Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

★★★★★ 5/5

Google

I was very happy with the dealings I had with Lauren (and Dan), they were helpful in providing me with additional information about the local area, which assisted in my decision making when it came to purchasing my property, as well as keeping good lines of communication with regards to the ongoing process. I'd be happy to use them when I come to sell my properties upon completion of this project.

Stuart · 17 February 2020 · Reeds Rains, Scarborough

★★★★★ 5/5

Google

Lauren has been a fantastic help for me going through my home buying process. Nothing is too much and information is always passed on in the most efficient way. Thank you for making a house purchase that little bit easier.

Brendan · 17 February 2020 · Reeds Rains, Scarborough

★★★★★ 5/5

Google

From the get go, on deciding to sell our house, Bekky has been so helpful. From arranging the valuation, organising viewings and providing feedback, to discussing ideas to improve the chances of the house selling, she has been a delight to deal with. Bekky kept our spirits up throughout the process, and I am very happy that the house has now sold. The whole team are so friendly and helpful, and I am pleased that we chose Reeds Rains to sell our house. Many thanks to the entire team

Joanne · 17 February 2020 · Reeds Rains, Scarborough

★★★★★ 5/5

Google

We originally marketed the property with the office at Whitby and were becoming very frustrated with the lack of both contact and follow up. Once the property was transferred to Scarborough, things started to progress. Becky has been very helpful with what has been a long winded affair and I would recommend using her if you are in need of a sales negotiator who persists to the very end... thank you for your hard work!

Kelly · 17 February 2020 · Reeds Rains, Scarborough

★★★★★ 5/5

Google

We were transferred to the Scarborough branch when the Whitby Office was closed. We were concerned that this would affect the marketing of our property. We need not have worried. Lauren, the assistant branch manager from the Scarborough Office made the transition seamless. Lauren was friendly and professional and guided us through complex negotiations to a successful sale of our property. I have no hesitation in recommending the service offered by Reed Rains, Scarborough

Clive · 17 February 2020 · Reeds Rains, Scarborough

★★★★★ 5/5

Google

We chose reeds rains having previously bought through them and were impressed. Our property was marketed by the Whitby branch. Shortly after the branch closed and the sale transferred to Scarborough. We were placed in the capable hands of Lauren. It took just under three weeks to sell the house, and Lauren has been very professional and kept us up to date with things. My wife and I highly recommend this company and the service they offer.

Ken · 17 February 2020 · Reeds Rains, Scarborough

★★★★★ 5/5

Google

After trying to sell our property for well over a year with an estate agent whom i began to think was imaginary as you never heard from them(!!) we moved to Reeds and Rains. Our property has now sold and Lauren has dealt with the sale with a high level of service and great professionalism. She has shown prospective buyers around the property as if it was her own. She always informed us before a viewing took place and kept us updated afterwards which gave us lots of confidence. She always does what she promises to do, something that we found quite rare with previous estate agents that we have dealt with. She calls you back whenever you leave a message and is always very approachable, friendly and upbeat. We have been lucky to have had her support throughout this process and would definitely recommend her. We don't often give good reviews as not many deserve them but we will definitely use her again should we sell another property. Well done Lauren! Donna and Paul

Donna · 17 February 2020 · Reeds Rains, Scarborough

★★★★★ 1/5

Trustpilot

NEVER AGAIN.

NEVER AGAIN.Spent 4 months with these clowns. Never again. A few viewings. Just a few. Communication between staff was non existent and anything else had to be dragged out of them. I only received any interest from them when I gave them their two weeks notice. Then, three viewings in two days. Eventually I was told I'd got a buyer.I put off changing agent because they'd finally come though. A few weeks after chasing this buyer up again. I was told I'd got another viewer. I queried the initial buyer to be told by the manager that he didn't know why his staff had arranged another viewing. I was unable to proceed with buying the property I wanted as, despite being told I was 'sold' I wasn't. Time wasted. I can only assume they were telling me what they thought I wanted to hear just to keep me on their books. Now with another agent. Their board is still up as despite me asking three times, they've still not taken it down.Five days after writing this review. The board is still up!

