★★★★★ 5/5
Googlei HAVE JUST SOLD A FLAT THROUGH DAMMY AJANAKU AT ACORN AND HE MADE THE WHOLE PROCESS SIMPLE FROM START TO FINISH, WITH HIS EXPERIENCE SHOWING AT ALL STAGES OF THE PROCESS. I WOULD DEFINITELY DO BUSINESS WITH HIM AGAIN AND HE HIS HIGHLY RECOMMENDED.PositiveProfessionalism
Stephen · 27 August 2022 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you Stephen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dammy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHelped me find a place during a very hectic time of the year - definitely recommendPositiveQuality
Pavel · 27 August 2022 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Thank you Pavel for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJade has been fab throughout the process of finding somewhere to live. Friendly, very efficient and just a superstar! Thanks so much for all your help!
Jemima · 27 August 2022 · Acorn London (98 Lordship Lane)
Agent replied · 26 August 2024
Thank you Jemima for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJade did a phenomenal job in helping me move, she was understanding and timely in the way she conducted her business. Recommend Jade and Acorn for all of their hard work.PositiveResponsiveness, Quality, Professionalism, Value
Georgina · 27 August 2022 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Thank you Georgina for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI have just let my property for the first time through Acorn. They had a good selection of prospective tenants and Jade was very helpful to me in sorting out all the issues that need to be arranged before the letting startedPositiveProfessionalism
Mark · 27 August 2022 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Thank you Mark for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe had been trying to sell our house for 2 years through multiple different agents. We almost ready to give up until I called Acorn in East Dulwich, they convinced me they would sell it. With in a month they had got us an offer and just before Christmas of 2022, it was sold. Massive thank you to the team, Brandon and Jack were response, open, honest and most importantly, they delivered.PositiveQuality, Professionalism
Toby · 27 August 2022 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Thank you Toby for leaving us a 5* review. We are really happy that you were pleased with the service you received from Brandon and Jack and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe've been looking for the right property for almost an year when we met Daniel from Acorn Grove Park. After loosing one property that we had thought was for us, he was beyond measure helpful in finding us an even better house. We are very happy and grateful for the property we are purchasing now and Daniel and his team have been the best help we could have had in this time. Thank you Acorn Grove Park!PositiveResponsiveness, Quality, Professionalism, Value
Arnold · 27 August 2022 · Acorn London (321 Baring Road)
Agent replied · 12 June 2024
Thank you Arnold for leaving us a 5* review. We are really happy that you were pleased with the service you received from Daniel and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI had a great experience with Acorn as a first time buyer. Charlie was excellent with communication, always checked in and kept me up to date. It’s not often that as a buyer you feel like the estate agents are on your side, this made the buying process much easier! Would highly recommend!
Sarah · 27 August 2022 · Acorn London (321 Baring Road)
Agent replied · 26 August 2024
Thank you Winnie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Charlie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleRating only, no written review.
Rob · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Dear Rob. I am sorry to see this rating of the service you have received and have emailed you direct to understand the issues you experienced. I hope to hear from you soon. Thank you. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleThe team is helpful, but putting a flat on the market and letting it out without checking all the necessary documents and certificates with the landlord beforehand is unprofessional.
Sorry for the negative review.
Jozsef · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Hi Jozsef. Sorry to read your review and have spoken to the team involved. To be clear we did have all the necessary documentation to let the property but I am afraid there is a dispute between the joint landlord that we were unaware of. We are trying to resolve the issues and will keep in touch with you. If I can help further, please drop me a line. Thanks. Andrew Roberts - customer relations manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleBought a flat through Acorn and Andrew was very friendly and helpful, replying to any questions I had very quickly and making sure I had all the info I needed!
Ellie · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Ellie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMassive thanks to Noah and his team at acorn.He took us to multiple properties until we found the right one for us I really appreciate the help couldn’t have done it without them. thanks Noah!
