Trusted Agent profile
★★★★★
3,849 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Showing 3,131 reviews on Google only. Show every review
5/5
GoogleAcorn were great, especially Damian and Hatice who were really helpful during the whole process. They answered all questions promptly.
Hi Emma, thank you for your positive feedback on your experience with Acorn! We're thrilled to hear that Damian and Hatice provided excellent assistance throughout. If you have any more questions or need further assistance, feel free to reach out. We appreciate your support!
5/5
GoogleGreat team at the Kennington office. Were helpful throughout the process and kept us updated at every stage of the sale. Highly recommended!
Thank you, Martin, for sharing your positive experience with our Kennington office team! We are delighted to hear that they provided you with helpful and consistent service during the sale process. Your recommendation means a lot to us. We look forward to assisting you again in the future!
5/5
GoogleThe Acorn team, namely Godefroy Herissay have provided an excellent service from inception through to exchange of contracts. My sale had several complications (through no fault of Acorn) and Godefroy was very diligent in navigating through it all. He has been extremely communicative the whole way through the process and I'd highly recommend them.
Hi Alex, thank you for sharing your positive experience with us! We're thrilled to hear that Godefroy provided excellent service and effectively navigated through any complications. We pride ourselves on clear communication and are glad to have met your expectations. We appreciate your recommendation and hope to work with you again.
5/5
GoogleWe recently let a property via Acorn Kennington and were very pleased with their level of responsiveness and proactivity, to stay on top of all matters at hand and to mediate with all parties involved, making everyone happy. Damian especially, who was -besides all the above- always friendly, courteous and accommodating whenever possible. We were very happy with how everything was handled
Mayte, we are thrilled to hear about your positive experience with Acorn Kennington and specifically with Damian. It's great to know that our team was responsive, proactive, and accommodating throughout the process. Thank you for sharing your feedback and for choosing us for your property needs.
5/5
GoogleThe most pleasant experience I've had renting in London in over 5 years. Excellent communication, quick at resolving issues and a special mention to Martin at Acorn for going the extra mile throughout my tenancy.
Hi Steve, we're thrilled to hear about your positive experience with us at Acorn! We'll be sure to pass along your kind words to Martin. Thank you for choosing us for your rental needs. Feel free to reach out if you need anything else. Cheers!
5/5
GoogleSo grateful to our property manager Lucas Oliveira for doing such an excellent job. Very professional and reliable, great at communicating, always kind and friendly. Can't thank him enough!
Hi Ania, thank you for taking the time to share your positive experience with Lucas Oliveira. We're thrilled to hear that he has been professional, reliable, and great at communication. We will be sure to pass along your kind words to him. Thank you for your feedback!
5/5
GoogleThe first and the best experience of my. Easygoing, friendly and really supportive service! Jade is one love:))
Thank you so much for sharing your positive experience, Ksenia! We are thrilled to hear that you found our service easygoing, friendly, and supportive. Jade will be delighted to hear your kind words. We appreciate your feedback and look forward to serving you again in the future!
5/5
GoogleI’ve just completed on a sale last Friday, thanks to Franco and Dammy! Despite not an easy market - the sale went relatively smooth. Good communication, realistic expectations and professionalism. I would recommend using Acorn Services if you ever need to buy/sell property in Lewisham. Thank you!
Ira, thank you for sharing your positive experience with Franco and Dammy at Acorn Services! We're thrilled to hear that they provided you with good communication, realistic expectations, and professionalism throughout the sale process.
5/5
GoogleThe service we received from the Lewisham branch of Acorn on the letting side was excellent. Both Lilia and Jade were very helpful and efficient and I have no hesitation in recommending Acorn if they are arranging the letting of your property. Lilia was kind and helpful, understanding our requirements as our daughter, a new landlord, works abroad and we live some distance away. Lilia was respectful of the property, even removing her shoes on entry and marketed the apartment quickly and attractively. She always responded to any queries in a timely manner and was even good enough to go and remove an unwanted TV for us, as we lived far away. She really did go above and beyond to help us out and to find suitable clients. Jade, too was super helpful in all our dealings with her always responding quickly and efficiently. If either one was unavailable for any reason, the other always responded in a timely and knowledgeable manner . As a team they provided us with an excellent service. We were kept informed at every stage of the proceeding and I can recommend their services.
