Trusted Agent profile
★★★★★
3,841 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,841 reviews on three platforms, rated 4.5 out of 5 overall.
3,146
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
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Acorn's 15 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 3,123 reviews on Google only. Show every review
5/5
GoogleCarly was very helpful and had a great of knowledge of the property
Dear Thanh Pham We greatly appreciate your 5-star review and the time you took to share your experience with Carly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleNerea was really helpful and kind!
Dear Eve Brassil We greatly appreciate your 5-star review and the time you took to share your experience with Nerea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI initially approached Acorn to help value my property and get some advice on whether to sell or rent. From the very beginning, they were incredibly helpful and took the time to talk me through my options, ultimately helping me decide that renting was the right choice for me. Davide was my main contact from the start and throughout the process. He was really friendly, approachable, and always on hand to answer any questions. He made what could have been a stressful process feel smooth and straightforward. Overall, the whole experience felt seamless. The team were professional, accommodating, and very easy to work with throughout. I’m really pleased I chose Acorn and I would highly recommend them.
Dear Jane King, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI had a fantastic experience selling my property with Harry at Acorn Dulwich. Communication was clear and consistent throughout, he really listened to my expectations and ultimately delivered an excellent result. I would highly recommend his services. He was very polite, prompt and efficient.
Dear Sandra Jones We greatly appreciate your 5-star review and the time you took to share your experience with Harry. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleI would absolutely not recommend as a property management company. Terrible communication and so slow to fix issues. A really disappointing service.
Dear Noreen, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleMax, James and the rest of the team were great. Ftb so didn’t know what to expect but definitely no horror stories, and all completed on schedule.
Dear Peter Marshall, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleWe had a great experience with Cameron at Acorn while securing our rental flat. From start to finish, he was professional, responsive, and genuinely helpful. He kept us well informed throughout the process, answered all our questions quickly, and made what can often be a stressful experience feel smooth and straightforward. Cameron went above and beyond to make sure everything progressed efficiently, and we always felt like we were in safe hands. Thanks to his support, we were able to secure a place we’re really happy with. Highly recommend working with him if you get the chance.
Dear Oliver Wheeler We greatly appreciate your 5-star review and the time you took to share your experience with Cameron. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
4/5
GoogleWe were assisted by Cameron in finding our new flat and he was great! Very prompt and responsive to all queries. The whole team made the process seamless. Thank you!
Dear Tricia Benedictos, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
5/5
GoogleWe had a great rental experience through Acorn Camberwell. The advice, effort and care Davide put into ensuring we understood the process and received regular updates was much appreciated. We would hugely recommend Davide and Acorn Camberwell to all those looking to move. Thank you!
Dear Lottie Temblett-Wood, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleReally lovely team, went above an beyond to make sure we were catered to and helped through out our process. Not afraid of a challenge! shout out to Davide!
Dear Desmond Dakura We greatly appreciate your 5-star review and the time you took to share your experience with Davide and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleTunde provided great service, really easy to work with & great comms.
Dear Angel Gutierrez We greatly appreciate your 5-star review and the time you took to share your experience with Tunde. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleExcellent customer service. Highly recommended
Dear Abi Kudus We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleConnor is a very helpful young man. Couldn’t recommend anymore!!!!
Dear John Walsh We greatly appreciate your 5-star review and the time you took to share your experience with Connor. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleBig thanks to Christopher from the Dartford branch! He was warm, friendly and well versed on the property we enquired on. Top agent
Dear Dan Pedrotti We greatly appreciate your 5-star review and the time you took to share your experience with Christopher. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI recently dealt with George Liney the Sales Director at Acorn Estates in Crystal Palace. Of all the estate agents I've had need to to deal with over the last 25 years he is without doubt the most honest, and experienced with great market knowledge and integrity. I would recommend his services to anyone.
Dear Louis Roche, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with George. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
3/5
GoogleI recently sold a property with Acorn, and having had time to reflect on the experience, I wanted to share a few observations. First, I was strongly advised to market the property within a price range and to aim for the higher end of that range. Given current market conditions, this didn’t feel like the right strategy. Ultimately, I deferred to their experience. However, the property ended up selling for £10,000 below the lower end of the original range. From my perspective as both a seller and a buyer, it’s more natural to have a starting price and negotiate (down), rather than inflating expectations and the starting price point. Second, when the buyer raised concerns about potential joist issues in what is an Edwardian property, the messaging felt inconsistent. One week I was reassured that the survey was fine and the joists were not an issue. The following week, I was advised to reduce the price to “mitigate risk” and secure the sale, despite the agreed price already being significantly below the initial range. This shift left me feeling that the priority may have been securing the transaction (and therefore the agents fee), rather than fully representing my best interests. Finally, since receiving the letter confirming the revised sale price before exchange, I have not heard anything further from the agent. The lack of follow-up has made the experience purely transactional, with little sense of ongoing service or interest in my future business. Overall, while the sale did complete, the advice and communication could have been more consistent, transparent, and aligned with my position as the client.
Good Morning We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team Customer Care Team
5/5
GoogleFrom start to finish, Jennifer was a consistent advocate for us in securing our new home. She communicates clearly, professionally, and transparently and acts at pace to ensure good outcomes for both tenant and landlord. Thanks so much!
5/5
GoogleJennifer has been exceptional from the first call to viewing to keeping me updated and guiding me through all stages! She has provided amazing customer experience, really grateful for her help!
5/5
GoogleVery efficient and friendly. Made the process easy. Love the apartment.
5/5
GoogleThank you to Max, Carly and the Dulwich team who were great in helping us find and exchange on our new home. Really professional team who managed the process extremely well. Andy
Dear Andy Ram We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleTyrese was extremely helpful in letting my flat. He found me a suitable tenant before the listing even went live and has been ready to help at every stage of the process. Would definitely choose to work with him and Acorn again!
5/5
GoogleI would like to highlight the incredible support I received from Tyrese and Megan from this agency branch. Despite the difficulties of the situation, they remained patient, supportive, and extremely professional throughout the entire process. Even in what was clearly an unpleasant and challenging circumstance, they both went above and beyond to assist me. Not only did they continue to support me, but they also showed remarkable patience in dealing with my concerns and questions.Their respectful attitude, professionalism, and genuine care for my situation made a real difference during a stressful time. It was clear that they truly had my best interests at heart and were committed to helping in every way possible. Tyrese and Megan were outstanding, and I’m very grateful for the effort and dedication they showed. Their support did not go unnoticed.
Dear Andrea Dotti, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Tyrese and Megan . Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
4/5
GoogleMy process was pretty smooth overall. There was only one hiccup, but it was quickly sorted out. As a first-time landlord, I needed all the information and guidance I could get, and the support was really helpful. I’m glad I chose Acorn, especially since there were other options available. What really drew me to them was Damian's straightforward and honest approach, which is something everyone appreciates. As soon as our property was on the market, he had a suitable tenant ready and waiting. The process was so quick. I hope the journey continues just as positively.
Dear Jenny Lee, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
5/5
GoogleThank you Cameron Alexander for all your support and help during our search for a new home. You made the searching process smooth and easy. It was a great pleasure in meeting you and wishing you the very best.
Dear Iulia Somesan We greatly appreciate your 5-star review and the time you took to share your experience with Cameron. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
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