★★★★★ 5/5
GoogleProactive and clearly incentivised to sell my flat. Was impressed how they ensured there were regular viewings and were proactive in making potential buyers aware of the flat as opposed to waiting for interest through apps. Shout out to Harley, who was the main focal point for me in progressing this to a sale. He was easy to work with and available to discuss whatever needed discussing through the sale process.
James · 30 December 2023 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Hi James, thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our team was proactive in selling your flat and that Harley provided excellent support throughout the process. We appreciate your kind words and are always here to assist you.
★★★★★ 5/5
GoogleI've offered on and currently in the process of buying a property via Acorn. Everything has been very professional and organised in a timely manner. Harley has been amazing throughout the entire process. He has been liaising with us and the team really well although he was away from work on some days. Very dedicated and professional behaviour. Much appreciated.
Abi · 30 December 2023 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Hi Abi, thank you so much for your kind words and for choosing Acorn for your property purchase. We're thrilled to hear that our team, particularly Harley, provided a professional and organized experience. We appreciate your recognition of our dedication and professionalism.
★★★★★ 5/5
Googlegreat agent and we found the perfect flat. Thank you Damian !
Annesochic25 · 30 December 2023 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleWe purchased a property through Acorn; they made everything very quick and easy. Would highly recommend!
Jack · 30 December 2023 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
★★★★★ 5/5
GoogleWilliam is a helpful estate agent. He answers all our queries promptly and professionally.
Rhea · 20 December 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
★★★★★ 5/5
GoogleHello, my name is Luis... very good service from Willan, I loved it, he was always attentive to help until the end, I would love to recommend it.
Pedro · 20 December 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleGodefroy did a great job selling our property. He offered us sound advice throughout the process and was particularly effective when it came to liasing with the solictors on both sides. Highly recommend!
Ruaraidh · 20 December 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Hi Ruaraidh, thank you for taking the time to share your positive experience with us. We're thrilled to hear that Godefroy provided you with great service and valuable advice. We appreciate your recommendation and look forward to assisting you in the future.
★★★★★ 5/5
GoogleWe are very pleased with the service from Acorns, Arikson and Dammy were very helpful, professional and responsive to all questions promptly.
Ours was a complicated sale but they helped us greatly
Clive · 15 December 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Hi Clive, thank you for your positive feedback! We're thrilled to hear that Arikson and Dammy provided helpful and professional service. We always strive to be responsive and assist with any questions you may have. We appreciate your business and look forward to serving you again in the future.
★★★★★ 5/5
GoogleDammy and Franco dealt with my flat sale. "Did exactly what it said on the tin". Marketed my flat, found a buyer and sold it - in less than 4 months. Cannot fault any aspect of their work. Excellent communication, clear and concise. Chased the management company as and when needed. Friendly and approachable. Thanks for your efforts guys, really happy with your service. Keep up the great work.
R · 15 December 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you so much for your amazing feedback! We're thrilled to hear that Dammy and Franco were able to exceed your expectations and provide excellent service throughout the process. We appreciate your kind words and look forward to continuing to provide you with top-notch service.
★★★★★ 2/5
GoogleDISAPPOINTED
I have just sold a property through Acorn London Bridge. My main impression throughout the process was that I was not in control of my sale.
My biggest disappointment came from the agent acting on one occasion against my interest and in favour of the buyer although I was their paying customer: I instructed the agent to stick to a strict completion date (to avoid paying ERC on my mortgage) but she tried to convince me to bring that date forward by a few weeks to accommodate the buyers. Worse, her call was followed by one from the regional director who applied psychological pressure to persuade me: claiming falsely that I and my solicitor were responsible for delays; asking what I would do if the transaction fell through and depicting a bleak picture of the rental market when I said I would let the flat.
Moreover, the agent systematically refused to put me in direct contact with my buyers, which I found both infantilising and stressful: having to rely on second-hand accounts was clearly suboptimal especially at times when the enquiries from the buying side became counterproductive and somewhat unreasonable.
Furthermore, obtaining simple changes to the listings on property portals required more insistence than it should have been necessary.
I give 2 stars because they did find a buyer in a difficult market but I know that next time I will be looking to sell through another agent or, ideally, privately.
