★★★★★ 5/5
GoogleRoss form the Lewisham branch was extremely pragmatic and helpful during the purchasing process. The sale was particularly delicate and complicated due to some unfortunate circumstances from the sellers perspective. Ross was in constant communication with the seller and myself and helped navigate a very stressful time for all involved. I will be speaking with Ross when the time comes to buy again.
Ben · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Ben for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Ross and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMy husband and I just recently concluded the process of our very first rental house in the Uk and Acorn group estate agent made that happen but the five stars go to Jade Clement. Jade, has been helpful from viewing the property to negotiating with the landlord and closing the contract. she made it seamless for us.
Jade, you are really awesome and my family especially the children are grateful for making this a reality and a dream come true.
Thank you,
Chinenye Unegbe
Chinenye · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Chinenye for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleOutstanding support from Dammy. The process was longer than expected, with the usual frustrations, but Dammy stayed on top of the case throughout. He relentlessly chased the parties, keeping everyone on track, and brilliantly intermediated ways out of tricky situations. Dammy is always a very pleasant person to work with. I could not have dreamed of a better agent. Thank you!
Julia · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager
★★★★★ 5/5
GoogleWe would like to thank Jade Clements once again for accompanying us for renting a place. The whole process from viewing, referencing and move in was transparent and professional. She is lovely person and we highly recommend her.
Andrée-rachel · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you andrée-rachel for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade and I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI wanted to thank Jade Clement for her assistance in finding suitable new tenants for my property. She was professional and quick to reply to emails. It was a good experience dealing with her. Thanks.
AA · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Stuart for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jade and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleDear Arikson
I can't express my appreciation for your help and support from the beginning to the end for my purchase. I even don't know how many emails you have written to my mortgage advisor and my solicitor. Great job! Well done!!
Dongqing · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Dongqing for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Arikson and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleDuring my search for a room to rent in a short period of time, it was a struggle to even arrange viewing, let alone securing a place. I contacted Acorn Estate Agents and the viewing was arranged immediately for the next day and secured a room in less than a week. I’m so pleased that I got in touch with Acorn and a special thanks to Jade, who made sure that I was updated throughout the whole process.
Haruka · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Haruka for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJade approached me directly offering her services to help let a flat which had been with another agent for over two months.
I was sceptical and ignored the first two approaches, when I did contact Jade she was extremely helpful, kept me updated and informed and she secured a good tenant within two weeks!!
I have been very happy with the service and will definitely use them again in the future.
Barbara · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Barbara for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleWe’ve found our current flat via Acorn, and Adam was our point of contact. He was very attentive in the beginning, answered all questions, and was very responsive, but then once we paid the holding deposit, things have changed, it got harder to get in touch with him, and most of the things were done last minute like even knowing what date we could move in. We weren’t properly informed and had push a lot for things to go forward. Acorn doesn’t really care if you are tenant so if you are a landlord yup definitely go head and work with them but as a tenant you will be misinformed, you will be have to chase all the time and you won’t find any support when you need.
Merve · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
I am sorry to read this Merve. Would you be able drop me an email with some specifics please. I will investigate. Thanks. Andrew Roberts - customer relations manager (Andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleJust completed the sale of my flat with Acorn after a YEAR! Have to say it's been a trying and frustrating experience with some members of Acorn staff, but there's been one stand out person who's impressed. Arikson was instrumental in chasing and pushing through the sale. Always professional and communicative. This 5 star review is for his phenomenal efforts. Thanks Arikson.
Tuan · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Tuan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Arikson and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI very recently attended a rental viewing where Jade Clements was the viewing agent. Jade was amazing, knowledgeable about the property, and had a smiling and calming conversational style (property searching and viewing can often be stressful!). Jade allowed me NON-rushed ample time to inspect the property, fully answered all my questions regarding it, and provided me good insight into the current rental market and aspects of the offer process. While I did not put an offer on that particular property (which was indeed lovely and well worth my viewing time effort), the viewing of it with Jade provided me a truly positive experience with Acorn, and I look forward to future Acorn Group interactions.
Rob · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Rob for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI was helped in my property search by Jade from Acorn Lewisham and my property hunting experience was made easy and smooth.
She made sure all the finer details were sorted and within no time the contact was signed and my move in began.
Can’t thank her and the team enough and would definitely recommend the team for your property search, in what is quite a difficult market at the moment.
Jonathan · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Jonathan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jade and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn Brockley branch were very helpful with the sale of my property. It went on the market just as the market was going through a period of unease. Dammy was very helpful and kept me updated throughout the process, via email and phone call. A successful sale and a great service!
Alex · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager
★★★★★ 5/5
GoogleMassive "thank YOU" to Arikson at Acorn for his exceptional service in handling the sale of my apartment.
Arikson is an absolute STAR at Acorn in Lewisham!! Arikson was brilliant the whole way through, he worked extremely hard. Always promptly responding to questions, queries, following up with solicitors and always contactable.
Thank you SO much for all your help, support and advice during the whole process of selling my apartment.
Acorn is the only agency I would ever deal with again and I would 100% recommend Acorn based on my experience. 5 start service!!
E · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Arikson and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI can't praise Arikson and his team highly enough. From the first visit to value the property right up until the sale I have been fully kept up to date with all developments and given great advice on how to deal with any hurdles that arose. I wouldn't hesitate to recommend Acorn Lewisham.
Stella · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
That's fabulous, thank you Stella for posting such a great review, I will pass on to Arikson and the Team. Kind regards Karen Hedges-Acorn Customer Services
★★★★★ 4/5
GoogleEDIT: We were promptly contacted by customer services to resolve this issue, Karen, who I spoke to, was incredibly helpful and understanding. Where we dealing with her earlier I'm sure we wouldn't have dealt with as much. The customer service has brought up Acorn hugely in our opinion and we would happily use again, now we know which channels to go through.
Original review "We had a horrible experience with this letting agents which surprised us given the good reviews. We were pressured into moving in early to secure a flat which we later found out our landlord hadn't even wanted. Furthermore we were encouraged to increase our rent bid and request some appliances (fridge/washing machine) by the estate agent, with no contact from the landlord this was assured to be ok by acorn and that these appliances would be provided. Last minute they withdrew the possibility of a washing machine and said there would be no possibility for us to reduce rent if we were to provide our own, when we moved in our fridge was mouldy with a broken plug, I tried to wipe it down but the seals started breaking and we complained that this was not ok. In response they offered us £50 to cover the cost of a new one, with nothing stated about the washing machine. Speaking with the landlord we found that they had not wanted to provide white goods and this promise was only made by acorn and as such the responsibility lies with them. For us it felt like they were promising both sides things without consulting the other, we have repeatedly reached out to request a proper remuneration for going through December without a washing machine and fridge as promised but they refuse to reply. I would not recommend going through them at all."
Joss · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Good afternoon Mr De Faye, your comments are noted. Please rest assured we will investigate and come back to you directly. As you rightly point out, we are a Company that overall receives excellent reviews. Our average score is currently at 4.9 with 21 Five stars this week, so this is something we do take seriously. I will be in touch. Karen Hedges- Acorn Customer Services
★★★★★ 5/5
GoogleWe had an unfortunately difficult time in putting our property together for rental as novice and unexpected landlords. Jade held our hands and gave pertinent advice from dressing the property to inviting in the excellent tenants that she had identified. Nothing but the highest praise for her. So unusual for such a large firm.
Shane · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Shane, we are really pleased that you were happy with the full service offered. Best wishes Karen Hedges Acorn Customer Services
★★★★★ 5/5
GoogleI recently let me property through Acorn, and I found them to be very professional and efficient. Jade Clements in particular worked hard to find a suitable tenant - taking the time to understand what I was after, and she did a great job. I would certainly recommend Acorn to anyone looking to let in the area. They are SE London specialists, which is helpful.
Chris · 13 June 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Chris for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleVery smooth transition of moving. Mauricio is amazing took care of everything, clear communication, every matter was discussed before hand , very accommodating and responsible team. My moving in date was extended to 3 days but Mauricio took care of it and got me sorted, absolutely recommend them if you are looking to get a roof in fast paced city like london.
Maryam · 13 June 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
super, thank you Maryam. That's a great review, thank you so much. Kind regards Karen Hedges- Acorn Customer Services
★★★★★ 5/5
GoogleI recently bought a flat with Beth's help. Beth was easy to reach on the phone, always pleasant and was an excellent intermediary between the seller and myself. Stuart in the Acorn office was also helpful when I rang. Highly recommended for buying or selling a property.
Greg · 13 June 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you Greg for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe were in a hurry for flat hunting. Then we came across with Acorn Estate Agents. The staffs were very helpful in every way and replied to our emails back right away. The staff were keen on keeping us updated with everything. We were able to eventually find a flat and settled in. Definitely recommend!
Andy · 13 June 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you Andy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI recently rented out my apartment with help from Davide and Mauricio at Acorn London Bridge. From the outset they were transparent, organised and engaged. They both spent the time to understand my aims and expectations. They quickly found the right tenants for me at the right rental level. It was a pleasure working with them and the wider Acorn team and I would recommend them without hesitation.
Holly · 13 June 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you Holly for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Davide and Mauricio. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn was a massive help in securing my new flat in London. After many months of searching for flat lettings in a tricky market, Mauricio was a huge help in showing me the right properties within my needs, budget and dream location. I was able to find a flat in a great location with him & Acorn's help and Mauricio was incredibly communicative, insightful and professional throughout the entire flat viewing & letting process. I definitely recommend this team (especially Mauricio!) and will be having them help me if for future flat searches!
Kimberly · 13 June 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you Kimberly for leaving us a 5* review. We are really happy that you were pleased with the service you received from Mauricio and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI spent the last 7 days looking at flats, and Mauricio from the Acorn group has been the most professional among each real estate agent I met. His ear and taste are superb. He heard our needs and walked us through the process of securing a flat; he helped us find a home! I highly recommend him; he's genuinely an expert, and his service is flawless. Thank you, Mauricio!
Isaac · 13 June 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you Isaac for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Mauricio and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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