Trusted Agent profile

Acorn estate agents in Bexleyheath, London, Dartford and 1 more

4.5

★★★★★ Excellent

3,841 reviews across 15 offices and 3 platforms

Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,841 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.8 / 5

3,146

Reviews on Google

All 15 offices

Yell logo

1.9 / 5

19

Reviews on Yell

All 15 offices

Trustpilot logo

676

Reviews on Trustpilot

All 15 offices

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Our offices

Acorn's 15 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Acorn office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Rating only, no written review.

Thomas · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thanks for the 5*s

5/5

Google

Great service

Benjamin · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We were very pleased with the level of communication and professionalism of this branch. We would definitely recommend them!

Claude · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thank you Claude for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Acorn were a pleasure to deal with from start to finish, making a stressful time so much easier for us.

Tom · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Alex Sealey thank you for your dedication and support throughout my house search. Your integrity and efficiency is remarkable and I really wanted to celebrate you!

Francesca · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Alex. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I found Alex and Jade both extremely polite and very knowledgeable when they showed me around various properties, answering all my many questions. They were both a great help to me. Thank you.

Sharon · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Alex and Jade. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Would certainly recommend Acorn Brockley as Estate Agents, especially Jade who is helping me with the purchase of a flat. Rapid responses, super helpful and accommodating, overall very good experience.

Heather · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Jade Clements did a brilliant job of pushing through both our sale and purchase. She went above and beyond and we are very grateful to her for her energy and tenacity.

Tom · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thank you Tom for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Thank you Jade and team for your brilliant, tireless and personal service which resulted in the sale of our house in Brockley. Without hesitation we would recommend Acorn and especially Jade as the number one estate agent in Brockley

R · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thank you Mr Hartman for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Jade met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Laura Brooke was absolutely amazing helping us with our rental search! She kept us updated on all potential properties coming to the market, was a pleasure to liaise with and would highly recommend! She’s a real asset to the team-thanks Laura!

Gigi · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thank you Georgina for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Laura. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

As first time buyers, they got involved when any issues arose and were happy to manage communications between us and the sellers with no fuss, which was appreciated. They were knowledgeable of the area and provided honest feedback and opinions on the property.

Ben · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Google

Overcharged fees at end of tenancy, poor property management, the only time they make themselves available is when they ask for money. My neighbors were as much as upset as me from the lack of interest of keeping the building in good shape. Scam ran from con-artists and I wouldn't be surprised if they bought fake reviews here to pump up their rating. Never had such bad experience with other agencies. Avoid.

Luigi · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Dear Luigi, firstly, I am not aware that you dealt with our Brockley office, which is where you have left this review, Secondly I can assure you that none of our reviews are fake and would ask you to remove that accusation before we decide to take the matter further. I have investigated your issues and there was no overcharge as agreed by the independent adjudication service TDS. This was an apportioned rent amount that was overdue and taken from your deposit. We are aware that your development has some structural issues and have worked hard with building owners to resolve these. We regularly communicate with all residents but of course apologise if you feel that the level of communication was not sufficient. If you would like to discuss this further, please email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We would like to add our support in favour of Acorn Brockley. The team is dedicated and knowledgeable. All contact I had with them during the process of our sale (they represented our buyer) was satisfying and enjoyable - polite, responsive, patient, accommodating and friendly! I would highly recommend them.

Joanna · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thank you Joanna for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Acorn were very friendly and professional during the whole purchase. Communication was very good and we never had to wait more than a couple of hours for responses to our questions. We would definitely recommend using them for your sale or purchase.

Stephanne · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thank you Stephanne for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Jade Clements acted for the vendor of a house I bought. I was selling a flat and Jade did a HUGE amount if work to ensure both transactions completed. I genuinely think that without her they wouldn't have happened! She dealt with three clients and four solicitors, even though she was only acting for one. It was a rare example of a) client service which went way above expectations, and b) an estate agent who was a delight to work with. Thank you so much Jade!

Clare · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thank you Clare for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Jade exceeded your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Great team in place. Alex was extremely helpful throughout the process ensuring we are moving forward and any potential blockers are resolved in timely fashion. Really happy with Brockley Acorn team ability to manage complex issues, stressful situations and keep high level of customer service and upbeat attitude. I would highly recommend their services.

Joanna · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thank you Joanna for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I cannot recommend these guys enough! We thought about using online estate agents because they were so much cheaper but we absolutely made the right choice in going with these guys for the sale of our flat. From start to finish they were brilliant in keeping us informed and updated, and after we had an offer Jade ensured that the sale went through smoothly, communicating with us every step of the way. She even went over and above and helped keep things moving with the rest of the chain when our purchase was stalling (because of our purchase being done through a cheap online 'agent' who did nothing to keep things moving). We couldn't have done it without her and are so grateful to her for her time and energy in getting us moved! She, and the rest of the team, were a pleasure to deal with throughout and earned every penny of their commission. Thanks to you all.

Louisa · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thank you Louisa for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jade and her colleagues. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I initially saw the property that I am currently renting advertised online and called Acorn Brockley who immediately arranged a viewing of the flat at my convenience. I was met there by Luke O'Brien who was absolutely amazing and very professional. He handled all our queries efficiently and arranged for a holding deposit to be put down on the same day despite it being a Saturday. We shortly moved into the property and any requests we have had ever since were handled promptly. We are really pleased to be renting with Acorn Brockely and very happy with the customer service Luke has provided us from the moment we met. Many thanks, Scarlett

Scarlett · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thank you Scarlett for leaving us a 5* review. We are really happy that you were pleased with the service you received from Luke. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Having interviewed several local estate agents over the sale of our house we chose Acorn for their positive and proactive approach. They did not disappoint. Taylor and Jade were always friendly and helpful, keeping us informed, reacting swiftly to queries and encouraging progress when the other agents and solicitors seemed to be stalling. We were more than satisfied with the service we received and would highly recommend them.

Gordon · 16 June 2020 · Acorn London (409 Brockley Road)

Agent replied · 15 June 2024

Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Taylor and his team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

It was great working with Jade for my move to South London.

Britt · 15 June 2020 · Acorn London (98 Lordship Lane)

Agent replied · 14 June 2024

Thank you Brittney for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Jade met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

A very good service form their employee Jade. The service was fast a prompt and they were always on hand to help. Stress free!!!!!!

Wayne · 15 June 2020 · Acorn London (98 Lordship Lane)

Agent replied · 14 June 2024

Thank you Wayne for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

4/5

Google

Great service from the Letting Management team, in particular Blake, who has helped me with all my queries/issues.

Lauren · 15 June 2020 · Acorn London (98 Lordship Lane)

Agent replied · 14 June 2024

Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Blake but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Very good service from Jade who was very polite and waited for me at the property even though I was a bit late to arrive. Smooth transition into the tenancy

Stefan · 15 June 2020 · Acorn London (98 Lordship Lane)

Agent replied · 14 June 2024

Thank you Stefan for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Jade met with your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Working with Jade at Acorn on Lordship Lane was a pleasure. She helped me find the perfect home for me and my dogs and made the process seamless and efficient.

Jenn · 15 June 2020 · Acorn London (98 Lordship Lane)

Agent replied · 14 June 2024

Thank you Jenn for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jade and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

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Questions about Acorn

Which Acorn office has the most reviews?

Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.

Where are the Acorn offices?

The 15 Acorn offices, by town:

Has Acorn won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

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