Trusted Agent profile
★★★★★
3,849 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Showing 3,131 reviews on Google only. Show every review
5/5
GoogleChose to go with Acorn to sell my flat and I don't regret it at all. Great service throughout, especially by Christian, who was there to help every step of the way. Would definitely recommend!
Hi Ayush, thank you for your kind words and 5-star rating! We're thrilled to hear about your positive experience with Acorn, especially with Christian's service. We appreciate your recommendation!
5/5
GoogleThe current rental market at the moment is not for the faint of heart! I had seen what felt like 1000 properties, this was the first that I put an offer in and finally draws an end to the most stressful searching period! A special thank you to James Clachar who rearranged the viewing with me multiple times due to my busy schedule and waited in the rain! Then even when we were running late, he still greeted us with a huge smile and warm personality which immediately put us all at ease. He also answered my insane amount of questions about the property so quickly that the property held my interest (I often forgot properties if the agent was slow with replies). When I asked about pets, he rang back within 5 minutes with the answer (most people have left me hanging). He really knew everything about the property and the surrounding area - his advice on the local schools was extremely helpful. High praise indeed but truly - in a time that has been extremely stressful, I felt it was important to recognise such great work!
Rachel, thank you for taking the time to share your experience with us. We are thrilled to hear that James provided exceptional service during your property search. We appreciate your kind words and are so happy to have been able to help you find the perfect place.
5/5
GoogleI'm so grateful for the help we received towards buying our home. We had a small pump on the way but they were able to listen and give an advise (Dammy A.) which help us move ahead with buying our home. Afterwards it was a pro- active exchange between all parties, the Acorn team was on top communication and updates. Loved the welcome pack we received. Many thanks from my husband and I.
Hi M, thank you for sharing your positive experience with us! We are thrilled to hear that our team was able to assist you in purchasing your home smoothly. It was a pleasure working with you and your husband, and we appreciate your kind words. Thank you for choosing Acorn!
5/5
GoogleRating only, no written review.
Thanks for the 5 star review. Customer Services
5/5
GoogleGodefroy has been a pleasure to deal with for the sale of our flat, there has been excellent communication from him throughout the viewings, sale and completion. Thanks so much 😊 …
5/5
GoogleFay and Morizio did great service and was helpful with me all the time till I moved home and I will thank them a lot and thanks to acorn group all my best
Hello Sami, thank you for taking the time to share your positive experience with Fay and Morizio. We're thrilled to hear that they provided great service and were helpful throughout your time with us. We appreciate your kind words and thank you for choosing Acorn Group. Best regards.
5/5
GoogleThank you for your support and your patience victoria
Thank you so much for leaving us a brilliant 5 Star review- We appreciate it! Customer Services
5/5
GoogleHad such a good experience finding a flat to rent with the help of James Clachar at Acorn - he was really friendly and well informed, and communicated with us throughout the offer process, making everything go smoothly. Thank you again, James!
Alina, we are thrilled to hear about your positive experience with James at Acorn. We're glad he was able to assist you in finding a flat to rent and make the offer process smooth and seamless. Thank you for sharing your feedback, we appreciate it!
5/5
GoogleIt’s been a pleasure selling our property with Acorn. Beth is such a wonderful agent, she always got our back and made the whole process low stress. I would recommend acorn to anyone who’s selling in SE area!
Thank you for taking the time to share your positive experience, Andrea! We are thrilled to hear that Beth provided you with exceptional service and made the selling process stress-free. Recommendations like yours mean the world to us. We appreciate your support!
5/5
GoogleThank you, Beth and Stuart! I really felt like the process was lower stress than if we worked with another agency. Others kept pestering me incessantly even after multiple no's and I'm sure they would have pushed us to accept a poor offer. Acorn had our backs and kept us calm and level headed! We also did all this while remote, and it all went seamlessly.
Thank you for sharing your positive experience, Katy! We are thrilled to hear that you found the process stress-free and seamless working with us remotely. Providing a calm and level-headed approach to our clients is always our top priority. We appreciate your feedback and look forward to working with you again!
1/5
GoogleAcorn Sydenham = Unprofessional. I had an appointment to see a property, and no one showed up. I waited for 45 mind and left. I called the office twice during that time and they assured me that they will call back. But no one did. I sent an email back saying this happened. But no response either. Absolutely horrible attitude towards a client. And then absolute silence and no ownership of mistakes.
Hi Alexander, we are truly sorry to hear about your experience with our Sydenham office and for the delay in responding to this review. We have investigated and can see that the staff member you were meeting had a personal emergecy that meant that he was away from the office. Your appointment should have been cancelled and so can only apologise that there was a internal miscommunication that meant that this didnt happen. We can see that the staff member did apologise to you but his apology was not accepted by you, which is shame given the circumstances. That said, it shouldn't have happened and we apologise and thank you for raising the issue with us. Good luck with your property search.
