Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

★★★★★ 3/5

Trustpilot

Not very impressed

Used them to sell my parent’s house.Firstly, they overvalued the property, despite me saying it was too high and then when viewers felt it was overpriced came back to me saying I should reduce the price to the original figure I had suggested.Secondly, they changed their fees from a percentage to a fixed price which meant they no longer had to make any effort to obtain the best selling price.Thirdly, I accepted an offer which was conditional on taking the property off the market, once this was done the buyer promptly reduced the offer by 20k. Bizarrely my estate agent tried to persuade me into accepting the new offer. Suffice to say I didn’t accept but eventually had to take a revised offer as estate agent was reluctant to put house back on the market or contact other people who had previously made offers close to this figure.At the time I was living about 200 miles away and just felt I was being pressurised into selling.I even asked if they would consider reducing their fees given that the property was selling for well below their professional estimate but they refused.With hindsight I should have used another agent.They will sell your property but don’t expect too much else.I’m afraid I cannot recommend this company.

Richard · 23 July 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Reeds rains grimsby are brilliant even…

Reeds rains grimsby are brilliant even through lock down they was fast and efficient helping me get my property and are good and fast and getting back to any enquires I had , would recommend

Hollie · 22 July 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Bad communication, questionable property management and no consideration for tennant safety

I moved into a rented flat and Reeds Rains had stated that they had checked over the flat and it was fine to move in. To begin with they seemed responsive and sincere. Upon moving in we found a broken window which wouldnt close, a broken french door which didnt open, the flat was dirty, wardrobe was broken and floorboards were broken. We reported these issues immediately as the broken window posed a security risk. They sent a contractor a few days later who locked the window shut never to be opened again. We spent 6 months trying to get all of the above issues fixed. They still were not fixed when we moved out dispite us contacting them regularly.Whilst living in the flat we also encountered a leak. It took Reeds Rains a while to send anyone round to fix it and it still was not fixed when we moved out dispite the fact that they are contractually obligied to ensure that the property is water tight. Throughout this time our area coordiantor was either unavailable or provided false aknowlagment as non of the above issues were ever fixed dispite us chasing them up regularly and dispite our safety concerns. We were told to contact contractors and other flats to fix the issue ourselves.This was my first home and this exciting experience was filled with stress, worry and frustration. I moved out after 5 months as I could not face living there any longer.

Grace · 17 July 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Excellent professional service from Jack in Liverpool…

Jack Owens from the Liverpool Branch was fantastic. At very short notice made himself available. Showed us around the properties we asked and another one he thought we would like. We were leaving the next day and asked to view two of them again. It was no bother. He was friendly, professional and knowledgeable. Excellent service. Thanks

Katrina · 13 July 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Reeds Raids in Preston..

Reeds Raids in Preston... Absolutely awful. DO NOT USE. Never told us about any of our viewings. Organised an open house and turned up 15 minutes late with various different viewers waiting on the doorstep. Turned up late on several Other occasions and after we sold the house did not contact us once. On the day of completion when they were suppose to meet the buyers with the keys they never called us once and we had to hand over the keys ourselves.

Dan · 13 July 2020 · Your Move & Reeds Rains Rogers Stewart Stockton-on-Tees (11 Silver Street)

★★★★★ 5/5

Trustpilot

Reeds Rains Manchester were fantastic…

Reeds Rains Manchester were fantastic in helping us with a property in a city centre. Highly recommended

Zaeem · 6 July 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

AVOID!

Went to view a property and it was not in a good condition unlike the photos, the man then wanted £103 (no mention of this before) if we wanted to hold the property and was very rude and brusque throughout the entire process, please save yourself the trouble and avoid!

Martha · 3 July 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Natalie was super helpful towards me

Natalie was super helpful towards me - thank you !

Molly · 3 July 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

I have used Reeds Rains Manchester for…renting properties out.

I have used Reeds Rains Manchester for a number of years to handle my rental properties. From the first person that came to see me, Kirsty, through all departments every aspect has been done in a good professional way. I could not praise this company more highly.

Ging · 1 July 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Fed up of being ignored

Fed up of being constantly ignored by this company. Have emailed them directly, through their website, through RightMove, called them, left voicemails and left my contact details with an employee where I was promised a call back. So far I've not been contacted (not even a courtesy "we're sorry it's taking so long but we'll get back to you") and have lost hope I'll be able to successfully view the property I want.If this is what they're like to deal with trying to arrange a viewing for a property, I dread to think how inefficient they'd be to complete the purchase.

Matt · 30 June 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Nothing will get fixed 😂

Nothing will get fixed, chasing jobs for over a year such as broken toilet seals, toxic water, broken doors, garage roof collapsing. Appears from other reviews similar issues, with regards for call backs and failure to contact the landlord on getting repairs done.

