Acorn estate agents in Bexleyheath, London, Dartford and 1 more

★★★★★ 5/5

Google

From first meeting with Yousef and Red we felt that we had made the right decision to appoint Acorn Crystal Palace. The whole team Yousef, Red, Laura and Luke were great. If we had a question there would always be someone that could give us an answer. A special mention to Red who led our sale. He was professional, honest and friendly, always pro active chasing up on the sale and kept things moving. Red guided us through the whole process of selling the family home giving regular updates, something that we really appreciated. We cannot thank Red enough as we feel he went above and beyond to secure the sale. Thank you to all at Acorn, we wouldn't hesitate to recommend you.

Karen · 28 August 2023 · Acorn London (29 Westow Street)

★★★★★ 5/5

Google

We sold our flat through Acorn and they were superb to deal with from start to finish. Yousef Elouadari did the valuation and set a fair price that we were happy with. Our listing had barely gone live before we had viewings scheduled. Red Talidi was our agent and we couldn't have asked for a better agent. He has been professional through out and always on the ball. He was always available to talk us through any queries we had, chased up on the sale and helped get us to exchange and complete in a timely manner. Very pleased with the Acorn and wouldn't hesitate to recommend. Thank you to all at Acorn Crystal Palace.

Tali · 28 August 2023 · Acorn London (29 Westow Street)

★★★★★ 5/5

Google

Acorn have been brilliant at renting out my property. The estate agent Blake was fantastic at organising everything for me and went above and beyond to rent out my property super fast. He was extremely professional and found an excellent tenant so I am extremely pleased with the service I received.

Melissa · 28 August 2023 · Acorn London (29 Westow Street)

★★★★★ 1/5

Google

I had an incredibly disappointing experience with this property agency in Croydon. I expressed my interest in a property and was promptly called by one of their agents to schedule a viewing. I agreed to the viewing time and was assured that everything was set. I made sure to be punctual and arrived at the property at the designated time, only to find that nobody from the agency showed up. I was left standing there, wasting my time and feeling completely ignored. Frustrated and annoyed, I called the agency to inquire about the situation. The person on the other end of the line promised to contact the agent to check what went wrong. I was hoping that the situation would be resolved and I waited for a callback or some sort of update. However, no one bothered to get back to me. I made another attempt to contact the agency, but this time, the office was closed, leaving me with no option but to leave. The complete lack of professionalism and basic courtesy from this property agency is astounding. I cannot believe they would waste my time like this, showing a complete disregard for their clients. Not only did they fail to show up for the scheduled viewing, but their subsequent lack of communication and unresponsiveness added to my frustration. If this is the kind of service they offer to potential customers, I shudder to think about how they would handle matters once a lease is signed. Needless to say, I will be looking elsewhere for a property and would strongly advise others to steer clear of this agency. They have shown a total lack of respect for their clients' time and demonstrated a severe lack of professionalism. My experience with them has been nothing short of disappointing and infuriating.

Alessio · 28 August 2023 · Acorn London (29 Westow Street)

★★★★★ 5/5

Google

I would recommend anyone who is looking to sell their property to use Acorn Crystal Palace. We have had an amazing experience with them - in particular, Yousef and Nellie! When Yousef valued our property, he made us feel at ease and gave us full confidence in Acorn. Nellie Fantham was our representative and from day 1, she went above and beyond to help us sell our property! She was happy to chase solicitors on both sides as well as using her contacts to speed up processes within Bromley Council (which is like a miracle!) I have no doubt that the reason we have managed to sell our property so quickly was because of the hard work that Nellie put in so thank you! Highly recommend anyone to use Acorn and ask for Nellie!

James · 28 August 2023 · Acorn London (29 Westow Street)

★★★★★ 1/5

Google

They say moving house can be stressful, but I never anticipated the nightmare Acorn would put me through. It was a shambolic and painful experience, compounded by their tactics of gaslighting me into believing their incompetence was somehow my fault. Yousef, the area manager, committed to selling my property for me. He was experienced and knew the area well. Except after I signed, the flat sale was immediately passed off to a junior member of the team without prior notice or explanation. Not a big deal to begin with. But it gets worse. The sales management process was absolutely appalling. In the months that followed, I ended up conducting some viewings entirely by myself, including the ones which eventually led to my buyer. I didn’t do so out of choice. Ultimately it was their responsibility. Being a first-time property seller, I expected some guidance and explanations about the process. Acorn provided none. Their lack of progress updates and failure to follow up or chase solicitors caused significant delays, especially when my buyer’s mortgage expired. I ended up chasing solicitors and managing agents all by myself. Their marketing strategy was inadequate as they failed to attract enough potential buyers. No fault of their own perhaps. But they did demonstrate a serious lack of professionalism and competence when we did eventually find one. Instead of proactively communicating with the buyer, I had to constantly reach out to provide her with updates and answer any technical questions on things such as floor plans, lease extensions etc. Acorn consistently failed to take the initiative. I shouldn’t have had any contact with the buyer but it was only due to their sheer incompetence that I was forced to build a relationship myself. The buyer resented Acorn because one member of staff bullied her over the phone on a mortgage matter which she wasn’t prepared to make a call on at the time. She was intimidated, made to feel small and incompetent and ultimately turned to me for support. This is no exaggeration. Her words in a formal complaint to the regional head. To add to the frustration, there was a consistently high turnover of staff. They didn’t once proactively notify me about those changes. It was always to my surprise I would call in and find out someone new is managing my flat sale. The four different agents who juggled my flat sale were - Yousef, Redd, Luke, and Nellie - adding serious confusion and inefficiency. On the day of the exchange, Acorn neglected to inform me that the keys weren't ready, so when I came into the office they wasted time and caused unnecessary inconvenience. After going home, I was hounded to come back in because it was ‘now ready’, even threatening to inform my solicitors, despite it being their fault. Overall, my experience with Acorn was nothing short of a disaster. I strongly advise anyone considering their services to look for a different estate agent. They really slowed me down and, ultimately, I ended up putting more effort in working with them than if I tried to sell it myself using Purple Bricks. I can’t understand how they’ve earned their fee.

