Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,635 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,635 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,096
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI would highly recommend Reeds Rains Stockton branch. I dealt with Andrea who provided excellent customer service. Andrea was very professional, empathetic and kept me up to date with all aspects of selling my home. COVID added an extra challenge to my sales process, however Andrea managed the process diligently and effectively ensuring my home was sold quickly. Excellent service from start to finish.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service from Reed Rains branch in Stockton. They were friendly, efficient, and always responded promptly to my e-mail. The staff were knowledgeable and kept me informed about everything throughout the process. It made the experience of buying a house less stressful knowing they were there to help. Thank you to all the staff particularly Amy and Andrea for helping me buy my first home! :)PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotSam was brilliant from start to finish
Sam was brilliant from start to finish. We demanded a lot and asked a lot of questions which he answered in good time! We had some problems with timings of our move in date but Sam was always helping us and was honest in what information he gave us. Would definitely recommend!
5/5
TrustpilotI put my parents house on the market…
I put my parents house on the market with Reeds Rains in January and after 2 weeks the second couple to view the house put an offer in. I can’t thank all the staff enough but most of all Nina at Reed Rains for all they did to make sure the sale went through smoothly, especially as we had the Coronavirus pandemic which held up the completion of the sale. I would recommend Reeds Rains to anyone who is looking to sell their house in the future because of their professionalism and knowledge in pricing houses. All in all, a fantastic service from all involved.
5/5
GoogleAndrea always looks after us sharpish if there are any issues, She’s friendly, professional and a credit to the company. As long as Andrea is there I’ll be happy.PositiveQuality
Dear Paul, thank you for your 5 Star review and complimentary comments, it is much appreciated. Regards, David, Manager.
5/5
GoogleSuch an amazing service from Bekky, if you're buying or selling your home, this is the lady for the job! it was the first time I had sold a property & no matter how silly the question, she was happy to go through every detail with me. I felt completely supported & never left waiting for a response, I was kept upto date every step of the way. Cannot recommend enough! Thankyou Bekky & the rest of the team for all your hard work!PositiveResponsiveness, Quality
Hi Lola, Thank you ever so much for the review. You were an absolute pleasure to deal with and what a lovely house I sold for you; I have no doubt your new property will be done to such a lovely standard as your last one 😊 Thanks again. Bekky
5/5
TrustpilotSuch a great company
Such a great company, Amy was soHelpful and helped me with every little query I had. Thanks again and you’ll be the first company I come to when selling my house.
5/5
TrustpilotExcellent customer service
Excellent customer service, very impressed. I contacted the Chester branch and dealt with Nikki Pike who I found to be very knowledgeable and helpful indeed. Nothing was too much trouble. Thank you!
5/5
TrustpilotI have purchased two houses using…
I have purchased two houses using ReedsRains over the years and I found their service to be very efficient and helpful throughout the whole sales process.
1/5
TrustpilotPoor first contact!!!
Spoke to these muppets on the phone re acting full Rental services. Didn’t fill me with confidence! First contact is vitally important. Interesting range of feedback, but I’d avoid....
1/5
TrustpilotI am a Landlord
I am a Landlord. I am in the UK Armed Forces and I spend @ 66% of each year overseas. Unfortunately I was overseas when my flat became vacant in January 2019. I contacted Reeds Rains in Didsbury Manchester to collect the keys and assume Marketing & Management for any Letting; Greg Snow of Reeds rains, assumed this role. Unfortunately, now it's August 2020 and Eon Electricity are threatening me with County Court Action due to outstanding Electricity Bills. I've Let and Managed Property since 1999; it's very easy. Unfortunately, Greg moved in a new tenant and stupidly only took a single electric meter reading. There are 2 meters due to there being Economy 10 Heating and you cannot mistake them becasue they are next to each other in the hallway at the entrance to the flat, in a cupboard levelled at waist height. Also, his management of the tenancy was appalling. It usually took @ 3 days for him to reply to my communications, if at all and the tennant had the same issues. Reeds Rains office staff in Didsbury were jolly and pleasant on the telephone but in general, were all young and transient office staff, whom were very ill informed on most matters and although willing to help, they were unable to. I've decided that Not having Reeds Rains Manage my property is much easier.....stress!
5/5
TrustpilotGood advice and good outcome
Excellent service when selling my parents' home. Great advice on what to do to pre the house for sale, how to best manage offers etc. The price we have agreed on was in excess of my expectations and the whole process has been very easy (so far!). My thanks to Olivia and Mark at RR Wilmslow.
