Trusted Agent profile
★★★★★
3,849 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Showing 3,131 reviews on Google only. Show every review
5/5
GoogleExcellent service from start to finish. Would highly recommend! Friendly, professional and thorough team.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleVery impressed by Jack Rampling. The sale was quick and smooth. Thanks Jack and all the best!
1/5
GoogleI felt completely cheated. Josh was very uncommunicative. I made an offer and I only found out that it was rejected by looking in Rightmove. It said Sold STC. When I contacted Josh he said that the offer was rejected and an email should have been sent. As a woman I felt bullied. Really bad communication and customer service.
Dear Ms Sanchez. I know that you have been in discussion with the Branch Manager on this but I am sorry that you feel cheated. Your offers were submitted to our vendor including your "final" offer, however these offers were not accepted by our vendor, who accepted a higher one. I am sorry that you did not receive an email notification of this before seeing the property listed on Rightmove as SSTC, however we did post confirmation letters that your offers had been rejected. If I can help further, please feel free to contact me. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
4/5
GoogleJosh was very helpful during the whole sale of my house, he helped keep me sane. He was always very professional & I would recommend Brendan & his team.
5/5
GoogleWe've been let down my previous agencies and individual agents before, who weren't great at communication. However, Adam and the rest of the team were very communicative and supported us throughout a stressful referencing process. Really appreciated it.
5/5
GoogleI would like to say how helpful jack has been through the whole process from start to finish. My property was sold within two weeks of being on the market and found jack always kept me informed of all information be it viewings or paperwork. Would highly recommend.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe sold our flat with the Sydenham branch of Acorn. From our initial conversations about the valuation through to completion, the team (including Abbie, Brendan, Zoe and Josh) were responsive, informative, helpful and friendly. Would absolutely recommend Acorn to prospective buyers and sellers in SE London.
3/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery Efficient, good service
5/5
GoogleThank you for a great service
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleNathalie was very efficient,reliable and friendly.Thanks alot for making it so easy for us.we really appreciate it.
5/5
GoogleSpencer was very helpful from getting an offer to completion. Always a positive attitude and acting fast. Thank you for your hard work!
5/5
GoogleThis office in Grove Park and all the staff in it are spot on, I had many concerns when I went in but hay I didn’t have to worry Nathaniell Ward who I dealt with was straight forward honest and true to his word found me tenants straight away, They certainly don’t mess about here what a great bunch, Thanks for making things easy,
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Nathaniell and the team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
GoogleThe acorn Grove park Estate Agent made our moving home so easy,simple & straightforward.I will also like to make mention of Nathaniel who helped immensely.
5/5
GoogleOliver has been amazing to work with and really helpful throughout the whole process! Would definitely recommend. Georgie & Rupert
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Oliver. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
GoogleI have had a great experience with the sales team at Acorn, Oliver was a massive help through a process that I would otherwise have found daunting.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Oliver and the Grove Park team. I would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAcorn let my property in no time at all Nathaniell provided us with excellent customer service in a friendly efficient manner. I would definitely use them again
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Nathaniell and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI recently bought a house with Acorn, which is super efficient! The service is great with quick responses to questions even during weekends. I would highly recommend Acorn for property purchases.
5/5
GoogleSpencer and the team did everything in their power to secure the flat I had chosen. With their support, communication and determination to secure the sale I now am about to move into a beautiful flat I hope to call home for a long time to come.
5/5
GoogleMy Lettings negotiator Nathanial Ward is highly skilled and a professional, I explained to him what I wanted in a property to rent and he got me the keys to my dream house, it wasn’t easy there was a lot of barriers but he always reassured me calmly and the rest is history. Many thanks Nathaniel 👏🏿👏🏿👏🏿 …
5/5
GoogleNathaniell who helped us get our dream flat was very accommodating made the whole move and contacting of landlord and the paperwork very smooth. The ease of it all was a blessing. We really appreciate Nathaniell and the whole team keep up the good work.
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you receivedfrom Nathaniel and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
