Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

★★★★★ 5/5

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The Salford Quay Branch helped me a lot…

The Salford Quay Branch helped me a lot with my property management. Many thanks to agent Amber and Ian.

Steven · 2 August 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Excellent Manchester Branch

The Manchester branch have been fantastic and incredibly professional throughout the letting service. Ryan Wood especially has been outstanding; a excellent port-of-call and hands-on advisor from start to finish. 10/10 would recommend this branch.

Tom · 2 August 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Landlords AVOID!!

Landlords AVOID!!! Reeds Raines were the managing agents for me for two years in Sheffield (Eccleshall Rd Branch which then moved to Woodseats. At the end of a tenancy, not only was the house (which had been entirely redecorated at the start of the tenancy) damaged and dilapidated, the tenant didn’t return the keys and the Agency didn’t contact me to tell me. I turned up with a van and the house was locked. There had been no oversight from them during the tenancy in spite of the requirement in writing that I wanted photos of condition on an annual basis.Needless to say, the garden was overgrown and much of the internal decoration needed remediation including reskimming an entire wall due to plaster damage. I had to pay to get gardeners to correct The neglect to the garden and the tenant disputed there was any damage/neglect/dilapidation.I eventually received the keys a month later after a month of calls to Reeds Raines from me...sometimes three calls a day trying to get their different branches to work together to retrieve the keys. They were incompetent..and in spite of my request, the agency failed to serve notice after the tenants failed to return the keys on the tenancy end date. There was more than £1800 costs to remediate, and Reeds Rains held the deposit for 5 months before submitting it to the DPS for arbitration and only released the amount the tenant agreed to £500, immediately before submitting it (they held onto the entire deposit for 5 months with no reason). 7 months later I have asked them about the status of the dispute resolution. They inform me they sent £40 to my account a couple of months ago and have not provided any outcome description to me in writing.They even asked it I wanted them to remarket the house 2 months later after I had corrected all the damage!,,,,Avoid these incompetent frauds. They are just taking your money and doing everything they can to hold onto it (not submitting the deposit for dispute resolution) without even training their staff in the legal process around letting.They are the absolute worst letting agents I have ever encountered. They lied to my face so many times!!!!

Frances · 1 August 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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They have been very helpful

They have been very helpful and understanding and always have time to explain and answer any queries I've had

Peter · 31 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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The staff at West Derby have been very…

The staff at West Derby have been very helpful throughout - before and during the sale. They went the extra mile when problems arose and could be relied upon to sort them out. Special thanks to Nikki Ford for bringing her experience to bear and for keeping everything on track.

Penny · 29 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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James 5 stars

May I thank James in property letting for all the assistance he gave to my daughter and sorting out the problem with her apartment and talking with landlord and dealing so well with the issue ... very polite professional gentleman

Mary · 29 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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great service.

Rating only, no written review.

Yitzi · 25 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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All hail James Robinson

After over 10 months of a landlord dispute and poor communication from everyone else dealing with this within reeds rains step forward James Robinson, James helped solve a dispute that nobody seemed to be bothered with before in about 10 minutes, very professional and an asset to the company.

Chris · 24 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Poor experience

Very poor service as a buyer of a new home!! I complained about attitude of staff and they made the whole process of buying a new home an awful experience. I would not recommend at all

Barbara · 24 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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HORRENDOUS!

HORRENDOUS!! Avoid avoid avoid!Do not go through this agents to rent a property they treat you absolutely disgusting! Always to busy to answer calls, never want to help with any issues but can’t wait to take your money Avoid at all cost

Lorna · 23 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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LANDLORDS AVOID!!!

Where do I start? My brother and I had a property managed by Reeds Rains for about 4-5 years. At first everything seemed to be fine, all queries dealt with and good tenants found for us. The fee was steep but we were happy it was being managed. Then bit by bit the issues started. I can't list everything here but basically the house was put into trust, and then my Mum passed away in 2017. Straight away we supplied a copy of the Death Certificate to Reeds Rains. Unfortunately there was mis-communication between departments and we ended up having to supply a copy of the certificate a couple more times as they kept writing to her, which as you can imagine was distressing. Then the house was taken out of Trust, and we supplied them with the relevant document. They never told us they needed anything further until about a year later, and up until leaving them all correspondence was addressed to 'Mr Trust' even though those documents were also supplied more than once. Then we kept getting payments given to us in small amounts with no idea what they were as their portal hadn't been updated for a year, unfortunately the staff didn't know what the small amounts were either and we had to chase everything several times to get an answer. I then began the process of purchasing the house solely, and even though we both told RR we wanted all correspondence to come to myself and gave a different bank account, with myself chasing this up several times with Hillsborough office to make sure it had been done as this was extremely important, guess what the payment was sent to the old bank account. The excuse was that 'head office wanted to talk to us before any action was taken'. So at this point we put in a complaint. I said I wanted to terminate my contract with RR without the extortionate fee that is usually charged to leave them. Again, we heard nothing. After chasing, the area manager decided that this was possible. I was told it had been passed to the next department to deal with the next step. The area manager didn't apologise, it was Hillsborough branch. Again, I heard nothing, so I had to contact them again and eventually got a reply. The tenants however had paid another months rent by this point, so i was told that this would be refunded to them. After a lot of chasing, this was refunded to the tenants ten days later, and not the full amount. When the tenants called them and asked why they hadn't received the full amount back, the reply was 'we don't know'. I had received an unexpected payment too, I rang to query this and was told 'it's probably some cash we held back that belongs to you'. i asked for this to be checked out but heard nothing back. Then came the job of trying to get the tenants deposit refunded. Again, no reply to emails so I ended up phoning. I was told it had been refunded but didn't get it in my bank account, when I phoned again I was told it had to go through accounts first and it was 'on the way'. As you can imagine, throughout all this my stress levels have been through the roof, as I didn't know when I was going to get the money to be able to pay my mortgage. Finally, I thought everything had been done, but no! Last week I got an invoice from RR addressed to 'Mr Trust' saying an outstanding balance of £84 will be deducted from my next receipts. So that's what the extra payment was!! You actually couldn't make it up and there is more, but I think I am going to run out of space soon! I think the issue is that there is total non-communication between departments, and no one seems to want to take responsibility of dealing with you and to make sure you are happy afterwards.

