Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

★★★★★ 5/5

Google

Rating only, no written review.

Stu · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Google

Usless unhelpful only in it for the money dont take care of the tenants they let landlords break the law do not rent a house with these

Karen · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

Jasmin was very kind and available in addressing all the queries we had about the property!

Irene · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

Always helpful, kind and courteous. The people in the office can't do enough for you. They've given me loads of help with any issues that I've had as a Landlord.

Neil · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

Worked with Jennifer Elliott to sort a rental to relocate from Nottingham to the North East. Great service Jennifer worked really hard to sort everything out for us and an do electronic contracts and organising us our refund after the companies scrappage of tenants fees.

Paul · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

Jasmine was exceptional in turning around tenancy agreement quickly and effectively. Great customer service and communication at would could have been a very difficult time. Thanks Jasmine for your help with everything.

C · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

A truly excellent letting experience. Having spent the better part of a decade in the area, this has by far been the smoothest and most pleasant experience I've had with an agent. Jasmin and the team answered all of my questions promptly and professionally, and took care of everything in a very timely manner. Incredibly happy all round!

Yan · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Google

I'm a landlord with Reeds Rains and since October 2018 its been back and forth with multiple people to try get my property let since the tenant was evicted. Twice they've returned funds for property cleaning and still no progress to start marketing it and its now June 2019. Time to find a professional agency, clearly they need to management.

Stuart · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Google

Would not advise anyone to rent property with Reed's Rains...the landlord does not respond to maintenance issues!!! Phone calls emails total neglect..had problems with leaking boiler took 3 months for a reply .plumber spent almost 3 hours at the property and still wasn't repaired. The state of the living conditions left us no choice to rent alternative accommodation as well as paying the rent to the original property as we were tied to the tenancy agreement until end of this month...we now have to wait for the inspection to take place to decide whether we get our end of lease security deposit!!!! Absolute disgusting how they treat their tenants

Lorna · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Google

Absolutely useless rent properties out in bad state of repair all they bothered about is getting there money then they dont want to know repairs 3 months in not done! Dont want to know. Honestly absolute Joke stay clear of REED RAINS so months in mice everywhere, loose taps, doors dont shut worst estate agents. Personally I'm a landlord myself and I would be ashamed the way they deal and treat tenants it's all about money how much they can make I will upload pictures of what they rented out I was working away and had to come see this for myself why my wife was so upset DISCUSTING THE STATE OF HOUSE THEY RENTED OUT!!!! They have a saying: Reeds Rains Estate Agents Durham City are always on hand to make sure our customers have the best experience possible. Should state: Reeds Rains Estate Agents Durham City are always on hand to make sure our customers have the best experience possible until you sign the contract then we dont want to know as long as we get our money.

Paul · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

Any doubts and scepticism I might have had regarding estate agents has been completely dispelled by all the Reeds Rains team whom I came in contact with during the sale of my property particularly Gemma Sweeney who was the main negotiator. There were some unexpected difficulties during this process which took time to sort out. At times I became despondent but Gemma was a STAR, always positive, always encouraging and her willingness to go that extra mile to sort out issues along with her excellent communication and negotiating skills helped me through this stressful process to a positive outcome. A big thank you to Gemma and to Lucy and all her team in the Durham Office.

Marian · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

I have dealt with the team at Reeds Rains (Durham) and especially Gemma Wayman with various properties both as a letting agent and from a sales perspective. Their service has been first class and I would not hesitate to use Gem & the team again, along with recommending them to all Landlords / Sellers & Buyers.

Ross · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

We recently had experience with Reeds Rains to help find a tenant for our property. Jasmin May was the lady who we dealt with and I have to say her profesionalism and friendly attitude were perfect. I Definately would reccommend dealing with RR and Jasmin for an excellent job done.

Amanda · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 4/5

Google

This is the second time that we have used Reeds Rains in Durham to let our property. Overall we have found the staff at Reeds Rains [ Stacey, Jasmin and Jennifer ] to be most pleasant and efficient Reeds Rains found a tenant for us very quickly . Despit some last minute hick ups with the Gas Certificate which was sorted out the same day , everything went really well.

Peter · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

Absolutely top-class! We were very lucky to sell our house straightaway - but this wouldn't have happened without Reeds Rains getting everything right - the description, photos, price and so on. They were also a very reassuring and knowledgeable presence through the whole process between selling and moving. Would recommend, without hesitation.

Simon · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

I would Highly recommend Reeds & Rains in Durham, especially Stacie, Jasmine and Jennifer, they have always been polite, always willing to help and understand my needs. From the very first day I told them what kind of tenant I was looking for, so they were more than willing to do their best, they actually found my ideal tenant and they are more than happy in their new home. They didn't stop there, they arranged for energy certificates to be updated, insurance if I needed it, at no time have I felt pressured to say yes. Absolutely more than 5 stars *****+ Well done girls

S · 10 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Very professional

Very professional, I have dealt with Alison Goodison from the Chapeltown branch and Josh Walker from the Hillsborough branch, they have listened to what I need and advised me accordingly, and have let my property within days! I am very impressed, they also followed up with other services they offer, and rang back to ensure I was satisfied and have kept me informed every step of the way, great service, I have read some of the negative reviews on trust pilot but have not experienced this myself, I wouldn't hesitate in recommending them to others

Miss · 7 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

DO NOT USE!

