★★★★★ 5/5
GoogleAs renters, we had a great experience with Acorn overall. Their listing was accurate, they responded promptly to any questions/concerns and they made the move in process as smooth as possible. Special thanks to our point of contact William, who was very helpful throughout the process.
Although we wouldn't want to remove a star for this, we'd like to highlight our less positive experience with RentProfile, the company Acorn uses to check renter affordability. We found they were quite difficult to work with. They requested the same documents multiple times, had a habit misreading or ignoring details in our emails, and generally seemed to require an excessive amount of evidence for the checks they had to complete.
Natasha · 21 September 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Hi Natasha! Thank you for your positive feedback on your experience with Acorn. We appreciate your kind words and are glad to hear that our listing was accurate and our team was prompt and helpful. We apologize for any inconvenience caused by RentProfile.
★★★★★ 5/5
GoogleI can't recommend William highly enough for finding us the perfect rental home. From our first meeting where he listened closely to our needs, amazing service was provided every step of the way.
William made the entire process smooth and stress-free for us by expertly handling negotiations to secure it quickly.
Throughout the rental process William was extremely responsive, answering all our questions and concerns in detail. He took care of all paperwork and arrangements efficiently.
We're thrilled with our new home and know we never could have found it without William’s help. His customer service went above and beyond. I'd recommend him to anyone looking for a top-notch rental agent who will make your move easy. Thanks for everything!
Ethan · 21 September 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you Ethan for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
★★★★★ 4/5
GoogleHi! I would like to thank jade for your help with finding this property for me I'm enjoying the local area it's really nice so thank you again jade and team keep up the good work.
Yours: Mr. Baron Grant
James · 16 September 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you James for taking the time to provide us with a review of your experience. I am really pleased that you were happy with the service you received from Jade and our team but would love to know how we could have achieved 5 stars! Thanks, Customer services
★★★★★ 5/5
GoogleHad great service from Jade from first meeting up until successful letting of our property. She was very patient waiting while we experienced delays because of EPC and offered helpful advice. We were kept in the loop at every stage.
Niki · 16 September 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Niki for leaving us a 5* review. We are really happy that you were pleased with the service you received. Thanks. Customer Services
★★★★★ 5/5
GoogleI viewed a property and owned it in less than 3 months! Stuart was a consummate professional. Always available and happy to help. Any queries I had were answered straight away and worries resolved as soon as I raised them. Pleasure working with this team. I would choose them for future purchases or sales
Alex · 16 September 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleMauricio is an outstanding property consultant. From the beginning, he demonstrated an in-depth understanding of the market and worked diligently to understand my needs. His professionalism, attention to detail, and proactive communication made the entire process seamless. I found the perfect place thanks to Mauricio's expertise. I wholeheartedly recommend him to anyone seeking a smooth and personalized property search experience.
Henry · 16 September 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you Henry, for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Mauricio and if we can help further please do let us know. Thanks Customer Services
★★★★★ 5/5
GoogleFestina Gashi was very helpful with the letting of my property in Sydenham. As a landlord living 160 miles from the property, having a reliable local agent was vital. She and her colleague were very quick to show the house even before its renovation. As a result, there was no delay in getting my new tenants into the property as soon as it was ready. Festina held on to my house keys so that the builders and gardener could gain access. That made life so much easier for me.
Charlotte · 16 September 2023 · Acorn London (278-280)
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleWe had fantastic advice from Nellie at the start of our sale, which got us a sale price that couldn’t be matched now. There were troubles with our chain initially but Taylor managed these efficiently and kept our transaction together. Professional and personable
Andy · 16 September 2023 · Acorn London (278-280)
Agent replied · 12 June 2024
Thank you Andy, for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks.
★★★★★ 5/5
GoogleI would just like to say how wonderful. Acorn estate agent at Dartford as been in helping me in every way in selling a property, I would like to give a massive thanks especially to Richard and also Holly who have gone out their way in no end to help me, Thanks so much
Maria · 14 September 2023 · Acorn Dartford
Agent replied · 10 June 2024
Thank you Maria for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleToday we viewed a lovely flat & was shown around by Molly, this last month we’ve seen a few flats and decided not to go ahead because of the estate agents lack of knowledge with important questions anyone would have with a property. Molly made the whole experience perfect she knew everything and was just friendly and welcoming. Feel extremely comfortable moving forward.