Brad · 29 June 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Salford Quays - Lies and so unhelpful

Simply wanted to view a 1-bed apartment in the Salford Quays area. Initially arranged well enough, then the appointment was cancelled by the agent (agent said the property was having work done) but when I emailed back he had in truth simply taken the day off and clearly cancelled his appointments to facilitate this. Re booked for a later date and time (chosen by the agent who subsequently wouldn't even be flexible enough to move this by 30 mins as it conflicted with another appointment I had. Then just before the 2nd appointment he advised me by email that someone else had already taken the property so the 2nd appointment never even happened. How someone else let the apartment when the workmen were apparently there preventing viewings remains a mystery?Finally to add insult to injury the same apartment is (a full week later now) still advertised on both Right Move and their own website as still being currently not let! God help the poor landlord depending on getting this rented out in the current market conditions waiting for these people to be bothered to actually show the place to someone...appalling!

Darren · 27 June 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

Problem with our oven and the Electrician came out next day identified the fault, nipped out for a part and fixed the problem in less than an hour. During this difficult time he managed to be covid19 compliant and put us completely at ease.PositiveResponsiveness, Quality, Professionalism, Value

Brian · 22 June 2020 · Your Move Darlington

★★★★★ 5/5

Google

Moving out for the first time has been made extremely smooth, and quick given the circumstances! Zoe has been a great help, & look forward to picking the keys up tomorrow! Can’t recommend these guys enough!PositiveQuality

Alasdair · 22 June 2020 · Your Move Darlington

★★★★★ 5/5

Google

Just recently gone through the process of renting a property through Your Move in Darlington and they have been very good From viewing the property to confirming move in date with references back and paperwork completed was 2 days! I have dealt with Zoe and she has been so helpful and always emailed back promptly or been on the phone when I've needed anything. Very easy and stress free process so I definitely recommend.PositiveProfessionalism

Stephanie · 22 June 2020 · Your Move Darlington

★★★★★ 5/5

Google

I cant thank Lauren Hodgson enough who has been helping us with the sale of our business run so smoothly stress free friendly extremely helpful thanks again lauren 😃PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 22 June 2020 · Reeds Rains, Scarborough

★★★★★ 5/5

Google

I recently sold my house through Reeds Rains I thought they were excelent nothing was too much trouble . Everybody took time and trouble to answer your questions. My main contact was Lauren she went above and beyond and I cannot praise or thank her enough for everything she did.PositiveResponsiveness, Quality, Professionalism, Value

Stuart · 22 June 2020 · Reeds Rains, Scarborough

★★★★★ 5/5

Google

Lauren has recently been to value our house. She arranged the appointment speedily. On arrival she had prepared all the documents needed and our valuation was quick and professional. I felt very assured that we would be able to sell well with Reeds Rains from this.PositiveResponsiveness, Quality, Professionalism

Luke · 22 June 2020 · Reeds Rains, Scarborough

★★★★★ 1/5

Trustpilot

VERY POOR SERVICE!

VERY POOR SERVICE!One star too many !I rented a property from Reeds Reins and although the branch couldn’t have been more accommodating and helpful there were lies from the beginning. I was not informed about the full condition of the property when moving in and soon experienced severe problems for my health (damp which is a risk for someone who is asthmatic). When I contacted the branch in relation to the damp issue they pretended not to know. The damp was that severe that whenever there was rain the basement would flood and due to the lack of insulation in the property it was colder in the property than outside the property in the middle of winter. Even though the landlord was ultimately to blame for the repair works the company didn’t chase him and should have put him on the rogue landlord list as he was out to make a quick buck and was HIGHLY unprofessional to the point of just turning up one night at nearly 10pm hammering the door like a thug as he brought round a ‘Christmas present’ and suddenly started getting repairs done, this was after threatening legal action due to the conditions. Over the 10 months I was in the property I had to call the management company numerous times but didn’t get anywhere. I constantly had to chase for things to be looked at and the different departments didn’t communicate with each other. The customer service agents at the management centre didn’t have a clue about basic maintenance queries, I rang up once as my radiators needed bleeding but due to a potential pressure issue needed this doing by a professional (as advised by a handyman). When I told this to the management company I was told that they couldn’t do anything and that I needed to contact my local water supplier. When you do get through to somebody they promise you callbacks from the relevant teams but the callbacks never happen. Even at the end of the tenancy I had to ring three separate times for updates and was promised all three times a call back from my ‘property manager’ but when I eventually managed to get through to her about a week later I was told I should have never been promised a call back. She the told me I would be updated with how the process was going however again I had to do all the chasing and had to ask for the inventory as this had NEVER been supplied to me. When the check out report was completed I was originally going to be charged for cleaning fees as the person who had carried out the check out report had never seen the inventory and couldn’t compare the two even though the property was a disgrace when I moved in.I also made a deal with the landlord to exit my contract 2 months early and pay a reduced rent.However when it came to a reference from them, they over exaggerated the amount I owed and made it seem like I owed a lot more than I did.This complicated matters with my with new estate agents, I had to explain to them the issues with reeds rains and the fact I was on a reduced rent, I felt embarrassed humiliated that reeds rains lied.I WILL NEVER USE THIS COMPANY AGAIN. If you want a smooth and easy process do NOT use them.

