Trusted Agent profile
★★★★★
3,849 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Showing 3,131 reviews on Google only. Show every review
5/5
GoogleMy husband and I had a great experience with Suzzannah and the team at Acorn on renting our first flat in London! The process was very smooth and Acorn made sure we were in regular contact while the details were sorted. Everyone was professional, but also personable.
5/5
GoogleExcellent service. Our estate agent (Olly) really went above and beyond to make the purchase process as smooth as possible even though we didn't have most straightforward case!
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Oliver and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGreat! Top level service. Very attentive and incredibly responsive whenever there was a problem or a question! I would strongly recommend them
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe were in NZ and felt safe our sale was in good hands. Acorn did a great job.
4/5
GoogleA big thanks to Brandon Hayes for being professional, friendly, patient, and diplomatic in handling the sale of my property. Along with Zoe and Chezney. Would definitely recommend.
5/5
GoogleI am really impressed by the patience and commitment shown by the forest hill branch team. Since this deal started early this year I was out of the country and the team has being in communication throughout the process and has being a great great help and a remarkable professionalism shown. I thank you all guys. Keep it up guys. Kind regards Eric Kaitell.
5/5
GoogleWe worked with Dammy Ajanaku on the recent purchase of a property. Dammy has been excellent during the last few months. Really responsive to all our queries and questions and very efficient with regards to the whole purchasing process! It was great to receive a very professional service and Dammy has been extremely warm and fun to work with!
4/5
GoogleChezney the assistant manager handled my purchase. He was helpful, transparent and communicative throughout a tricky few months (due to the seller's situation). Thankfully all completed and fine in the end.
5/5
GoogleI have had an extremely positive experience with Acorn estate agents. Brendan Kennedy was always kind, helpful and easy to contact. He personally made the stressful experience of selling a property more bearable and I cannot thank him enough.
5/5
GoogleExellent service ,a special Thank you to Max who was an absolute legend!!! Lyes & Meriem.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleMost impressive. Very friendly, helpful and efficient service, and always supportive
4/5
GoogleOverall experience is very good, agent kept me informed at all times.
5/5
GoogleStaff were extremely helpful and friendly and felt like they wanted to help us.were extremely professional and would recommend using this branch 👍 …
5/5
GoogleUsed them recently as we wanted to move and find a suitable place. Shamia was very helpful and gave us all the relevant information needed when asked.
5/5
GoogleWell as a first time tenant, I was exceptionally pleased with the service I received since day 1 all thanks to Shamia. Without this guy I wouldst have been able to make the move I needed too.
5/5
GoogleKadeem was very easy going, helpful, polite and efficient. He listened to the criteria on our search and kept in touch with suggestions. Very positive experience.
1/5
GoogleOne of the worst service I have faced. Cheated me at the last minute, had no time to find another flat . They made me homeless along with my pregnant wife. We gave all the documents they asked for. We even gave 2 guarantors but refused to give us flat as my wife was going on maternity. This is really inhuman. Their service is not even worth for 1 star.
Dear Robin. Ultimately we act as an agent for our landlords and in this case your application was rejected by the landlord. I have spoken to the Property Manager you spoke to and she expressed how sorry she was that this was the outcome and that it was very last minute, but sadly was out of our control. We arranged for the landlord to refund the money you had paid straight away and offered to find you an alternative property. I wont discuss the specifics as to why your application was rejected on this forum but I am happy to discuss with you in person. Please let me know if I can help further. Andrew Roberts - customer relations manager (Andrew.Roberts@acorngroup.co.uk)
5/5
GoogleShamia was very helpful, professional and courteous. He found us a tenant quickly and communicated with us throughout the process. Recommended.
5/5
GoogleWe turned to Acorn to sell after we had struggled with a different estate agent and Franco was awesome throughout the whole process. We really appreciated him moving things along and keeping us in the loop the whole time when there was the odd complication with the chain.
5/5
GoogleMax was amazing. He was really helpful. He went above and beyond to assist in viewings regardless of the time .Very determined to help us find a place to suit our needs. We will definitely be using your services again when we decide to move again. Thanks Max from Endley and Cassie Matthew . We are very happy with the service you gave us.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleDealing with the Acorn team during our house purchase has been an absolute pleasure, start to finish. Richard especially has gone above and beyond the call of duty, with late night and early morning responses. Nothing has ever been too much. Would thoroughly recommend!
5/5
GoogleAcorn sold our flat within a week for a price we were very happy to accept. Both Arikson and Richard were great to work with, they listened to our needs and were always on hand when we needed them. Would definitely recommend them.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Richard and Arikson. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleFranco and Kadeem were very quick to reply to any correspondence i put their way. Once we found the home we wanted to buy Franco was extremely diligent answering all my calls and emails very quickly. We were always kept in the loop and Franco ensured that our sale (via another Agent) was always on course as well as the purchase at their end. Overall, it was a very pleasant experience. Communication in these situations are key and these guys deliver!
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Franco and Kadeem and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleExcellent service provided by the entire team on the sale of our property. Kadeem and Franco were professional and responsive at all times. Franco did a fantastic job of negotiating and helped to push the sale through despite a few tricky situations. He handled the difficulties of the sale calmly and appropriately, and kept us in the loop at all times. Would very much recommend Acorn.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Catford team and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
