★★★★★ 5/5
GoogleWe had a really positive experience with Shaheen. She kept us well informed throughout the process and did everything she could to progess our property purchase. I highly recommend her and would not hesitate to use her services in the future.
Faith · 28 August 2022 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you Faith for leaving us a 5* review. We are really happy that you were pleased with the service you received from Shaheen and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleExcellent service from Blake and team at the Crystal Palace office who offered the best advice and service. A tenant was found quickly so they moved rapidly organising everything needed (even the carpet fitter) to ensure a fast moving in date.
Louise · 28 August 2022 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you Louise for leaving us a 5* review. We are really happy that you were pleased with the service you received from Blake and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleShaheen has truly been the driving force in the sale of our house and we couldn't have asked for better help. Every member of the Acorn team have been quick to respond to queries and questions and really helped us with the sale. Highly recommend.PositiveProfessionalism
Laila · 28 August 2022 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you Laila for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received Shaheen and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThe staff at the Crystal Palace branch were competent and efficient. They did all that I could've expected of them in moving the sale of my property along. Having been let down by another, local agent, I was very happy with the service that Yousef and the team provided.
Conrad · 28 August 2022 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you Roger for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Yousef and the Crystal Palace team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe were very happy with the way Acorn dealt with the sale of our house.
They were easy to contact throughout the process and Luke went the extra mile obtaining information which helped the sale.
All in all would highly recommend them.
Sue Williams
Sue · 28 August 2022 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you Sue for leaving us a 5* review. We are really happy that you were pleased with the service you received from Luke and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleOur initial dealings were with Yousef the manager, and we were very impressed with both his professionalism and his friendliness. The viewings were then passed over to his team who also were very good, keeping us informed on a weekly basis as to who had been to see the property. They then helped us negotiate an acceptable price.
Once we accepted the offer, the real star came into play! Both our solicitors and the buyer's solicitors were hard work (as opposed to working hard), and Shaheen was absolutely fantastic. She acted as a go-between between the buyer and ourselves, passing on information that the solicitors were slow in dealing with, keeping us informed all the while, and (amazingly enough!) returning my calls every time. A great team.
Judy · 28 August 2022 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you Judy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Yousef and Shaheen. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI can’t praise Acorn - specifically Blake and Luke - highly enough. I planned to buy in Crystal Palace and Luke managed my purchase and was proactive and very efficient throughout. The sale fell through because of the lender at the last minute. At this point I decided to rent instead - I was handed over to Blake and had secured a fantastic flat less than week later. Professional and made a highly stressful period less so. Thank you.
Georgina · 28 August 2022 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you Georgina for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Blake and Luke. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleFuture tenant: My lettings manager, Blake, has been great, kept me in the loop with the whole process and answered all my questions promptly and professionally. Looking forward to renting with Acorn.
Lisa, has also been excellent all throughout my move-in process. I've been keep kept up to date with everything that has been needed, with every step of the process conveyed clearly. I sometimes think Lisa has a crystal ball with how quickly my emails get replied to!
Jacobie · 28 August 2022 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you Jacobie for leaving us a 5* review. We are really happy that you were pleased with the service you received from Blake and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 2/5
GoogleVery disappointed with Acorn, we have just had to get rid of them due to poor service. Initial chats went well, we were told they sold another flat in our block and had plenty of viewers lined up - hence we went with them.
This turned out not to be the case, we had 4 viewers in the 8 weeks we were with Acorn. They were mostly not appropriate for the type of flat we were selling, and the feedback from the agent was extremely poor and unhelpful so we weren't able to improve (mostly just said "not suitable" to us, which indicates to me they were not getting the right people through the door).
I have to be honest, the agent couldn't have seemed less enthusiastic about being there and made zero effort to talk the property up or mention outdoor storage (I had to do that myself). Once we told them we wanted to break contract because of these issues, didn't hear from them again.
Would definitely avoid Acorn in the future, great sales chat which didn't materialise.
R · 28 August 2022 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Dear Robina. I am sorry to read your review of the service you received from our Crystal Palace office. I have spoken to those involved and reminded them of our ultimate commitment to provided our vendors with the best service possible. As you can see from the many happy customers on Google, in most cases we do get this right and happy to be one of the most successful agents in the Crystal Palace area, however I am very sorry that we have let you down in this instance. I wish you well with your move and if I can help further please do let me know. Best wishes. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
GoogleCan’t fault the service we received from Acorn Crystal Palace for our recent purchase. We’re especially grateful to Luke, who went above and beyond to make sure we were happy and informed every step of the way, something we really appreciate as first time buyers. He was friendly, knowledgeable and very responsive. Thank you again Luke & Acorn Crystal Palace!
