Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleCompletely. Useless
Wont respond phones I been with them two months
All my months rent for maintenance and maintenance .
Useless and worst service I received .
Good in ripping off landlords .
Plz stay away from them .
They took my rental money in the name of contarvters fess while still not agreed .
Plz plz don't go with them
Ram · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Your complaint has been fully investigated by our Customer Relations team and you have received our final viewpoint. We’re sorry that you’re still unhappy with the service you received. The next step would be to approach The Property Ombudsman who can offer independent dispute resolution. Details of how to contact The Property Ombudsman can be found at Stage 4 here: https://www.reedsrains.co.uk/contact-us/lettings-complaint-branch
Kind regards
Reeds Rains Scarborough
★★★★★ 5/5
GoogleJust bought a house with reed rains and they was fanatic ! Kept me up to date at all times and was so helpful ! Lauren is fantastic and so easy to deal with . Massive thanks to you all
Katie · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Hiya Katie,
Lovely to hear from you, you are so welcome! I know you have grand plans for the place but I can't wait to see you make it in to your perfect family home, I hope I get an invite?!
Thanks,
Lauren
★★★★★ 5/5
GoogleFrom day one, showing me around the property, to the day of completion, Bekky was always there to help push things along and answer any of my questions. I would highly recommend using Reed Raines for buying or selling a property, "Purple Who ???"
Steve · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Thank you for your review Mr Johnson. It was certainly a close call but I'm so happy I got you moved into such a lovely property! Good luck with everything and you know where I am if you need anything :)
Kind Regards
Bekky
★★★★★ 5/5
GoogleThe staff have gone above and beyond in helping me find a property in a short deadline. Clark and Lucy in particular. The process has been efficient and easy and the property is perfect.
Can’t thank you enough.
Highly recommend.
Daniella · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Hi Daniella!
I am so glad you are happy with the house and our service. It was really lovely meeting you and helping you secure the tenancy.
Many Thanks,
Lucy :)
★★★★★ 5/5
GoogleVery professional and efficient service. The whole experience was made so much better by the care and attention shown to us by Bekky. She is an absolute star who guided us through the whole process , offering help and support when ever we contacted her. Big THANK YOU.
Kelvin · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Thank you Mr and Mrs Andrews! I have enjoyed getting you sold and moved; it was such a lovely property to sell.
Good luck with everything and remember, if you are ever passing, do please pop in.
Thanks again. Bekky
★★★★★ 5/5
GoogleCouldn’t imagine going with any other estate agent. Being a first time buyer, Bekky and the team have guided me all the way throughout the process. Kept me informed every step of the way, and has made the whole experience stress free for me. Extremely friendly and professional service. Thank you
Lisa · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Thank you for your review Lisa. I am glad we have been able to guide you through the process and keep it stress free for you! Hopefully not long now until you have the keys and you can get all moved in! And who knows, if you ever decide to upsize in the future then you know where I am.
Kindest Regards
Bekky
★★★★★ 5/5
GoogleTop marks to Lauren Hodgson for her professionalism and dedication while selling our mothers flat, would definitely recommend her to anyone in the process of buying, selling or renting in the Scarborough area. Thanks again!
Victoria · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Definitely a marathon and not a sprint with this one, especially at the end but we did it! You had a great sense of humour throughout which I think at times kept us both going! I hope your Mum has settled well and you know where I am if you need any help again!
Thanks, Lauren
★★★★★ 5/5
GoogleLauren was fantastic at looking after the sale of my property. She found buyers very quickly, was always upbeat and easy to talk to, and was always on top of things. Thanks so much!
Rob · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Hi Rob, thank you so much for this, it was my pleasure to sell your house and I hope that I was able to make the experience as pleasant and stress free as possible!
