Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,636 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,636 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,097
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI had a fantastic experience. They helped me secure a home I didn’t think I was qualified for, taking my personal circumstances into account. My letting agent, Sarah, was incredibly attentive to my needs and always ready to assist.
Dear Ahmed, thank you very much for your 5 Star review and kind comments, it was very much appreciated. Regards, David James, Branch Manager.
5/5
GoogleWe thoroughly recommend Your Move Darlington. We would like to thank Sharon in particular as she is responsive, very approachable helpful, and efficient. She is prepared to go the extra mile for her clients to ensure a positive experience.
Thanks Paula for your kind 5 Star review, and for taking the time to send it in. Kind Regards, David James, Manager.
5/5
GoogleWe have had a very pleasant experience with your move, since viewing houses at the start they were very helpful and very easy to get hold of, quick at sorting viewings out and getting back to us with the information we needed! Sharon Sapsford who has been looking after us through the process of our purchase has been great, very lovely & friendly lady always very helpful & guided us in the right direction of things we needed to do! and always kept us updated throughout the process. 5 stars from us :)
Thanks for your kind comments on our service, i am pleased that Sharon has been so helpful. We take pride in our Customer Service at Your Move Darlington, we appreciate the time you took to write the review. Kind Regards, David James, Manager.
5/5
GoogleWe would like to thank the team at Your Move for such excellent support of our recent purchase. We are so very grateful for their patience and efforts in chasing and advising us during a very complicated process. We wouldn’t hesitate in recommending Your Move, and would especially like to thank Ruth for her kindness and hard work in getting us over the line.
Dear Aparna, thanks for your very kind comments and 5 Star review. It is much appreciated. Regards, David James, Branch Manager.
4/5
TrustpilotProfessional and Well Organised Team
Simon inspired a great deal of confidence in Reeds Rains due to his professionalism and well rationalised valuation.Kurtis was excellent at building a relationship quickly with viewers.I was also impressed at the seamless process. The property was up for sale in a matter of days from the first meeting.
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you found our team to be professional and efficient. We strive to provide a seamless and positive experience for all our clients, and we're glad that your expectations were met.
4/5
TrustpilotHelpful staff and were with me all the…
Helpful staff and were with me all the way to completion always there when you need them .
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you found our team helpful and supportive throughout your experience.
1/5
TrustpilotAbsolutely furious lied to and ignored
Absolutely furious with the lack of customer service. I was sold an auction property by Lisa Sharpe - told there was a tenant in there for the next year, and that rental would be taken care of. She lied, tenant was moving that week. I bought in June - still not completed due to buyers solicitor not sending accurate information and ignoring my solicitors emails
Hi Miss Spence,We understand your frustration with the situation and apologize for the inconvenience you've experienced. We value your feedback and will take it seriously to improve our customer service. We would like to investigate further for you but will need further information. A request will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotSelling a house long distance
This has been a very difficult time learning that i am an executor for my Aunts will and selling her house. From the start I met Matt Candow in your Portishead office. He was kind and helpful, did exactly what he said that he would do, when he said that he would. Has been open and honest from the beginning to the end of the process. The sale has been conducted via email and telephone due to the fact that I live in Manchester and the property is in Portishead.He kept me up to date with progress and advised accordingly. I felt that I was in safe hands.I would not hesitate to recommend them as estate agents, they have been brilliant.
We appreciate you taking the time to share your positive experience. We understand that dealing with an estate is a sensitive and challenging process, and we are glad to hear that Matt Candow provided you with the guidance and support you needed. His dedication to keeping you informed and providing clear communication throughout the process is commendable. We are proud to have agents like Matt who strive to make the experience as smooth and stress-free as possible for our clients.
5/5
TrustpilotFriendly approachable staff
Friendly approachable staff Realistic advice
We appreciate your kind words about our staff and the advice they provide. We strive to create a welcoming and helpful environment for all our customers.
5/5
TrustpilotExcellent service from the first…
Excellent service from the first telephone conversation regarding a valuation for probate . Stacey was professional,knowledgeable & caring . Nick & Ben are professional, knowledgeable and keep you in the loop about viewings feedback ect . Always go above and beyond I have had phone calls & emails late on a Saturday with feedback . I sold a property with them two years ago they are a fantastic team . I would 💯 recommend them .
We are delighted to hear about your positive experience with our team. It's wonderful to know that you found Stacey, Nick, and Ben to be professional, knowledgeable, and caring. We strive to provide exceptional service and are thrilled that our efforts exceeded your expectations. We appreciate your kind words and your recommendation.
5/5
TrustpilotChoose Reeds Rains
Amazing service from start to finish by Todd,Francesca and Emily.Very Professional and friendly,faultless.I would highly recommend Reeds Rains Manchester.
