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5/5
GoogleDan, Brendan, Holly and Amanda did a fantastic highly professional job dealing with the sale of my property.
It was an extremely lengthy and complicated transaction, but everyoneb remained calm and professional at all times and really helped with my exchange of contracts and completion.
I would highly recommend Acorn Estate Agents to anyone, they were all absolutely superb.
Thank you.
Kind regards,
Colin Williams
Colin Β· 28 July 2024 Β· Acorn Dartford
Agent replied Β· 24 October 2024
Thanks for the glowing feedback, Colin! We're thrilled to hear that Dan, Brendan, Holly, and Amanda made your property sale smooth and professional. Your recommendation means a lot to us. Weβre here to help whenever you need!
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5/5
GoogleMASSIVE THANK YOU!
My experience with Aidan at Dartford Acorn has been exceptional!
From the moment I messaged him about a property, he has been incredibly helpful and provided genuine advice.
I experienced him going above and beyond to find solutions without pressuring me into making hasty decisions. And the communication has been absolutely A1, responsive and CLEAR from start to end- which was a breath of fresh air, in the mist of my own chaos with moving.
I was also impressed by how well Aidan communicated between the landlord and myself. He ensured we were BOTH well-informed before any agreements were made and kept this process transparent. He even arranged for a washing machine to be set up before I moved in, which was a great convenience, I didnβt have to chase anything up! It was a well oiled and smooth process all-round.
On the day of my move, I also receive a box of goodies, which was a nice touch and thoughtful gesture.
Overall, the entire team at Acorn Dartford has been friendly and accommodating and I couldn't be happier with my moving experience.
E Β· 28 July 2024 Β· Acorn Dartford
Agent replied Β· 27 August 2024
Thank you so much for sharing your wonderful experience! We are thrilled to hear that Aidan provided exceptional service and made your moving process smooth and stress-free. It's fantastic to know that our team at Dartford Acorn went above and beyond to ensure your satisfaction. We appreciate your feedback!
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5/5
GooglePurchasing my home was very important to me and my family. There were so many factors that I needed to consider when making the decision. Jackie from the Acorn Dartford office pleasantly surprised me with the patience and understanding she showed in this process. She was always readily available to support via calls and messages at different times of the day. I felt like she genuinely wanted what was best for both parties (me the buyer and her client the vendor).
It was a pleasure working with her and Acorn.
Damian Β· 28 July 2024 Β· Acorn Dartford
Agent replied Β· 24 October 2024
Thank you for sharing your experience, Damian! We're thrilled to hear that Jackie provided the support and understanding you needed during such an important time. Your satisfaction means the world to us, and we're glad you felt valued throughout the process. Wishing you all the best in your new home!
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5/5
GoogleWill was absolutely brilliant! he made the entire buying process so smooth for me, keeping me informed at every step along the way. I highly recommend him. Thank you so much Will. π β¦
Sharon Β· 27 July 2024 Β· Acorn Erith
Agent replied Β· 26 August 2024
Sharon, thank you for taking the time to share your positive experience with us! We're thrilled to hear that Will provided you with exceptional service and made your buying process smooth. We appreciate your recommendation and look forward to assisting you again in the future!
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5/5
GoogleI cannot fault Acorns- Northumberland Heath Estate agents in particularly Vicky. She has been so professional and gone above and beyond even in her own personal time in order to ensure everything has run so smoothly for me. She has always been at the end of the phone to support me or answer any of my questions no matter how small. She has also been so efficient and quick at helping me when minor issues arose (no fault of the agency) I cannot thank Vicky enough!
Lili Β· 27 July 2024 Β· Acorn Erith
Agent replied Β· 22 October 2024
Thank you, Lili! Weβre thrilled to hear about your positive experience with Vicky. Our team always strives to provide exceptional support, and itβs wonderful to know that her dedication made a difference for you. Your feedback truly motivates us to keep up the great work!
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5/5
GoogleI recently sold my flat with Acorn and I would not hesitate in recommending them. Beth and Stuart have always been a pleasure to work with, not only did they provide an exceptional service, they were supportive and persistent in dealing with some tricky issues we encountered.
Veronica Β· 27 July 2024 Β· Acorn London (116-118 Bermondsey Street)
Agent replied Β· 23 October 2024
Dear Veronica Eijo
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI would like to thank James Clachar for his incredible service. He was thorough, efficient, professional and extremely helpful. Thank you very much for all your work, it is very much appreciated!
William Β· 27 July 2024 Β· Acorn London (98 Lordship Lane)
Agent replied Β· 26 August 2024
William, thank you for taking the time to share your positive experience with James. We are thrilled to hear that he provided you with excellent service. We truly appreciate your kind words and look forward to serving you again in the future.
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1/5
GoogleAwful experience. Arranged a viewing for a flat to purchase, left work earlier and once I got there, the agent did not have the keys to the flat and kept knocking on the door for 10 mins, hoping for someone to open the door. Eventually a neighbour came out informing us, the tenant was at work. I had to leave without viewing the property. Very disorganised - I would never use them again. Never received a call nor an email with an apology. No respect for customers' time.
