Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,632 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,632 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
30
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,092
Reviews on Trustpilot
Business-wide
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Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2025, 2022, 2021.
2025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI purchased my first Home with Reeds…
I purchased my first Home with Reeds Rain and with Jen as my Real Estate. Whole experience when viewing home to completion has been smooth sailing! Jen was very responsive to my messages making the purchase much easier. Highly recommend Reeds Rain & Jen :)
Great to hear! Thank you for the review :)
5/5
TrustpilotThank you
Friendly helpful staff giving us the advice we needed to sell our property. Thank you.
Thank you!
5/5
TrustpilotVery helpful and knowledgeable team
Rating only, no written review.
Thank you!
5/5
TrustpilotPleasant and helpful staff
Pleasant and helpful staff. Always keep me updated
Great to hear, thank you!
4/5
TrustpilotClark did a first class job of dealing…50 Bradworth Drive
Clark did a first class job of dealing with me and prospective purchaser. The bungalow sold in double quick time thanks to the swift turnaround time from photos being taken to conducted viewing.
5/5
TrustpilotI managed to sell the property within…
I managed to sell the property within 3days of putting on the market and thst also above asking price !
Amazing! Congratulations on your sale :)
1/5
TrustpilotWhat an appalling company
What an appalling company. They informed my energy company that I had left when in fact I wasnt due to move out for another month. This has resulted in weeks of trying to sort out my energy bills that have had me close to tears. They denied doing this which was rubbish as the energy company actually gave me their name. For over 5 weeks I have been trying to get my deposit back despite no issues with the land lord and he confirmed it was OK to release my deposit. They lie routinely on the phone saying the deposit has been released when it hasnt. They also ignore emails. My landlord issued me with a section 21 and gave me 2 months to get out. A lovely lady from the council told RR to not take any legal action as I was activley looking for a new place. They ignored this and advised the landlord to persue legal action. The council lady spoke directly to the landlord and it was agreed to give me an extra month. They dont care about anyone and just pass on to other useless colleagues. AVOID at all costs
Hi there, I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
5/5
TrustpilotILFORD BRANCH
ILFORD BRANCHAmazing agents. I wasn't even their client for the house they were selling but the buyer. Yet Bernard put my faith back into agents after the experinces I have had. Very friendly, genuine and quick with information and updates. He helped me and gave me advice and was always there. Agents like Bernard need be valued! I appreciate his happiness for us when the deal went through and I wish him and the firm the best.
5/5
TrustpilotReeds Rains in Bamber Bridge
We recently moved from Manchester and Alison at Reeds Rains in Bamber Bridge was amazing. She helped us so much and now we are happily settled in our new home! I swear we would not have got those house keys without her!! Invaluable x
5/5
TrustpilotExcellent service from Reed Rains Ossett Lettings
Excellent, efficient and very professional service from the lettings manager at Ossett. We’ve had two properties on the market and have been genuinely impressed with the attention to detail and speedy follow up on the increasingly complicated process. Great work. Thank you Reed Rains; we are definitely continuing to use your services.
5/5
TrustpilotProfessional stress free sale
The sale of my late mother's flat was always going to be a difficult and emotional event but thanks to both family and Reads Rains (Clevedon) it was completed with minimal fuss and pure professionalism. This was after an earlier estate agent declined the sale as the "family were too fussy". I would happily recommend Reeds Rains to anyone wishing to sell a property.
5/5
TrustpilotI have recently moved into a rental…
I have recently moved into a rental property with Reeds Rains Blackpool. Following the viewing, the girls in the office were great and kept me updated throughout. I got my keys on Friday and couldn’t be happier to be in my new home! Thanks again.
1/5
Trustpilotunprofessional and dangerous
I would recommend you don't rent from this company for a number of reasons:1) Fire safety: I place this at the top as the most serious. My apartment had damaged fire detectors that I made Reed Rains aware of. This was ignored for over half a year. As well as this the batteries were 8 years out of date indicating that safety checks are not in place or followed.2) Communication: Any times during or after my tenancy I required information in often simple matters it took weeks for a reply. Often this reply was to place responsibility at another of their colleagues or did not answer the original question.3) Behaviour: Many of the employees I have had the misfortune of having dealt with have been quite passive aggressive and unprofessional. It gives the feeling that you are just an inconvenience for them. 4) Deposit: This inevitable ties in with the previous two points, over two months past my leaving date and I am still waiting on the return of my deposit. This is due to the previously mentioned communication and behaviour issues I've encountered. Whenever I've asked for any evidence to back any claims it is met with a long wait and an inadequate and often as mentioned passive aggressive reply.I'd much rather not have to write a review but feel it is important to hopefully steer a potential victim away from this company.