5/5
GoogleMet a wonderful woman called Jackie very professional and informative
Hi Paul, thank you for sharing your experience with Jackie! We are thrilled to hear that she provided you with professional and informative service. We appreciate your feedback and look forward to serving you again in the future.
5/5
GoogleGreat experience with this company . Particularly Jackie who was totally professional and went beyond the extra mile to ensure I had all the information I needed.
5/5
Googlevery professional, polite and friendly. I couldn’t be happier with the service that my grandparents have received, Jacqueline went above and beyond to make their experience smooth and stress free. I highly recommend.
Thank you for taking the time to share your experience, Jersey. We are delighted to hear that Jacqueline provided professional, polite, and friendly service to your grandparents. Going above and beyond for our customers is what we strive for. We appreciate your recommendation and look forward to serving you again.
5/5
GoogleSo pleased with the professional and thorough service we received from Jackie at Acorn. Jackie was able to answer all our questions about the properties we viewed and the service Jackie provided us with was top tier.
Hi Susan, thank you for sharing your positive experience with Jackie at Acorn. We are thrilled to hear that Jackie provided you with professional and thorough service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
5/5
GoogleI wanted to say a huge Thank You to Jackie who showed us around various properties. Gave us all the information we needed made us feel so comfortable and at ease yet remained professional throughout. Jackie you were very patient with me. I suffer with anxiety when it comes to change, you went beyond the call of duty for me And that did not go and recognised.
Michelle, thank you so much for sharing your experience with us! We are thrilled to hear that Jackie provided you with exceptional service during your property tour. Our team is dedicated to making our clients feel comfortable and at ease, no matter the circumstances. We appreciate your feedback!
5/5
GoogleI would like to thank Jackie from acorn for making my search from start to finish stress free, nothing was too much trouble for her and she would always deliver what she advised on every occasion! I Would definitely recommend acorn to all friends and family !! Jackie , you’re an absolute star. I cannot thank you enough. Carmen
Thank you so much for sharing your positive experience with us, Carmen! We are thrilled to hear that Jackie was able to make your search stress-free and deliver on every occasion. We truly appreciate your recommendation and hope to assist your friends and family in the future as well.
5/5
GoogleI have been shown properties listed with Acorn by Jackie who is a credit to the team. Very professional, knowledgeable and friendly, Jackie made the whole experience flawless. Well done and keep up the good work Acorn.
Julia, thank you for sharing your positive experience with Acorn and highlighting Jackie's exceptional service. We are thrilled to hear that she provided you with professional and friendly assistance. We appreciate your feedback and look forward to assisting you again in the future.
5/5
GoogleRenting a property these days is such a long and daunting process but having the right agent is key. We were lucky to have Lilia and she made it such a great experience, thank you so much.👍 …
Thank you for taking the time to share your positive experience, Enouard. We're thrilled to hear that Lilia provided you with exceptional service throughout the renting process. Our team is dedicated to making each interaction as smooth as possible. We appreciate your feedback and look forward to assisting you again.
1/5
GoogleWould leave zero stars if possible. Please do yourself a favor and stay clear of this estate agent. They slowed down the sale of my partner's property for over 5 months. We have since been with a new estate agent - who actually is extremely good and thorough and friendly and communicative, and he has managed to sell our flat within 5 days of us handing over the keys to a couple that Acorn told last year not to view our flat because "it won't go through because of its cladding issues", which is a complete lie. Our flat is compliant if they had aimed to obtain the correct paperwork to prove this. They then rung my partner to say that there is no point us selling, it will not sell, and to rent it out.No communication from themselves, and are point blank telling people to not go and view our property? I think it's completely outrageous and I will be telling everyone I know to stay well clear of Acorn.