Stephanie Β· 27 July 2024 Β· Acorn London (98 Lordship Lane)
Agent replied Β· 26 August 2024
Hi Stephanie, we're truly sorry to hear about your experience. This is not the level of service we strive to provide. Your feedback is valuable to us, and we will address this issue internally to ensure it doesn't happen again. We apologise for any inconvenience caused and will make sure the branch contact you to apologise too.. Thank you for bringing this to our attention.
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4/5
GoogleCrystal was a dream to deal with. Made our renting application process as smooth as it could be. A real asset to the business!
Mo Β· 27 July 2024 Β· Acorn London (58 Road)
Agent replied Β· 22 October 2024
Dear Mo Deria,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleI wanted to express my gratitude for the excellent service provided by Acorn Forest Hill team specifically Crystal. From the initial viewing to the day we moved in, she was incredibly helpful and supportive. Crystal made the entire process smooth and stress-free with her professionalism and dedication. We couldn't have asked for a better experience. Thank you so much for everything!
Sara Β· 27 July 2024 Β· Acorn London (58 Road)
Agent replied Β· 22 October 2024
Dear Sara Sara
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleTyrese is approachable and helpfull. He gave a clear explaination of process for letting tenants and able to answer relevant questions. He communicate and remind client and follow up patiently for any relevant documents or information required.
Edward Β· 27 July 2024 Β· Acorn London (128 Rushey Green)
Agent replied Β· 23 October 2024
Thanks for your wonderful feedback, Edward! We're thrilled to hear that Tyrese provided you with such excellent support and guidance. Our team is dedicated to ensuring a smooth experience, and itβs great to know that his communication made a positive impact. We appreciate your kind words!
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5/5
GoogleI met with Tyrese at the property for a viewing. He was very helpful and informative. He answered every question I asked and reassured me that the property was suitable for me and my baby. I was able to decide there and then at the property that I wanted that house. I paid my holding deposit the same day. Thanks to Tyrese my search for a suitable house is over.
Thanks Tyrese
Carla Β· 27 July 2024 Β· Acorn London (128 Rushey Green)
Agent replied Β· 23 October 2024
Carla, we're thrilled to hear about your experience with Tyrese! It's fantastic that he could assist you in finding the perfect home for you and your baby. We appreciate your feedback and wish you all the best in this exciting new chapter!
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5/5
GoogleI had a really great recent experience with Joe and the team at Acorn Sydenham. The customer service was excellent and I felt my needs were listened to when assisting with my recent property search. Unfortunately I found a property in a different area but wanted to thank the team for all your hard work.
Jane Β· 27 July 2024 Β· Acorn London (278-280)
Agent replied Β· 10 November 2024
Dear Jane Kiff
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleAcorn have been fantastic from beginning to end when selling my property: particularly Godefroy and Tina. My property was priced fairly, I received constructive, helpful advice as a first time seller, and had clear communication throughout the process.
Godefroy had a great understanding of my area, getting through the admin hurdles that come with selling an ex-council property, how long it might take to get an offer, and negotiated well once an offer came through.
I was recommended a conveyancer by Acorn - I stupidly picked another. The conveyancer was terrible, but the team at Acorn were incredibly supportive during the process and were on it with moving the conveyancer along. Cannot recommend them enough and if I were to sell again in London, Iβd pick them and follow their recommendations more closely!
Curtis Β· 27 July 2024 Β· Acorn London (325 Kennington Road)
Agent replied Β· 26 August 2024
Hi Curtis, thank you for taking the time to share your experience with us. We are thrilled to hear that Godefroy, Tina, and the rest of our team were able to provide you with excellent service throughout the selling process. We appreciate your feedback and hope to work with you again in the future.
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5/5
GoogleAcorn have been amazing throughout the sale of our property - we couldnβt recommend them enough - their effeciency have made the process so much less stressful than it couldβve been and Adam and Arikson have gone above and beyond and always there to help as much as they can!
Heena Β· 25 July 2024 Β· Acorn London (153 Lewisham High Street)
Agent replied Β· 23 October 2024
Thank you, Heena! Weβre thrilled to hear about your positive experience with Adam and Arikson. Our team strives to make the property sale process as smooth as possible, and your kind words mean a lot to us. We appreciate your recommendation!
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5/5
GoogleWe recently bought a flat in Lewisham and received an excellent service from Adam and his team. Despite having to deal with our solicitors who were average at best, Adam managed the process professionally and efficiently to ensure the purchase went through in good time. Could not recommend him enough. Thanks
Tommy Β· 25 July 2024 Β· Acorn London (153 Lewisham High Street)
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5/5
GoogleVictoria was great and she found me a great flat! Really pleased so far and I would definitely use them again!
Silvia Β· 28 June 2024 Β· Acorn London (29 Westow Street)
Agent replied Β· 27 August 2024
Hi Silvia, thank you for your positive feedback about Victoria and our services. We're thrilled to hear that you had a great experience finding a flat with us. We look forward to assisting you again in the future.
