Trusted Agent profile
★★★★★
3,841 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,841 reviews on three platforms, rated 4.5 out of 5 overall.
3,146
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
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Acorn's 15 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 3,123 reviews on Google only. Show every review
5/5
GoogleAcorn was incredibly helpful especially Mattia which has helped from start to finish , professional, friendly and always available , very fast at replying at all my enquiries, I would definitely recommend The agency to friends and family . Thank you
5/5
GoogleVery efficient estate agent. I cannot recommend these guys enough. All the staff are good. I dealt with Jack from start to finish and he was professional, knowledgeable and easy to deal with.
5/5
GoogleFirst class letting service! Special thanks goes to Mattia Dettori, Senior Letting Manager. Mattia find just the right tenants for my property and in a very short time! Letting service so far has been well managed with regular payments coming into my account.
5/5
GoogleWe were assisted with our sale by Ross - he was great and we can't recommend him enough. He was quick to get back to us and thorough in his responses. Thank you Ross!
4/5
GoogleAcorn, specifically Jack Rampling and Ross Reed, were extremely helpful throughout a very lengthy purchase I recently completed on. They were always available to discuss the numerous complications that arose and worked hard to move the process along when I asked.
5/5
GoogleHad a great experience with acorn while renting my flat few months ago...! Specially Gurvinder ,he made the experience so easy and stress free . I will definitely recommend my friends and family .
5/5
GoogleIt’s the second year that I’m renting through Acorn and I’m very impressed with the level of customer service that Mattia and the whole team in Lewisham has offered me. I will continue to use Acorn in future and I will recommend them to friends and family. Best regards, Florin T
5/5
GoogleHayley at Acorn was friendly and professional the entire time of our search, and was always patient and understanding. It made what can be a bit of an arduous task much easier, and our final decision quite difficult. Really great, attentive service.
5/5
GoogleJust sold a house in Catford through Acorn. Very happy with the service from our first meeting with the very profesional Tony Ravenscroft and Ross Reed. The sale was smooth and and completed in a timely manner. I would recommend Acorn.
1/5
GoogleRented a property through this firm for six months and never have I been met with such breath-taking ineptitude and incompetence before. The lists of problems with this let are quite extensive but highlights include being told that I could rent the property for six months and then having to request changes to the length of the contract right up to the day of signing the contract, as the landlord hadn't specified that a six-month let was possible. Then no instructions given on how to operate the properties heating and hot water systems leading to a higher gas and electricity bill for the first month as the only option I could find was an Immersion heater that had to be left on the whole time to provide hot water. There was no out of hours contact and in the end this query took 13 days to be answered. This was later followed by an element failing in the cooker which was not replaced as it was decided by the landlord that the cooker should be replaced which took well over 6 weeks to complete due to poor communication from Acorn. Then a long wait time followed this to regain the deposit despite requesting on several occasions if there was anything that could be done sooner, as I had vacated the property early. Even though the agency had been told on several occasions that I had vacated the property early I still got several phone calls asking if it was ok to do a viewing at such and such a time. Another clear indication of the lack of communication and cohesion at the branch/organisation. The final icing on the cake was when I was called by one of the branch negotiators to ask if I could help them with the heating and hot water at the property as a new tenant had moved into the property and was struggling. Once again, the agency had difficulties getting hold of the landlord (a theme that was a constant throughout my rental.) Suffice to say I still hadn't had my deposit returned to me at this point and was feeling less than helpful. Especially after receiving an email from the agency asking why I hadn’t paid my rent despite my contract being finished. Be warned renting through Acorn is a massive mistake fraught with nothing but frustration. I have not used the buying side of the branch but see no reason why they should be any better.
5/5
GoogleIncredibly professional and beyond excellent service. Ross Reed really did his research and knew each property (and vendor) inside out before each viewing. If he didn't know the answer to a peculiar question, he'd find out in a matter of hours (if not, minutes). He was always happy to help regardless of the hour or whether it was his day off! Ross was even helpful when we were looking in other areas of London; we don't think we would have had it any other way. Thank you from an extremely happy pair of first time buyers!
5/5
GoogleWorking with Mattia as part of Acorn estate agents has been an excellent experience. He has been professional and helpful throughout the process. He has been attentive to my needs and requirements as a client and has met these needs beautifully with flying colours! I am now in the process of moving into my dream home! I highly recommend working with Mattia at Acorn estate agents!
5/5
GoogleI had a great experience with Acorn. I am especially grateful for Mattia's attitude. He was very helpful during the whole process and he was very supportive and willing to answer all questions we had. We finally moved to our own space thanks to him. Thanks.
5/5
GoogleRoss Reed at Acorn in Lewisham was the sole reason for the success of our recent house purchase. We met him to view a property we had asked to see - and after discussing what we were looking for in more depth, he drove us to a different property he had in mind and we loved it. We completed this week and it's all thanks to Ross. HIGHLY RECOMMENDED.
5/5
GoogleMe and my boyfriend finally moved to our lovely new flat. That was done via Acorn and they were excellent and I would not hesitate to recommend them.Especially Mattia, he put in the effort to find us a property matching our specific need. He was polite and professional. Huge thanks for your help.
5/5
GoogleWe used Lewisham Acorn when purchasing a property. They were absolutely great: excellent contact - really friendly - and went out of their way to make sure everything ran smoothly. In particular, Ross was fantastic.
5/5
GoogleThe service we got from Acorn, and in particular Jack, was outstanding. He always kept us advised of progress on our house sale and even responded to emails in the evening and when he was on leave. We would highly recommend them and wouldn't think of using anyone else if the need arises again.
5/5
GoogleI cannot recommend Ross Reed at Acorn Lewisham enough. We had used other agents to try to sell our property previously and found the experience extremely frustrating. We constantly felt like we were chasing the other agents for updates and were left in the dark on when and if viewings would take place. Things was completely different with Ross. He was so on the ball and had more people through the door in the first week than the other agents had in previous 3 months. He kept us up to date throughout and his communication once we found a buyer was excellent. We would use Acorn and Ross again in a heart beat.
5/5
GoogleI was really impressed with the high level of service i got from Acorn through the whole process. This was my first time buying and I felt that the estate agent provided me with the types of properties that I had requested to view (unlike some agencies who took me around properties that were outside of my budget). They were always available from start to finish and were very accommodating in letting me into the flat while the sale was going through. I would recommend using Acorn for anyone looking to buy a home in the Lewisham area. Ben
3/5
GoogleRating only, no written review.
Hi Marcos, thanks for leaving a review for our Sydenham office. I was wondering whether you would be able to contact me directly to elaborate on your reasons for the 3 stars and what we could have done to achieve 5 stars? My direct line is 020 83156922 or email is andrew.roberts@acorngroup.co.uk. Thanks Andrew Roberts Customer Relationship Manager
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat service. Helpful and efficient. Would definitely recommend!
5/5
GoogleSold the property before it had been formally listed on the market and for a higher price!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
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