Sarah · 28 August 2022 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you Sarah for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Luke and his colleagues. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe bought our dream home with acorn and they have been brilliant. Shaheen was incredibly responsive and sorted out issues promptly. The manager at the branch was really approachable and honest with us and was in frequent contact. I’ve used many estate agents and been messed around but these guys were truthful and helpful. Thanks team!PositiveResponsiveness
Jess · 28 August 2022 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you Jess for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shaheen and her colleagues. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn dealt with the sale of my property professionally, efficiently and with a humble nature. They are trustworthy and easy to communicate and get in touch with. The team were also thankfully dealing with my purchase; I had the same experience and would highly recommend to others.
Neesha · 28 August 2022 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you Neesha for leaving us a 5* review. We are really happy that you were pleased with the service you received from the CP team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAlthough my process was not the most smoothest in selling our flat, Acorn were present and informative throughout it's entirety. The qualities I really appreciated from them were the regular updates of progress, which from other companies involved in the process, was lacking.
Acorn were able to sell our flat where other agencies before had failed to do so and the strategy they employed worked well and we had offers in under a month, whereas before we had waited several months before an offer. Yousef and Luke primarily looked after my sale and both were very affable and helpful throughout what was a long process (due to external factors beyond either's control).
I would highly recommend using these in the Crystal Palace area as they know the area really well and pride themselves on top service.
Thanks again guys.
Tom · 28 August 2022 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you Tom for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Yousef and Luke. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleIt was a lovely smooth process I enjoyed the whole process Acorn Estate agents in Dartford made me and my children the whole process of moving it was a 10/10 experience I want to thank harry for guiding me through this whole process and for making me and my children wishes come true it was honestly a enjoyable lovely experience and I dont regret it at all thank you harry once again for everything.
Yours sincerely basirat adunmoPositiveResponsiveness, Quality, Professionalism, Value
Basirat · 28 August 2022 · Acorn Dartford
Agent replied · 10 June 2024
Thanks Basirat for the 5 star review. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRating only, no written review.
Sara · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Thanks Sara for the 5 star review. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRating only, no written review.
B · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Thanks Mihaela for the 5 star review. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleVery slow. Took them 3 months to get a quote to repair and refurbish. Inadequate quotes were provided and 4 months later my property is still not tenanted.
Raenih · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Dear Raenih. I am sorry to read your review but having spoken to our Property Management team, I am afraid that your review only tells part of the story. Firstly, we had let your property multiple times previously, so we have not an issue finding you tenants previously or on this occasion. However, previous tenants have complained about serious mould in your property and we have a duty of care to our tenants as well as you. So that we could advise you accurately on the nature of the mould and what works were required, we needed various detailed estimates carried out. For reasons you were aware of, it did take a little longer than hoped to hoped to get these in. Sadly, despite this independent advice, you were unwilling to undertake the required works to make the property habitable. faced with this we are unable to represent you further.. If you feel that I have missed something, please feel free to email me directly at andrew.roberts@acorngroup.co.uk. Thank you. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn are excellent! Polite, friendly and professional to deal with and found us a suitable tenant quickly.
Auriol · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Thank you Auriol for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleThey sold a property for us and where very professional about the process. They kept us in constant communication. However, the first buyer delayed and despite being assured by the agent they were serious and would progress soon they dropped out very late in the day (hence why not 5 stars) A new buyer was sourced very quickly that was successful. I would recommend using these agents.PositiveProfessionalism
Judi · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Thank you Judi for taking the time to provide us with a review of your experience. I am please to hear that you were generally happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleVery professional and friendly, with great communication. Stuart and Beth supported us with the sale of our flat from start to finish. They secured a sale quickly and with little fuss. I recommend them.PositiveResponsiveness, Quality, Professionalism, Value
M · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Thank you Mr Bowden for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and Stuart and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAs I first time buyer I was lucky to have Stuart as the sales agent for the property. For various reasons the sale took quite a while but Stuart was friendly and responsive from start to finish. He helped clear bumps along the way and solved problems that seemed to stump both sets of solicitors. I’d recommend Stuart and his team for all the support they gave us.
Henry · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Thank you Henry for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Stuart and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleExcellent service from Beth and her team. Good exposure to the sale and plenty of viewings before we got a sale at a satisfactory price.
The team always responded promptly to our queries. The team and especially Beth were especially helpful in the final stages of the sale and considerably helped the process to successfully conclude.
Peter · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Thank you Peter for leaving us a 5* review. We are really happy that you were pleased with the service you received from Beth and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn made moving home as smooth as possible. Special thank you to Mauricio for all the help and going out of his way on multiple occasions. Also love how by going through Acorn we were automatically connected with Just Move In team for a home set up service free of charge. This was incredibly helpful! So happy we are now all settled in our new home.
MEG · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Thank you MEG for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Mauricio and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe were so impressed with the service we received from Acorn. We had a few unforeseen challenges during our move but Beth always kept us in the loop and did everything she could to help it progress. Would absolutely recommended them, we were very impressed!
Emily · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Thank you Emily for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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