Trusted Agent profile

Acorn estate agents in Bexleyheath, London, Dartford and 1 more

4.5

★★★★★ Excellent

3,850 reviews across 15 offices and 3 platforms

Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,850 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.8 / 5

3,154

Reviews on Google

All 15 offices

Yell logo

1.9 / 5

19

Reviews on Yell

All 15 offices

Trustpilot logo

677

Reviews on Trustpilot

All 15 offices

Our offices

Acorn's 15 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 3,131 reviews on Google only. Show every review

5/5

Google

Absolutely 1st class service from Acorn from start to finish. Highly recommended

RAJINDER · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Thank you Rajinder for taking the time to provide a 5 Star review for us! Best wishes Karen Hedges- Acorn Customer Services

5/5

Google

From start to finish Amelia Giles has made the whole stressful process less stressful absolute Star

Martin · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Thank you Martin, we are delighted you are happy . Kind regards - Karen Hedges Acorn Customer Services

5/5

Google

Haydn gave a great service, I appreciate the speed and helping find a new place. Very lovely fella

Jermaine · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Thank you Jermaine for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Haydn and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I found Acorn estate excellent and Katlyn was super helpful to make this purchase happen. Thanks.

Donyale · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager

5/5

Google

Very good service, constantly in contact with updates, and our agent Jacqueline Bissett was a delight to deal with.

Connor · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I'm taking this opportunity to thank Leonie for helping me in my search for a house. She is helpful, cheerful , good personal, friendly with good attitude. Thanks

Temi · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager

1/5

Google

Attended a viewing at one of the properties in Dartford. Upon arrival to our viewing there was a mass que waiting to view the property. This is very unprofessional and very bad practise. Do not recommend at all.

Halil · 11 June 2023 · Acorn Dartford

5/5

Google

Professional from start to finish. Kept us well informed on the sale of our property in Greenhithe, all the way through the sales process. Would recommend without hesitation

Denise · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Thank you Denise for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Karen Hedges Acorn Customer Services

5/5

Google

It was pleasant experience deal with acorn people The team members of Jake, Amelia, Josh were brilliant and helpful to my buying process Special thanks to Amelia she spent extra time and made important calls for the smooth process I would recommend them with out any hesitations

Murukathasan · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Thank you Murukathasan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jake, Amelia and Josh. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Google

They care too much about money and not people. They take the holding deposit before an offer is accepted and you have to wait a week to get the money back when offer is not accepted. They also promote an unfair competition between people to let a property. I don’t think they are very honest and professional about what they are doing.

Anna · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Dear Anna. I am sorry to read you review and know that the branch Manager has responded to you directly. As was explained, in this highly competitive market, we do require our prospective tenants to pay a holding deposit as part of the offer process. This deposit is fully refundable if the application is unsuccessful and the terms and conditions on which you make this payment are provided to you prior to you making the payment. I do understand that this is not always convenient but it is part of our obligations and duty of care to our landlords. In light of your comments we will be reviewing the process and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Google

Utterly bunch of fraudies specialy Rubeena bukareen. Guysbe careful with them when they ask you for money upfront, Dont pay them anything unless yiu been given keys. They took deposit and rent in total of around 5000. Later we found out they collected similar amount of money from other clients aswell. Now chasing them and nobody answering the call. Everytime you call them they says manager is not available and Rubeena is unreachable. We had to get police involved and report to watch Dog who said they want interview us in front of the their office and spread the awareness to other people for carrying financial fraud by taking moneys from number of people same time for one property by assuring them they getting the property. If you have experienced same please share your experience with watch dog. Urmila holder

Ourhouse · 11 June 2023 · Acorn Dartford

5/5

Google

Katlyn and Jake managed to sell my leasehold flat in Greenhithe within a week and saw it through to completion within two months! Great communication and daily updates, thoroughly happy with the service and would highly recommend!!!

James · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Thank you James for taking the time to post a great 5 Star review for Katlyn, Jake and the Team. We are delighted that you were pleased with our service and that you would not hesitate in recommending us ! Best wishes- Karen Hedges- Acorn Customer Services

5/5

Google

The team at dartford were amazing especially Holly, Daisy and Richard they helped me find something and did everything they could for me after I really begged them for their help. Thankyou so very much there’s not many people that help people that much when all they need is that help and for someone to give them a chance. They really understood my situation

Debra · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Debra, thank you for the review. We are delighted you had a great experience, Kind Regards Karen Hedges Acorn Customer Services

5/5

Google

Leonie Botten was professional and personal! She never made me feel uncomfortable and helped me every step of the way! She was extremely helpful, open, transparent, and reliable through the whole process, she really cared about me, understood my needs from the very beginning. She was extremely communicative and easy to reach to answer any of my questions at all times. She made the nightmare of finding an apartment a breeze! I highly recommend Leonie Botten to anyone looking to do any Real Estate transaction.

Erika · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Thank you Erika for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Leonie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We are very happy with the service we had from Acorn. Katlyn was very professional and helped us a lot communicating with the seller and speeding up the process. Highly recommended.

Andrea · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

We appreciate the positive feedback. It means a lot. Thank you Karen Hedges Acorn Customer Services

5/5

Google

Acorn sold my home within days of signing with them. They were very professional Katlyn Dythe who looked after me throughout was superb. I can’t thank her enough. I would recommend Acorn and Katlyn to anyone selling their home without a doubt

Susan · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Thank you Susan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Katlyn and the Team. Thanks. Karen Hedges - Customer Relations Manager

5/5

Google

Miss Leonie is so professional and so authentic. She is always ready to respond to her emails and messages. Whenever I am in doubt of anything she’s always ready to answer. She’s excellent in her job and she’s so supportive from the first day till now. She deserves a 💯. I really want to thank her for everything and responding to her emails 24/7 advising me without hesitation.

Temiblaq · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Thank you Temiblaq for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Leonie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Fantastic service from Acorn. We were let down by Wards who failed to successfully find a tenant. Harry Frankland and his fantastic team swooped in to save the day, immediately supplying a small army of potential tenants of which we now have two lovely people living in our property. 10/10 would use again

Connor · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

That's brilliant, thanks so much for a great review! Karen Hedges-Acorn Customer Services

5/5

Google

Having interviewed several estate agents I had no hesitation in picking Acorn and my subsequent experience of selling my parents’ house has only increased my appreciation of their efforts and my gratitude for the unfailing good humour and tenacity of Katlyn and Amelia in dealing with a first potential buyer dragging their feet before backing out, and then promptly finding a second buyer and bringing that to a successful conclusion. My heartfelt thanks.

Andy · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

So glad you had a great experience, Andy and thank you for taking the time to post a kind and positive review, we appreciate it ! Best wishes Karen Hedges Acorn Customer Services

5/5

Google

Purchased a property through acorn and they worked hard to sort everything out. Amelia was pro active and far better than the agent we were selling our own property with. Would recommend and use again if we sold our property.

Becky · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Thank you Becky for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks Karen Hedges-Acorn Customer Services

5/5

Google

Prior to dealing with this agency we had a pretty bad experience with a different one so we were wary about working with another. We were pleasantly surprised however with Acorn and would definitely recommend them to anyone looking for a property. The help and communication we received from them and especially Katlyn was professional, we were updated regularly and we felt supported as first time buyers. We would definitely recommend Acorn Dartford to anyone looking for a property!

Magda · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Super ! Thank you Magda, we really appreciate you writing a great review for us. Kind regards Karen Hedges- Acorn Customer Services

5/5

Google

Had to move on short notice and the team at Acorn were unbelievably helpful! Leonie was kind and ensured all my questions about renting were answered quickly, and they even made sure I was able to move in as quick as possible so I could settle in for my new job! As well as Leonie's incredible help, Jamie was also a star at helping with any other questions and getting everything sorted in a timely manner. Cannot thank them enough for making such a stressful time that much easier!

Bethany · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Thank you Bethany for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Leonie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Rating only, no written review.

Asha · 10 June 2023 · Acorn Erith

Agent replied · 10 June 2024

Thanks for the 5 Star review, glad you were happy! If there is anything further we can do to help, please get in touch! Thank you- Karen Hedges - Acorn Customer Service

5/5

Google

I am very pleased with the level of service I received with my recent house purchase with this branch.

Josephine · 10 June 2023 · Acorn Erith

Agent replied · 10 June 2024

Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Karen Hedges- Acorn Customer Services

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Awards

The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Acorn

Which Acorn office has the most reviews?

Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.4 out of 5, followed by Bexleyheath with 493.

Where are the Acorn offices?

The 15 Acorn offices, by town:

Has Acorn won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.

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