1/5
GoogleA few months ago, I agreed a lease with Acron, this was just prior to the Christmas break, my review is late I know. I was asked to, as part of the reference process to respond from my work email. As I mentioned it was just before the Christmas break, my office had closed for the Christmas period and I was unable to do so. I explained this to them and asked to retract my application, and have my deposit refunded. They refused and kept my deposit and dismissed me, I got in contact with the area manager who berated me and belittled me on the phone. Shocking service. And shocking there is no body to audit them.
Hi Dwight. We do always take such issues seriously and of course have a complaints procedure that culminates in a Property Ombudsman review if are unhappy with the outcome of the process. Please email the details of your complaint to customerservices@acorngroup.co.uk and we will review and where appropriate resolve the issue. Thanks
5/5
GoogleAs a first time Landlord I was nervous about the process of letting my property but Acorn have been brilliant from the word go. Victoria was always quick to respond to my many questions and put me at ease. I would definitely recommend them
Hi Hannah, thank you for taking the time to share your positive experience with Acorn Property Management. We are thrilled to hear that Victoria provided you with excellent service and made the process of letting your property a smooth one. We appreciate your recommendation and look forward to working with you again.
5/5
GoogleI've Been looking for a Flat for the past 3 months now. I spoke Acorns Letting Agent Victoria B. And she took it upon herself to find me the best property that facilitated my needs. Every time something suitable turned up she emailed me promptly to have a look and book in a viewing straight away as the demand for rental accommodation is extremely high at the moment and acts on a 1st come 1st serve basis and when my property turned up she was adamant for me to view asap and now I have a fantastic studio flat, brand new and 15mins on public transport from work. Will definitely recommend Acorn n Victoria if you're looking for property to rent.
Oliver, thank you for sharing your positive experience with Acorns Letting Agent Victoria. We're thrilled to hear she was able to find you the perfect studio flat that met your needs. Your recommendation means a lot to us, and we're so glad you're happy with your new home.
5/5
GoogleVictoria was one of the most genuine, helpful and practical lettings agents I've ever had the pleasure of dealing with. Very polite and honest - she is very good at what she does! I ended up falling in love with another property from another agent, quite a shame as I wish the commission went to her instead. Will bear her in mind should I need to house hunt in the future!
JoJo, we appreciate you taking the time to share your positive experience with Victoria. We're thrilled to hear she made such a great impression on you with her genuine and helpful approach. Should you ever need assistance in the future, we'd be happy to help you with your house hunting needs. Thank you!
1/5
GoogleThe worst company ever, to hell with all of you.
Hi "Butter & Ghee", we're sorry to hear about your experience. We value feedback but as we are unable to find you on our system we are not able to investigate what led to this. Please email customerservices@acorngroup.co.uk with more information, otherwise we will assume the review is not about our business and will report it to Google. Thanks
5/5
GoogleGodefroy was a highly responsive agent with a great demeanour!
Thank you for taking the time to share your positive experience, Seb! We are thrilled to hear that Godefroy provided excellent service.
5/5
GoogleGodefroy was amazing and so hard working. Got the same over the line quickly and efficiently. Very happy with the service.
Hi Alissa, thank you for taking the time to leave such a positive review! We're thrilled to hear that Godefroy was able to provide you with excellent service. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Have a great day!
5/5
GoogleWe have recently rented via Acorn with Damian and Hatice. They were both prompt, professional and very friendly. Would recommend!
Hi Sarah! Thank you for taking the time to leave us such a positive review about your experience renting with Acorn and working with Damian and Hatice. We're thrilled to hear that they were able to provide you with excellent service. We appreciate your recommendation!
5/5
GoogleHatice and Damian were excellent. They came prepared with a pack to the viewing and were so helpful throughout the rest of the process. Highly recommend them and Acorn.
5/5
GooglePleasure dealing with Acorn on our sale. Godefroy was responsive and kept us well informed. He was also realistic in his assessment of the market. Once we had accepted an offer, the team kept us up to date and helped move things along. Recommend.
Hi Jan, thank you for taking the time to share your feedback with us. We are thrilled to hear about your positive experience dealing with Acorn and our team member, Godefroy. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
GoogleIn stark contrast to the first agents we signed up with, we had a fantastic experience with Acorn. Godefroy managed the sale of our flat and was absolutely brilliant - really nice guy, really available, did all of our viewings while we were on holiday (!) and generally supported us through the whole process. Wouldn’t hesitate to recommend.
Hi Eva, thank you so much for taking the time to share your positive experience with Acorn. We are thrilled to hear that Godefroy provided such excellent service and made the selling process smooth for you.
5/5
GoogleWill was helpful, friendly and provided excellent communication. I’m really grateful for the help and support from Will at Acorn
Hi Basheer, thank you for sharing your positive experience with Will at Acorn. We are thrilled to hear that he was helpful, friendly, and provided excellent communication. Your feedback is greatly appreciated, and we are here to assist you with any future needs you may have.
5/5
GoogleViewed a property with the young carys, she was wonderful, great knowledge for such a young girl. Wish her all the best in her future
Thank you so much for the positive feedback about Carys. We're thrilled to hear that she provided you with great service and knowledge during your property viewing.
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The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