Thank you for your kind words. We're thrilled to hear you had a positive experience with our team. We strive to provide exceptional service and are delighted that Todd, Francesca, and Emily exceeded your expectations.
1/5
TrustpilotUnprofessional Amateur Standards
My family, booked time off and flew from London to view a rental property in Shotley Bridge with an appointment booked with these agents for this morning. Having arrived yesterday they phoned the agent to confirm the appointment only to be told that the agents had already accepted another client for rental and taken a deposit. Reed’s Rains didn’t communicate this to my family prior to them leaving London - indeed no effort was made to contact them - no answerphone message - nothing. As a result the family have incurred the cost of flights and accommodation in addition to the disappointment. These agents have made no offer to compensate my family and fobbed them off with a “sorry” I therefore suggest that if you are either a buyer or a seller, that you spread this experience to others as an example of Reed’s Raine’s standards in dealing with clients whether they are buyers or sellers. You may also wish to further consider whether to use them or not! Addendum Having had a response as seen here from Reed Rains, I responded giving my telephone number a week ago, and I am still waiting! It’s the same issue as the original complaint - lack of communication, no call, no answer phone message. Their consistent poor performance should be a worry to any potential customer! Be advised.
Hi Nic,Sorry this has been your experience with Reeds Rains. We would like to investigate this further, you will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotProfessional and helpful
Professional and helpful. Managed to speed up the process when needed and to provide useful advice. Great letting agents if u move to Liverpool from abroad, as they may be able to accommodate you even if you don't immediately have a UK bank account. Friendly staff too.
Thank you for your kind words. We are delighted to hear that you found our team professional and helpful. We strive to provide excellent service to all our clients, especially those relocating from abroad. We appreciate your feedback and are glad that we were able to make your transition to Liverpool smoother.
5/5
GoogleGreat team work all going smoothly Tony hunter is great nothing a problem keep the good work up
Thank you so much for your kind words Michael it is greatly appreciated all the best!
5/5
GoogleTony hunter, and the whole Durham team have been enormously helpful during the process of purchasing, letting and finally selling many years later. Good communication and nice people.
Thank your the kind words David we are happy we have been able to help
5/5
GoogleWe're at early days yet but my experience of Reeds Rains so far has been very positive - many thanks to Tony Hunter and his team...
Thank you for such kind words and we wish you all the best for the rest of the process !
5/5
GoogleI am currently waiting for a completion date for the sale of my house which I also rented out for two year previous with RR Durham. I can't fault the professional prompt service I have received. The staff are so friendly and approachable I would never go else where now.
Thank you for your kind words Helen much appreciated! Libby
5/5
TrustpilotVery helpful staff.Got us through our…
Very helpful staff.Got us through our identity check quickly.Thankyou so much.
We appreciate your kind words about our staff. We're glad to hear that they were able to assist you with your identity check efficiently. We strive to provide our customers with a positive and seamless experience.
5/5
TrustpilotFriendly staff and always happy to help
Rating only, no written review.
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you found our team friendly and helpful.
5/5
TrustpilotExcellent estate agents
Simple process, clear communication. Ethan has been fantastic throughout, great customer service, knowledgeable and efficient.
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad Ethan was able to assist you.
5/5
TrustpilotFriendly down to earth service
Unfortunately the market has been slow during the current climate but the encouragement of the agent it got better and hopefully we have an offer. It’s also been good getting an email with the updates although these have only been coming over in the last couple of months
We appreciate your feedback and understand the challenges of the current market. We're glad to hear that our agent's encouragement has been helpful and that you're seeing progress. We're also pleased that you've found our email updates beneficial. We strive to keep our clients informed and will continue to improve our communication.
5/5
TrustpilotExceptionally good
Very good indeed. A close focus on what the customer wants. All office staff kind and helpful. All RR agents who saw our house loved it and that genuine positivity made a difference. The pricing discussions were sensible and the brochure/Rightmove entry looked really good. Skilled & experienced guidance in the final sale negotiations was sharp.
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team's focus on your needs, along with their genuine enthusiasm and expertise, made a difference in your journey. We strive to provide exceptional service and are happy to hear that our efforts were well-received.
5/5
TrustpilotChris was very Helpful and keeps you up…
Chris was very Helpful and keeps you up to date all the time ..
5/5
GoogleEllie's service has been Excellent in the Properties Management Centre. Thank you
Dear Mark, Thankyou so much for your lovely review! We are always delighted to hear positive feedback! I will pass this along to Ellie! Many Thanks, Tanya and the Hull Lettings Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,251 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,073.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
