Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotProlonged, unprofessional, nightmarish!
Currently in an awful situation with Reeds Rains. No inventory provided at beginning of lease, were lied to about the property having been professionally cleaned. They refuse to do any upkeep work, despite fully managing on behalf of the landlord. They claim "landlord must consent" prior to confirming any repair. It is a scam. Landlord is probably paying them to enjoy his/her own life, and they're squeezing us out of money with extortionate fees. We moved into the place and trash had been left in the front and back yard, food remnants in kitchen cupboards...stay away while you can! UNPROFESSIONAL PROFESSIONAL LIARS.
A · 12 February 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotAt first I thought yeah very good
At first I thought yeah very good, Alison was amazing in helping get sorted. But throughout things I told them about maintenance that needed doing didn't get done or even acknowledged apart from 1 thing so had a freezing cold flat most of the time! I've now moved out early although still under contract and the communication is horrendous especially the snotty 'Andy' through email. All I asked for is dates of when the tenant was moving in and about the inventory being done but again no real answer until today when he all of a sudden gave me an exact date surprise surprise! And emailed the moving out/ maintenance team who are useless and told me nothing apart from that there was 'outstanding work' even though I've emailed issues I've had with them and issues that arose because they didn't maintain the property correctly. Still no reply from them too. Stay clear of reeds rains
Jord · 12 February 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotPenwortham branch... excellent professional service
First of all, my girlfriend and I would like to say a big thank you to Rachel and Adam for literally everything they’ve done for us from finding the perfect property and going through with the paperwork. Secondly, they were really kind and easy to work with throughout the whole process.A big thank you to you both again!!! I’d definitely recommend the Penwortham branch to everyone!
Marcell · 10 February 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotWASTE OF TIME AND LIARS!!!
Booked an appointment and had to wait two weeks as I needed them to visit for a valuation on a Saturday. The appointment was booked for today (Saturday 9th Feb at 12 noon). I got a call yesterday confirming the appointment, however nobody has turned up. At 12:15 we called as the agent was late (not professional), when we eventually spoke to someone we were told somebody had spoken to us to advise the appointment had been cancelled. LIARS!!!We were told reeds rains had made all their staff redundant at 5pm last night and they now only have one office in Liverpool. I feel for the people that have been made redundant, but take exception to those left lieing and not informing us.Complete joke!!! They say they take customer service seriously, if that’s them taking it seriously I dread to think of what it would be like otherwise.AVOID!!!
Andrew · 9 February 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
GoogleFriendly staff. 5* service
D · 7 February 2019 · Your Move Darlington
★★★★★ 5/5
GoogleA very good team to work with.
Penny · 7 February 2019 · Your Move Darlington
★★★★★ 5/5
GoogleExcellent staff. I couldn't have asked for more.
Peter · 7 February 2019 · Your Move Darlington
★★★★★ 5/5
GoogleIt was quite helpful .
I recommend to all my friends .
" YOUR MOVE "
Ale · 7 February 2019 · Your Move Darlington
★★★★★ 5/5
GoogleCourteous and helpful. They have found exactly what I asked for every time I have used them. Will continue to use them.
Roslyn · 7 February 2019 · Your Move Darlington
★★★★★ 5/5
GoogleThe staff at Your Move Darlington are very efficient, friendly and helpful, their knowledge of the market is invaluable.
Caroline · 7 February 2019 · Your Move Darlington
★★★★★ 4/5
GoogleI found your move very informative. If we need to know anything or get stuck on anything they are there with advice and a helping hand. Keep up the good work
Terry · 7 February 2019 · Your Move Darlington
★★★★★ 5/5
GoogleI’ve rented many properties and can say this is the best agents I have used they have been a pleasure to work with very friendly professional staff cannot recommend enough
Isabel · 7 February 2019 · Your Move Darlington
★★★★★ 1/5
GoogleVery disappointed with their service whilst trying to find a tenant for my rental property.
Poor communication, poor results, and extortionate fees to tenants hence why my property has been vacant for months with a huge cost to myself.
Highfield · 7 February 2019 · Your Move Darlington
★★★★★ 5/5
GoogleI personally deal with Emma Eskdale on a daily basis. Efficient, professional and excellent service provided to all from beginning to end. 10/10
Emma · 7 February 2019 · Your Move Darlington
★★★★★ 5/5
GoogleFound a tenant quickly and made the process very straightforward on my part. It gives me a high level of confidence that things will run smoothly when I move away and they are managing my property.
Kendra · 7 February 2019 · Your Move Darlington
★★★★★ 5/5
GoogleThe staff at Darlington branch were professional and very helpful. They kept me updated at every stage of marketing. A first class Estate Agent would highly recommend.
Karen · 7 February 2019 · Your Move Darlington
★★★★★ 5/5
GoogleYour Move Darlington is brilliant! Not all Letting Agents are good. In particular Andrea is so efficient at looking after my property. Well done!
Alan · 7 February 2019 · Your Move Darlington
★★★★★ 5/5
GoogleI have just purchased a property and the staff in the office have been incredible. Very friendly and so helpful. They managed to sort everything out for me with regard to the mortgage company, insurance and even the solicitors. I would highly recommend them.
Cheryl · 7 February 2019 · Your Move Darlington
★★★★★ 5/5
GoogleDarlington branch repair service is great. Such a great support service for tenants. Andrea deals with problems quickly and the contractors that come out are always professional. can not fault this service.
Tracy · 7 February 2019 · Your Move Darlington
★★★★★ 5/5
GoogleRecently used the services of Your Move Darlington, was very impressed with the attention to detail and continuous contract from the team. Would not hesitate to recommend. Well Done David, Emma and Danielle
A · 7 February 2019 · Your Move Darlington
★★★★★ 4/5
GoogleYour Move were very helpful when selling my Father's house in 2017. It was particularly useful to us to be able to get some jobs around the house and garden done through them. Kim was brilliant.
Linda · 7 February 2019 · Your Move Darlington
★★★★★ 5/5
GoogleJenny - Lettings Manager at Your Move in Darlington, is exceptional! She is one of the most courteous & respectful people I have ever encountered in the lettings business, and many could do well with having her graciousness & personable disposition towards tenants
Sarah · 7 February 2019 · Your Move Darlington
★★★★★ 5/5
GoogleWe cannot say enough about the staff and the firm of your move. From the initial meeting with the evaluation,to the closure of the sale. All of our needs and requirements were met. The professional manner from all including the solicitors package was a great help having it all in one place was a bonus. We both would highly recommend Your Move to any future customers. Thank you
Stephen · 7 February 2019 · Your Move Darlington
★★★★★ 5/5
GoogleAlthough I haven't been a tenant in one of their properties very long. I have always had excellent service and advice. I would like to praise Andrea for her continued support and help at any time. I not only consider her my agent but also my friend. I have had a few problems but andrea always did her best to help.
Christine · 7 February 2019 · Your Move Darlington
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
