Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

★★★★★ 5/5

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Wonderful

Reeds & Rains sold are house in 3 days , it was such a pleasure and totally stress free.

Richard · 13 October 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Thanks Vicky for making the whole…

Thanks Vicky for making the whole experience really pleasant, you have great interpersonal skills. You obviously enjoy your job and you are really good at it.

Mrs · 9 October 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Lovely team and experience!

We bought our first home through the Stockton branch. Amy, Sue and the team have been brilliant, they were happy to answer and follow up any questions we had and nothing was too much trouble. Thank you! :)Claire & Chris

Claire · 7 October 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Wow definitely 5 out 5

Wow definitely 5 out 5 I had Alison Bullock from chapel house branch out yesterday. Her time keeping was spot on, her local knowledge was superb, her manners and enthusiasm was amazing. As a sales negotiator she really was the best sales person I have seen for a long time. And I should know!

Paul · 7 October 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Glossop branch

Glossop branch - the whole team have been very friendly and helpful and guided me through the whole process smoothly. They have been able to answer any question I asked and provided invaluable advice. Would definitely recommend them.

Carol · 5 October 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

No contact as promised.

An appointment was arranged for an agent to view my home to give me a valuation. The viewing was cancelled due to a circumstance to which I accepted but the agent said he'd ring me the next day to give me a valuation over the phone. A week on and I never received the call. If he couldn't contact me then surely the professional thing to do is to pass the job to someone else. So I shall not be using Reeds Rains in the future.

Debra · 3 October 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 2/5

Trustpilot

Leasehold brushed under carpet

Agreed a sale on a property that was leasehold. When I asked for details about the lease prior to sale I was told that solicitors deal with this but its about £100 a year. Fast forward 2 months into the sale and it turns out annual lease is so high my mortgage would be refused. When I told this to the estate agent and that we were pulling out of the sale I was met with a rude and abrupt response. I know they lost a sale, but if they were more transparent from the get go it wouldn't have happened (nor would it have cost me £800 in solicitor and servery fees). When we started to search for another house I avoided any Reeds Rains properties and I will never use their services again.

Sam · 1 October 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Avoid!

Avoid! Whether you are a buyer or seller, don't waste your time, effort and money!Booked a viewing to find the estate agent knew very little about the property. Promised to get back to me the following day with answers to questions we asked... nothing. Until just under a week later when they rang for feedback on the property. When advised we are awaiting a response to our questions (which the lady seemed oblivious to) and that this service is not good enough, they blamed the owner of the property for not getting back to them and advised they would get back to us again... yet we are still waiting. Turns out we viewed a friend of a friends house and they wasn't even aware of the viewing (house was unoccupied), let alone the questions! (Preston branch)

Claire · 26 September 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Really awful company to deal with

Really awful company to deal with. They lie many times and avoid responsibility for their incompetence, Integrity is missing in bucketloads but greed is a paramount behaviour. Why this company is allowed to operate as a tenancy management company with utter contempt toward the customer is beyond me. Hard faced liars. Not a thread of sincerity. Absolutely stressful to deal with and will never go back.

Joanna · 25 September 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Avoid this bunch at all costs

Avoid this bunch at all costs. They will cheat you out of your hard earned money. They miserably fail to live up to any responsibility even when provided with evidence that proves without doubt their incompetence. Lacking a moral and ethical compass. A very rotten apple. I only apologise for misleading you with 1 star but that was the "entry fee" for posting an honest review.

Paul · 24 September 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Shocking!

Shocking!If you are a landlord - avoid

Katie · 24 September 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 4/5

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I used Reeds Rains for a move into a…

I used Reeds Rains for a move into a new rented house in Walton Le Dale recently and I was happy with their service and would recommend them.

Graeme · 21 September 2020 · Your Move & Reeds Rains Rogers Stewart Stockton-on-Tees (11 Silver Street)

★★★★★ 1/5

Trustpilot

Reeds Rains - horrible experience and they will cheat you!