Helen · 22 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Bad management! Arrogant! Patronising! Liars!

Bad management! Poor customer service! After emailing interest and attempting to ring the office with interest in a property I finally got through to a girl who exudes a patronising telephone manner. She advised me there had been several enquires relating to the property and that they would do block bookings. After waiting for a few weeks and noticed that there was a sign outside the house saying let i was fuming! They had already picked and chose which people to ring back which I found wasn't very professional and they had not even telephoned me to let me know! What they should have done was ring everybody who shown interest and checked who were still interested instead of being sly! Unprofessional, don't listen to customer or wait until they have finished talking they butt in with their arrogant patronising lingo! Said they would take my details and when a similar property comes up in the area they will co tact me.... oh wait there is another house they are advertising but they are not interested in contacting prospective letters, so beware anybody who wants to use these people as they will take your money but they are not doing their best to get it off the market for you!

Sara · 21 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Avoid avoid avoid

Awful! Been trying all day to arrange a viewing for a stunning home in Chesterfield. We loved the look of it of what we had seen on reeds rains website. I emailed and said I was interested, to no reply, I called and they eventually called back. They said theyd contact the vendor and get back to me. Unfortunately I missed the call and was asked to call back. Called 7 times with no answer. Needless to say the home we liked won’t be ours as we won’t be using reeds rains to view any properties. Awful customer service

Sam · 19 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Wonderful service and very helpfull im…

Wonderful service and very helpfull im a single mum and was desperately after a property to rent after a relationship break up, sarah who dealt with everything was very helpful and kept me up to date with everything im so grateful for all there help in finding me a home for me and my daughter :)

Jade · 17 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Wonderful service and support at the worst time of my life

I am in the process of securing a tenancy through the Rotherham branch. I cannot fault the experience so far... Reeds Rains has made everything so easy at the most difficult time of my life - moving out of my late mother’s house as it must be sold - so I couldn’t appreciate them more in this period of intense grief and turmoil. Communication is excellent and service is friendly. I am also incredibly impressed with the tenant portal, which makes it so simple to set up services and utilities. All in all, I would like to commend Reeds Rains, and especially Sarah, my main point of contact, for taking so much of the stress out of this massively difficult life-changing time that I’m going through.

Ellie · 16 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Manchester Branch

Manchester Branch: Do not sell your property with these guys. They charge £150 for photographs that you aren't happy with, give you no choice in which ones they will use to market your property and then refuse a refund despite failing to deliver on their promise!

Francesco · 15 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Rubbish

Obviously, I don't work for Reeds Rains so they won't be getting 5*. I found them AWFUL! The telephone staff are patronising little girls who delight in femsplaining what life is all about from behind their rented desks in rented offices to people who have run multimillion pound businesses since before they were born. Apart from the sale of personal data from which they profit by the sale (read the small print), they are very keen to get hold of your money and details before you recieve a product. I would advise against working with this company primarily because employs teenagers with one gcse between them to haggle for commission. Deal with a proper estate agent and grown ups.

Paul · 15 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Reeds Rains, Bury, Lancs

Reeds Rains, Bury, Lancs.We recently bought a property that was listed with Reeds Rains in Bury. We were cash buyers, required absolutely no funding, had sold our own property and were able to purchase a property very quickly. We saw a property advertised with Reeds Rains and called to arrange a viewing. They told us that they could only arrange viewings Mon - Fri, 9am - 5pm. I asked for a reason and was told: 'that's the way it is'. As my hubby and I both work full-time, we couldn't view during those hours. Fortunately, I knew how to contact the vendor directly. The vendor knew of no reason for the restricted viewing hours. We arranged a viewing with the vendor and agreed a sale 4 days later. The complete process took just over 3 months, and from showing our ID to the agents, they never contacted us once, not even on the completion date to congratulate us. If you are looking for customer service and support throughout the sales process, then I would not recommend this branch of Reeds Rains. So much for today's buyer is tomorrow's seller...

