Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

★★★★★ 5/5

Google

A truly excellent letting experience. Having spent the better part of a decade in the area, this has by far been the smoothest and most pleasant experience I've had with an agent. Jasmin and the team answered all of my questions promptly and professionally, and took care of everything in a very timely manner. Incredibly happy all round!

Yan · 24 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 5/5

Google

Jasmine was exceptional in turning around tenancy agreement quickly and effectively. Great customer service and communication at would could have been a very difficult time. Thanks Jasmine for your help with everything.

C · 24 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 1/5

Google

I'm a landlord with Reeds Rains and since October 2018 its been back and forth with multiple people to try get my property let since the tenant was evicted. Twice they've returned funds for property cleaning and still no progress to start marketing it and its now June 2019. Time to find a professional agency, clearly they need to management.

Stuart · 24 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 5/5

Google

Gemma Wayman was such a great support and advisor throughout this experience of me gaining a shared ownership property. It would have been an even more stressful situation if it hadn’t of been for her. Highly recommend. Thank you for all your help.

Rachael · 24 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 1/5

Google

Would not advise anyone to rent property with Reed's Rains...the landlord does not respond to maintenance issues!!! Phone calls emails total neglect..had problems with leaking boiler took 3 months for a reply .plumber spent almost 3 hours at the property and still wasn't repaired. The state of the living conditions left us no choice to rent alternative accommodation as well as paying the rent to the original property as we were tied to the tenancy agreement until end of this month...we now have to wait for the inspection to take place to decide whether we get our end of lease security deposit!!!! Absolute disgusting how they treat their tenants

Lorna · 24 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 1/5

Google

Absolutely useless rent properties out in bad state of repair all they bothered about is getting there money then they dont want to know repairs 3 months in not done! Dont want to know. Honestly absolute Joke stay clear of REED RAINS so months in mice everywhere, loose taps, doors dont shut worst estate agents. Personally I'm a landlord myself and I would be ashamed the way they deal and treat tenants it's all about money how much they can make I will upload pictures of what they rented out I was working away and had to come see this for myself why my wife was so upset DISCUSTING THE STATE OF HOUSE THEY RENTED OUT!!!! They have a saying: Reeds Rains Estate Agents Durham City are always on hand to make sure our customers have the best experience possible. Should state: Reeds Rains Estate Agents Durham City are always on hand to make sure our customers have the best experience possible until you sign the contract then we dont want to know as long as we get our money.

Paul · 24 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 5/5

Google

I used Reeds Rains Durham several times when letting property and arranging remortgages. Their service has been first class and I would not hesitate to use/recommend Lucy and her team to anyone looking for a professional property service.

Marc · 24 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 5/5

Google

Any doubts and scepticism I might have had regarding estate agents has been completely dispelled by all the Reeds Rains team whom I came in contact with during the sale of my property particularly Gemma Sweeney who was the main negotiator. There were some unexpected difficulties during this process which took time to sort out. At times I became despondent but Gemma was a STAR, always positive, always encouraging and her willingness to go that extra mile to sort out issues along with her excellent communication and negotiating skills helped me through this stressful process to a positive outcome. A big thank you to Gemma and to Lucy and all her team in the Durham Office.

Marian · 24 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 5/5

Google

I have dealt with the team at Reeds Rains (Durham) and especially Gemma Wayman with various properties both as a letting agent and from a sales perspective. Their service has been first class and I would not hesitate to use Gem & the team again, along with recommending them to all Landlords / Sellers & Buyers.

Ross · 24 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 5/5

Google

We recently had experience with Reeds Rains to help find a tenant for our property. Jasmin May was the lady who we dealt with and I have to say her profesionalism and friendly attitude were perfect. I Definately would reccommend dealing with RR and Jasmin for an excellent job done.

Amanda · 24 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 4/5

Google

This is the second time that we have used Reeds Rains in Durham to let our property. Overall we have found the staff at Reeds Rains [ Stacey, Jasmin and Jennifer ] to be most pleasant and efficient Reeds Rains found a tenant for us very quickly . Despit some last minute hick ups with the Gas Certificate which was sorted out the same day , everything went really well.

Peter · 24 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 5/5

Google

Absolutely top-class! We were very lucky to sell our house straightaway - but this wouldn't have happened without Reeds Rains getting everything right - the description, photos, price and so on. They were also a very reassuring and knowledgeable presence through the whole process between selling and moving. Would recommend, without hesitation.

Simon · 24 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 5/5

Google

I would Highly recommend Reeds & Rains in Durham, especially Stacie, Jasmine and Jennifer, they have always been polite, always willing to help and understand my needs. From the very first day I told them what kind of tenant I was looking for, so they were more than willing to do their best, they actually found my ideal tenant and they are more than happy in their new home. They didn't stop there, they arranged for energy certificates to be updated, insurance if I needed it, at no time have I felt pressured to say yes. Absolutely more than 5 stars *****+ Well done girls

S · 24 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 1/5

Trustpilot

Horrendous!!

