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★★★★★ 1/5
TrustpilotDON’T RENT YOUR HOUSE OUT TO REEDS RAINS
The house next door to us has been rented out to someone who parties 3 times a week blasting loud music and screaming until 6am. This has been going on for longer than 6 months. We contacted Reeds Rain for some help as we are drained and it is now affecting my partner losing money at work as he is unable to drive due to lack of sleep! First time we spoke to Reeds Rain they said they would send a letter out to the tennant. A week later and the parties continued so we rang again and were told there is nothing they can do! Meanwhile, the house next door is slowly deteriorating with cigarettes and cat food littering the front! This is our first home that we have saved to buy and it has been ruined! Thanks Reeds Rains for giving us a drug taking yob as a neighbour. If only we had the owners number to tell them what is happening to their home under Reeds Rains supervision.
Katie · 3 May 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotWorst Experience of my Life!
We attempted to purchase a house through Reeds Rains some time ago now and it's taken me a long time to get over the issues we had with their awful and unprofessional customer service. Thankfully the branch we used, Fulwood Preston, has now been closed down although no doubt the staff involved will still be working within the business in their disgusting manner.We attempted to put offers in on a particular property but Susan Taylor, who we unfortunately had to deal with most of the time, was extremely obstructive and lied throughout the process. At one point Reeds Rains chose to not pass our offer on to the vendor and it was only when we made contact directly with the vendor that this was discovered. The vendor was absolutely appalled by their attitude and even went into the branch to tell them what they thought.It was quite clear throughout the process that Susan Taylor did not want us to purchase this house, although we never found out why, as her attitude was consistently awful. The branch manager told us to go to see our mortgage advisor and get in touch when we had done so. Our mortgage advisor kindly called the branch on our behalf as we had been instructed to do. Unfortunately Susan Taylor answered the call. After he passed on all the information they had asked for Susan Taylor said "I don't understand why you've called because they are not going to get this property anyway" before slamming the phone down on him. He was understandably shocked.After some time we eventually got our offer accepted only to be told at the last minute that the other potential buyers had finally decided to match our offer and the vendors had decided to go with them as they were sick of the whole saga. We accepted their decision but it was clear that Reeds Rains cost us the purchase of this property with their underhand tactics and awful customer service. Strangely enough when the property did eventually go through the sale price was £5000 less than what we had offered which only confirmed my suspicions.Disgusted with the service we received we decided to take our case to the ombudsman. Throughout the complaints process Reeds Rains were absolutely terrible, contradicting themselves and refusing to believe they had done anything wrong.After many months the ombudsman made their decision and ruled in our favour on three separate counts. They agreed with exactly what we had said right from the start and we were awarded our much deserved compensation.What astonished me is despite the ombudsman ruling that Reeds Rains acted unprofessionally at various points and that they had caused unnecessary emotional stress, never once has anyone at Reeds Rains apologised. I thought when the cheque for our compensation arrived in the post it would be accompanied with an apology but no. Absolutely nothing.What a terrible company from top to bottom.
Jay · 29 April 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotHorrendous Customer Service
Horrendous customer service from start to finish, i will never deal with Reeds Rains again due to complete lack of professionalism and arrogance received from the Rothwell branch. I would advise anybody looking for a property to use another branch on the high street. You pay extortionate fees for a service that is absolutely disgraceful, they are quick to take your money but its painful to get back what is yours. When asking questions regarding the property and fees, they give you an indirect answer and beat around the bush, not to mention fees that are not clearly stated. Completely dishonest, incompetent and rude. If I could give 0 stars they would certainly be getting this. The worst person from the Rothwell branch for customer service was Joanne Woodhouse, who in my eyes is completely unemployable, due to her attitude and inability to be professional, she should not be working in a business that is anything to do with customer relations, but it wasn't just one person, this seemed to be the case from managerial level down. Jorden Harrigan was another employee ("Property manager") whose customer service was appalling, he seemed to get a kick out of making things as difficult as possible and thrived off sending arrogant emails, seemingly with the intent to wind you up. I cannot reiterate enough to stay away from Reeds Rains!
