★★★★★ 5/5
GoogleAcorn Catford and head office were superb. I was the buyer so not actually paying client but they went above and beyond.
Dammy and Jake in branch were responsive and helpful with viewings and access throughout and they even supported the vendor with paperwork being sent to solicitors. This won’t be part of their normal service but had they not done this the sale would have definitely fallen through.
Same goes for Ellie in head office who was diligent and persistent at progressing the sale. She was fantastic and if it wasn’t for her calling solicitors and vendor to coordinate things then again it would have fallen through.
The whole team was very impressive and I would recommend or use them myself in future.
Tom · 13 October 2025 · Acorn London (128 Rushey Green)
Agent replied · 16 April 2026
Dear Tom, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleThis was one of the most frustrating and disappointing experiences I’ve had as a buyer. Acorn accepted my offer on a property, told me to move quickly, and I did, spending over £680 on ID checks and a professional survey they recommended. I was messaged daily, reassured that everything was progressing, and told the memorandum of sale was imminent.
Then suddenly, I was informed the property was being given to another buyer, with no warning, no transparency, and no real explanation. After increasing my offer in good faith, I was still dropped. It felt like I was strung along while they entertained better offers behind the scenes.
I know gazumping is legal, but the way this was handled dragged on for too long. I lost time, money, and trust. This is the second time I've experienced a fall-through purchase. I'm tired.
Dammy had no problem messaging me daily in the days after my offer was accepted. It's been over a month, and they haven't yet dealt with formal complaint, despite saying "Please do not hesitate to contact me if I can be of any further assistance to you." It's all just words, no actions.
Wing · 13 October 2025 · Acorn London (128 Rushey Green)
Agent replied · 16 April 2026
Dear Wing Kei Hoang,
We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion.
If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you.
Best regards,
Customer Care Team
★★★★★ 5/5
GoogleReally good experience here. Had the pleasure of being guided in our flat search by the excellent Banji Akinkunle.
Henry · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleCarly was super helpful and swift in her delivery!
Sam · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleI've had the pleasure of working with James Keen and Liam Horton at Acorn Estate Agents in Dulwich for the past four years across both sales and lettings. They have consistently provided a high level of service. They are professional, reliable, and easy to deal with. Communication has been clear and prompt throughout, and their advice has been honest and helpful at every stage. It's been great to have a team I can trust and who genuinely cares about getting things right. I wouldn't hesitate to recommend them.
Robyn · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleThank you very much for Carly's help. She is very professional and friendly, and we finally bought a great house that suited us. Once again, thank you to Carly
Ting · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleFantastic experience with Acorn Dulwich. Personal thank you to Carly & Sale Progressor Brandon who did a great job of making sure we completed before our deadline.
Hannah · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleGreat service all round …
Couldn’t recommend them enough.
Michelle · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleDealt directly with James of Acorn Estate Agents and cannot recommend him highly enough. I found him to be very approachable, professional and helpful.
A very happy customer who has already recommended his services to friends and family.
Henry · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleHad an amazing experience with Rowan, could not recommend Acorn enough.
Mia · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleJames was awesome to deal with - really helpful, couldn't do enough for me. Always returned my calls and dealt with questions professionally and courteously. Would not hesitate to recommend him to my friends and family.
Luke · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleI have worked with Liam and his team over the last few years and I couldn't be happier with the service. Would highly recommened!
Jack · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
Googleit was a real great pleasure working with Banji Akinkunle he’s got great communication skills and was very able to help me understand due process.
TimTalks · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleI had the pleasure of working with Banji Akinkunle at Acorn during my recent property search, he was so helpful, and so easy to talk to. He would constantly go above and beyond to ensure I was comfortable and reassured the whole time. Highly recommend Banji for anyone looking to rent in the area!
Daniel · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleDealt with James a few times over the years. Always been professional and courteous with me and dealt with any issues well.
Simon · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleVisited the branch last weekend and the staff were very welcoming and friendly. Strongly recommend if you are looking to buy or sell your property
Ella · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleVery efficient and friendly service. Highly recommended!
Alan · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleI recently rented a property presented to myself by Banji Akinkunle, my experience with him was nothing but professional, smooth and enjoyable. He was a pleasure to work with and attended to all my needs, and was able to find me a property that suited exactly what I was looking for.
I really recommend working with him if you’re considering renting a property in the Dulwich area as Banji is great to work with and made the experience as easy and hassle free as possible.
Sarina · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleReally great and friendly staff- especially Banji!
Oscar · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleFriendly and knowledgeable. Couldn’t ask for a better service!
Sam · 13 October 2025 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleThe acorn team were excellent. Brandon Williams was our case manager, cannot express enough how much we appreciate his efforts contacting up and down the chain throughout a very bumpy move process! He always made time to catch us up, wouldn’t let things go until he had the full picture. 10/10 and don’t think it would have all come off without his efforts!
Colin · 13 October 2025 · Acorn London (98 Lordship Lane)
Agent replied · 13 October 2026
Dear Colin Hardaker
We greatly appreciate your 5-star review and the time you took to share your experience with Brandon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBanji from Acorn Estate was incredibly helpful and responsive throughout the entire letting process. He kept me updated at every stage and was always available to answer questions. I had great experience with the agency thanks to him!
Berta · 13 October 2025 · Acorn London (98 Lordship Lane)
Agent replied · 13 October 2026
Dear Berta Zub
We greatly appreciate your 5-star review and the time you took to share your experience with Banji. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleCarly was very helpful. She showed me several properties and was endlessly patient. Sadly I didn’t put in an offer in this area. Thank you Carly.
Margie · 13 October 2025 · Acorn London (98 Lordship Lane)
Agent replied · 13 October 2026
Dear Margie Nelthorpe,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleWe are now using James and all the team to sell ne of our properties and the service, excellent communication and regular feedback has been excellent, it’s so nice to work with such a well run office. Well done James.
Steve · 13 October 2025 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Thank you Steve for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Dulwich and Property Management teams. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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