5/5
TrustpilotCompleted on my house purchase today
Completed on my house purchase today . Janet Bolton at the Pemberton Branch in Wigan was absolutely brilliant throughout the matter . She kept me fully updated and went out of her way to liaise with the parties involved to resolve any issues . Highly recommend Janet .
5/5
TrustpilotAmazing service!
Fantastic service from everyone I dealt with. Professional & courteous!
5/5
TrustpilotVicky Patterson at Chester le Street…
Vicky Patterson at Chester le Street branch has gone above and beyond her duties to ensure our sale and purchase of our new build have gone as swiftly and as smoothly as possible, chasing up the bottom of the chain which was not her job to do, however nothing was too much for her. Well done, you have done Reeds Rains proud with exceptional Customer Service and Professionalism
5/5
TrustpilotDealt with Scott in the chesterfield…
Dealt with Scott in the chesterfield branch. Absolutely fantastic bloke, had no issues at all and he’s been better than I could’ve asked for.
1/5
GoogleAfter you paid the holding deposit, their attitude is like you owe them money.
5/5
GoogleReally great service and always happy to help if I had any queries or concerns whatsoever - Highly recommended
Thank you so much we really appreciate your kind words
1/5
GoogleIt's been three months since my tenancy ended and still no deposit back. They made one attempt to charge what I would call ludicrous sums for cleaning and gardening - I made a counter offer - I've heard nothing for a MONTH. Avoid.
I sincerely apologise if you have had an issue with communication with regards to the end of your tenancy, we are currently looking into your case and we will come back to you as soon as possible. Should you wish to discuss further in the mean time, please do get in touch with me via: Jenny.Gledhill@reedsrains.co.uk. Thank you, Jenny Gledhill Lettings Manager
1/5
GoogleDue to this estate agent I ended up homeless with a child. After splitting with my partner and making them aware of this I told them as I was disabled I needed a letter with jist my name on proving I was the only tenant and howuch the rent was so I could take this to the job centre to be able to claim housing benefit in order to pay my rent. After several phone calls and emails (the nearest office was now 15 miles away after the closure of two local branches and I don't drive) I was still receiving correspondence with mine and my ex partners names on, which made it appear as though he was still living at the property so I couldn't claim housing benefit. This lead to more calls and emails and still nothing until they then wrote to me to say due to the fact I hadn't paid my rent that I had to leave the home my son and I had lived in for two years plus within two months, the date actually being the 23rd of December, two days before Christmas!! The treatment we received was absolutely disgusting. They also emptied belongings out of the house after I requested and was told I could have an extension on the date originally given due to illness and the time of year and they said they would contact me with a date to remove my belongings. I went with a friend to move things and they had taken a LOT of belongings and furniture without contacting me worth hundreds of pounds!
I apologise if you feel the service you have received has been unsatisfactory, customer service is of paramount importance to the team at Reeds Rains. Unfortunately, I am unable to locate your details on our systems to expand further on your comments, however, as the Lettings Manager at Durham City office I would like to investigate this further, if you would like to contact me directly with further information that will allow me to do so, please do via: Jenny.Gledhill@reedsrains.co.uk. Kind Regards, Jenny Gledhill
1/5
GoogleStay away. They are very unresponsive. As a tenant, i've had to make multiple calls and send multiple emails to get issues resolved. It takes not days, not weeks, but months for anyone to respond and resolve any issues. If you have a choice to go with another agent, do so and save yourself the hassle. Note, this review is for the Reeds Rain in Durham.
Firstly, I would like to apologies if you feel the service you have received has been unsatisfactory, customer service is of paramount importance to the team at Reeds Rains. I have since been able to locate your tenancy, I understand that our maintenance team are currently in contact with you now they have sought approval from the landlord in order to move forward with outstanding issues you may have. If you do have any further questions or you would like to discuss matters further, please do not hesitate to contact me. Kind Regards, Jenny Gledhill
5/5
GoogleMegan has been phenomenal throughout the rental process for us. My partner viewed a house only about 10 days ago and we are already in! The whole process has been very smooth and couldn’t have been done without Megan’s help to push things along. Thank you so much! Charlotte and Alex :)
5/5
GoogleThese guys weren’t even my estate agent, they were my vendors’, but they were absolutely fantastic, from arranging my initial viewing at very short notice and giving me good advice at the offer stage, right the way through to reassuring me when everything turned out to be considerably more complicated than I’d first thought. They kept me, and my purchase, on the road throughout, and had contingency plans for what we’d do if things didn’t go the way we wanted them to. Hannah and Michelle were excellent, and I can’t thank them enough.
Thank you so much for your kind feedback Phil. It is greatly appreciated. It was a pleasure to work with you and we wish you all the best in your new home. Hannah and Michelle
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 2,246 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,069.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