Hi Ellie. We're very sorry to hear about your negative experience with our Dartford office. Following our investigation into the issue regarding your property's compliance was poorly communicated for which we are sorry. The individual involved has been spoken to on the matter. We appreciate your feedback and apologize for any inconvenience caused. Thank you for bringing this to our attention.
5/5
GoogleMy partner & I had the best estate agent experience to this date with Aidan - an extremely professional, well educated individual who tells me he has only just started at Acorn! Very very happy with his excellent service and I know it will be many years of excellent business between us. Great work, Aidan!
Hello Oscar, thank you for sharing your positive experience with Aidan at Acorn! We're thrilled to hear about the excellent service you received. Our team takes pride in providing top-notch service to all our clients, and we look forward to many more years of successful business with you.
5/5
GoogleI am delighted to have just completed the sale of my flat using Acorn services. I was already renting the property via Acorn and was strongly advised to use their services to sell the property and I am so pleased that I followed this advice. I cannot recommend Andrew highly enough, has been amazing throughout. Andrew is extremely professional, approachable and available to answer my many questions and/or to help me understand each step of the process. I felt in very safe hands from initial discussion through to completion. Andrew helpfully managed so much of the communication with other parties and/or advised when I needed to input in order to progress the sale. Everything moved with ease. I would certainly use Acorn again to buy, sell or rent a property and if selling in the local area I would definitely ask for Andrew.
Hi Katy, we are thrilled to hear about your positive experience with Acorn services! It's wonderful to know that Andrew provided such exceptional support throughout the sale of your flat. We appreciate your recommendation and look forward to assisting you with any future property needs. Thank you for choosing Acorn!
5/5
GoogleFrom the start of the Selling Journey, which was a very emotional time, I’ve been treated with the utmost respect at all times, every member of staff that I’ve spoken to at Acorn Catford Branch have been so friendly and helpful, but Harley has been with me every step of the way, and is the most helpful and nicest person to have helped me along. Thankyou Harley
Susan, thank you for taking the time to share your positive experience at Acorn Catford Branch. We are thrilled to hear that Harley provided you with excellent service throughout your selling journey. Your kind words mean a lot to us, and we look forward to serving you again in the future.
5/5
GoogleBuying & Selling property can be one of the most stressful experiences, but the service and expertise demonstrated at the Catford Branch was excellent, especially Shemron Mark. Shem handled the negotiating very professionally and his guidance was invaluable. The communication during the process was pro-active. Would definitely recommend! 😁
Thank you for sharing your positive experience, Dhan! We're thrilled to hear that Shemron provided you with excellent service and guidance during your property transaction. We strive to make the process as smooth as possible for our clients. Your recommendation means a lot to us! 😁 …
5/5
GoogleMy flatmate and I have been really happy with the service that Damian has provided - it feels like he truly does care and we were sad to realise upon moving in that he won’t be our property manager! It’s always the case with good employees that there aren’t enough of them to go around. He has been incredibly responsive at every stage of the letting process, keeping us updated and helping us with any questions we had about the logistics (we had a couple of complications with the moving date but he was honest with us and did his best to help us from the start). I only wish that every estate agent had this kind, helpful attitude! Moving can be incredibly stressful around work (we both have very high intensity jobs with long hours), so we appreciate his support hugely. I hope that he gets the recognition he deserves (and that others follow his example)
Thank you so much for sharing your positive experience with Damian! We're thrilled to hear that he provided such excellent service throughout your letting process. It's wonderful to know that his responsiveness and helpful attitude made your move smoother. We'll be sure to pass along your kind words to Damian!
5/5
GoogleAll the team at Acorn Kennington Estate Agent are the most professional, supportive and friendly estate agents you could ever engage. They supported me throughout the sale process and despite the challenges faced, they always assured me that the property would be sold and everything was done to make it possible. I will be forever grateful to the team and would strongly recommend them.
Thank you for your kind words, Ade! We are thrilled to hear about your positive experience with our team at Acorn Kennington Estate Agent. Providing professional and supportive service is our top priority, and we are delighted that we could assist you throughout the sale process. Your recommendation means a lot to us!
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The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