Onatop · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you onatop for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Noah and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI would like to say Thank you to the team and specially to Noah for putting in the extra effort during this busy time to find me a flat, very helpful, supportive with positive attitude. This is my motivation to stay with you till the final step, to find me a peaceful place to live.... Thank you
Chrissy · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Chrissy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Noah and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe bought through Acorn (Andrew) and thought he and they were fantastic - very responsive, throughout the day and week - honest, sensible, professional and very helpful. Thank you very much!PositiveResponsiveness, Professionalism
Louise · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Louise for leaving us a 5* review. We are really happy that you were pleased with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThese guys were brilliant throughout our various trials and tribulations as first time buyers, particularly Andrew, who was a consistent voice of calm and reason and more than happy to explain the various stages to us as first timers. Thank you Andrew! Would highly recommend to anyone.PositiveResponsiveness, Professionalism
Oscar · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Oscar for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAndrew from Acorn has been super helpful, patient with me (first time buyer!) and he has helped to move things properly even when solicitors were not doing there job!
Thanks again
Giulia · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Giulia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleDisinterested and incompetent. Had water coming through my ceiling. Took several attempts to get their plumber to turn up, then he was useless. We forced him to diagnose the source, he just wanted to leave. Dripping has continued for over a week. They said their contractor had been so the leak wasn’t from their property... Really??? No one has bothered knocking on my place to check. I’ve had to deal with the landlord directly even though they manage it, they’re just not interested. Poor quality service, poor quality attitude, poor quality people.
Jim · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Dear Jim. I am sorry to read about the service you have received and would like to investigate the issues further. Would you be able email me please at andrew.roberts@acorngroup.co.uk with the details of your complaint or if easier you can call me on 020 83156929. Thank you. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI would highly recommend anyone looking to sell to go with Acorn. The team have been clear from start, persistent and great at keeping us informed throughout the process.
A league above the other estate agents in the area!
Catariya · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Catariya for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Forest Hill tea, and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleWe bought a house using their services, unfortunately they were only concerned with taking the money and guaranteeing the rights of the seller ... without any regard for our rights as buyers.
The house was delivered dirty and with the floor completely scratched by the seller while taking his stuff out.
Acorn feedback was: you should raise a "small claims court".
Totally disappointed!
David · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Hi David. I am sorry to hear about your experience whilst buying your new home. Ultimately, our client is the seller of the property and that is who we are acting for. However, we of course recognise and respect buyers wishes during the process but it is the sellers instructions we must adhere to. With regards to damage caused during the moving process, this is something that must be taken up with your solicitor as it is a legal matter and one we are unable to help with. Your solicitor will advise you on what actions to take. If you wish me to investigate further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
GoogleAcorn, and particularly Andrew Castle, could not have made our first time buying process easier. Andrew answered all of our (probably stupid) questions with maximum clarity and no judgement, was always there when we needed him, and it felt like he was truly in our corner throughout the whole process. Couldn't recommend them enough!PositiveResponsiveness, Professionalism
Gemma · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Gemma for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHighly professional and structured way of operating
Special thanks to Mr Nicholas and Mr Noah
I was searching for a property for the last two months. I contacted many estate agents. But Acorn is the best. I was so desperate in finding a home. I came to london from India and i dont want to be homeless. Thanks to Mr Nicholas Mr Noah and Acorn for there professional help through out the process. They were always available on phone and they understand my need and move the things so quickly.
I will always be gratefull for acorn and those two wonderfull persons.
I highly recommend Acorn for letting and sale
PROFESSIONAL, TRUST, FRIENDLY
Thanks Acorn
Akhil chandran
Akhil · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Nicholas and Noah and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAndrew was absolutely fantastic when selling our flat - he really went above and beyond to get us moved and was excellent at keeping communications going up and down the chain. Would happily use Acorn and Andrew again (Not that we're looking to move house again anytime soon of course!)
Gemma · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Gemma for leaving us a 5* review. We are really happy that you were pleased with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMy wife and I were very impressed by the service we received, initially by Andrew and from then on by Steph. She kept us up to date on everything that mattered and was so good at getting back to us if we needed any more information. It made a stressful situation less so. We think the term "going the extra mile" is very apt for the professionalism and courtesy given to us. An excellent estate agency - one we heartily recommend!
Roy · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Roy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and Steph and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWorking with Andrew over the past few months has been a pleasure.
There were many hurdles thrown our way with the sale of our property, but Andrew was always available to speak to and offer advise. This includes working outside of normal hours.
Andrew was always polite, friendly and honest, making the whole experience less stressful, which is always welcome when moving home!
We cannot thank Andrew enough for all of his support and would most definitely recommend reaching out to him if you’re considering to sell your property.
Mark · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Mark for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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