★★★★★ 5/5
GoogleWe had a few local agents round before selling our place, and Steve gave a great impression of Acorn and what they offer. Once we'd found a buyer Leon was a great help in keeping us updated and really helped chase our solicitor when things just needed a final push over the line. Would definitely recommend!
Dan · 18 June 2020 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you Dan for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Steve and Leon. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHad a really successful experience: Davide was immediately helpful and easy-going, felt able to ask any questions and get very clear detail, he gave me all the info I needed to make a decision without any stress or pressure. Really glad I went for the tenancy, have been no problems at all, with the property or the paperwork - The team have been efficient and easy to contact from the start.
Ed · 18 June 2020 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Davide. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRating only, no written review.
Thomas · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thanks for the 5*s
★★★★★ 5/5
GoogleGreat service
Benjamin · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe were very pleased with the level of communication and professionalism of this branch. We would definitely recommend them!
Claude · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you Claude for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn were a pleasure to deal with from start to finish, making a stressful time so much easier for us.
Tom · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAlex Sealey thank you for your dedication and support throughout my house search. Your integrity and efficiency is remarkable and I really wanted to celebrate you!
Francesca · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Alex. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI found Alex and Jade both extremely polite and very knowledgeable when they showed me around various properties, answering all my many questions. They were both a great help to me. Thank you.
Sharon · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Alex and Jade. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWould certainly recommend Acorn Brockley as Estate Agents, especially Jade who is helping me with the purchase of a flat. Rapid responses, super helpful and accommodating, overall very good experience.
Heather · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJade Clements did a brilliant job of pushing through both our sale and purchase. She went above and beyond and we are very grateful to her for her energy and tenacity.
Tom · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you Tom for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThank you Jade and team for your brilliant, tireless and personal service which resulted in the sale of our house in Brockley. Without hesitation we would recommend Acorn and especially Jade as the number one estate agent in Brockley
R · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you Mr Hartman for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Jade met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleLaura Brooke was absolutely amazing helping us with our rental search! She kept us updated on all potential properties coming to the market, was a pleasure to liaise with and would highly recommend! She’s a real asset to the team-thanks Laura!
Gigi · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you Georgina for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Laura. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAs first time buyers, they got involved when any issues arose and were happy to manage communications between us and the sellers with no fuss, which was appreciated.
They were knowledgeable of the area and provided honest feedback and opinions on the property.
Ben · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleOvercharged fees at end of tenancy, poor property management, the only time they make themselves available is when they ask for money.
My neighbors were as much as upset as me from the lack of interest of keeping the building in good shape.
Scam ran from con-artists and I wouldn't be surprised if they bought fake reviews here to pump up their rating.
Never had such bad experience with other agencies. Avoid.
Luigi · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Dear Luigi, firstly, I am not aware that you dealt with our Brockley office, which is where you have left this review, Secondly I can assure you that none of our reviews are fake and would ask you to remove that accusation before we decide to take the matter further.
I have investigated your issues and there was no overcharge as agreed by the independent adjudication service TDS. This was an apportioned rent amount that was overdue and taken from your deposit.
We are aware that your development has some structural issues and have worked hard with building owners to resolve these. We regularly communicate with all residents but of course apologise if you feel that the level of communication was not sufficient.
If you would like to discuss this further, please email me at andrew.roberts@acorngroup.co.uk. Thanks.
Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe would like to add our support in favour of Acorn Brockley. The team is dedicated and knowledgeable. All contact I had with them during the process of our sale (they represented our buyer) was satisfying and enjoyable - polite, responsive, patient, accommodating and friendly! I would highly recommend them.
Joanna · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you Joanna for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn were very friendly and professional during the whole purchase. Communication was very good and we never had to wait more than a couple of hours for responses to our questions. We would definitely recommend using them for your sale or purchase.
Stephanne · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you Stephanne for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJade Clements acted for the vendor of a house I bought. I was selling a flat and Jade did a HUGE amount if work to ensure both transactions completed. I genuinely think that without her they wouldn't have happened! She dealt with three clients and four solicitors, even though she was only acting for one. It was a rare example of a) client service which went way above expectations, and b) an estate agent who was a delight to work with. Thank you so much Jade!
Clare · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you Clare for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Jade exceeded your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat team in place. Alex was extremely helpful throughout the process ensuring we are moving forward and any potential blockers are resolved in timely fashion. Really happy with Brockley Acorn team ability to manage complex issues, stressful situations and keep high level of customer service and upbeat attitude. I would highly recommend their services.
Joanna · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you Joanna for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI cannot recommend these guys enough! We thought about using online estate agents because they were so much cheaper but we absolutely made the right choice in going with these guys for the sale of our flat. From start to finish they were brilliant in keeping us informed and updated, and after we had an offer Jade ensured that the sale went through smoothly, communicating with us every step of the way. She even went over and above and helped keep things moving with the rest of the chain when our purchase was stalling (because of our purchase being done through a cheap online 'agent' who did nothing to keep things moving). We couldn't have done it without her and are so grateful to her for her time and energy in getting us moved! She, and the rest of the team, were a pleasure to deal with throughout and earned every penny of their commission. Thanks to you all.
Louisa · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you Louisa for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jade and her colleagues. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI initially saw the property that I am currently renting advertised online and called Acorn Brockley who immediately arranged a viewing of the flat at my convenience. I was met there by Luke O'Brien who was absolutely amazing and very professional. He handled all our queries efficiently and arranged for a holding deposit to be put down on the same day despite it being a Saturday. We shortly moved into the property and any requests we have had ever since were handled promptly. We are really pleased to be renting with Acorn Brockely and very happy with the customer service Luke has provided us from the moment we met. Many thanks, Scarlett
Scarlett · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you Scarlett for leaving us a 5* review. We are really happy that you were pleased with the service you received from Luke. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHaving interviewed several local estate agents over the sale of our house we chose Acorn for their positive and proactive approach. They did not disappoint. Taylor and Jade were always friendly and helpful, keeping us informed, reacting swiftly to queries and encouraging progress when the other agents and solicitors seemed to be stalling. We were more than satisfied with the service we received and would highly recommend them.
Gordon · 16 June 2020 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Taylor and his team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleIt was great working with Jade for my move to South London.
Britt · 15 June 2020 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Thank you Brittney for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Jade met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleA very good service form their employee Jade. The service was fast a prompt and they were always on hand to help. Stress free!!!!!!
Wayne · 15 June 2020 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Thank you Wayne for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleGreat service from the Letting Management team, in particular Blake, who has helped me with all my queries/issues.
Lauren · 15 June 2020 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Blake but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
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