Fabrice · 15 December 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Hi Fabrice, thank you for sharing your feedback with us and sorry if you were unhappy with the service you received. I have spoken with the London Bridge team thius morning and they are genuinely surprised at your review. Firstly, they were delighted to find you a buyer who was willing to pay significantly in excess of the agreed asking price and who was able to complete on the day you requested. I unerstand that the issue regarding ERC was actually only communicated to us by your solicitor despite requests from the team to ascertain what the reason was. As an agent, although we never lose sight of the fact that the seller pays our commision, we do have a duty of care to the buyers and in this case, the buyer wanted to understand the reasons for the very specific completion date you requested. It is also our duty to advise on market conditions and point out any concerns we may have for our clients. It is also not common practice to encourage buyers and sellers to deal directly during a transaction as in our experience, this often is counter productive and ultimately you pay the agent to take care of negotiations and communicate through the correct channels.
That said, again we are sorry if the service did not meet your expectations and those involved have noted your comments contained in this review.
If we can help further, please email customeservices@acorngroup.co.uk.
Thank you.
★★★★★ 5/5
GoogleAbsolutely loved the service from Acorn. After a not so positive experience with other agencies, from start to finish Mauricio was there for any questions, flexible in availability and time. Very professional and friendly at the same time. The process was smooth and a shoutout to Davide for his support as well.
Kristy · 15 December 2023 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Hi Kristy, thank you so much for your 5 star review. We're thrilled to hear that Mauricio provided excellent support throughout the process and that Davide was also helpful. We strive to be professional and friendly, and we're glad that you had a smooth experience.
★★★★★ 5/5
GoogleFestina was so supportive throughout, amazing communication and good organisation. Information was clear and on time, always friendly and answered our questions
Chris · 15 December 2023 · Acorn London (321 Baring Road)
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleAs a first time buyer, I found Jaqueline and her team very helpful, made the entire process easy and smooth.
Sri · 13 December 2023 · Acorn Dartford
Agent replied · 10 June 2024
Hi Sri, thank you so much for your kind words! We're thrilled that Jaqueline and our team were able to provide you with a helpful and smooth experience as a first-time buyer. If you ever need any more assistance, please don't hesitate to reach out.
★★★★★ 5/5
GoogleWent on the market, buyer found quickly, whole process from start to finish took only 12 weeks. Everyone in the office was friendly and helpful.
Susan · 13 December 2023 · Acorn Dartford
Agent replied · 10 June 2024
Hi Susan, thank you for your positive feedback! We're thrilled to hear that your experience with us was smooth and efficient. If you ever need anything in the future, please don't hesitate to reach out.
★★★★★ 5/5
GoogleJacqueline Bissett personally saw through the sale to completion. Not only did she manage to sell our house quickly for a fair price, she did it in a very difficult time in the market!
Jackie is a lovely, genuine, friendly and professional agent. Her back up team are great too and she did not wash her hands of us once the house was sold, she dealt with us and our buyers personally. Personally chased up and followed through with solicitors etc. An Acorn agent is with you til the end, which gave us excellent continuity and reassurance. Thank you to Acorn but especially to Jackie. We highly recommend your agency.
Tarnya · 13 December 2023 · Acorn Dartford
Agent replied · 10 June 2024
Hi Tarnya, thank you for your kind words about our social media manager, Jacqueline Bissett. We're glad to hear that she provided excellent service and support throughout the entire process. We appreciate your recommendation and look forward to working with you again in the future.
★★★★★ 5/5
GoogleI had the pleasure of working with Jacqueline from Acorn Estate Agency Dartford, and I am pleased with the results. Jacqueline was incredibly helpful in helping me find my dream home. Her knowledge of the market, and friendly behaviour made the entire process smooth and enjoyable. I highly recommend Acorn for their excellent service. Thank you, Jacqueline!
Siddhesh · 13 December 2023 · Acorn Dartford
Agent replied · 10 June 2024
Hi Siddhesh, thank you for taking the time to share your positive experience with Jacqueline and Acorn Estate Agency Dartford! We're thrilled to hear that Jacqueline provided you with exceptional service and made the process of finding your dream home smooth and enjoyable. We truly appreciate your recommendation. Thank you again!
★★★★★ 5/5
GoogleI had an outstanding experience with this company - their service is not only highly recommended but also comes with a personal touch. From start to finish, the attention to detail and genuine care for their customers make them stand out.
Simon · 12 December 2023 · Acorn Erith
Agent replied · 10 June 2024
Hi Simon, thank you so much for your 5 star review! We're thrilled to hear that you had such an outstanding experience with our company. Providing a personal touch and genuine care for our customers is something we always strive for. We truly appreciate your recommendation.