Safwaan · 28 August 2023 · Acorn London (29 Westow Street)

★★★★★ 5/5

Google

My partner and I just bought our first home thanks to Acorn in Crystal Palace and their excellent agent Red. Red was very personable, helpful and friendly throughout- and although we were under a lot of time pressure to complete the sale- he guided us through it all calmly and clearly. Red was great, the sale went smoothly and quickly and we would definitely recommend Acorn to other first time buyers.

Chuck · 28 August 2023 · Acorn London (29 Westow Street)

★★★★★ 5/5

Google

We cannot recommend Acorn, and in particular Red Talidi who managed our sale, more highly. When Red first came to view our property, he came more prepared than anyone else we saw and spent real time getting to know us. Our process was expertly managed, and the team went above and beyond to make sure it came off. They are professional, friendly and extremely knowledgeable and efficient. Red always responded to our questions promptly and with infinite patience! I would not hesitate to recommend them to anyone, and we would definitely use them again. A massive thank you to Red, and the fantastic team at Acorn Crystal Palace.

Sarah · 28 August 2023 · Acorn London (29 Westow Street)

★★★★★ 5/5

Google

Rating only, no written review.

Milda · 27 August 2023 · Acorn London (116-118 Bermondsey Street)

★★★★★ 1/5

Google

Rating only, no written review.

Joanna · 27 August 2023 · Acorn London (116-118 Bermondsey Street)

★★★★★ 1/5

Google

Rating only, no written review.

P · 27 August 2023 · Acorn London (116-118 Bermondsey Street)

★★★★★ 5/5

Google

Rating only, no written review.

Sam · 27 August 2023 · Acorn London (116-118 Bermondsey Street)

★★★★★ 5/5

Google

Good communication throughout the selling process. Very upfront and honest with me. Made the process a lot less stressful. Would happily recommend.

Max · 27 August 2023 · Acorn London (116-118 Bermondsey Street)

★★★★★ 5/5

Google

Have to say, at first I was hesitant to use a land based agent opting for online one instead. This was purely based off financials and nothing else. I am happy to admit now that I couldnt have been more wrong. Having tried both, using an established agency for the local area has proven to be a no brainer!. My dealings were primarily with Stuart at the agency and have to say very impressed, kept me up to date on how it was going (vs radio silence on online agency), I got a prompt reply back even after hours whenever I had a query. Would recommend.

Epic · 27 August 2023 · Acorn London (116-118 Bermondsey Street)

★★★★★ 5/5

Google

My husband and I would like to thank Mauricio for the immense help towards finding our flat. He and Sian did a meticulous job through the renting process. I appreciate the level of professionalism and dedication put towards their job. I would highly recommend these agents in case of finding a perfect home. Thanks to the entire team for performing a wonderful job.

Bhavana · 27 August 2023 · Acorn London (116-118 Bermondsey Street)

★★★★★ 5/5

Google

Rating only, no written review.

Ben · 27 August 2023 · Acorn London (58 Road)

★★★★★ 5/5

Google

Rating only, no written review.

Sam · 27 August 2023 · Acorn London (58 Road)

★★★★★ 4/5

Google

Very professional, accommodating.

Allison · 27 August 2023 · Acorn London (58 Road)

★★★★★ 1/5

Google

Not disability friendly !! Really bad. Been trying to email them for a month or so now, This actually dates years back as I have had no contact back via email. I am profoundly deaf and cannot call/hear on the phone. Could you be more deaf aware and make an effort to reply to emails?

ARABELLA · 27 August 2023 · Acorn London (58 Road)

★★★★★ 5/5

Google

Andrew is experienced, very responsive, and offered great advice that helped get our sale over the line after some challenges at the beginning. Many thanks once again for making the sale process as calm as could be expected!

Will · 27 August 2023 · Acorn London (58 Road)

★★★★★ 5/5

Google

Acorn were brilliant to work with and Andrew was always very responsive and helpful throughout what was a difficult process. Without Andrew's help the sale would not have happened. Highly recommended.

Paul · 27 August 2023 · Acorn London (58 Road)

★★★★★ 5/5

Google

I made the mistake of making Acorn my second choice of company to sell my property But as soon as I moved my apartment sale to them it was sold within. 2 weeks. Andrew castle handled all, right through to completion Highly recommended

Jelena · 27 August 2023 · Acorn London (58 Road)

★★★★★ 5/5

Google

Had a great experience selling my flat with Andrew Castle and Nellie. This ended up being quite a problematic sale for various reasons but Acorn were fantastic at navigating the process from start to finish.

Neil · 27 August 2023 · Acorn London (58 Road)

★★★★★ 4/5

Google

I brought a very nice flat through Andrew Castle and was in a slightly tricky position with a previous purchase having fallen through and therefore with a very short absolute deadline on the existing mortgage offer. I know for a fact that many a London agent would not have been able or experienced enough to navigate the complications of this type of deal and I was obviously a bit apprehensive and not banking on a successful purchase. The situation was compounded by absent seller’s solicitors (holidays and covid). Amazingly enough we completed the day before the deadline and without Andrew’s work as the agent in the process this just would not have happened. Very pleased.

Paul · 27 August 2023 · Acorn London (58 Road)