Joss · 25 April 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotNOT GOOD AT ALL
I put the sale of my holiday home with Reeds Rains thinking that I would get a good deal from a large company...WRONG !!Being a holiday home I am obviously not 'in residence' every day so I put trust in my agent only to find that It took almost 3 months for them to erect a 'for sale' board!...communication was almost non existent with me having to phone up for feedback on the 2 viewing they managed to arrange.Prior to changing agent I had 2 independent valuations both of which valued my property at £8000 more than Reeds Rains and via my new agent I have had 3 viewings in 3 weeks and a resultant offer close to my asking price.On the plus side I have to say that Reeds Rains staff are very polite.One last thing...I am now stuck with a Reeds Rains 'for sale' board as despite 2 written requests they seem most reluctant to remove it !!
Bob · 17 April 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotAbsolutely awful company
Went with this company to sell my home. We went with everything that was told to us got Tennant out so home was vacant as they said this was better to sell. They came in and took awful photos of the house that did not show full potential on the website, was advised to put into an auction but also did not explain the 6000 pounds extra on top of the asking price if someone bought the house no communication, poor customer service, my home was on the market for 3 months had alot of viewings 2 offers 20 thousand pounds short of asking price and was told to accept price. The branch we were dealing with closed and we were not notified of this had to find out from another estate agent. We have since left these and went with another company home was only on the market a day and was sold for the full asking price so please tell me how can one say accept a price 20thounds pounds short of the asking price I don't understand. All I can say I would never recommend this company to anyone.
Alan · 15 April 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotLiz at reeds rains Dinnington fantastic…
Liz at reeds rains Dinnington fantastic service and support from start to finish.Proffesional, approachable and knowledgeable. Thank you Liz
Maggie · 13 April 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotKathryn at the Northwich branch has…
Kathryn at the Northwich branch has been fantastic and has fantastic knowledge with buying and selling. We held out for our dream house after the seller decided not to sell before christmas. Kathryn knew how much we loved the house so we were contacted again January when the house went back on the market.
Stacey · 29 March 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 4/5
TrustpilotA difficult year for us when dealing…
A difficult year for us when dealing with the estate of a bereaved relative in Scarborough. Everyone at the RR office in Scarborough have been helpful and professional throughout. Huge thanks to Rebecca and the team for your support.
MRS · 22 March 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotDo not waste your time using Reeds Rains
Appalling level of customer service. Staff are unclear on basic Data Protection and GDPR. Unhelpful response when a complaint was raised with management. A catalogue of errors. I wouldn't waste my time with this estate agent.
Cara · 22 March 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotGot refused on racial reasons
Got refused on racial reasons as I'm from Ireland, while another agency let me view the same property with no problems
Mandara · 18 March 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotLandlords experience: COMPLETELY AVOID! Durham branch.
This company's service is one of the worst business encounters I've had in my entire life! Our dealings with them has been an absolutely nightmare!!! You pay extortionist fees for a service that you can only be discribed as borderline fraudulent. We are seriously considering taking them to an ombudsman: the just run off with the money and leave us and the tenant in an awful situation. Never can get a straight answer, there's always 'another' colleague dealing with it, straight up deceitful service. They very rarely get back to you and if they do the information is insufficient and incomplete.We regret every doing business with this company. For your own sake just completely avoid
Liz · 18 March 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotLettings from Reeds and Rains Stone branch (now closed)
Tried to give zero but sadly can't. The STONE branch which thankfully closed was utter rubbish from the manager down to the staff. No help no clue only letting statistics important. After sales utter c#*p. The property maintenance team based in Cheadle which is also shut down was a waste of space. Property management team is based in Hampshire NOW and our dealings with a young lady called GEORGINA have been great she gets the ball rolling. REEDS & RAINS took our landlord on and it was obvious that they were not briefed how to leave property for ingoing clients and you are expected to accept a ridiculous inventory report. It's been a nitemare from the start. Wether you are buying or letting I would stay well clear and save yourself a lot oh hassle and grief. THE BRANCH has shut that we registered with but no one has told us this fact brilliant SERVICE. Let's see if they M.D. can respond NOT.
