Trusted Agent profile
★★★★★
3,849 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Showing 3,131 reviews on Google only. Show every review
3/5
GoogleLouis was great to deal with, very personable and seemed to really care. However, some other members of the team were bullyish. Deal with Louis if you can.
Thanks Natalie for your comments. If you are able to, I would be interested to hear some more of your experiences if you are able to email me in confidence at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager If you are I would love to hear from you
5/5
GoogleIt was my pleasure to have been able to rent a property with Dammy Ajanaku. The whole process from arranging viewings for suitable properties within our budget and fitting our timeframe .Great communication and super customer service. Very friendly and professional.I would highly recommend them. Thanks a lot Dammy Ajanaku and thanks as well to Connor Norris,as well for his efficiency and professionalism!!!!
5/5
GoogleI found the agent I was dealing with (Dammy Ajanaku) extremely efficient and methodical in trying to find me a flat which met my requirement. Dammy made diligent notes regarding my specific needs in a one bed flat as well as my budgetary limitations. I found Dammy to be a highly attentive agent, He returned all my phone calls and emails I never felt neglected or unimportant. He is also highly personable with an engaging personality. I am pleased to recommend Dammy to anyone looking to rent a property. if I ever need to move again he will be my first choice.
5/5
GoogleI recently purchased a property through Acorn Forest Hill Estate Agents. Louis was my agent and he was fantastic! Always available on the phone and couldn't of been more helpful in getting the property purchased and helping my solicitor with the exchange.
5/5
GoogleThe team at Acorn Forest Hill are exceptional, helping with a sale and purchase. They helped me through every step of the process - and quickly found a new buyer when the original one dropped out. Couldn't recommend Louis and the team more highly. Thanks again!
5/5
GoogleMy wife and I have been potential buyers for almost 2 years now… Not originally from London, we’ve had to canvas many of its boroughs in order to get a sense of place and home for our growing family. The learning curve has been steep and along the way agents have come and gone, without much of an impression. Last week Danny Grey showed us, what we can finally say -could be our new family home. It’s was very clear at the viewing and from discussions with Danny now that his knowledge and expertise will benefit both seller and buyer. We are very impressed by the service he is able to provide us as a buyer [in a sellers’ market] and we wouldn’t hesitate to put his name forward for recommendations.
5/5
GoogleWe chose Acorn Forest Hill as we were impressed by Danny's knowledge of the area and passion for his line of work. We thought the estimation of house value met with our own and I believe that Danny and the rest of the team worked hard to realise a sale on our behalf. During the selling process we were kept informed and updated and even on the day of the move, Danny was able and keen to help us when we were delayed (re-Tarmacing our road on move day). I would highly recommend them.
5/5
GoogleI recommend Acorn Forest Hill. It was a smooth process with our sale and we were kept updated throughout. They have friendly staff. I mainly dealt with Danny and Louis but when I rang in and they were unavailable, the others answered the phone promptly and were helpful. Danny was our first contact at the company and impressed us with his market knowledge and he has not disappointed with the quick sale of our property.
4/5
GoogleHelpful & Friendly. Thanks for helping us out.
5/5
GoogleVery good and quick service. The letting agent was very helpful. Pleased with the overall experience.
4/5
GoogleWe’re very pleased with our experience with Acorn Catford so far - Shamia Oakley-Rowe was really friendly and proactive, helping us find just what we were looking for. Thanks!
5/5
GoogleExcellent service I recommend Acorn Catford. I rent from Acorn Catford, the staff are very professionals, specially Christoper, We agreed everything before to pay anything. It isn't a problem if They have the office in other area, i didn't need to go there , they send me to office close to my house to check everything and sign some document. Thanks
5/5
GoogleFranco provided excellent service from the beginning to end of the process. He is professional, proactive and always contactable. He helped us with the negotiation process and was also so critical when it came to exchange and helping to co-ordinate solicitors. Would highly recommend!
5/5
GoogleWe purchased a house through the Catford branch very recently with Franco (Arikson) and he has been so helpful, always responsive and on the case! It has been a very difficult and very long chain through no fault of Acorn's. It would have been extremely painful had Franco not been so helpful, honest and proactive in making sure all the different people were on the same page. Thanks Franco!!!
