5/5
FacebookJust completed a buy through Reeds Rains. All staff I dealt with throughout the process were professional, helpful, friendly, knowledgeable and communicative. Would thoroughly recommend, 5*! Thanks Reeds Rains
Trusted Agent profile · North Yorkshire and East Yorkshire
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Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more
★★★★★
4,626 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,626 reviews on four platforms, rated 4.2 out of 5 overall.
2,496
Reviews on Google
All 11 offices
30
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,091
Reviews on Trustpilot
Business-wide
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Our offices
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
- Your Move & Reeds Rains Rogers Stewart Durham83 New Elvet, Durham City, DH1 3AQ, DH1 3AQ2,245 reviews · 275 on Google (4.6)84 in the last 90 days
- Your Move & Reeds Rains Rogers Stewart Stockton-on-Tees (11 Silver Street)11 Silver Street, Stockton-On-Tees, TS18 1SX, TS18 1SX2,068 reviews · 0 on Google66 in the last 90 days
- Reeds Rains, Scarborough16 Aberdeen Walk, YO11 1XP387 reviews · 381 on Google (4.6)18 in the last 90 days
- Your Move Darlington3 Deuchars Court, Duke Street, DL3 7RU358 reviews · 358 on Google (4.6)18 in the last 90 days
- Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)Unit 3, Harper Parade, TS18 5EQ335 reviews · 335 on Google (4.9)21 in the last 90 days
- Reeds Rains, Hull508 Holderness Road, HU9 3DS331 reviews · 331 on Google (4.5)19 in the last 90 days
- Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)114 Trimdon Avenue Shopping Parade, TS5 8SB279 reviews · 262 on Google (4.7)26 in the last 90 days
- Your Move & Reeds Rains Rogers Stewart Durham City83 New Elvet, DH1 3AQ255 reviews · 252 on Google (4.6)0 in the last 90 days
- Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue)114 Trimdon Avenue, Shopping Parade, Acklam, Middlesbrough, TS5 8SB, TS5 8SB244 reviews · 244 on Google (4.8)26 in the last 90 days
- Reeds Rains, Guisborough10-12 Market Place, TS14 6HF115 reviews · 110 on Google (4.8)3 in the last 90 days
- Reeds Rains Bridlington37 Quay Road, YO15 2AR8 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Your Move & Reeds Rains Rogers Stewart office
Newest first, from every platform, with the office each review is about. First names only.
Facebook2/5
Yell2 stars
tried to rent a flat from them a few years ago but they were quite rude. If you don't earn lots of money (but we did earn enough to pay the rent and deposit!) then you have no chance. They will rent to the people who earn the most money, not who applied first
1/5
TrustpilotSo incompetent. So unprofessional. So rude.
So we had a viewing booked in on a property in west ayton Scarborough with the view of possibly buying for our family home. We currently live in derby and drove the 3 hour drive with our two children, Once in Scarborough we tried checking the property online again but was no longer showing?? We then rang the company to be told oh no it's still booked in at 3 pm for you as agreed. We then spent four hours killing time until the appointment.On arrival at the propery there was other people with Reedsrains and then we were told oh your viewing was cancelled as it's sold!!!!!!! immediately calling the office to view my opinion of such incompetence I was then told well we called you and left you a message???? Where is that message??? Oh yes you left it on a completely wrong number to mine after making sure twice that they took my number correctly. As if that wasnt enough they then argued the point and said I got the message???? Why the hell would I drive for 3 hours if I had a message and they have just told me a different number to mine. When I said I will leave a review about this I got the reply back of, "oh lovely" I take this as been so rude and you know it. Didn't get one apology!!!!! All in all what I would say about this company is that it seems to be be run by young incompetent people for doing simple work. Baffles me how a company like this trades. You only have to see the other reviews to know it's a naff company.
1/5
TrustpilotDon’t use these cowboys!
Just out to rinse you for every penny you have. Don’t ever use these cowboys They refused to do repairs meaning we had to do them in a rented house they’d asked us to leave because it’s for sale!