Tony · 18 March 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotLiars and shysters!
Liars and shysters. Wish I could give zero stars. Took weeks just to get them to photocopy ID documents. Mortgage advisor lied every step of the way, wasted six weeks of my time and falsified documents. Complaints process pathetic, didn't address any comments I'd raised but sent a 20 page document which "answered" a million questions I didn't ask?Walk down the street and pick one of the other estate agents on the same row. You can't do any worse than these incompetent morons.
Philip · 14 March 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotGreat letting agents
We used Reeds Rains in Rhyl as a letting agent.Joe and Sally helped us along,as we didn't really know anything about renting a property.Joe set up everything for us and made sure it all went smoothly.We even got a rental sorted from the day the property it was released.If you have no idea about renting property out,just pop in the estate agents,and ask for help,they are very friendly, pleasant people.I would recommend.... always.
Mrs · 8 March 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 4/5
TrustpilotPEMBERTON BRANCH
PEMBERTON BRANCHI have only been to 1 viewing but I can say that Alan was a dedicated professional. He quickly put our minds at rest when he contacted the office for further advice He was very knowledgeable on the area and on local housing stock (We didn't know the area very well) The head of Letting Bryony was also equally as quick to respond to my questions, both by phone and email. If our viewing is not successful we will obviously ask them to keep us in mind for any potential rentals that ticks our boxes. John & Mary
Jack · 5 March 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotReeds Rains Liverpool
Reeds Rains Liverpool are shocking. I engaged them on a full management basis to look after the one house that I was renting out (and which used to be our home). They are incompetent, dishonest and rude and still owe me thousands of pounds - almost a year after (on the advice of my solicitor) I sacked them. They failed to do any of the things promised in our agreement, such as carrying out condition and inventory checks twice a year. The tenant they put in place, and whom they were so in awe of (“no we can’t go in to check the property. Don’t you realise your tenant is a prominent local solicitor?” SO WHAT??) turned out to be a chain smoking conveyancing clerk with a penchant for daily takeaways (hence there being takeaway trays and cigarette stubs strewn all over my lovely suburban house and garden). The tenant brought in his slovenly mother who added to the piles of rubbish with unused prescription drugs, unwashed utensils, filthy gargantuan underclothes and of course, letters addressed to one or other of them by just about every debt collection agency in the UK. Of course RR should have discovered this - if only they had carried out those checks that I paid them to do.The contract specified that keeping the garden tidy was the tenant’s responsibility but I paid for supplementary gardening to be done to keep standards high. My lazy tenant (or perhaps his bone idle mother who should not have been there in the first place) couldn’t be bothered to open the side gate for the gardener. When I eventually gained repossession of the house my once picture perfect garden had gone. The lawn was waist high and strewn with my top notch tenant’s clothes and cigarette stubs, broken furniture and bin bags that they just couldn’t be bothered to put out for collection.I asked Reeds Rains to give my tenant notice in December 2016. I eventually got him out at the additional cost of a solicitor in June 2018. Reeds Rains told me that they had given him notice in early 2017 but seemed to have forgotten this when I called to collect my keys. In the interim I faced prosecution by the City Council and a claim for a year’s rent from the tenant because I didn’t have a Landlord Licence - despite having instructed Reeds Rains to license me and despite RR having drawn down payment for the licence from the rent (before my tenant stopped paying the rent. I am still awaiting reimbursement of the licence fee, and for unpaid rent, and the rental deposit and compensation for all the damage done to my home, and for the legal costs, skip hire costs, repairs to a broken fire, to my front door, to various fixtures and fittings.....And do you know what? More than eight months after my solicitor set out my claim to RR they have done nothing more than acknowledge it. No substantive response. Nothing. Utter utter shysters.
