★★★★★ 5/5
GoogleHad a great experience with Acorn Group. Mauricio was amazing and found us a great place in less than 2 weeks. He found everything we were looking for and it was a smooth and easy process, we will definitely use Mauricio again in the future!
Eleanor · 17 August 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. Thanks - Customer Services
★★★★★ 5/5
GoogleI recently sold my flat with Acorn. Beth was great! She understood the property and location, was professional and organised with viewings. We had a buyer within 10 days and completed within 12 weeks. Would highly recommend.
Sarah · 17 August 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Beth and the team. Thanks, Customer Services
★★★★★ 5/5
GoogleWe were both first time buyers and have just completed on the purchase of our flat. We were fortunate to liaise with Beth, who was friendly and straightforward to deal with and we really appreciated the regular, honest and direct communication and felt understood and listened to when we raised questions or had enquiries for her client. Our sale took just under 3 months to close out and if and when we sell our place in the future, we would not hesitate to contact Acorn in the first instance.
Anthony · 17 August 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you, Anthony, for taking the time to review your experience. I am delighted to hear that you were happy with the service you received from beth and the team. I hope you will be very happy in your new home. Thanks. Customer Services
★★★★★ 5/5
GoogleWe have just completed on our flat and Stuart and the Acorn team were really helpful and easy to communicate with throughout. Our sale was quite tricky and stressful at points due to legal delays outside of our control and so we really appreciated their efficiency, professionalism and support throughout the whole process, especially as it took a lot longer than expected! They may not be the cheapest but it's definitely worth going with Acorn given their level of service and dedication and would definitely recommend them if you are selling in the area.
Kristina · 17 August 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. Thanks. Customer Services
★★★★★ 5/5
GoogleBought & sold property through the Sydenham branch. Amazing service, very proactive and friendly. Kept me up to date every step of the way. Highly recommend!
Ceri · 17 August 2023 · Acorn London (278-280)
Agent replied · 12 June 2024
Thank you, Ceri, for your kind words! We're thrilled to hear that you had an amazing experience with our Sydenham branch. We appreciate your recommendation! - Thanks, Customer Services.
★★★★★ 5/5
Googlea sale of our property. Whilst the sale didn't eventuate due to difficult market conditions, we were really impressed with Acorn. In particular we enjoyed working with Taylor, appreciating the professionalism he showed (particularly around working with us during a difficult time after a death in the family) and the time he shared with us discussing market trends and our sale options. Without doubt we will reach out to Acorn again in future if/when looking to sell our property.
Rachael · 17 August 2023 · Acorn London (278-280)
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. Thanks. Customer Services
★★★★★ 5/5
GoogleThank you to Grace from the Grove Park Team. Very helpful and kept us informed throughout the whole lettings process.
Melissa · 17 August 2023 · Acorn London (321 Baring Road)
Agent replied · 12 June 2024
Thank you, Melissa! We're thrilled to hear that Grace from the Grove Park Team provided helpful and informative service during the lettings process. Thanks, Customer Services
★★★★★ 5/5
GoogleVery good and friendly guy. Easy to communicate. Understanding customers need. I would recommend him to friends and family. I will use him as my agent in the forseeble future.
Yang · 15 August 2023 · Acorn Dartford
Agent replied · 10 June 2024
Thank you so much Yang for leaving us a brilliant 5 Star review- We appreciate it! Customer Services
★★★★★ 5/5
GoogleI had a really good experience with Acorn in Dartford -Jackie was quite kind and showed us two very good properties. There has been very prompt responses from the team and all queries have been addressed satisfactorily
Meera · 15 August 2023 · Acorn Dartford
Agent replied · 10 June 2024
Thank you Meera for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jackie and the team! Thanks. Customer Services
★★★★★ 5/5
GoogleJacqueline Bissett is the best estate agent we've ever worked with. Replies instantly to every email, calls you back when she says she will and is aboustely professional with the amount of times we've called her for help.
We've had 4 houses that have fallen through and we've never experienced such amazing customer service as this.
Thank you Jacqueline, hopefully we will cross the finishing line with this one
The Hayes family
Carolina · 15 August 2023 · Acorn Dartford
Agent replied · 10 June 2024
Thank you, Carolina, for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleAfter going through some hard time with Yupa ,I was passing
by Acorn agency in Dartford and i went inside where i meet the lovely Holy which she took my contract number.
and that was the best thing I have done to instruct the Acorn to market my property and what took Yupa 7 months to arrange 6 viewings, Acorn done it in one week and they sold my property.
Thank you Acorn for been professional and for keeping your promise to make the sale for us, and also thank you to the whole team in the agency which they keeped me updated
And Informed for the whole duration until we completed the sale.
Sammy · 15 August 2023 · Acorn Dartford
Agent replied · 10 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. Thanks. Customer Services
★★★★★ 5/5
GoogleJust wanted to say a quick thanks to Holly Field, our house buying journey has had it's ups and downs but Holly has been there for us every step of the way. She's responsive, helpful, friendly, attentive and goes above and beyond every time. From the start we can't fault the team at Acorn Dartford, from Amelia showing us round on the first viewing to Richard chasing updates for us, would highly recommend them to anyone who is purchasing a property. Thank you all again.
