Trusted Agent profile
★★★★★
3,849 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Showing 3,131 reviews on Google only. Show every review
5/5
GoogleSuper efficient and helpful service from Kat, Paddy and the team at Acorn. They were always on hand to help throughout the entire buying process and were a jy to work with!
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Dulwich team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleDealt mostly with Kat, but also with Martin. Found them both to be very easy to deal with. Kat met us at the flat a few times, was very accomodating and helpful and not at all pushy like some of the other agents I met while searching. Both she and Martin were also easy to contact also.
5/5
GoogleHad a wonderful experience with Acorn particularly with the letting agent Blake who helped me, and my family find the perfect home two years ago and this year now that we are in search for a new home he has been very helpful and attentive to all our needs facilitating the process as much as possible for us. A very hard worker, easy to deal with, and very patient among foreign language speakers , I would very much recommend this agency and especially the letting agent Blake Kingston.
5/5
GoogleAcorn has been the most helpful agency so far, both Peckham branch and this one. I have been working with Blake here who has been really paying attention to our housing needs and viewing properties feels easy and pleasant. Recommended!
5/5
GoogleWas very pleased with the attention and support we received from Acorn at East Dulwich. Their valuation was fair and pretty accurate; there was no "over-selling" and our property was presented well; as completion day drew nearer, we had tremendous support from Kat - always responsive, returned phone calls, and helped us hold our nerve! Would recommend highly! BTW, this is our third sale with Acorn.
5/5
GoogleVery friendly
5/5
GoogleBrilliant service. Mantas went out of his way to make the process smooth. Would highly recommend.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Mantas. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
GoogleI tried to buy a property since March, I was ready to exchange in May. September now, still no exchange, poor communication. Bad Experience.
Dear "Simon M". I am sorry that you feel that there has been "..no communication, no explanation..". I am told that the branch have been in regular contact with your father on his instructions and that he was aware of the situation. I further believe that your solicitor had also been updated by the sellers solicitor as to their clients position, which unfortunately is complicated and completely out of our control. The sellers would have still been happy to sell to you when they had resolved their Corporate issues but I understand that you have found another property now. If you would like to discuss this further, please contact me at andrew.roberts@acorngroup.co.uk. Thanks - Andrew Roberts - Customer Relations Manager
5/5
GoogleRoss from Acorn worked tirelessly on the sale of my property, comunication was fantastic and he was a pleasure to work with. Highly recommended
5/5
GoogleFantastic service and help with my recent flat purchase. Particular thanks to Ross Reed & Jack Wilsher who have been friendly and supportive from start to finish, professionals throughout.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleRoss is the best estate agent ever, he was so helpful, responsive and nice to deal with. Couldn't have had a better experience (estate agent-wise) buying my first home!
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleThis was my first time using a London based estate agency and I think the process was very smooth and that was mostly down to Aicha. She answered every single one of our calls/queries and it was obvious she had our best interests always in mind and ensured we moved in by the date we needed to (which was the one we had requested initially). We were so grateful for all her help, thank you Aicha!
5/5
GoogleI would strongly recommend Acorn's services to everyone, during a very stressful process of purchasing our first house , Acorn were extremely helpful and went above and beyond to get us into our house before Christmas. Special thanks to Jack Wilshire.
5/5
GoogleI have been dealing with Acorn at Lewisham for many years now. The most friendly, happy, and go that extra mile staff I found there, the manager Tony always have a welcoming smile as you approach the office and so are his staff. I have recently been dealing with Aicha, Aicha is pleasant, courteous, very driven young lady. She deals with queries and comes back with feedback in target time, she goes that extra mile to answer a clients query. Aicha is an assett to Acorn and the Lewisham Branch with an Amazing manager Tony.
5/5
GoogleBeing new to the renting market, me and my partner were anxious and bewildered with all the information and processes. Luckily we had Aicha to help us along our way, and she really did offer us the most help and support I think possible. She paid attention to our needs and wants and went the extra mile to make us feel comfortable. Great Service.
5/5
GoogleRoss at Acorn sold my house very quickly and oversaw the whole process, keeping me informed and updated throughout which was very much appreciated. He is very knowledgable and professional and I wouldn't hesitate in recommending Acorn to my friends and associates.
5/5
GoogleFantastic help from Ross in selling my flat in Lewisham both during the marketing and also throughout the sales process. He kept me informed and was always available to speak to, he was on the ball and extremely helpful particularly in pushing the conveyancing process through to exchange, I have no hesitation to highly recommend Ross and the team at Lewisham.
5/5
GoogleHad a great experience with Acorn and with Beth specifically. My property purchase was particularly long and Acorn did a great job keeping me and all other parties involved informed and up to date regularly. You can tell Beth really cares about the clients and I have been very pleased with the service I received over a 6 month period everyone I dealt with at Acorn!
5/5
GoogleWe had a great experience with Acorn London Bridge Estate Agents. We dealt with Beth Roberts, she was very helpful, starting from making the offer, all the way up to completion. Our requirements were clearly understood, she knows the area very well. I have been given advice on mortgage (Alex) and conveyance too. Beth gave updates regularly and enabled us to have smooth transaction. All the staff are very helpful and friendly. Quick turn around to any questions. Highly recommend. Many thanks to Acorn London Bridge for securing my new home :)
4/5
GoogleHappy purchase, great service
1/5
GoogleUseless they just take your money on a yearly basis and do sweet F.A
Hi Richard..I am sorry to read your review and have done some investigating on our internal system. The only reference I can find to us dealing with a "Mr Haylett" was back in 2010. Our instructions from you were to find you a tenant for a year, for which you paid us a fee. We were instructed to do no more than that, so not sure I understand your comments. If I have missed something, perhaps you could drop me a line at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
4/5
GoogleHas been serving the public for a considerably long time and this is due to good sound advice and customer service.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGreat service, I highly recommend Acorn. Will be using you again for sure.
5/5
GoogleI highly recommend Acorn and especially Dammy Ajanaku! Great job!
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dammy. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