BarbaraE · 27 February 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotDurham Branch
Durham Branch - I honestly would give them 10 starts if I could! Gem and Lucy are the main people I have been dealing with in purchasing a property. They have been really helpful and understanding through the purchase ensuring that any questions we have had have been answered and liaising with the seller for us. They are polite and professional and I would not hesitate in using them to sell or purchase next time round.THANK YOU LADIES!
Lynsey · 26 February 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 4/5
GoogleCompare to other agent, a relative good service and apartment conditions I exp.
Heptoxide · 24 February 2019 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 22 February 2025
Thank you very much for your kind review, your feedback is highly appreciated and we look forward to working with you in the future.
★★★★★ 3/5
Trustpilotoverall ok but consumer service…
Dartford Branch - overall ok but consumer service experience pretty poor. Like they are constantly in a hurry and you feel more like an obstacle to them rather than a client.
Kaspro · 21 February 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 2/5
TrustpilotUnprofessional service
Arranged to have an house valued they arranged an appointemnt and time, then confirmed it.waited in and no one turned up. I rang the Ossett branch who had arranged it all and they did not have my appointment in the diary, the woman who answered the phone on Saturday morning was also very unprofessional . As they say first impressions count and in this case it was not very good. Went with another more professional company
Des · 18 February 2019 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 4/5
GoogleA really great experience,in particular, Lauren and Dan could not have been more helpful and easy to deal with.They both went above and beyond.I wouldn’t hesitate in using Reeds Rains in the future and would gladly recommend them to friends and family.
However,my experience with the recommended solicitor has been far from ideal,which is a shame as it has ruined an otherwise positive experience.
Catherine · 17 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Thank you very much for taking the time to leave us a review, I had hoped to make everything as easy as possible particularly with you not living locally so it's nice to know our efforts were appreciated.
I know there were a few difficulties towards the end of the sale with some legal issues that cropped up as they sometimes do, unfortunately the conveyancing world can be a a bit of a headache for all involved but they have to ensure everything is correct to protect you as their client but we got there in the end!
Please do recommend us to everyone you know, we'd only be happy to help!
Thanks again, Lauren.
★★★★★ 5/5
GoogleI’d like to thank Reeds Rains and in particular Clark who was our main point of contact for delivering us an excellent service.
We had a difficult tenant who failed to co-operate in the most basic terms such as answering phone calls or messages. Once we had given the tenant notice, he refused all communication and would only respond through his solicitor - which on a low value rental seemed a little extreme. Clark took everything in his stride and provided consistent and solid advice throughout. His amicable manner ensured the tenant was always kept informed in a fair and consistent way. Above all he kept us informed throughout.
Having gained possession of the property, Clark was very efficient at valuing the house, putting together sales information and securing a buyer within the first week- the whole process was efficient and easy- massive thank you for your time and commitment
Will · 17 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Thanks very much Simon, great to hear your positive feedback it's much appreciated, it wasn't an ideal situation but I'm thrilled to have been able to get this resolved for you and selling the property so quickly made it even better! Give me a shout if you ever need any help in the future I'd be more than happy to assist.
Thanks Clark
★★★★★ 5/5
GoogleHad a fab experience buying and selling through reeds rains Scarborough, Lauren was fantastic, nothing too much trouble, sold our house full asking price in 5 days. Used their recommended solicitor Murry Hills, fast, efficient, approachable also modern thinking!!! They don't mind doing things by email, also easily contactable. Would highly recommend the full package.
Sarah · 17 February 2019 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Hi Sarah,
Thanks for taking the time to leave me such a lovely review! I was so pleased we were able to get your lovely home sold so quickly and find you your dream home too! Wishing you and your lovely family all the happiness in the world.
Thanks, Lauren
★★★★★ 4/5
TrustpilotDartford branch
Dartford branch was good some girls worked really hard, and others I felt pushy and felt like they wasn’t working for me, but over all good service
Rosemary · 13 February 2019 · Your Move & Reeds Rains Rogers Stewart Durham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
