Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,636 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,636 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,097
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat communication and efficiency in…
Great communication and efficiency in supporting me with the sale of my property.Highly recommend
Thank you for your kind words. We appreciate your positive feedback and are glad to hear you had a positive experience.
5/5
TrustpilotReally friendly staff were always there…
Really friendly staff were always there to help
We're so glad to hear you had a positive experience with our staff. Their friendliness and helpfulness are important to us, and we're happy to know they made your visit enjoyable.
5/5
TrustpilotExcellent service
Excellent service Friendly and kept us informed with progress
We are so glad to hear you had a positive experience. We appreciate your kind words about our service and our team's communication.
3/5
TrustpilotGood staff, but poor external partners
The Reed Rains staff are professional and helpful.They do have a problem with the company they are partnered with to do identity checks, Landmark. From the payment link not working properly, I couldn't view the privacy policy and access the payment screen, to receiving payment reminders every day (six and counting) even after they sent me a receipt for my payment. The Landmark help line didn't reply to my query and Reed Rains staff responded but didn't make a difference.As is often the case good frontline staff are let down by poor IT or partners
Hi Michael,We appreciate your feedback and understand your frustration with the issues you encountered with Landmark. We value your business and strive to provide a seamless experience. We will certainly share your feedback with our partners at Landmark to address the concerns you raised. We are committed to working with our partners to ensure a smooth and efficient process for our clients.Regards,Reeds Rains
5/5
GoogleThe support from the Guisbrough branch is amazing! No question is a silly question and you are supported every step of the way. This is the only estate agents I feel happy ever going through. Thank you for all your hard work!
Thank you so much for your very kind review Emily, we really de appreciate this, any time we can help just give us a call, kindest regards the Guisborough team.
5/5
GoogleThanks Reeds Rains for your professional and prompt service an guidance. Always keeping me updated with the progress of the rental property.
Thank you for your kind review Mark it is very much appreciated to know that you have been happy with the service we have provided.
5/5
GoogleHave just completed the rather complicated sale of my late parents and my childhood home. The team at Reeds Rains were ‘top class’ from start to finish; professional, helpful and friendly. I certainly had a 5 star service. Thanks everyone!
Many thanks for your kind words, we are very pleased that you where happy with our service, if we can help in future please give us a call, all the team at Guisborough
5/5
GoogleCathy and the team at Reeds Reins were fabulous from start to finish. They were super involved in the process and kept up to date with the solicitors so that we were kept in the loop also. We can’t fault them, any time we picked up the phone Cathy or one of the team was on our request straight away and would always ring back with an update without fail. We would 100% recommend
Thank you so much for your kind words. We were delighted to help you with your sale and purchase and hope you are very happy in your new home.
1/5
GoogleExceptionally rude customer service. Karen was the name.
Dear Harry, I’m sorry to hear you felt the need to leave a one-star review. As Karen explained during your phone conversation today, we are only able to discuss matters directly with property owners. I was present in the office during the call and regret that you felt Karen was exceptionally rude, though I respectfully disagree with that assessment. We wish you the best of luck in finding the service that meets your needs. Best regards, Steven Goforth
1/5
TrustpilotDreadful staff and experience
Dreadful staff and experience. Took a deposit of over £200 to apply for a rental property. Staff member Caroline was rude and aggressive on the phone when she suggested we hadn't completed our application in a timely manner, even though the delay and problem was with the checking agent they use, and then refused to return the deposit when the application was turned down due to adverse credit, which we had declared.They prey on people desperate to find a home. Absolute shysters - stay away from them at all costs. They will find some reason to retain your deposit at the very time you can ill afford to lose it.Update 12/10/24I was promised a refund minus a £50 ‘admin fee’ by the Glossop branch manager, which I accepted on the basis that I’d at least recoup some of the money they took. However it’s been over 10 days, and I have received neither the refund nor any update about when to expect it. Dealing with them is a degrading and disheartening experience.
