Trusted Agent profile
★★★★★
3,849 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Showing 3,131 reviews on Google only. Show every review
5/5
GoogleGreat professionalism, particular navigating difficult stakeholders. Max and Adam in particular were superb
Thanks for the fantastic feedback, Oliver! We're thrilled to hear that Max and Adam made such a positive impact while managing the complexities of your project. Your recognition of their professionalism means a lot to us!
5/5
GoogleRating only, no written review.
Hello Kayode Shosanya Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleMany thanks to Alesha , who has given me good support and guidance, leading up to the sale of the property, she is prompt to respond and knowledgeable, much appreciated
Thanks for your kind words, Chris! We're thrilled to hear Alesha provided such exceptional support during your property sale. Her dedication and expertise truly make a difference. We appreciate your feedback and wish you all the best in your new journey!
5/5
GoogleI went on a viewing with a friend last week to give him a second opinion on a rental property he was viewing. But I must say that the service we received from the agent Jack Dawkins was exceptional. Any questions we had on the area was answered promptly leaving no room for any doubts on our end. This lead to my friend going ahead and formally making the offer for the premises and he was very pleased with the results. I would definitely come through to acorn and use your services as i plan on moving houses next year. If it’s Jack as my agent then that’s a bonus. Generally speaking the experience I saw first hand from the company was fantastic, I would easily recommend Acorn to take care of anyones relocation journey for anyone who wants a smooth service when looking for a new property.
We’re thrilled to hear about your positive experience with Jack! It’s great to know he provided exceptional service and helped your friend move forward with the rental. We can’t wait to assist you with your future move. Thanks for recommending Acorn!
5/5
GoogleRecently been dealing with Tyrese in the Catford branch and he has been amazing. Not only has he managed to find me a room to rent at incredibly short notice he has been a great help throughout the process. The team I’m working with now includes Lazlo and Deven and both share that same can do attitude. It’s been a breath of fresh air to come across an estate agent’s that has great people working for them.
Thanks for sharing your experience, Paul! We're thrilled to hear that Tyrese, Lazlo, and Deven provided exceptional support during your room search. Our team's dedication to excellent service truly makes a difference, and we’re glad you felt that. Your kind words motivate us to keep up the great work!
5/5
GoogleBeen a pleasure working with this estate agent. Always kept me up to date with the process. Would highly recommend .
Thanks, Kay! We're thrilled to hear you had a great experience with us. Keeping you informed is a top priority, and we appreciate your recommendation. Looking forward to assisting you again in the future!
5/5
GoogleAcorn is known for their professionalism and client-oriented approach, ensuring that each step of the real estate process is smooth and transparent. Their agents are not only knowledgeable about the local market but also attentive to the specific needs of their clients. They take the time to listen, understand, and tailor their services to each individual situation. During the process of buying the property, I felt well-supported, informed, and in control throughout the process. 5 starts from me! Thank you!
Thanks for sharing your experience, Alina! We're thrilled to hear you felt supported and informed throughout your property buying journey. Our team takes pride in providing tailored services to meet our clients' needs. Your feedback encourages us to keep delivering exceptional service. We appreciate your kind words!
5/5
GoogleBruno from the Kennington branch has helped me with my property search. He's been very responsive and really listened to what I said I was / wasn't looking for in a property. I wasn't able to find anything to buy with Acorn but that's more due to my limited budget and my requirements.
Thanks for sharing your experience, Ioana! We're thrilled to hear that Bruno provided attentive support during your property search. We understand that finding the right fit can be challenging, and we appreciate your feedback. If your circumstances change, we're here to help anytime!
1/5
GoogleStory time! We paid a reservation fee of £2,000 for a new build property at a really good price, a bit under the property price. After a few weeks, we had our buyer pull out but managed to find another buyer for our property within a week. Apparently, this was not what the developer had wanted and the estate agent sneakily relisted our property again. This company is full of lies and deception. Please save yourself from it! Finding someone in a week was apparently not enough and we were too slow. Turns out.. Another buyer managed to get the property that we wanted at a higher price - £25k more and we only found out after a week of no replies from this estate agency - we were not quick enough apparently. They offered us another property which was not what we wanted. Bearing in mind, we had reserved this property!!! We decided to fight for our reservation fee back as at no point in time did we ever pull out or wanted to back out. We emailed Acorn and they said they would ask the developer for us. A week of emailing from our solicitor to the developer, it turns out the developer never had our £2k deposit and it was in fact always with the estate agent. GET THIS! Acorn was in fact CC’ed in all those emails. Silence from Acorn but they guiltily gave back our reservation fee back. How embarrassing! There were so many red flags, and we literally went through so much to try and exchange. We kept them in the loop but they were very slow in their replies and it seemed like they were sabotaging us. They wanted a fatter share of the sale! They kept on lying to us and the dates that they gave were all untruthful, they kept stating that we were too slow and that the house was already done but this was a lie. We visited the development many times to see and it did not add up. I hope no one ever goes through the experience I went through! AVOID!!! P.s we’ve driven past the development and in hindsight we are so glad that we did not buy the house. The developer messed up on many things.
