Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,635 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,635 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,096
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleReeds Rains have been amazing with an extra special mention to Debs who was outstanding. Debs is very on the ball and keeps everyone up to date which is great for piece of mind. From the moment we spoke to Debs she made us feel comfortable and confident in the whole process and ensures everything is done with the utmost efficiency. Nicola and Jamie
Thank you for your lovely review and we are so pleased Deb has provided a great service for you both.
5/5
GoogleI had a wonderful experience with Reeds Rains Hull. The whole process was smooth, fast, and reliable. Special thanks to Alex Pavlikova Lettings Negotiator, Reeds Rains Hull, she was really nice, understanding, and supportive. Alex explained everything clearly and helped me at every step.She managed everything within a week, and we were able to move into our new home straight away. I truly appreciate her professionalism and kindness and her whole team. Highly recommended! Thank you 😊
Thank you so much, Zeeshan, for your kind words and fantastic 5-star review! We're delighted to hear that you had such a smooth and efficient experience with us. Alex will be especially pleased to know her quick responses made a difference for you. On behalf of the entire lettings team, thank you for choosing us, it was a pleasure to assist you! Warmest Regards, Tanya.
5/5
GoogleThe whole team, but especially Amelia Hewetson, at Reeds Rains Holderness Road were fantastic from start to finish when dealing with enquiries from us about our sale and purchase. If you're looking for an estate agency that goes the extra mile, then look no further!
Dear Steve, Thank you so much for your wonderful 5-star review. We’re delighted to hear that you had such a positive experience with the team, and especially with Amelia, during your sale and purchase. Going the extra mile for our clients is something we truly pride ourselves on, so it’s fantastic to know this came through in your journey with us. Wishing you all the very best in your new home, and thank you again for choosing Reeds Rains Holderness Road!
5/5
GoogleAn excellent service from initial valuation to completion and handover of keys. Steve and his team (Amelia, Sue, Karen and others) were very responsive and friendly - being willing to chase responses from our seller and their legal team.
Thank you so much, Mike, for your wonderful 5-star review. We’re delighted to hear you had an excellent experience with us from valuation right through to completion and handover of keys. Steven, Amelia, Sue, Karen, and the whole team will be so pleased to know their responsiveness and support made the process smoother for you. We truly appreciate your feedback and wish you all the very best in your new home! Best regards, Steven and the Hull sales team.
4/5
GoogleKaren very good at her job
Thank you, Darren, for taking the time to leave us a review. We’re so pleased to hear that you found Karen to be very good at her job, we’ll make sure your kind feedback is passed on to her. If there’s anything we could do to make your experience a 5-star one next time, we’d love to hear your thoughts. Best regards, Steven and the sales team
5/5
GoogleSold my property with Reeds Rains and Amelia Hewitson was out contact who has been so very helpful and hardworking throughout our sale and new purchase. I would definately reccommend both Reeds Rain and Amelia to friends and family or anyobe thinking of using an estate agents
Dear Sarah, Thank you so much for taking the time to leave us such a wonderful 5-star review. We truly appreciate your continued trust as repeat customers, and we’re delighted to hear that your experience with Reeds Rains has once again been so positive. It’s fantastic to know that Amelia was able to support you throughout both your sale and new purchase. Your kind recommendation really means a lot to us, and we’ll be sure to share your feedback with Amelia and the team. Wishing you all the very best in your new home! Best regards, Steven and team Hull.
5/5
GoogleMirka is friendly and helped me to sort out any issues raised in timely fashion.
Thank you so much, Udoh, for your kind words! We're delighted to hear that you had such a smooth and efficient experience with us. On behalf of the entire lettings team, thank you for choosing us, it was a pleasure to assist you! Warmest Regards, Tanya.
5/5
TrustpilotHighly recommend - professional and empathetic
I rented a property through Reeds Rains and dealt with Thom - who was brilliant! I was in a tricky spot having been given notice to leave a previous rental due to landlady returning and he understood the urgency of a move, but also took into account me still needing to be in the area for my children's schooling and work. He communicated with me well throughout, and found me my ideal place which we all now love!
5/5
GoogleGood experience so far. They get things done in a timely manner. I have no complaints.
Thank you Corie for your review of the lettings team, we hope you will be very happy in your new home. Many Thanks, Jenny Gledhill Lettings Manager
2/5
TrustpilotDiscriminate against the elderly
Well it was shocking from the start and got worse quickly. Agent turned up late, didn’t know where the property was, I found the right door. Did know how much per month so that was a surprise but I did know that. Despite that I put in an offer to rent as require a place to live due to a severe fire in my apartment which my elderly mum was lucky to escape and the place was close to my flat. Going through the process the agent apologised as she put the property was available on the ad however she said it should’ve been the 29th Sept, so had to push for the 22nd as a move in date. Now it’s looking heavily unlikely as the Right to Rent doesn’t cater for what the retired and elderly have documentation wise and the agents (Aky) stick to this even though there’s exceptional circumstances as documentation was lost in the fire and homeless. In these cases this needs to be questioned and fed back to management. No wonder homelessness is on the rise. Absolutely shocking customer service all round and now we have nowhere to live because we chose the wrong place.