1/5
TrustpilotIf you are thinking of renting a …
If you are thinking of renting a property using this outfit think twice and go elsewhere or you will be sorry, you have been warned, avoid,avoid,avoid !!!!!!!!!!
1/5
TrustpilotUnethical practice of allowing …
Unethical practice of allowing Gazumping on a property after an offer was accepted and Survey/Conveyancing costs incurred. Appalling experience.
1/5
TrustpilotThey let us down when buying our first …
They let us down when buying our first house and on day we picked keys up and my solicitor told contracts been exchanged and we can go down and pick keys up , only to find the people who sold me house was still in and they didn't move out till 5pm and they handed me the key so very unpleasant experience, and reedsrains wasn't interested.
5/5
YellFantastic
Cannot Thank Dan enough for all his hard work Thanks again Dan
5/5
TrustpilotRemortgage Reeds Rains Stone
We recently did a remortgage and change of equity share transfer with Reeds Rains Stone Branch . Our mortgage advisor Jordan Powell was outstanding. He gave us fantastic and detailed service guiding us through very step and advising us honestly throughout the entire process, which he made easy. Even when we had a hiccup caused by our lender he fixed it within the hour and even came across to reassure me in person that it had all been sorted. He was there through the entire process with any query we had no matter how small and made a stressful process much easier for us. I couldn't recommend him highly enough to anyone looking for mortgage advice.
5/5
Trustpilotespecially pleased with the service provided by Sofia Shahbaz @ Reeds Rains
I recently purchased property marketed by Reeds Rains and I'm especially pleased with the service provided by Sofia Shahbaz @ Reeds Rains in Salford Quays. She's a consummate professional, very knowledgeable, responsive and thorough in her work from start till completion.If I'm to sell or let property in the future, Sofia would undoubtedly be my first port of call.
2/5
TrustpilotNearly a year on from our initial …
Nearly a year on from our initial listing with RR I am still so unimpressed I felt the need for this review. And no I am not a continual whiner, if you look at my other reviews they are predominantly 5 stars.As they were agents for the new homes we were interested in we listed with them without comparison, rather stupidly I told them just that, I will not be so naive again. Initially things seemed OK although a bit more guidance on price may have been helpful, instead I suggested a hopeful figure which, hands up, my fault, was a bit optimistic. There was a pretty poor spelling error on the particulars which I pointed out twice but never got altered, but that isn't going to stop the house selling to be fair. 4 weeks on with no feedback (they do email Web stats but they are meaningless and despite asking for an explanation it was never forthcomming) or viewings I go into the office and drop the price £15k, a big drop but if it was £5k wrong they would have viewed and offered. And lo and behold viewings and a sale. Quickly followed by the chain falling apart. They wanted to leave the sold board up as our buyers were straight back on the market and would sell almost immediately, seemed odd but in hindsight.....we lived facing a very busy road and a sold board with their name on is priceless advertising! 3 weeks later and no communication from RR I took the sold sign down and told them, within 3 days 4 viewings the first of which offered and we accepted. My biggest mistake was to let them cancel the other 3 viewings, my words were "I trust you to act professionally and in my interests", what an idiot. Our 'perfect buyer' turned out to be anything but, we were never kept informed and pushed on with the reservation of a new build home, solicitors and all. 12 weeks later and our third exchange of contracts I call RR to say I trust all is progressing finally to be told "ah, she hasn't even asked her solicitor to do any searches yet"!! Next day I took their sign down went into their office and asked for my keys back, their parting words were priceless, "she really still wants to buy your house", oh really......thereby loosing circa £2500 on the new house purchase. Very poor communication, bordering on being missleading. Oh and one month later we went with another local agent who sold it 3 times in 2 days eventually to a real 'cash buyer' who was turned away by.....RR
1/5
FacebookRating only, no written review.