Hi Michelle, we’re sorry to hear about your experience but having checked our records I am unable to find you on our system as an applicant or buyer. Due to the serious allegations you have made, we would like the opportunity to investigate. Could you please email customerservices@acorngroup.co.uk with the full details. Thank you.
5/5
GoogleWould not be in my new hoke without these guys!! We had a fair few blips but I think any issues with what information was being shared rather than the Acorn team themselves.. they helped hurry things up when there seemed like no good reason for delays and were so friendly, flexible and helpful regards viewings and with contractors doing quotes etc..added bonus that our property was so close to the office.. festina and Taylor- thank you! I know my girl would definitely rate you Festina too as she felt comfortable enough that she would have done the 'measuring' visit on her own with you.. thank you sooo very much! As an aside, the linked survey people were great but I'd not use the associated legal people ever again for anything..expensive and not particularly helpful; I think even they were surprised it was taking so long Would happily recommend Festina and team to anyone and would use again if needed (tho after this last nightmare I hope never to do it again!! Nice place to be forever tho 😁)
Esther, we’re thrilled to hear about your positive experience! Your kind words about Festina and the team mean a lot to us. We appreciate your understanding during the process and are glad you’re settled into your new home. Thank you for the recommendation! Enjoy your new space!
5/5
GoogleI had a very good experience with the Acorn Grove Park team. They were courteous and provided information timely as required. The whole process was impressive, beginning with Megan who was excellent and professional, Jade and every team member until the move in date. I will gladly recommend Acorn time and again to people.
Thanks for your fantastic feedback, Oludayo! We're thrilled to hear about your positive experience with our team. Megan, Jade, and the entire crew work hard to ensure a smooth process, and it's wonderful to know their efforts were appreciated. Your recommendation means a lot to us!
5/5
GoogleWe have had the best experience with Acorn Grove Park Estate Agents when finding our rental property and Megan our agent was particularly amazing. She was so helpful, communicative and professional, making the whole process seamless and stress free. Highly recommended - thank you!
Alice, thank you for taking the time to share your positive experience with Acorn Grove Park Estate Agents and specifically Megan. We are thrilled to hear that she provided you with exceptional service during your rental property search. We appreciate your recommendation and look forward to assisting you in the future.
5/5
GoogleSimply the best ! I've worked with Acorn Estate Agency for over 17 years and they never failed to deliver. Good tenants , always compliant and good value for money. Megan, at the Grove Park office is very proactive and had my property let in one week. They never disappoint the landlord or tenant.
5/5
GoogleGrove Park branch of Acorn were brilliant , informing me of progress at least once a week and gave advise where required
Hi Bob, we're thrilled to hear about your positive experience at our Grove Park branch of Acorn! Keeping you informed and providing helpful advice are top priorities for us. Thank you for taking the time to share your feedback and for choosing us for your needs.
5/5
GoogleAs the buyer of a property, Festina kept in updated throughout the process. Offices were always very helpful. Would recommend 👍 …
Hi Chloe, thank you for recommending us! We're thrilled to hear that Festina provided you with great service and that our offices were helpful. If you ever need any assistance in the future, feel free to reach out. We appreciate your feedback and support!
5/5
GoogleExcellent service from Taylor and the team in the sale of my home - they were very communicative and guided me throughout the whole process and were always on hand for any questions I had. The team were fantastic and would highly recommend, thanks so much everyone!
Thank you for your kind words, Ephraim! We are thrilled to hear that you had an excellent experience with Taylor and our team. Providing top-notch service and guidance throughout the process is our priority. We appreciate your recommendation.
5/5
GoogleGrace Dowden took care of the letting of our property. Took us through the market, expectations on rent, prospective tenant processing and options for management. All really clear and professional.