Mila · 14 September 2023 · Acorn Dartford
Agent replied · 10 June 2024
Thank you, Milana, for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
Google5 Stars all round, from start to finish we were impressed with the level of professionalism and how smooth everything went for us. A big special thank you to Molly who was our main Negotiator, her attitude, kindness and knowledge really played a great part in us choosing to go with Acorn in the first place. We highly recommend you using Acorn Group as your first choice.
Shemron · 14 September 2023 · Acorn Dartford
Agent replied · 10 June 2024
Thank you, Shemron, for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleBlake was very helpful and friendly.
Severin · 29 August 2023 · Acorn London (29 Westow Street)
Agent replied · 28 August 2024
We appreciate the review, Severin. Thanks for taking the time.
★★★★★ 5/5
GoogleRed did a good job selling our flat. Thanks O
Oliver · 28 August 2023 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you Oliver for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Red and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleYousef, Nellie and Brendan were very helpful in getting our sale over the line. I would recommend them to anyone else selling in the area.
Katherine · 28 August 2023 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
So glad you had a great experience, Katherine and thanks for posting a lovely review. Kind regards Karen Hedges - Acorn Customer Services
★★★★★ 4/5
GoogleEmily is an asset to the Acorn group at Crystal Palace, she is was very diligent in handling my rental tenancy and has a genuine good nature
Eleanor · 28 August 2023 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you Eleanor for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Emily but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleVery impressed by Nellie's can do attitude and proactive approach. She got my sale over the line and I'd definitely recommend her.
Sharon · 28 August 2023 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Hi Sharon, we’re so happy to hear you had a good experience. if we can help further please do let us know. Thanks. Customer Service.
★★★★★ 4/5
GoogleI lost a buyer after a few months and Acorn were back on the case and found me a new buyer within 10 days to keep my purchase on track. Would recommend.
Zoe · 28 August 2023 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you Zoe for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleLuke at Acorn in Crystal Palace was on top of everything in the buying process. He was chasing down people when we needed him too and helped us getting another viewing of the property in the very beginning.
Karen · 28 August 2023 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you Karen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Luke and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleNellie and the team at Acorn worked really hard on the marketing and sale of my flat, communicating effectively with all parties. Knowledgeable, confident and extremely professional.
Chris · 28 August 2023 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Acorn Group Customer Services
★★★★★ 5/5
GoogleI recently rented through Acorn. Their communication and customer service was excellent. I had a few issues on my move-in day but Emily worked very hard to sort everything out and everything went smoothly in the end.
Hamish · 28 August 2023 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thank you Hamish for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Emily and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleBought through Acorn crystal palace. Red Talidi made the whole process very easy, including arranging access to the property so I could get building quotes in advance of exchange. Really appreciated his help and calm approach.
Matt · 28 August 2023 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
thank you Matt , really good to hear! Best wishes Karen Hedges- Acorn Customer Services
★★★★★ 5/5
GoogleWe were extremely satisfied with our sale through Acorn, and especially Red, who was totally on the ball, well informed, patient, calm and friendly throughout. Very impressed by and grateful for the service - worth every penny.
Shelley · 28 August 2023 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Brilliant Shelley! thank you so much for leaving such great review.! We are pleased to hear that you were happy with our service and hope to do business with you again in the future-Karen Hedges Acorn Customer services
★★★★★ 5/5
GoogleI would highly recommend Acorn Crystal Palace, all the staff were extremely helpful and friendly, particularly Nellie my agent dealing with my purchase. Nellie always responded to my questions in a timely manner and in a professional way.
Julia · 28 August 2023 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Hi Julia, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Hope to see you again in the near future! If theres anything else we can assist with, please do get in touch. Many thanks, Customer Services.
★★★★★ 5/5
GoogleNellie and Yousef really delivered on the sale of our flat. Through no fault of their own, we lost our buyers due to a change in circumstances and facing breaking the chain, Nellie found replacement buyers within a week, which allowed us to continue with our purchase.
They acted upon the urgency required when we needed it whilst keeping a personal touch. There’s no one else we would use in CP.
David · 28 August 2023 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Thanks David, we are really pleased you have been happy with the Team at our Crystal Palace office. Thank you for your business. Best wishes Karen Hedges Acorn Customer Services
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