I dealt with Macclesfield branch as a landlord. They will be very nice to you and get you sign a contract with vague contract. They will make sure they don’t tell you important information. In my case I wanted to end fully managed contract as a landlord after tenancy agreement was ended and they asked me to pay full months rent as an exit fee. They have this clause in contract that you do have to pay exit fee but the whole contract is written as if it all applies for tenure of tenancy agreement, and that’s where they will cheat you!!! I had to pay money to come out of contract since property ombudsman is useless and takes month to reply. My advice is to make sure you ask them to write down very clearly about any exit clause but rather not use them because they cheat you through their terms

Adnan · 14 September 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Appalling level of competence…

Appalling level of competence for managing rentals on behalf of landlord and tenant. Would never go back to this company. Shocking level of service that in no way reflects the high management fees they charge. They use poor third party "inspectors" so adding to smokescreens avoiding responsibility.

Paul · 12 September 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Only giving one star because you can't…

Only giving one star because you can't give -1 star!! Awful awful customer service - from ex rental customer, never again will I use them!

Ian · 7 September 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Very good service. Very pleased.

We recently moved into a city centre apartment. The process of signing the contract and moving in was pretty stress free especially considering the whole corona situation. Ryan answered all our questions as best to his knowledge and even was able to move us in a day earlier than agreed, so that it would coincide with the bank holiday. Very good service. Very pleased.

Tess · 6 September 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Great service from Reeds Rains Walderslade

Changed to Reeds Rains after a frustrating time with Purplebricks. The service we received from Daniel and his staff was excellent. Friendly, professional and enthusiastic to get our property sold. There were hiccups with the sale for various reasons not associated with the estate agent (illness of someone in the chain, mortgage offers rescinded after lockdown ...) but all were dealt with swiftly to ensure our house was sold. Would recommend them.

Lynne · 4 September 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Excellent - highly recommend

I used the Evesham, Worcestershire branch for the recent sale of a property in August 2020. Jeremy and the team were excellent - they operated with integrity, enthusiasm and superb knowledge of the local market. Would highly recommend. James C.

James · 1 September 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

Chris at Middlesbrough branch was fantastic throughout our sale during lockdown. Great communication and understanding of our frustration at perceived hold, realistically though despite lockdown Reeds Rains got us through our move in timescale you’d expect in normal circumstances.PositiveResponsiveness, Professionalism

Gary · 27 August 2020 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)

★★★★★ 5/5

Google

After having a bad experience from another estate agent in Middlesbrough, I can put my hand on my heart and say the staff from Reeds and Rains in the Middlesbrough branch are very polite, helpful and professional. Went to view a house in acklam and were greeted by manager Christine who’s service was A1. Also dealt with Catherine who was also very helpful and made sure i was kept upto date. I wouldn’t find a fault with their service even if i wanted to, Thank you so much for a wonderful experience and hope to deal with your again in the future.PositiveResponsiveness, Professionalism

Habib · 27 August 2020 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)

★★★★★ 5/5

Google

Very friendly and helpfulPositiveProfessionalism

Emma · 27 August 2020 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)

★★★★★ 5/5

Google

A real pleasure to deal with, Andrea has taken care of everything and nothing is a hassle. Very responsive to any issues.highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Stephen · 27 August 2020 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)

★★★★★ 5/5

Google

From the viewing with Angela to the contact and office work with Andrea, I cannot fault them, we were kept in touch at every stage of the house purchase, friendly and professional 5* servicePositiveResponsiveness, Quality, Professionalism, Value

Dawn · 27 August 2020 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)

★★★★★ 5/5

Google

Excellent service, had three other agents give me quotes. Reeds Rains were the best hands down. A big thank you to Sue and her team in the Stockton branch. Brilliant from start to finish.PositiveResponsiveness, Quality, Professionalism, Value

Martin · 27 August 2020 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)