Jacinta · 13 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Southsea Branch - A real find

As I live in Kent and was selling my late Mum's retirement flat from a considerable distance, I needed an agent I could really trust and rely on to keep beavering away in a slow and difficult market. I'm pleased to say that Reeds Rains delivered in every way. From the beginning, Dan and his exceptionally strong team stood out from the many agents I saw and proved to be a real find. I was kept regularly informed, the communication and advice at every stage was honest, straightforward and realistic and Dan's quiet but highly informed and experienced persistence paid off and achieved a sale exactly in line with the price range he had advised. I really grew to trust Dan's judgement and felt he was batting for me throughout, including going the extra mile to really research and understand the specific micro market attaching to my Mother's and nearby properties. I'm not easily impressed but felt Dan and, unusually, every member of his team I dealt with, to be superb. An outstanding service in every way which I would unhesitatingly recommend.

David · 13 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Legalised criminality (Folkestone)

Awful. Avoid like the plague! Financially exploitative. Costs and hidden agendas at every turn! The emotional distress we recieved at the hands of these monsters is insurmountable. We were loyal renters with these people. We were charged £90 at the signing of our renewal of tenancy fee after our first year (when they knew the landlady wanted to sell) and then we were served a section 21, dropped and stripped of all our dignity. They broke our tenancy agreement by allowing viewings and erecting a for sale sign before their own tenancy agreement says they were allowed to. We were rinsed for money we could not afford. All this while caring for four children (two who are disabled) We had the most soul destroying experience at the hands of these people. Legal advice proves they showed bad practice in their dealings with us. We are still being made to pay to this day. Monstrous people with no care for others. I will never get over their foul treatment of myself and my family.

Victoria · 13 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Inadequate call centre, restrictive terms of business and inappropriate invoicing

I refer to LIN079L6. Our experience with Reeds Rains has not been pleasant.We signed a contract for “Let Only” but for two years we have been invoiced for “Rent Collect”.The Call Centre carried out an investigation into our contract. Fully 5 working days have passed and no communication as to the result. We can now only assume that our contract is Rent Only. Contact with their call centre is frustrating, their staff seem unable to respond to simple questions. Worse, they do not actively return calls. We wanted to confirm who held our tenants deposit. The call centre was unable to confirm but said they would call back. They didn’t, we did. Over a period of 4 weeks and at least 4 calls, no calls back and no confirmation, we spoke with a Team Leader who confirmed our enquiry in less than 5 minutes.Please read their terms of business before signing. There are clauses restrictive to a landlord. For example, clause 6.22 requires a landlord to pay 1 months rent plus VAT if the landlord wishes to terminate RR management/rent collection. I can understand RR doing this to prevent landlords abandoning a contract after a few months but after 2 years or more I consider this to be restrictive practice.

Stephen · 12 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Having been a landlord and using Reeds…

Having been a landlord and using Reeds Rains for 8 years, their service is now at an all time low. My tenants have paid their rent to RR but RR still have 2 months in their account and not mine. They have failed to provide legal documentation as required and really don’t care. Consider using a better agent!

Ian · 6 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Worst agents ever (CHESTERFIELD)

Worst agents ever. So unprofessional and do not stick to their word. Bought a house through them which the sale process was horrendous. They did not enclose the full information of the house sale even though they was quite clearly aware. When it came to light the seller only owned 25% of the property they was trying to sell Reeds Rains has zero knowledge of the 75% owner and it was down to me to purchase the Title Register and send to my solicitor to find out what was going on. The seller was a complete nightmare throughout , basically matched up to the agents! Showed no willing to exchange and complete which when we finally did (on the same day) I was absolutely at breaking point. Passed from pillar to post throughout with different stories from everyone who worked in branch, When I finally got the keys and went to the house the back fence was totally down which I had not been made aware of ( this was no way visible to me from an exterior inspection ) however one of the neighbours notified me that Reeds Rains has been made aware with photo evidence by her, several weeks before.They had promised repair of this as it was blocking her drive however this never happened. After various emails and calls between them and them admitting to me they should have sorted it, they decided to wash their hands of it and advised me to seek advice from a solicitor. After weeks of stress, an unsafe garden for my dog, and upsetting my new neighbours , I was promised a contribution towards the repairs from the seller which Reeds Rains was supposed to sort however this never materialised. So I was left with a very large bill I did not account for when buying the house. Now months later I am still getting letters addressed to Reeds Rains for outstanding bills from before I took on responsibility of the property. Total cow boy outfit! With all the online low fee agents popping up you would think they would try and pull their finger out and stay in business. No homes to sell / let = no job.

Sam · 2 July 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Northwich Branch DO NOT DEAL WITH.

I was dealing with Northwich Branch but never again when people say don't trust estate agents they are right the staff at this branch are two faced they tell you yes we do this and the minute your out of the door they have stabbed you in the back.I do not recommend this branch and it's staff at all.

Shah · 30 June 2019 · Your Move & Reeds Rains Rogers Stewart Durham