Neil · 13 February 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

TERRIBLY ORGANISED COMPANY

My experience with RR started off ok, Margery who works in the Garstang branch was helpful and got me into the property with the minimum of fuss. The problems arose when there were maintenance issues at the house, I of course went back to the branch I dealt with but was redirected to 'Dutton Maintenance' AND RR Maintenance. So 3 departments, all working for the same company and the same client - yet none of them know what the other one is doing. And if I, as a customer want to know, I have to ring them myself! The buck gets passed between them all and neither department will accept any responsibility. Leaving one very stressed out customer.My maintenance issues were NEVER resolved despite my constant chasing, and I have now left the property. Countless e-mails and phone calls later, I finally got back my deposit.Reeds Rains need to realise they aren't just dealing in 'properties', these are people's homes and lives - their customer service is without a doubt the most terrible I have ever experienced and I will go out of my way to never have to deal with them again.

Suzanne · 11 February 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Reddish Branch

Reddish Branch - Heather And the Team.Really good experience with Reeds Rains. From the moment we discussed the opportunity with Heather, it took about 8 weeks to get the tenants in the property. So far so good ... lots of details around the contract that protect both the landlord and tenant, along with rental protection.Great experience so far, with Heather easing any worries or anxieties. Wouldn’t hesitate putting our next property through Reeds Rains either.Keep up the good work.Jason

Jason · 10 February 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

I’m not chasing them...!

I rang reeds rains and asked for an appointment to get my house valued as I wanted to put my house on the market.. the lady that answered the phone said I had to speak to one of her colleagues and they were both busy and one of them would call me back straight away. The lady spoke to me like it was below her role to book in an appointment without even asking me about my house. Why answer the phone if she can’t do the simplest of jobs like book a valuation appointment! I never had a returned phone call to book the valuation! I guess the branch is too busy and don’t need the extra properties on their books? I had 4 other agents come out and all valued my house at £850k-£875k. The average house in this region is about £200k so it’s not your everyday average sale. It’s your loss! The 4 agents were all worthy and eager to have my business! A month or so later I contacted Reeds Rains via Rightmove as we wanted to view a house they are selling. I instantly got an email requesting mote details about what I’m looking for which I completed straight away.. I never got a phone call or email arranging a viewing for the house! I feel sorry for the house owner trying to sell their home, they don’t even know I’m interested and want to view!It seems impossible to try and sell your house through them and to try and view a house through them! Complete waste of time in my opinion.

Natalie · 9 February 2020 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

Rating only, no written review.

Gordon · 7 February 2020 · Your Move Darlington

★★★★★ 4/5

Google

Rating only, no written review.

Katherine · 7 February 2020 · Your Move Darlington

★★★★★ 4/5

Google

Rating only, no written review.

Kaitlyn-sky · 7 February 2020 · Your Move Darlington

★★★★★ 5/5

Google

Rating only, no written review.

Sam · 7 February 2020 · Your Move Darlington

★★★★★ 1/5

Google

Rating only, no written review.

Bk · 7 February 2020 · Your Move Darlington

★★★★★ 4/5

Google

Rating only, no written review.

Lyndsey · 7 February 2020 · Your Move Darlington

★★★★★ 5/5

Google

Rating only, no written review.

KathrynT · 7 February 2020 · Your Move Darlington

★★★★★ 1/5

Google

Rating only, no written review.

Brad · 7 February 2020 · Your Move Darlington

★★★★★ 4/5

Google

Rating only, no written review.

CLUSK · 7 February 2020 · Your Move Darlington

★★★★★ 5/5

Google

Rating only, no written review.

Melo · 7 February 2020 · Your Move Darlington

★★★★★ 5/5

Google

Rating only, no written review.

John · 7 February 2020 · Your Move Darlington

★★★★★ 1/5

Google

Please avoid.

I · 7 February 2020 · Your Move Darlington

★★★★★ 2/5

Google

Not very efficient at sales and useless at lettings

Michael · 7 February 2020 · Your Move Darlington