Thanks, Lauren
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️ To all the team at the Scarborough branch for selling the house quick sharp. Hassle and stress free from start to finish. The team did all the viewings and even let the dogs up the garden in the process. An extra 🌟 for Lauren who has put up with me the most and for being at the end of the phone and keeping me up to date all the way....it’s finally moving day on Friday 👏
Ruth · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Hi Ruth,
We'll have to frame all the stars there and put them up in the office, thank you! I've thoroughly enjoyed helping you through the whole process, I know how hard you work so I'm pleased that we were able to make it so easy for you, your dogs were great too! Good luck with the move, we'll speak to you soon.
Thanks, Lauren
★★★★★ 5/5
GoogleVery pleasant Estate Agents. Unfortunately I did not end up buying a property from them, but they did keep me up to date with new properties on to the market, which was refreshing. I can not remember the name of the gentleman I had dealings with but he was very polite and knowledgeable. I will undoubtably be coming back to you when I come to sell.
Terry
T · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Thank you for taking the time to review us here, we have passed on your comments to the whole team, you have all of our details so please do not hesitate to contact us when you are ready to sell we will be happy to help!
Thanks,
Reeds Rains Scarborough.
★★★★★ 5/5
GoogleBecky was fabulous. We were totally new to this and she made everything so easy, she constantly kept us updated and we couldn’t have asked for more. 5 stars from us, highly recommended! 👍 …
Hayley · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Hi Hayley,
It is great to hear that you were happy with the service . I certainly aim to try and keep the process as stress free as possible, we all know moving can be very stressful!
Congratulations on buying your first home!
Thank you. Bekky
★★★★★ 5/5
GoogleVery professional team. Communication is key to exceptional service from a customers perspective when selling/buying a property and I found Dan and Bekky to be first class throughout the process. Thoroughly recommend Reeds Raines.
Andrewjoy1978 · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Hi Andy!
Thank you for taking the time to leave us a review. It is lovely to hear such great feedback as we do strive to provide a fantastic service.
Good luck with the move and should anyone express an interest to sell; you know where to send them.
Thank you,
Bekky and Dan, Reeds Rains Scarborough
★★★★★ 5/5
GoogleI have just completed buying my flat with Reeds Rains in Scarborough and everybody could not of been more helpful, I would particularly like to thank Lauren Hodgson, who made the stressful process of buying a property a breeze. Well done all.
Andrew · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Hi Andy,
Thank you so much for that it's so nice to hear, we always try our best and I know how much you appreciated us dealing with everything for you. I hope you will be very happy in your new home.
Thanks,
Lauren
★★★★★ 5/5
GoogleMy girlfriend and I were looking for our first flat together and I just want to give praise to Lucy for how efficiently and smoothly the process was. We expected for the process initially to take months but with Lucy's help and expertise less than 1 month!
walked in yesterday afternoon after work signed a couple document and was given the keys to our new home. I cannot thank you enough for what you have done for us Lucy.
Hayden Hart
One extremely satisfied customer and new tenant
Matthew · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
I am so glad you and Jenni are happy with the service! I look forward to managing your tenancy and helping in any way I can.
Many Thanks,
Lucy
★★★★★ 5/5
GoogleWe are based in Manchester and were looking at buying a place in Scarborough. We contacted Beckky at Reeds Rains to arrange a viewing on Belgrave Cresent and would like to say she was very helpful, informative and was able to answer all our questions. We put a offer in with Beckky and this was accepted. I would like to say thank you for a excellent and profession service and would highly recommend. Graham Fisher and Tracey Fox
Tracey · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Hi Graham and Tracey!
It has been an absolute pleasure dealing with yourselves. I'm glad I was able to find the property for you in Scarborough! :)
Keep in touch!
Bekky
★★★★★ 5/5
GoogleFantastic- I wanted to test the waters on selling my property in Scarborough. A photographer was sent round the following day after I enquired, and Bekky Lenaghan gave me extensive advice on small changes I could make to ensure maximum interest on my property. The viewings came flooding in a couple of days after my house was advertised on their website and in their shop window. Would highly recommend. Looking forward to listing my property with them next year when I plan on relocating.
Louise · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Hi Louise!
