danian and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleSophie was always helpful and supportive, replied quickly, organising viewings within hours, showed up on time and actively presented new listingsPositiveResponsiveness, Professionalism
Rafael · 27 August 2022 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Rafael for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our Sophie met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleSophie and Adam were really helpful in getting my purchase of a flat over the line. Really responsive and helpful throughout!
Mark · 27 August 2022 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Mark for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sophie and Adam. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHi all the sales agent in Acorn are very nice and professional towards their work, I viewed some properties through them, they are very helpful and provide all information while viewing the property,
Most of the time Sophie Fowler help me to view the properties, she is very nice helping and polite, I recommend to deal with Sophie for purchase any property.
Masroor · 27 August 2022 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Masroor for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sophie and her colleagues and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
Googlewe bought a flat adam and geoffrey were marketing. they suggested we look at it and it was love at first sight. They were helpful throughout the process , speeding things up when they had stalled . we recommend themPositiveResponsiveness, Quality, Professionalism
Miriam · 27 August 2022 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you miriam for leaving us a 5* review. We are really happy that you were pleased with the service you received from Adam and Godefroy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThank you so much Acorn. Adam and Sophie, from day one of my first viewing, were incredibly attentive and informative. This was my first purchase and it all went through with such ease. I highly recommend the Kennington branch.
Lucy · 27 August 2022 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Lucy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and Sophie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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