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Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

4.2

★★★★★ Great

4,633 reviews across 11 offices and 4 platforms

reedsrains.co.uk

Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,633 reviews on four platforms, rated 4.2 out of 5 overall.

Google logo

4.7 / 5

2,501

Reviews on Google

All 11 offices

Facebook logo

4.2 / 5

29

Reviews on Facebook

All 11 offices

Yell logo

3.2 / 5

9

Reviews on Yell

All 11 offices

Trustpilot logo

2,094

Reviews on Trustpilot

Business-wide

Our offices

Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.

Latest reviews from every Your Move & Reeds Rains Rogers Stewart office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Trustpilot

Disgusting - reeds rains doncaster

Disgusting, evil, vile estate agents. Will not even write here what they have done as it is too upsetting to even mention. Just avoid them and go with ANYONE else.

L · 2 December 2019 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Trustpilot

Reeds Rains Eastwood...seriously this…

Reeds Rains Eastwood...seriously this must be the best estate agent in Nottinghamshire.Nothing was too much trouble for them.Led by their wonderful manager Matt all of his staff were helpful,friendly,polite and efficient. Due to their efficiency my mum’s property was sold on the first day as they had notified a couple who came to view it at once and snapped it up as realistically priced(£20,000 more than another estate agent who had also priced it).They dealt with everyone of my queries in their usual quick and meticulous manner.The manager Matt led by example and along this journey offered his help every step of the way and reiterated this every time I phoned or called into the office.This estate agent was recommended by a friend of mine and I’m so glad I went with them as they made what could be a very stressful experience into a very pleasant one. I cannot sing their praises highly enough and cannot understand the bad reviews given to them as I am recommending them to all my friends who want to sell their property.

Debra · 1 December 2019 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 23 October 2024

Hello Debra - Thank you so much for taking the time to write a great review. We are always happy to hear that Matt the team at Eastwood gave a great efficient selling service. We wish you the best of luck!Many thanks,Reeds Rains

1/5

Trustpilot

Reeds rains Hull...

Reeds rains Hull...Initially registered interest in a property through website, due to no answer at estate agents, even though they were supposed to be open.Expected to be called once registering, however no call came? Rung the estate agents again and finally got through, lady explained I would have to go through my details again as they can't retrieve my information off website? So I gave details, to be told someone will ring me back. No one did. Rung estate agents again and finally booked a viewing. Took afternoon off work as I work away and went to view property. No representation from estate agents turned up and no access to property due to it been vacant. Strange when Estate agent stated it was in high demand and they had been viewings through the week? Ring estate agents who explained they had been a mistake in the diary and wouldn't be able to view today! Luckily the owner of the property now knows the mess around we've had off reeds rains. Quite simple, no one is bothered in that place. Even though they're a esrare agents, they don't seem interested in viewing or selling of properties. Stay away.

Richard · 29 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

1/5

Trustpilot

To answer Reeds Rains reply (unsigned)

To answer Reeds Rains reply (unsigned) It seems strange that when I notified Reeds Rains to release the deposit back to the tenant who had just vacated they sent me an email to advise me that their Eastwood Team would be in touch to help find a new Tenant. I called the Eastwood Office and spoke to the person who dealt with the lettings advising that I do not require their services, She is the one of the team that caused the problem. So it says a lot about so called "full restructure at our Eastwood and Chesterfield branches as a result whole new teams are now in place " It just shows that their management is out of touch and does not tell the whole truth.To sum up the service is poorH Orchard

Harry · 28 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Yell

Top agent

Lydia is absolutely brilliant. She has really helped us rent our property out. She has always come back to us with any information we require straightaway and she is a really honest agent. I would recommended her ten times over. Thanks LydiaBrian

BrianW-427 · 27 November 2019 · Reeds Rains, Scarborough

1/5

Trustpilot

I am a Landlord and was dealing with…

I am a Landlord and was dealing with Reeds Rains at Eastwood Nott's in January 2019 and the Tenancy has now terminated.The staff at Eastwood and Chesterfield do not understand the Legal Requirements of a Tenancy agreement and Signed on my behalf after I had expressly told them not to, saying I would allow the Tenant to move in and we would sign the agreement when it had been amended as there was so many errors in it.They went ahead anyway and signed on my behalf.I have now moved to a more professional company

Harry · 27 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 23 October 2024

Hello Harry - We are very sorry to see your review, it is not a level of service we aim to provide for our Landlords. Since January 2019 we have undergone a full restructure at our Eastwood and Chesterfield branches, as a result whole new teams are now in place. We again apologise for what happened and wish you the best of luck with your let.Kind regards,Reeds Rains

1/5

Trustpilot

Never go here

Not even worth a 1 star never been so let down to lack of service. Will get more communication out of a brick wall

Dorris · 26 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 23 October 2024

Hello Dorris - We are sorry to hear about the communication difficulties. Could you please let me know which branch it is you have dealings with?Kind regards,Reeds Rains

1/5

Trustpilot

“It’s not our problem”

We live in a rented house and the filter on the oven was very loose when we moved in. When we moved we emailed them and they said that they could sort it out. Since then it has completely fallen off. We have been emailing reeds rains for weeks on end now and only just got a reply, saying that “it’s not their problem anymore”. We phoned them up and they hung up. Thanks reeds rains, you’ve got something really special.