★★★★★ 4/5
GoogleEDIT: We were promptly contacted by customer services to resolve this issue, Karen, who I spoke to, was incredibly helpful and understanding. Where we dealing with her earlier I'm sure we wouldn't have dealt with as much. The customer service has brought up Acorn hugely in our opinion and we would happily use again, now we know which channels to go through.
Original review "We had a horrible experience with this letting agents which surprised us given the good reviews. We were pressured into moving in early to secure a flat which we later found out our landlord hadn't even wanted. Furthermore we were encouraged to increase our rent bid and request some appliances (fridge/washing machine) by the estate agent, with no contact from the landlord this was assured to be ok by acorn and that these appliances would be provided. Last minute they withdrew the possibility of a washing machine and said there would be no possibility for us to reduce rent if we were to provide our own, when we moved in our fridge was mouldy with a broken plug, I tried to wipe it down but the seals started breaking and we complained that this was not ok. In response they offered us £50 to cover the cost of a new one, with nothing stated about the washing machine. Speaking with the landlord we found that they had not wanted to provide white goods and this promise was only made by acorn and as such the responsibility lies with them. For us it felt like they were promising both sides things without consulting the other, we have repeatedly reached out to request a proper remuneration for going through December without a washing machine and fridge as promised but they refuse to reply. I would not recommend going through them at all."
Jos · 9 December 2023 · Acorn London (153 Lewisham High Street)
Agent replied · 8 December 2024
Good afternoon Mr De Faye, your comments are noted. Please rest assured we will investigate and come back to you directly. As you rightly point out, we are a Company that overall receives excellent reviews. Our average score is currently at 4.9 with 21 Five stars this week, so this is something we do take seriously. I will be in touch. Karen Hedges- Acorn Customer Services
★★★★★ 5/5
GoogleBuying a property can be filled with quick discussions, immediate communication, and saying goodbye to a hefty sum of money, probably the most you have ever spent. So, besides the excitement of purchasing a new home, there is also some stress involved in the process. However, we are very fortunate to have worked with Andrew from Acorn, who has made this process smooth and straightforward. He is always quick to communicate, accommodating, and will answer any question with complete professionalism or investigate it for you. It has been a smooth process and an absolute pleasure to work with him. We are happy owners for the first time, and we couldn't be more grateful to Andrew and Acorn. For anyone looking for a great experience, I would highly recommend this agency.
Florie · 30 November 2023 · Acorn London (58 Road)
Agent replied · 26 August 2024
Hi Florie, thank you so much for your 5 star review! We're thrilled to hear that Andrew and our team at Acorn made your home-buying experience smooth and stress-free. We're grateful for the opportunity to work with you and appreciate your recommendation. Congrats on becoming happy homeowners!
★★★★★ 1/5
GoogleSTAY WELL CLEAR FROM RENTING FROM ACORN.
THEY ARE CORRUPT AND WILL TAKE YOUR MONEY and leave you in a flat with no heating or hot water for days on end when there told the boiler is no longer repairable they will leave you months with no boiler with a baby to freeze there staff don't care.
Staff are rude. They refuse to get problems sorted and only want your money.
Aaron · 30 November 2023 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Dear Aaron. We are sorry to read you review and whilst your issues do not relate to our Catford office, we can assure you that they have been acknowledged and addressed since the moment you raised them. We will continue to work with you, the tenants and landlords to resolve any issues you have where practical and reasonable. Thanks. Customer Services
★★★★★ 5/5
GoogleI had the pleasure of meeting Shemron Mark who was the first Estate Agent I encountered on my property search which started a few months ago. As far as Estate Agents go, Shemron has by far been the most polite, helpful, transparent and honest. The communication has always been great with swift answers to emails. I can't recommond Shemron and Acorn Estate Agents in Catford enough. You will be in good hands if you work with Shemron. If I ever I need to find a new property I know where I will go.
Tafrina · 30 November 2023 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Hi Tafrina, thank you so much for sharing your positive experience with Shemron and Acorn Estate Agents in Catford! We're thrilled to hear that Shemron was polite, helpful, transparent, and honest throughout your property search. We appreciate your recommendation and look forward to assisting you in the future.
★★★★★ 5/5
GoogleAmazing service and very helpful.
Fabiana · 30 November 2023 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you so much for leaving us a brilliant 5 Star review- We appreciate it! Customer Services
★★★★★ 5/5
GoogleDamian was very supportive throughout of our process of renting our new home, would recommend Acorn's and especially Damian's services to anyone!
Christina · 30 November 2023 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleThanks to acorn for leading through our property search special thanks to william who took good care of us made it easy for us.
Faiz · 20 November 2023 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.