Andrew, thank you so much for sharing your positive experience with Grace Dowden. We're thrilled to hear that she provided clear and professional guidance throughout the process of letting your property. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you again!
5/5
GoogleJust completed on my property through Acorn. A big thank you to Festina for being professional, patient and accomodating throughout and keeping me updated on each step and especially for going out of her way to get documents from third parties to make sure the transaction was not hindered.
Jamil, thank you for sharing your positive experience with Festina at Acorn. We're thrilled to hear she provided you with professional and accommodating service. It's wonderful to know she went above and beyond to ensure a smooth transaction for you. We appreciate your feedback!
1/5
GoogleThey rush people into signing deal offers then use rent profile to bully people into breaking off deals and then refuse to return the holding deposit. For a deeper understanding check out the review i left on rent profile. I have reciepts for everything for feel free to ask for the proof. Check out this review of RentProfile on Google Maps https://goo.gl/maps/Xmt98FozS9MAb7oUA
Hi Warren, we're sorry and surprised to hear about your experience. We take feedback seriously and did discuss with the branch. When you agreed to rent the property your were provided with clear terms and conditions which you signed. Due to unfortunate circumstances, you withdrew from the tenancy and in these cases I am afraid the holding deposit is not returned. https://england.shelter.org.uk/housing_advice/tenancy_deposits/holding_deposits/holding_deposit_not_returned.
1/5
GoogleWASTE OF TIME! Me and my partner took the day off spent 40£, travelled for 2 hours to view this apartment . We called ahead to confirm , our agent was unavailable, they said they would send someone else but no one turned up and when we called , they informed that viewing was only for 15 mins and your time is unfortunately over. Utter rubbish, truly unprofessional, don't care about anyone else's time. What kind of agency is that? Straight up lying to our faces. We are glad we understood their reality very soon.
Hi Prasun, we are genuinely really sorry for what happened, but Saturdays are always very busy days for us. We did not receive a call from you to advise us you were running late but we did call you when you were not at the property at the appointed time. Having spoken to the office you did not answer your phone initially and only called back when our negotiator had left for another appointment. Again sorry for the inconvenience. Acorn Customer Services
1/5
GoogleVERY UNPROFESSIONAL PEOPLE! Hi all, if you are interested in buying a house, please don't waste your precious time with these people. They are very unprofessional. They would give you a date and time, will not confirm it over the email or call. You would end up calling them and then the person who was your agent would not be available. They will say they would send someone , but they will not. And then tell you your viewing time was 15 mins ago. Unfortunately no one is available. We took the day off from our work. Spend 40 pounds to travel , they have absolutely no regards. Probably all the reviews are bought. I am glad i understood their reality beforehand.
Hi Prasun, we are genuinely really sorry for what happened, but Saturdays are always very busy days for us. We did not receive a call from you to advise us you were running late but we did call you when you were not at the property at the appointed time. Having spoken to the office you did not answer your phone initially and only called back when our negotiator had left for another appointment. Again sorry for the inconvenience. Acorn Customer Services
5/5
GoogleExcellent experience selling my house in SE9 via Acorn Grove Park - almost 40 viewings across one weekend and an over asking price offer recieved.
Hi T, thank you so much for sharing your positive experience with us! We are thrilled to hear that you had a successful house sale through Acorn Grove Park. It's great to know that you received multiple viewings and an offer above asking price. We appreciate your feedback!
5/5
GoogleAs always a really stress free experience selling with the Acorn Group. Taylor was great and when things got a little bumpy, jumped in and got it sorted. Festina was an absolute star. So easy to talk to, nothing was ever too much trouble and always got straight back to me. Thank you
Stacey, we're thrilled to hear about your positive experience with Festina at the Acorn Group! We're glad we could make the selling process stress-free for you. Our team is always here to help, so don't hesitate to reach out if you need anything in the future. Thank you for your kind words!
5/5
GoogleBoth Taylor and Festina have been superb when dealing with for selling my house in Grove Park. Taylor managed to secure me an offer at asking price within 48 hours of it going on the market (he also had 7 more viewing lined up for the following day too) . Both have offered continuous clear communication ever step of the way. I would absolute recommend Taylor & Festina at Acorn if you're thinking of selling your house in this area. 10 out of 10, thank you
Rebecca, thank you for sharing your positive experience with Taylor and Festina at Acorn. We're thrilled to hear that they provided exceptional service and helped you secure an offer at asking price so quickly. Clear communication is key, and we're glad they delivered. We appreciate your recommendation!
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The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