Jennifer · 26 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 23 October 2024

Hello Jennifer - We are very sorry to hear about this situation. It is not the level of service we aim to provide. Would you be able to let me know which branch it was you had dealings with?Kind regards,Reeds Rains

5/5

Trustpilot

Mr and Mrrs Quintas

Your team was very friendly and very helpful.we have let a house in Barnoldswick and everything was done perfectly without stress.special thanks to Lorna Mason who take care of everything for us, very kind and very professional, she is the best.we will recommend Reeds Rains to everyone

Joao · 24 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 23 October 2024

Hello Mr and Mrs Quintas - Thank you for taking the time to leave a positive review. We are glad our team provided you both with a great service.Many thanks,Reeds Rains

5/5

Trustpilot

Five stars!

We've received excellent service from Macclesfield Reeds Rains branch. The team have been consistently helpful, pleasant and hard working during the sale of our property. Special thanks to Anthony, Trevor and Sue for all your help. I have already and will continue to recommend Reeds Rains to others.

Jennifer · 21 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 23 October 2024

Hello Jennifer - Thank you so much for taking the time to write a great review about our team at our Macclesfield branch.Many thanks,Reeds Rains

1/5

Trustpilot

It's been 3 days now since I rang the…

It's been 3 days now since I rang the holderness road, Hull branch to arrange a viewing on 2 properties, the young girl on the phone I spoke to was pleasant, said she'd pass it on to the sales team who have not bothered ringing me back, she did mention 1 property was under offer but I should still be able to view it, especially if I put in a higher bid, I've got a good mind to go see the owners and let them know that this company is stopping or just can't be bothered to contact me and arrange a viewing.

Darren · 21 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 23 October 2024

Hello Matthew - We are very sorry to hear about your experience, this is not the level of service we expect. We will chase this up with the branch and get them to contact you.Kind regards,Reeds Rains

5/5

Trustpilot

Definitely 5 stars!

Definitely 5 stars!Very friendly staff.Thank you all for your hard work selling my home.

Lyubov · 19 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 23 October 2024

Hello - Thank you for your kind review, we will be sure to pass on the good words.Many thanks,Reeds Rains

5/5

Trustpilot

Used Reeds Rains for the sale of our…

Used Reeds Rains for the sale of our house and we were very pleased with the service they provided. They got lots of viewings for us and a buyer from well out of the area.They kept us updated on other properties in our area and price range and also on the progress of our sale. I would highly recommend them especially the Lesley who went out of her way to see things went smoothly and keep us updated on the progress of our sale.Again we can"t thank them enough and would use them again if we move. The branch we used was in Prescot on Merseyside .

Charles · 14 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 23 October 2024

hello Charles - Thank you for taking the time to write a great review. We will be sure to pass on the good words to the Prescot branch.Many thanks,Reeds Rains

1/5

Trustpilot

Very poor level of service.

The staff in the local branch were helpful and good to deal with. After letting a property we were handed over to the central team in Southampton (the property being in Sheffield) and from there on the level of service was terrible. I would let rent a Reed Rains property again under any circumstances.

Sam · 14 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Trustpilot

Joshua Leetham financial advisor from…

Joshua Leetham financial advisor from York, Absolutely amazing guy.Went above and beyond to help us, on what proved to be a difficult house buy. But this guy didn't stop helping us... 👌👍 Thank you

The · 12 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Trustpilot

Strong recommendation to the team in Salford Quays branch

I have been dealing with Amber Tildesley in Salford Quay branches for the property management. She is highly professional and very helpful in sorting our variants issues. Strongly recommended.

Zhongqi · 11 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Google

Rating only, no written review.

Stu · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 8 November 2024

Thanks so much for your feedback Stu. If we can assist you at all in the future our Sales and Lettings team are happy to help.

1/5

Google

Usless unhelpful only in it for the money dont take care of the tenants they let landlords break the law do not rent a house with these

Karen · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 8 November 2024

Thank you for your feedback. I have tried to locate you as a customer of ours but can't find what property this could be in relation to? If you wish to speak to us further we would be glad to assist in any way possible. Kind regards, Reeds Rains Durham City

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.

EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.

EA Masters by year, 2021 to 2025

Source: EA Masters winners lists, as published, linked by year.

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Questions about Your Move & Reeds Rains Rogers Stewart

Which Your Move & Reeds Rains Rogers Stewart office has the most reviews?

Durham has the most, with 2,248 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,071.

Where are the Your Move & Reeds Rains Rogers Stewart offices?

The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:

Has Your Move & Reeds Rains Rogers Stewart won any awards?

Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.

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