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5/5
GoogleVictoria was amazing! She is really helpful and showed us so many properties and we were finally able to find one!
Alyzon Β· 28 June 2024 Β· Acorn London (29 Westow Street)
Agent replied Β· 27 August 2024
Hi Alyzon, thank you for sharing your positive experience with Victoria! We are thrilled to hear that she was able to assist you in finding the perfect property. If you have any further questions or need assistance, feel free to reach out. We appreciate your feedback!
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5/5
GoogleJacqueline Bissett was absolutely incredible. She went above and beyond to help us find a suitable property and we would recommend her to anyone looking for a property in Dartford and surrounding areas! Thank you Jacqueline!
Fernanda Β· 28 June 2024 Β· Acorn Dartford
Agent replied Β· 27 August 2024
Fernanda, thank you so much for sharing your positive experience with Jacqueline Bissett! We're thrilled to hear she provided excellent service in helping you find a suitable property in Dartford. We truly appreciate your recommendation and look forward to assisting you again in the future!
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5/5
GoogleI chose to sale my property through Acorn as they had been in touch with me on a regular basis since I purchased it. It was a pleasure to work with the team, all are very professional, punctual and very helpful. Will, Amelia and Brendan helped with the sale progress from offer stage to completion by chasing when things slowed down and providing almost daily updates. I will happily choose Acorn again for my next purchase!
Trishanation Β· 27 June 2024 Β· Acorn Erith
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GoogleVery disappointed how I am being dealt with.
Vaibhav is the property manager. Rented a property for nearly 2 & half years. Have complained numerous of times about the mould in the house. With the renewal going up by 250Β£ it got too expensive for what the house is. We agreed I pay 360Β£ early termination fee. I also agreed to stay in the property and liable for bills until someone moves in. My rent is 1.8k and Acorn listed for 2k. Was told someone has payed deposit and ready to move in. Agreed on 10th June I have to move out for the new tenants to move in on 11th. Had numerous calls to make sure I was vacating the property as agreed and asking to drop the keys I kept my word moved all my stuff and family, left the house clean and payed all rent i had stayed as asked. On 11th I get email saying the new tenant has pulled out of the deal and Iβm still liable for the bills until someone is found. I rented van to move my furnitures and found temptorary accommodation until my new place gets ready. All of this because Acorn made me move out and now to my expense. Firstly you put the house on the market more from my rent was so makes it harder to find new tenants. Your covering up the mould from the viewers saying that thereβs no mould. You have collected deposit from this tenant so why not using his deposit for this bills. Because you have failed on the deal with new tenant is your responsibility. My contract ended from the time you collected keys from me. You have the keys and asking me to pay for an empty property which I was open to stay and you made me rush. Bunch of incompetents trying your lack. Youβre getting sued for all the dirty air my family has breathed and all the stress youβve given me asking for money caused from your incompetence.
Elis Β· 27 June 2024 Β· Acorn London (116-118 Bermondsey Street)
Agent replied Β· 26 August 2024
Elis, we're truly sorry to hear about your experience and have contacted you direct already. Please note that whilst we are genuinely sorry for the issues raised, they are not as direct result of our London Bridge office involvement and do not reflect fairly the service our clients receive from this office. Thanks
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5/5
GoogleWe recently purchased a property through Acorn. Our main dealings were with Beth Roberts, she was wonderful. She kept us up to date with everything even helping with our solicitor and liaising with the seller. Even after purchasing the flat Beth was very helpful with any queries I had and there were several!
Risu Β· 27 June 2024 Β· Acorn London (116-118 Bermondsey Street)
Agent replied Β· 26 August 2024
Hi Risu, thank you for sharing your positive experience with Beth Roberts at Acorn. We are thrilled to hear that she provided excellent service throughout the purchasing process and continued to assist with your queries post-sale. We appreciate your feedback!
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5/5
GoogleACORN Dulwich Branch has been an excellent Letting Agency.
Theyre customer service has been off the roof, especially James Clachar.
James Clachar is a wonderul person and he a master of his field.
He has profiled us properly, discussed what we need and wants,
and has provided is all the best possible options for our new home.
He keeps us informed and he is very transparent.
Acorn is luck to have him in their team.
Oliver Β· 27 June 2024 Β· Acorn London (98 Lordship Lane)
Agent replied Β· 26 August 2024
Oliver, thank you for sharing your positive experience with Acorn Dulwich Branch. We're thrilled to hear that James provided you with exceptional customer service and helped you find your new home. We appreciate your kind words!
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5/5
GoogleI would like to say a big thank you to James Clachar for being swift, organised, helpful and most of all positive and friendly! Has made getting my first flat to rent a breeze! Thanks again and to Liam Horton on the phone :)
Billie-Mae Β· 27 June 2024 Β· Acorn London (98 Lordship Lane)
Agent replied Β· 26 August 2024
Hello Billie-Mae, thank you for taking the time to share your positive experience with us! We are thrilled to hear that James and Liam provided you with excellent service. We are committed to making the renting process as smooth as possible for our clients. We appreciate your feedback!
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