Jack · 15 August 2023 · Acorn Dartford
Agent replied · 10 June 2024
Thank you, Jack, for your kind words! We're thrilled to hear that Holly and our team at Acorn Dartford provided you with exceptional service throughout your house-buying journey. We appreciate your recommendation. Thanks, Customer Services
★★★★★ 5/5
GoogleThanks Amelia
We have just finalised the sale of our late Mother's house. We used Acorns Dartford office and dealt with Amelia Giles, who was an absolute star. She was very polite and professional and kept us completely up to date with everything, also keeping our buyers onside, considering probate took 22weeks to come through. I'm sure the buyer would have pulled out of the purchase had Amelia not assured them that everything would work out fine. The whole process has been very stressful, but we are glad we chose Acorn to deal with it, so thanks to Amelia & Richard for easing us through it
Michael · 15 August 2023 · Acorn Dartford
Agent replied · 10 June 2024
Thank you Michael for leaving us a 5* review. We are really happy that you were pleased with the service you received from Amelia and the team! Thanks, Customer Services.
★★★★★ 5/5
GoogleWe are very grateful to Acorn and especially to Amelia for all the hard work in marketing and selling our property in a difficult market. Much appreciated and would/will definitely use Acorn and Amelia again.
Paula · 14 August 2023 · Acorn Erith
Agent replied · 10 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Amelia and the team, if we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleThank you so much Acorn group to help me and my husband finding and purchasing our new home. We are first-time buyer and not familiar with the procedure so easy to get stressed about everything. Special thanks to Amelia who is so patient, and professional to dealing with our case. We are very appreciated your help and we are so happy to moving in our new home!🏡Thank you!
Yiwei · 14 August 2023 · Acorn Erith
Agent replied · 10 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleRating only, no written review.
Mamegor · 23 July 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thanks mamegor for the 5 star review. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRating only, no written review.
Mor · 23 July 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thanks Mor for the 5 star review. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI would like to extend my heartfelt appreciation to William Conde for his exceptional service throughout this process. His dedication and professionalism were truly commendable. William's attention to detail, prompt responses, and willingness to go above and beyond made the experience smooth and stress-free. It was a pleasure working with him, and I highly recommend his services. Thank you, William, for your outstanding support!
Modou · 23 July 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you Modou for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from William and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe have just bought our first property thanks to Acorn, and we couldn't recommend them enough!
Thank you to Godefroy who helped us from the start and was extremely responsive and accommodating throughout, and to the whole team for their support. It was a pleasure working with them!
Laura · 23 July 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you Laura for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Godefroy and the team. Congratulations on your first property! Thanks. Customer Services
★★★★★ 5/5
GoogleAs a first-time buyer, I wasn't sure what to expect when buying a flat other than that it would be stressful.
Godefroy & the team at Acorn Camberwell did a fabulous job keeping everything on track, nudging people when needed & liaising between all the different parties.
I can't recommend Acorn highly enough; they went out of their way to ensure my purchase went as smoothly as possible.
Many Thanks.
Craig · 23 July 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you Craig for leaving us a 5* review. We are really happy that you were pleased with the service you received from Godefroy and the team. Thanks. Customer Services
★★★★★ 4/5
GoogleWilliam Cande was really helpful and supportive during our move into our new flat. He was understanding, attentive and efficient. We messed up about the times that we could pick up our keys which caused a lot of stress and William went out of his way to sort it out and allow us to move in early which we appreciated a lot.
Jack · 23 July 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you, Jack, for taking the time to review your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! - Customer Services
★★★★★ 1/5
GoogleWe recently contacted Acorn regarding a flat for rent in Tamworth Place, Croydon. From the beginning we told the agent that we were family (2nd cousins). We arranged the viewing, when we arrived they didn’t have the keys to the flat so we rearranged to the following business day and they cancelled again as they didn’t have the key.
Since we liked the building, we submitted our offer after the letting negotiator suggested that the landlord was offering discounts to most tenants. Next minute, the landlord rejected it due to the cost (bearing in mind it was the same reduction given to everyone else but whatever, that’s fair enough). Next minute, the landlord said he doesn’t allow HMOs, at this point we had already made it clear that we’re family and if that’s the case they didn’t specify it in the property advertisement. We thought that either the landlord or the agency were making excuse after excuse to stop us from renting that place. We cleared it again, confimed we’re family and didn’t hear back from them at all.
I called again, spoke to a senior lettings negotiator who advised our offer was the only one that had received for that propery and they need evidence that we’re family such as a DNA test or our birth certificates to prove we have the same surnames. Obviously, being second cousins we won’t have the same surname, so I offered to write a binding document which they refused because they wanted our parent’s birth certificates (bearing in mind we’re not underage and we’re NHS nurses). Under GDPR, it’s not legal to ask for someone else’s data without their consent especially without telling us how you’ll handle that data.
It’s very clear they didn’t want to rent to black Spanish people but what do you expect if your property is in Croydon, Acorn could have been honest about the situation instead of running us around for a almost a week and to be honest they shouldn’t be taking on racist landlords with their gentrification plans. Integrity over money. Safe to say we won’t ever deal with them again.
May · 21 July 2023 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Hi Maymouna. I can assure you that the succes or failure of your application was not as a result of race. It was because you were unable to provide evidence that you and your co-tenant are related. Without this evidence the landlord would be at risk of renting the property illegally resulting in potential fines. I am sorry that your application was unsuccessful but wuld be very happy to help you find a property that has the necessary licence. Thanks
★★★★★ 5/5
GoogleArikson and Dammy have been exceptional. Friendly, proactive and supportive throughout the process of selling my flat. Can't recommend working with them highly enough. Keep up the great work guys!
Shahid · 18 July 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Arikson and Dammy. If we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleAmazed by the service provided by Beth and her staff during our last transaction! As a property Finder working actively in the area of Bermondsey, I will be happy to work again with them! Totally recommended!
Pietro · 18 July 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you Pietro for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and the team! If we can help further please do let us know. Thanks. Customer Services
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