DO NOT USE!All the 5 star ratings on here are asked for (quite heavily) by the sales agent as soon as you sign!I was emotional blackmailed by Adam (Roterham) to leave 5 star feedback. He said that if I did his team would get extra incentives, prizes and counted on the bonus to earn a good living!I told him, I would need to experience the service first as I'd just signed that day and he didn't take to kindly to that making me feel like I was robbing his team of moneyI just spent hundreds of pounds to end my contract with them.They are unprofessional, never reply to emails. I arranged a boiler service through them, it failed and they did not tell me, leaving my tenants without heat / hot water for weeks.My tenant says when they do the house inspection they are there just 5 minutes and do not even go upstairs!I had to copy the CEO in emails just to get a reply!Adam and Melissa from Rotherham branch are useless, Adam openly made back remarks about the competition instead of selling the good points about Reeds Rains (although know I realise its because there isn't any good points so its easier to bad mouth others)Have to send 10+ emails and escalate just to get a simple reply.You spend good money for zero service.Worst company I have ever dealt with - honestly!Didn't ask for much just to check the house, service the boiler every year and be kept up to date with any issues. - No chance! Had to go through to ombudsman as they breached their contract with me so many times and don't reply. Too frustrating, do you self a favour and save so much energy - go with someone else!HORRENDOUS!

ExCustomer · 7 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Facebook

friendly staff, always happy to help and go that extra milefor you.

Sharran · 6 November 2019 · Reeds Rains Bridlington

★★★★★ 1/5

Trustpilot

Blackpool branch appalling

Blackpool branch ... Appalling service for landlords, constantly ripping you off and unable to manage properties! I would not recommend Reeds Rains to anyone. Can’t do routine visits, source quotes and ensure maintenance work is completed. Inform tenants that the delays are due to the landlord, yet the landlord is still waiting to understand the issue and achieve professional quotes.Rip you off for basic contract updates and maintenance quotes have % added, fees far higher than other agents, but they lock you in with high exit fees.

Claire · 5 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Reeds Rains Manchester are amazing!

Reeds Rains Manchester have been fantastic! Best estate agency used so far. Ryan in particular was amazing and couldn’t have helped us anymore than he has! 10/10!!

DemyxQ8 · 1 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Reeds rains

Very professional speedy service always answers quickly I’d never use anyone else highly recommended

Christine · 1 November 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

A TOTAL SHAMBLES.

A TOTAL SHAMBLES.Would award 0 stars if I could.Handed the keys back to our property 2 weeks ago today, the inspection (which cost £120) took place 2 days later. The inspection showed each room in the house to be in "good condition" "good domestic clean" and "no maintenance required".Superb, the deposit should be sent back within a few days I thought, as has been the case with all other estate agents I have used previously.Not this time though. Despite the report showing the house to be clean, I was informed a week later that the landlord was looking to deduct some cleaning charges which came as a huge surprise given the reports of the inspection and also our own photos which we took before leaving, showing the property to be in great condition. Over 30 calls/e-mails ignored, and still now 14 days later the hopeless staff in the Reeds Rains call centre are unable to advise an amount that the landlord is looking to deduct. This company is great when setting up and taking your money but beyond a joke when it comes to giving your deposit back. Staff in the branch not interested in helping, instead palming you off to the call centre who are totally uninterested and quite frankly, totally useless.Avoid at all costs - an utter shambles who are only interested in taking your money.Unsurprisingly when I shared my experience on social media, there were several more comments from people who had also been ripped off when trying to claim their deposit back.Bigger con artists you will struggle to find.

Andy · 30 October 2019 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would.

If I could give 0 stars I would.Absolutely appalling company. I will never recommend them to anyone, in fact I advised my friends against renting or purchasing a property with them to the point that their “dream house” is now in the process of been purchased through a much better company. The communication in Reeds Rains is laughable, their lack of communication is really what annoys me. I was renting a property, due to circumstances out of my control I had to leave the property. The terminations team for Reeds Rains. SHOCKINGLY BAD. It’s over 2 months later and I’m still waiting for my deposit back. I was told it would take 10 days. I’m constantly chasing them for the return of my deposit, email after email. Call after call. Nothing. I hear nothing from them majority of the time. The repairs I asked for were still not done by the time I left the property. They are horrific company. I’ve never had a worse service. I might be young but I know my rights as a tenant, a humans and the way they treat me was not right. I’m disgusted. They’ve caused damaged to my mental health, the stress this whole situation has caused me is endless. At one point it cause me to have fear that I could lose my job due to it causing me so many issues. Reeds Rains, if I could I’d stop you trading. No one deserves to be put through what I have nor should someone have to deal with a business like you.

Jennifer · 29 October 2019 · Your Move & Reeds Rains Rogers Stewart Durham