5/5
GoogleBrilliant estate agents, everything was smooth in the process of moving. Communication was spot on throughout, instant responses from the team here. Very polite and professional, was really good with the kids too when we came to get our keys. Thank you to everyone at the office.
Thank you for your kind review of the lettings team. We hope you & your family settle in your new home well & we wish you all the best for the future! Many Thanks, Jenny Gledhill Lettings Manager
5/5
TrustpilotI am still on the offer from reed rains…
I am still on the offer from reed rains Manchester, and the process and my communication with reed rains staff have been amazing
5/5
TrustpilotOwen Diamond and colleagues in Liverpool City Centre office
Owen Diamond and his colleagues in the Liverpool City Centre office advised us on the sale of 2 flats. They quickly found buyers but the conveyancing process was, in both cases, fraught with difficulties. Owen and the team were very supportive throughout and did what they could to facilitate the deals. RR are excellent in communicating and, even when Owen was not in the office, a colleague could quickly and accurately provide an update from the screen. All round, an excellent service.
We appreciate your positive feedback regarding the sale of your flats. We're glad our team provided support and effective communication throughout the challenging conveyancing process. It's great to hear a colleague could assist when needed. Thank you! Regards, Reeds Rains
5/5
GoogleGem really helped us to let our flat quickly and efficiently. She helped us through the process and was there to answer all our questions…
Thank you for taking the time to leave a review of Gem in the lettings team. We look forward to continue to work with you on your investment property. … More
5/5
GoogleI had a smooth experience getting my property rental market. Gemma Wayman was excellent, she guided me through all my options with great care and answered and communicated promptly throughout the process.
Thank you for your kind review, we are so pleased we could help you with your rental property! … More
1/5
TrustpilotAvoid at all costs
Avoid at all costs, completely useless.
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with unpaid rent, ignored maintenance, and poor communication. Please let us know the branch you used so we can investigate this further. Regards, Reeds Rains
5/5
TrustpilotComplete package
We are so glad you enjoyed your experience! Our team appreciates your kind words regarding their professionalism and friendliness. Thank you for your review! Regards, Reeds Rains
5/5
TrustpilotOutstanding service from Katie!
I cannot praise Katie Davis- Smith highly enough. From start to finish she was absolutely amazing, professional, approachable, and always there to answer any questions or concerns we had. She kept us informed every step of the way and made what could have been a very stressful process so much easier to manage.
We're happy to hear that the support provided was so helpful. It's wonderful to know the process was easier to manage because of the guidance you received. Thank you for your positive feedback! Regards, Reeds Rains
5/5
TrustpilotI chose Reed Rains as they are an established company in my area
I chose Reed Rains as they are an established estate agent within the area and felt they were best placed for the sale of my house and it proved to be the right choice. Communication throughout was constant and informative. The lines of communication were ideal as I dealt with the same person throughout. Within two weeks I agreed a sale and cannot thank Reed Rains enough for this.
We're happy to hear that our experience and service met your expectations. We appreciate your recognition of our consistent communication and are grateful for your kind words regarding the quick sale of your house. Regards, Reeds Rains
5/5
GoogleProvided an efficient and friendly service throughout my house purchase.
Morning Kerry, Thank you for leaving your review for the sale of your house and we all best wishes for the future in your new home.
5/5
GoogleLibby was fantastic showing us around our potential new acquisition to our property portfolio. Polite and knowledgeable about the property and answered all questions we had. Great service.
Thank you for letting us know about your experience with Libby and delighted you were happy with our service
5/5
GoogleReeds Rains help me manage a letting, and have been really helpful in my transition to landlord. They have secured tennants and been an excellent help in making sure my property is up to a good standard. An excellent friendly team, Gemma especially has kept me upto date with any information, and helped get good contractors out quickly to resolve any concerns.
Thank you George for sharing your review of our lettings services, your kind words are much appreciated by the team! We are pleased we could help you navigate the Durham student market and look forward to continue to work with you. Many Thanks, Jenny Gledhill Lettings Manager
5/5
GoogleGem really helped us to let our flat quickly and efficiently. She helped us through the process and was there to answer all our questions…
Thank you for taking the time to leave a review of Gem in the lettings team. We look forward to continue to work with you on your investment property. Many Thanks, Jenny Gledhill Lettings Manager
5/5
GoogleI had a smooth experience getting my property rental market. Gemma Wayman was excellent, she guided me through all my options with great care and answered and communicated promptly throughout the process.
Thank you for your kind review, we are so pleased we could help you with your rental property! Many Thanks, Jenny Gledhill Lettings Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,250 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,072.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
