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Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

4.2

★★★★★ Great

4,635 reviews across 11 offices and 4 platforms

reedsrains.co.uk

Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,635 reviews on four platforms, rated 4.2 out of 5 overall.

Google logo

4.7 / 5

2,501

Reviews on Google

All 11 offices

Facebook logo

4.2 / 5

29

Reviews on Facebook

All 11 offices

Yell logo

3.2 / 5

9

Reviews on Yell

All 11 offices

Trustpilot logo

2,096

Reviews on Trustpilot

Business-wide

Our offices

Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.

Latest reviews from every Your Move & Reeds Rains Rogers Stewart office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

Informative and didn't keep you on the phone

Sophie · 6 February 2021 · Reeds Rains, Hull

Agent replied · 6 February 2024

Thank you for taking the time to provide us with this excellent review and feedback - we really do appreciate it.

1/5

Google

Unprofessional and incompetent service received from Lorna Fieldson and Karen Wright. Transferred my business elsewhere, would not recommend this branch.

Tracy · 6 February 2021 · Reeds Rains, Hull

1/5

Google

I would like to thank Nicola Wright and Lorna Fieldson for there 1st class service, after looking at a couple of property I choose to look at to rent which was completely wrong for me, they listened to my feed back then showed me the property that was for me and made the process easy and fitted around my busy schedule. Has you can see I was happy with the move in move out completely different they will take you for every penny I know I left the property in better and cleaner condition then I moved in do not move into benbow house unless you want to live about a unhinged druggie

Alex · 6 February 2021 · Reeds Rains, Hull

Agent replied · 6 February 2024

Thank you for taking the time to write a fantastic review for us, it's very much appreciated.

5/5

Google

The team at Reeds Rains in Hull have been brilliant for us. Even through the uncertain times during the covid pandemic they have still gone above and beyond to make our move successful. Steven especially has been extremely helpful the last couple of months. A big thanks to you all.

Sean · 6 February 2021 · Reeds Rains, Hull

5/5

Google

I recently contacted reeds rains with regards to renting a property, due to a sudden & unexpected breakdown of my marriage. I'm glad I did, as they provided excellent customer service to me from day one. I'd like to say thank you to Karen Wright, Lorna Fieldson and the rest of the team for all the help and assistance they provided to me, supporting me through a difficult time and providing me with my new home which I'm extremely happy with! Highly recommended.

Gary · 6 February 2021 · Reeds Rains, Hull

Agent replied · 6 February 2024

Hi Gary, Thank you for your great review. We are so pleased to hear you are happy in your new home. Kindest regards Lorna Fieldson | Lettings Manager

1/5

Trustpilot

Unauthorised marketing - unable to unsubscribe

I contacted Reeds Rains to arrange a viewing. Subsequently and without my permission they added me to their marketing scheme. I tried to simply unsubscribe ALL but then had to uncheck 8 separate boxes before clicking update. Logging back in I can see all boxes are unchecked BUT I'm still being spammed with junk mail.I emailed Reeds Rains but they ignored me.Can anyone suggest an organisation I can complain to please? Many thanks...Having to go through all this just for arranging a property viewing.Reply from Reeds Rains3 days agoHi,We are very sorry that you are still receiving marketing from us. Please can you send an email containing you name and email address to enquiries at reedsrains.co.uk and reference this review so we can look into why you are still receiving material from us.Kind regards,Reeds RainsReeds Rains did you actually read my review above??????? I clearly mentioned I'd already emailed Reed Rains and that you have ignored the email. More importantly can you answer what gives your company the right to sign me up to a marketing scheme without even asking me first??? PLEASE ANSWER!!! (I'm not shouting but I insist on an answer to this question!)

KB · 4 February 2021 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 23 October 2024

Hi,We are very sorry that you are still receiving marketing from us. Please can you send an email containing your name and email address as we can not identify you from your initials. Please send to enquiries@reedsrains.co.uk.Kind regards,Reeds Rains

1/5

Trustpilot

Reeds Rains Wilmslow- Very rude estate…

Reeds Rains Wilmslow- Very rude estate agents who lie. My house fell through with them on numerous occasions due to them failing to disclose information that I had told them too early on with the buyers. I was not given updates and the trust was gone because of their incompetence for 8 months, so when I called them weekly I was told I was the worst seller that they had by the manager. When buying my new house privately from the owner I found a Reeds Rains Sold sign in my front garden, they had not sold the property so this was miss leading and false representation.I have now had my house two years and the house opposite has has a sold sign in their front garden which has been there nearly as long as I’ve had my house! They have no idea on the houses they sell (I have had viewings with them), miss lead customers, are money driven and have bad customer service which is rolled down from the top. Very sad for what was once family run estate agent.

Cheshire · 1 February 2021 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 23 October 2024

Hello,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We can not find your details in our systems, however if you could please contact us on: Wilmslow@ReedsRains.co.uk or call 01625 522293 we would appreciate the opportunity to discuss the issue further.Kind regards,Reeds Rains - Wilmslow

1/5

Trustpilot

Terrible service

What a terrible service. Called them for a viewing, told me they get back to me but never got a call... send them am email and get ignored twice. Don’t understand this kind of service as I was really interested in a property.

Farah · 28 January 2021 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 23 October 2024

Hi Farah,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains

5/5

Trustpilot

Thanks to Naoimh at Reeds Rains Ormeau

Thanks to Naoimh at Reeds Rains Ormeau, my trepidation about renting out a flat I own became a pleasure. Naoimh took care of everything and the full management package was exactly what I needed. I feel reassured that the tenants are caring for the flat and also that their own needs are met. Naoimh has been brilliant, a very friendly, helpful, efficient and professional person to deal with. Thanks Naoimh !

CollectPlus · 27 January 2021 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Google

Quick response to my online enquiry, to valuation and for sale sign erected. Polite and courteous service, fair no fee no sale pricing for a local estate agent.

Derek · 23 January 2021 · Reeds Rains, Guisborough

5/5

Google

Zeta & her team worked really hard for us. Our photos/video were amazing & we sold the house in less than 2 weeks. The process post the actual sale was not easy but the team worked hard to move things along. Thanks ladies

Joanne · 23 January 2021 · Reeds Rains, Guisborough

5/5

Google

Working with Cathy and the girls in the Guisborough branch has been a pleasure. Very friendly, professional and helpful throughout the entire process of my purchase. Would highly recommend their services!

Ultimate · 23 January 2021 · Reeds Rains, Guisborough

4/5

Google

Lovely team of staff at the Guisborough branch, willing to go the extra mile. They were happy to undertake all the viewings, keeping me fully informed at every stage. I can highly recommend their services.

Katherine · 23 January 2021 · Reeds Rains, Guisborough

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.

EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.

EA Masters by year, 2021 to 2025

Source: EA Masters winners lists, as published, linked by year.

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Questions about Your Move & Reeds Rains Rogers Stewart

Which Your Move & Reeds Rains Rogers Stewart office has the most reviews?

Durham has the most, with 2,250 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,072.

Where are the Your Move & Reeds Rains Rogers Stewart offices?

The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:

Has Your Move & Reeds Rains Rogers Stewart won any awards?

Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.

Reviews may appear on more than one platform.

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