5/5
TrustpilotAlan Mills was excellent in dealing…
Alan Mills was excellent in dealing with myself and my mum when viewing a property for rent. Very engaging, enthusiastic and honest! He is a credit to Reeds Rains :)
1/5
TrustpilotI was lied to and highly disappointed
I was lied to, given false assurances by Alister only to be phoned to take payment but instead after speaking only hours earlier about i could secure it that he had given it to a couple who shown previous interest. Do not trust this chesterfield branch
1/5
TrustpilotDo not I repeat do not use this agent
Do not I repeat do not use this agent! Alison Sidney based in Walderslade has totally given false information on a regular basis on renting a property. She was happy to take £288 holding deposit yet still carried on letting other clients view the property. My son gave all information requested including a guarantor and still she mis lead us into believing that my son and his partner would be moving into the house. This agent lies and takes deposits misleading people totally - stay clear and go with a reputation agent - not this bunch of shafters!
Hello,I’m sorry you’ve not been pleased with the service you’ve received from Reeds Rains. Customer service is of paramount importance to us.Whilst it is disappointing for all parties concerned that this did not proceed to a satisfactory tenancy. Alison worked hard to find a solution to the issues raised by the third party referencing checks that are taken up. Our landlord clients were kept informed of the situation. Please email me at walderslade@reedsrains.co.uk or call me on 01634 200279 I would appreciate the opportunity to discuss this matter for you. Kind regards,Reeds Rains - Walderslade
5/5
TrustpilotFab service.
Sarah Brennan, fantastic service I’m your Hull branch. Helped with negotiation on price.
1/5
TrustpilotDo not get ripped off
Do not use this company and especially do not pay any deposits if you have pets to have your house cleaned and the end. They will rip you off trust me I have just fell victim to them.
4/5
TrustpilotExcellent service very helpful staff…
Excellent service very helpful staff would and have recommended to friends and family thank you
1/5
TrustpilotTotal bad experience with reeds rains
Total bad experience with reeds rainsgot the house but when I went to clean the house prior to the move we found alot of damp on various walls around the house around plug sockets which was dangerous.this was going to be my first home with my little boy this was not livable conditions and they was going to make me stay therethey came to a decision with the landlord to let me out of the contract due to alot of work needing doing only if I let them keep first month rent, bare in mind this house would not be livable, and if the work was to get done I couldn't live there and still had to pay.I just find my first experience with them weren't the best.
4/5
TrustpilotA landlord's viewpoint
We have been landlords of just one property which was fully-managed by Reeds for the last 2 1/2 years. We can genuinely say that their service 2017 in finding a tenant, checking them out, & viewings was very good. Our single criticism of their service at the beginning was that messages which were left sometimes failed to be passed around the office as quickly as we hoped. This has improved over the time and there isn't a problem now. But their services are more costly than their competitor's rates. The online portal is good in principle, but only just ok in practice, because it isn't always up-to-date, things which have been resolved aren't always closed/removed quickly, and the accounts side is fairly nondescript. We have recently changed tenants with the invaluable help of a new-to-us lettings manager, ie Sonia. (who we didn't know had replaced Rob). Maybe an announcement was made, but we didn't see it. We have found that their check-out fee for the previous tenant, and their set-up fees for finding & checking a new tenant, and for the Inventory, have all increased significantly in 2 1/2 years. Having criticised Reeds for that, the team in the office have been excellent throughout the lengthy change of tenant process. Sonia has always been positive and pro-active, and open to our ideas - some of which she has tactfully advised against! We feel we have been well-advised throughout and Summer, Brooke, Rachel have always been there to help, even if it meant passing a message on - the difference from before is that now we are more confident that it will actually be passed on. Full marks too for everyone for answering our incoming phone calls promptly! - no 'you are in a queue because all our operators are busy', or switching to insane music, and such annoyances. I give 9/10 to the staff, 6/10 to prices, and just 5/10 to the portal. Main suggestion: is there a better way of communicating staff changes so we know who is doing what? And a big up to everyone from us. Sam & Barbara
5/5
TrustpilotThe estate agent Andrea was very…
The estate agent Andrea was very helpful and provided excellent service I would recommend Reeds Rains to my family and friends.
5/5
TrustpilotRR HG amazing staff....especially jake you are a special Guy
I think the RR branch in hazel grove are actually the best and most professional we’ve ever dealt with in over 25 years of letting our properties. Feel blessed to have a property in ‘The Grove’ and we do need a branch on the ground that we can deal with someone who picks up the phone and helps! Jake and also Laura who are always happy to chat and help and actually nothing is said with a ‘sigh’ oh what now! Love them all.
1/5
TrustpilotLandlords Beware
Reeds Rains, as agents colleced the rent from our tenants, however, they then kept it for themselves for no reason that they could state when asked, within their own Terms and Conditions.They will happily quote their Terms and Conditions to you, but, ignore them when you quote them back to them. Avoid them.
Hi,I’m sorry you’ve not been pleased with the service you’ve received from Reeds Rains. Customer service is of paramount importance to us. I can’t find your details on our system however if you could please email me at leyland@reedsrains.co.uk or call me on 01772 423772 I would appreciate the opportunity to discuss this matter for you. Kind Regards, Reeds Rains, Leyland
5/5
TrustpilotExcellent service and information
Excellent service and information. Our sale went through amidst the pandemic. Very happy with the service.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,250 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,072.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