Horrendous!!! Do not rent a property from them!!

Ruth · 17 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Excellent service from Gemma Hawden at…

Excellent service from Gemma Hawden at the Bridlington branch during our recent purchase

Customer · 16 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

Many thanks Guys for all your assistance at the Durham Office! You have been a pleasure to work with and always on the ball! A Big thank you to Jasmin, Jennifer and Hannah.

Stephen · 12 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Many thanks to the entire team at…

Many thanks to the entire team at Bamber Bridge.Their friendly, enthusiastic and thoroughly professional approach made our house purchase as stress free as possible.Well done everyone and thank you all.Kind regards,Michael and Wendy.

Michael · 12 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Great service

Buying my first house with Reeds Rains was a great experience, they kept me up to date throughout the whole process from start to finish, i highly recommend these professional guys.

Allia · 11 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 2/5

Trustpilot

Reeds Rains have been my letting agents…

Reeds Rains have been my letting agents for the last few years. They are the sort of agent who tend to get things done eventually, in a roundabout sort of way, but their business process is clearly chaotic and they can be a real pain. Some of the highlights of my tenancy:* Any communication needs repeatedly following up, a large number of emails get ignored.* They somehow failed to keep a copy of all the keys to my flat, so they can't get in without me there* My local branch closed down but they never thought to tell me. I only discovered because I turned up there and it was a vape shop.* They've suddenly introduced a £120 "renewal fee" for renewing contracts.On the plus side, their call-centred based maintenance system, while a little impersonal, does tend to get people out to me quickly enough. Their staff are generally friendly too, a few of them are just a bit dim-witted. If you see a place you love and it's Reeds Rains, you might have some hassle but it'll be ok.

R · 8 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Big Mistake to go with Reeds Rains.

We used Reed Rains Abergele to manage our property because they were local. Within a few months they closed the Abergele office. We then had to deal with their inefficient Southampton call centre. They were a disaster for us. We ended up having to deal with repairs and contractors ourselves because they didn't have any local contractors who would pay to be on their books. They got ridiculous quotes for repairs. In the end we changed to a local company but Reeds Rains want us to pay £750 to get out of a contract when it is actually them who are at fault. They unilaterally changed the terms of our service without any discussion.

IAK · 3 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Stay away

We have rented a house through Reeds Rains for 2.5 years now, never had any major problems, rent inspections every 3 months, but they always manage to find an issue; carpets need cleaning, nick in Lino where dishwasher has slotted in, they’ve even gone as far as requesting us to clean the drive way, but I believe this to be the bloke that owns the house. I’m very particular my home so I was quite upset to learn that I had been judged like this! We have already come to terms with the fact that we are unlikely to receive our bond back, even though there are no major issues with the house.We have only had two cause for concern issues, the second one arising today. In the summer, no one was at home for the gas man who coincidentally knew the landlord (not Reeds Rains), personally, so he came with a spare key and let him in while no one was at home! It was actually my day off and the gas man was 30 mins earlier than expected, I had the shock of my life when I returned home. Today, I got a text from my bank to say that I was in my overdraft! I thought bloody hell, we’re not even in January yet, how did this happen?! Reeds Rains had taken two lots of rent direct debits totalling over £1500! I rang their accounts team who fobbed me off and told me it was my banks issue! After twoing and frowing, Halifax have managed to claw back one of the direct debits, but it will take 24-48 hours to show in my account. Reeds Rains customer service is diabolical!**edit as can’t reply to comment - Haxby Branch

Chloe · 2 January 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

If there was a zero stars they'd get…

If there was a zero stars they'd get it! You never speak to the same person twice due to staff turnover and when you do, they do nothing about your complaint. We were left without heat or water for a week with a small child. Despite visits every 3 months where they stated everything was fine, at the end of the tenancy they delayed returning our deposit for 3 months and then stiffed us for the full amount as they said the house didn't match the original inventory. We were not given the chance to dispute this or find cheaper firms to do any work that was supposedly necessary. Absolute con artists! Complaints going to the ombudsman asap.Edit: Hilarious to see this joke of a company requested feedback about which office I had a problem with, when its the whole company. Enough with the pretend customer care on Trust Pilot! It's the treatment before hand that does the damage. What a joke.

Mr · 31 December 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Avoid like the plague these people do…

Avoid like the plague these people do not care I have had issues builder lying constantly reported issues time and time again and nothing now my daughter has had her head injured she is only 3 years old her bedroom door is hanging off and spun back on her hitting her head I am now going to a solicitor as this was reported time and time again I would fix it MYSELF but the wood to the frame is rotted yet if your£10'behind on my rent they are calling me up truly despicable that isn't the only thing I have nothing but excuses and now my daughter is injured they want to come and fix it only after she cut her head honest do not rely on anything they say I am currently going to see a solicitor

Thomas · 30 December 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Do not rent off these people.

Rating only, no written review.

Vicky · 23 December 2019 · Your Move & Reeds Rains Rogers Stewart Durham