What a lovely review. You have a beautiful house and I am happy I was able to offer you this advice.
I certainly look forward to marketing the property for you when you are ready.
Thanks. Bekky
★★★★★ 5/5
GoogleThe best estate agent in the area really helpful buying and selling property I can't recommend highly enough. Becky was fantastic and put herself out to allow us to view properties when suited. A credit to the company im sure
Shane · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Thank you for taking the time to pop me a review on Shane. It is a pleasure dealing with you. I'm sure we will be speaking again soon.
Thanks again. Bekky
★★★★★ 5/5
GoogleGreat customer service, I couldn't thank Lauren from Scarborough branch enough, she was very helpful with all the information she shared and helped and guided us through different options. She advised us and arranged for us to see Josh the mortgage advisor who agsia was extremely knowledgeable within his feild again sharing different options that we could follow. Laurens customer service didn't end throuthout the whole service.
Thank you very much for your help and support.
Dayle · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Hi Dayle,
Thank you for taking the time to leave me such a lovely review, I'm so glad I was able to help and I'm looking forward to the day you officially you own your own home! If there's anything I can do to help throughout the process then please do let me know!
Thanks, Lauren
★★★★★ 5/5
GoogleHave dealt with Lauren at this branch, also dealt with her purchasing the house originally, nothing but exceptional. I would recommend lauren as a person at reeds rains to anyone. Always goes above and beyond to get answers, even when it's not expected of her. Thanks for all your hard work!
Jess · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Hi Jess,
Thanks again for taking the time to write such a lovely review for me, I'm really pleased that you followed me to Reeds Rains in order for me to help you with your move, here's hoping for a smooth transaction.
Kind regards,
Lauren :)
★★★★★ 5/5
GoogleWe are first time buyers and the process couldn't have been made easier for us. Lauren was such a great help and made everything so simple for us especially as were away on holiday for part of the initial process she could not have done more to help us. Would highly recommend!
Danielle · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Hi Danielle,
Thank you for the lovely review - it's not every day I'm negotiating with someone when they're sat by the pool in a foreign country but I'm glad I was able to sort everything out for you and you could still enjoy your holiday!
Enjoy being a Homeowner and you know where I am if you ever need me again!
Thanks, Lauren
★★★★★ 5/5
GoogleI have just bought my first property and the process seemed really daunting. I have been so impressed with Reeds Rains Scarborough and the service they have provided. Thank you to Clark who has really helped my out. I recommend using these people.
David · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Hi David,
Thank you very much for kind words. It has been a pleasure to have met you.
Clark
★★★★★ 5/5
GoogleI have recently been dealing with Reeds Rains Scarborough for the purchase of my new property, Lauren there has been my main contact and she has been great throughout the process, as have all the other staff I’ve spoken to!
👍🏻👍🏻👌🏻👌🏻👏🏻👏🏻👏🏻👏🏻
Keep up the good work
Chris · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Hi Chris - great to hear how happy you've been! You've bought a fantastic house and I hope you will all be very happy there!
Thanks, Lauren
★★★★★ 5/5
GoogleWe have looked at a lot of properties with a lot of Estate Agents but just wanted to say how much we were impressed by Daniel Thomas, Valuations Manager at Reeds Rains in Scarborough.
He was very professional, extremely knowledgeable about the local market and was very honest in terms of his advice to us.
We think you're very lucky to have him!
We'll be back!
Christopher · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Thank you Mr Morley for your kind review. Hopefully we will see you soon again in branch to help you secure another property.
Kindest Regards, Dan
★★★★★ 5/5
GoogleThe whole team at Reeds Rains made the process of selling our property extremely straight forward and the assistance of Lauren and Dan went above our expectations. Would certainly recommend and use in the future.
Joe · 7 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
I'm really pleased to hear how happy you've been with our service, we always strive to do the best we can and are just as happy with how quickly we've sold your beautiful home and hope to deal with you again in the future.
Thanks,
Lauren
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