Kirsty · 20 June 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

selling during Covid…

I cannot speak highly enough about the excellent treatment I was given by Reeds Rains Evesham branch. Jeremy and Jack were so helpful during the whole experience, not only during this covid time but I also lost my partner and was left on my own. They helped me so much even before they reopened the office and sold my property to the first viewers and got me the full asking price. Wow how was that. All done in about five weeks. Moving in two weeks. Could not ask for more. Well done Evesham!

Carol · 15 June 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

The staff at the Doncaster branch…

The staff at the Doncaster branch especially Pam and Richard are so good at what they do.They care and give 100% throughout i couldnt hope for better service when buying a home

Michael · 12 June 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Absolutely not professional staff

Absolutely not professional staff, ignore people, always busy on phone, if you left message never call back, first time I met ignorant like this, keep away from Middlesbrough Reeds Rains.

Zon · 9 June 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Forced To Sign Agreement With Borderline Illegal Energy Supplier

Reeds Rains tenancy agreement forced the Electricity sign-over to Spark Energy Ltd. a well known scam company. Be aware of this clause in your contract before you sign and fight it hard.

Reed · 3 June 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Before moving with this agency

Before moving with this agency, we lived in 3 other flats. We never had problems with the other landlords, but this people is something out of this world. First of all I would like to clarify that they never played fair with us: in the visit to the house I told to the agent that I really wanted to rent the property, I even said to her to sign in the moment of the visit, but she told me that it was ok, that they were going to keep the property for me and that I could do the paperwork the next day. Next day, when I called her, she told me that the landlord accepted another offer. I think that was just a way to make me say that I was able to pay 6 months in a row. And so, the landlord accepted my offer.We moved to their property in February. When we moved there, the storage heaters were not working. At this point, I want to highlight that we moved with a 40 days baby. When you pay 6100 GBP before moving to a house, you expect a service. For 20 days, in February, with a baby, we lived without heaters. They just kept saying that maybe I didn´t know how to turn it on. I had to write them in a non friendly way to get a handyman in the house fixing it. And he had to fix it, because it was damaged.They came 2 or 3 times to visit the house to check everything was right. As in the contract, if the agent would have realized that something had to be repaired or cleaned, or misplaced, she had to aware us in order to do something about it.Well, in all the visits, she came to the house, checked it in 2 minutes, and said: everything is ok. We even got emails after each visit saying everything was ok.When we moved out, they sent us a email saying that the house needed a deep clean, 7 new bulbs (we stayed there for 10 months), and apart from the deep clean, they wanted to charge us for cleaning the door of the microwave (it just have a water vapour spoil in the door), for cleaning the door of a dishwasher that we never turned on, and they wanted to charge us for some mould and dump. Around 400 GBP for this. They even wanted to charge us to buy new curtains because of the damp , when curtains were made of a material 100% washable.The pictures of the original inventory had nothing to do with the inventory they did at the end of the rental. The first one, was a bit blurry, and the pictures of it were taken from a distance of everything. The pictures of the inventory they did when we moved out... What a crime. They did pictures with zoom of every single centimeter of the house, they moved furniture that weight around 50kg to do pictures of the floor below it. They even did a picture of the inside of a bin that it was not in the original inventory!So, they wanted to deduct 638GBP from our deposit, (we couldn´t get a VAT invoice, and the receipt they sent us was clearly suspicious: in the receipt one of the concepts was "Towel needs to be removed from kitchen floor 1 £4.00" Towel that we left there to protect the wooden floor from the water that could fall from the non-no-frost fridge). But I submitted a case through Mydeposit, and mydeposit has just given 340 GBP to them. If you are living in a Reeds Rains´s property, be aware. Keep this in mind. If you are not living in a Reeds Rains property, avoid them.The reviews with 5 stars are because before you move in their properties, a Barbie girl, ask you for the 5 stars review.

Rafael · 2 June 2020 · Your Move & Reeds Rains Rogers Stewart Durham