Hi Lisa,Thank you for your feedback and extremely sorry this has been your experience with Reeds Rains. We would like to investigate further for you but will need further information. A request will come directly from Trustpilot.Regards,Reeds Rains
5/5
GoogleJay Lee has been very helpful and responsive as a consultant. I was lucky enough to get the flat of my choice within a couple of weeks. The move in process was smooth and easy and legit. Kudos to Jay for her professionalism and dedication.
Hi Harsh, thank you for your review :)
5/5
TrustpilotHonest answers
Honest answers to all questions, friendly staff and reliable.
Thank you for your kind words :)
5/5
GoogleWe are totally satisfied with the excellent service we have had from all the staff at Reed Rains. They have been very friendly and helpful in communicating with us throughout the selling process. It has been a great experience using them and we would highly recommend them.
Thanks for review Andrew, its much appreciated as were the treats 😄 …
4/5
TrustpilotProperty Sale
Tom and his team were very helpful and kept me up to date with the progress of the sale of my house, would recommend their services
We appreciate your kind words and are glad to hear that you had a positive experience with Tom and his team. We strive to provide excellent customer service and are happy to know that our team met your expectations.
5/5
TrustpilotVery professional got me a buyer…
Very professional got me a buyer quickly and guided me through the whole process very happy with the service
We're thrilled to hear about your positive experience! It's wonderful to know that you were happy with the service and guidance provided. We strive to make the process as smooth and efficient as possible for our clients.
5/5
TrustpilotFriendly
Friendly, knowledgeable staff, couldn't have done more. The Garstang office.
We appreciate your kind words about our staff at the Garstang office. We strive to provide excellent customer service and are glad to hear that our team exceeded your expectations.
5/5
TrustpilotSold in a month
House was on the market just over a month, we were kept informed every step of the way
Thank you for sharing! We're glad the process went smoothly, and it's great to hear you felt well informed throughout. Congratulations on the quick sale!
5/5
TrustpilotGreat customer service.
Great customer service.Ross and Abbie sold my property within 14 days. Fantastic customer experience
Thank you for the wonderful feedback! We're delighted Ross and Abbie were able to sell your property so quickly. Fantastic to hear you had a great experience!
5/5
TrustpilotStaff have been very helpful
Staff have been very helpful, friendly and quick service.
We appreciate your kind words about our staff. We strive to provide excellent customer service, and we're glad you had a positive experience.
5/5
TrustpilotOur house was sold very quickly but…
Our house was sold very quickly but unfortunately the buyer changed their mind. The staff at Reeds Raine were very supportive and immediately started sending other buyers to see our property. We have now got a new buyer at a better price so fingers crossed this sale will do through.
Thank you for your review! We're glad our team could support you through the process and help you secure a new buyer at an even better price. Fingers crossed for a smooth sale this time around!
5/5
GoogleWonderful service from a lovely team! Every Step from quotation to completion was professional, friendly and responsive. Exceeded my expectations. I would recommend Reeds Rains in a heartbeat 💓 …
5/5
GoogleI have had my property valued today. They answered all my questions. I have sold all 3 of my properties I have ever lived in through Reeds Rains, they give excellent service and I wouldn't use anyone else.
5/5
GoogleSharon Sapsford has been amazing throughout, I would highly recommend yourmove always helpful.
Thank you for your 5 Star review Daniel. We pride ourselves on our Customer Service. Many thanks for taking the time to make these kind comments on the service you received from Sharon. Kind Regards, David James, Manager.
5/5
GoogleWorking with YourMove has been a great experience. I regularly work with Liam and most recently Sarah in property letting. They are very well informed and professional. I particularly like the great communication, the fact they always keep the customer 1st and work to find solutions for all parties. Courteous, respectful and knowledgeable. Highly recommended! I will be calling on the YourMove team very soon. Many thanks
Hi Tolani, thank you for your very positive comments and 5 Star Review, we look forward to working with you again in the future. Regards, David James, Branch Manager.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,251 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,073.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