5/5
GoogleI bought a house that was on the market with Acorn. The agent, Richard, went above and beyond to help with any issues that arose and did a brilliant job of keeping the purchase on track. Great service, communication and extremely friendly - it’s been a pleasure.
5/5
GoogleI had an excellent experience with this branch. Our estate agent, Arikson Franco, showed us round the property initially and was there for support and advice throughout the whole process (which, through no fault of his own, took longer than expected). He stayed patient and was always on hand to answer any queries or chase things for us when needed. Would highly recommend this estate agents to anyone, and if you can get Franco to sort you out - I would!
5/5
GoogleWe Had our 2 bed Flat listed originally in April after meeting with Richard. His knowledge of the area seemed second to none paired alongside his enthusiasm and realistic achievable pricings are what made us decide to use acorn. We had 3 viewings even before the house was listed on their website and even had a full value offer! Unfortunately, the buyers pulled out unexpectedly, and with no real reason given! As you can imagine, this was extremely stressful, but Richard came round (at extremely short notice) to get the pictures done. This actually did is a favour because the garden was in full bloom by this point (every cloud and all that)! We had 3 more viewing within 48 hours of the flat being back on the market and received an offer after a second viewing. I am happy to say that we have completed, and to be completely honest the only stess of any part was caused by something that no-one could have prevented. I know that I have already mentioned Richard in this review, but every member of this branch is a credit to their industry. Paige, Franko, Richard were all excellent when we needed them, but I have to personally credit Luke (who was my main agent). Every point of every detail was relayed to me promptly, and would often phone if I hadn't responded to an email. I could not have been happier with the service that I received, and I would recommend them to anyone in a heartbeat. Thank you. Gary Ross.
4/5
GoogleI sold my property through Acorn. In the main I dealt with Franco Arikson who was professional, easily contactable and efficient. Occasionally when Franco was away I dealt with other staff members who were not quite as efficient but this was not a huge problem. Franco dealt well with difficult buyers and we felt he was always upfront with us.
5/5
GoogleI dealt with Arikson Franco for the purchase of my property. He was very professional, committed and reliable. He is a great professional who has shown an outstanding sense of service (always available by phone and email, ensures that the process moves forward, kept us informed when needed etc.). I will definitely consider him if I sell in the future.
5/5
GoogleI received a fantastic and very professional service from Acorn's Catford office, in particular, Lettings Negotiator Shamia Oakley-Rowe. He helped secure my new flat swiftly, while tactfully navigating all hurdles. His patience and kind, helpful nature has been greatly appreciated throughout a tricky situation. You won't find a more supportive estate agent. I would highly recommend them.
5/5
GoogleI have been selling my house for a year it's been a long road but finally with the help of Arikson Franco we have got it sold. He has been very helpful and always got back to me with any questions I've had. At the last hurdle the buyers solicitors were dragging their feet and Franco chased them every day til the contracts were exchanged so I would definitely recommend them. Many thanks to Franco and the team. (Mel)
5/5
GoogleWhat an experience! I approached Acorns with a property to sell. And I must say, their service was absolutely fantastic. They got me two very good offers within a couple of weeks. And they worked really hard to push the sale through quickly. I don’t normally write reviews, but the service I received was so good that I am writing this review as a way of saying thank you, particularly to Franco and Richard.
5/5
GoogleGreat service and experience from start to finish with Richard, Luke and the whole team at Acorn Catford, and a special shout out to Arikson Franco who was fantastic throughout the whole conveyancing process. Thanks Franco! I also chose Acorn at Catford as I remember them from when I was buying in the area - they were the agents that stood out in terms of local knowledge and straight talk. Like many vendors these days, I looked into the option of online estate agents but think it's a false economy compared with good high street agents like this Acorn branch - also when you factor in the number of viewings and interest they generate. Thanks again guys.
5/5
GoogleWe were first time buyers new to the Catford area and had a great experience with Acorn - especially Arikson Franco. He was professional and friendly throughout, and especially honest during the viewing process which was appreciated. He went above and beyond to liaise with solicitors and push things along, especially when we were nearing the end of our rental contract and needed a quick exchange. Highly recommend.
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The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