2/5
TrustpilotDissapointing, Tedious and Expensive
Dissapointing and tedious. I bought a property through RR. The process was slow and mediocre but in an industry where it's predominantly poor I was patient and can say it was 'ok'. I gave my new investment to RR to then let out and manage. Again the lettings process was alright, ongoing management was a little slow but a few of their people have a good service. After the second year, my tenancy was coming to an end and no one seemed to care. Myself nor my tenants heard from RR despite chasing until after the end date of the tenancy. By that time I had contacted my tenant myself (obviously) and made our own arrangements. Once RR eventually realised they'd dropped a ball, rather than apologise and look to win my business back, they proceeded to pursue me for a termination of service fee. I will not be using their business for any future transactions or management of my portfolio. And should I come across a property I wish to buy advertised by them I will go out of my way to locate the owner and deal directly with them. Not good enough.
5/5
FacebookI would definitely recommend RR to sell your home they sold my property within days to enable me to buy the property of my dreams � great team they work 100% for their fee!!! Thanks RR of Guis your AWESOME �
5/5
Googleexcellent fast friendly and efficient service from claire crosby many thanks leslie carpenter
4/5
GoogleRating only, no written review.
5/5
Googleexcellent fast friendly and efficient service from claire crosby many thanks leslie carpenter
5/5
GoogleClaire Crossby from the Durham branch was ever so helpful and took the stress out of the conveyancing process
1/5
GooglePulls charges from nowhere at the end of tenancies - £120 check out fee? No thanks... Staff do not return phone calls, maintainance issues are ignored.
1/5
GoogleSimilar to others, there is a poor level of communication with calls not returned and maintenance issues ignored - even broken radiators in winter! Also, they faked my signature on our check-in form, of course there is "no evidence" for this, other than the fact it is not my signature! Being in communication with our landlord it appears that they have had a similar experience too.
5/5
GoogleGem was brilliant helping me find my first property to buy! Kind, friendly and efficient service. The sellers used their solicitors though and I'm not sure they'd get five stars...
5/5
GoogleMany Thanks to Claire and Christine, indeed the whole Reeds Rains team for going above and beyond the call of duty which helped us obtain our new home. From the word go they were thoroughly professional keeping us informed at every step of our home purchase !
4/5
GoogleWe worked with Reeds Rains both as landlords and sellers. They are very professional, and are always at the end of the phone to discuss any queries/concerns. We didn't get the price we were looking for on our house, but I think that is more to do with the housing market in Durham. Staff were proactive and sympathetic every step of the way.
5/5
GoogleMy experience with the Durham branch was faultless, I was obviously very anxious as this was my first purchase but I would go as far to say that Gemma, Claire, Lauren x2, Jen and the Julie literally held my hand throughout the whole process. My mortgage was sorted in branch as well with Christine the mortgage advisor, I received emails from this lady at 10 o clock at night!! A fantastic lady and incredible at her job, thank you for my new home and thank you team for a first class service.
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Questions about Your Move & Reeds Rains Rogers Stewart
Which Your Move & Reeds Rains Rogers Stewart office has the most reviews?
Durham has the most, with 2,245 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,068.
Where are the Your Move & Reeds Rains Rogers Stewart offices?
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
- Bridlington: 37 Quay Road, Bridlington, YO15 2AR
- Darlington: 3 Deuchars Court, Duke Street, Darlington, DL3 7RU
- Durham: 83 New Elvet, Durham City, DH1 3AQ, DH1 3AQ
- Durham City: 83 New Elvet, Durham City, DH1 3AQ
- Guisborough: 10-12 Market Place, Guisborough, TS14 6HF
- Hull: 508 Holderness Road, Hull, East Yorkshire, HU9 3DS
- Middlesbrough (114 Trimdon Avenue Shopping Parade): 114 Trimdon Avenue Shopping Parade, Middlesbrough, TS5 8SB
- Middlesbrough (114 Trimdon Avenue): 114 Trimdon Avenue, Shopping Parade, Acklam, Middlesbrough, TS5 8SB, TS5 8SB
- Scarborough: 16 Aberdeen Walk, Scarborough, North Yorkshire, YO11 1XP
- Stockton on Tees (Unit 3): Unit 3, Harper Parade, Stockton on Tees, TS18 5EQ
- Stockton-on-Tees (11 Silver Street): 11 Silver Street, Stockton-On-Tees, TS18 1SX, TS18 1SX
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