Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,635 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,635 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,096
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotBefore we went for sales i read the…
Before we went for sales i read the online review for Reeds Rains which gave me a positivty. A special thanks for Bekky, laura and the team who worked behind during this pandamic time. The process was very quick i highly recommend Reeds Rains Scarborough team .
4/5
TrustpilotMyself and my husband a viewed a property…
Myself and my husband viewed a property through Reeds Rein last week. I wanted to pass on how great our experience was with Louise who did our viewing. Louise was professional, but friendly, honest and knowledgeable, and did not rush us through the viewing. We have viewed houses previously and I honestly can say Louise was one of the best we have dealt with. She is a credit to your team. We have made our decision about the house, and how we would like to proceed. I know Louise is going to be in touch soon, so will look forward to speaking with her.
Hi Emma - Thank you for your kind review, if you can let me know which branch you had dealings with I will pass on your review to Louise. We are always trying to improve our services and take any and all feedback very seriously. Could you tell us what we needed to do to get the full 5 stars?Kind regards,Reeds Rains
5/5
TrustpilotI would highly recommend these
I would highly recommend these, buying our first home during covid has been hard but Amy ickle has been amazing helping us every step of the way. Thankyou Amy.
5/5
TrustpilotQueensway house sale
Thank you to David and Sophie of Reeds Rains. Excellent professional service in dealing with the sale of my father's property recently always on hand to deal with any issues promptly and quickly,friendly people would definitely recommend and use the company again. Thank you Glen.
5/5
TrustpilotReeds Rains Carrickfergus branch…
Reeds Rains Carrickfergus branch provided excellent service when we were selling our childhood home in whitehead. The staff were very professional and more importantly sensitive to our families needs. We would highly recommend and would definitely use in the future. Thanks again Maggie
5/5
TrustpilotHappy Landlord
I spoke to Reeds Rains after having my property on the market with 2 other agents for 7 weeks and no luck. Elliot gave me an up to date valuation and went on to let my property within a week. Whilst they are more expensive than the other agents, there is a reason why. I've actually ended up saving more money by paying a premium for a top estate agent and letting the property straight away rather than having it sitting there empty for months on end. Can't recommend them enough.
5/5
TrustpilotExcellent service from all employees
Excellent service from all employees, helped through a difficult covid move! I will continue to recommend this branch to others.
5/5
TrustpilotOutstanding
From start to finish, Reeds Rains Carrrickfergus provided a service that exceeded all my expectations despite the current COVID-19 restrictions and the challenges facing us during this pandemic.Their communication was timely and clear throughout, keeping everything on track as far as both selling my property and purchasing my new home (luckily, and thankfully they were the agent for both my sale and purchase). I thank and commend Lynsey, Chris, Karen and Lisa. I found them professional, dedicated and committed to me as a client - nothing was ever too much trouble and I was always made to feel as if I was the most important client. Without a doubt they are best estate agent I have ever dealt with, going above and beyond (which just seems to be the norm for them). I would highly recommend them , and if you are thinking of selling or purchasing then look no further.
1/5
TrustpilotI had this estate agent letting my…
I had this estate agent letting my property it was awful poor communication, they changed the staff all the time it was a totally unprofessional they did not seem to know much about anything. I would never ever use them again.
Hi Mary,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotReeds Rains Burnley Branch
Reeds Rains Burnley have been excellent in my search for a house. From start to finish, it has been so easy and hassle free. I can't thank Andrea enough for all the effort and work done behind the scenes to secure the home I wanted. Thank you very much, would highly recommend.
5/5
TrustpilotOutstanding professional quality service Reeds Rains Carrickfergus
I have used the letting services of Reeds Rains Carrickfergus for a decade, the whole team are so professional & very friendly, it’s a real pleasure to deal with any of the staff, and a real stand out is Lisa who has been so helpful & supportive over the years, her care & attention to both the landlord & tenant has been amazing. Thank you so much it’s a real pleasure dealing with such a professional, caring company.
5/5
TrustpilotThank you Josh
Just to thank Josh Walker at the Hillsborough branch for a fabulous service in obtaining a tenant for my rental property. He kept me fully informed in this my first time in renting out a property. I really appreciate his help.
1/5
TrustpilotStolen money from me
Stolen money from me. Use this firm for letting of a property and they use the tenants deposit to protect there own cost. Not mine. Deductions made from my deposit without my authority. Also done exactly the same to a friend who they also let out there property. The property was turned in to drugs factory and scumbags withheld money which they had no rights to. I will never use them again.
Hi Karl,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotRude estate agent
Today I accompanied my mum to a house viewing and the estate agents showing us around was awful. For the first few minutes that we were in the house she was perfectly pleasant and professional. However, after a conversation between my mum and I where we indicated that the kitchen and garden may be too small for my mum’s needs, the member of staff very quickly became rude and dismissive of everything we said, and her entire demeaner changed to one of irritation. After seeing the downstairs, I asked my mum if she wanted to look upstairs. Before my mum could even answer, your member of staff cut her off with a very sharp “What’s the point in looking upstairs if you’ve already decided it’s wrong?”. Firstly, we hadn’t decided that it was “wrong”, we were just commenting on things as we saw them (we also made lots of positive comments). Secondly, I was addressing the question to my mum because she has mobility issues, and what I was really asking her was “are you physically comfortable enough to go upstairs today?”, which my mum knew, but didn’t get the chance to answer because she was very rudely cut-off. Thirdly, if we’ve travelled there to see the house, we’re going to want to see all of it. That should be common sense. After seeing the rest of the house and making lots of positive comments, we were discussing it in the downstairs hallway. It was obvious that the estate agent just wanted us to leave, she had clearly decided that we were wasting her time. When discussing the garden, mum said that she ideally wanted something bigger. The estate agent asked where mum lived, and then snapped “Well, the garden you’ve got is like a postage stamp!” which was very rude and totally irrelevant. Mum had already explained that she has mobility issues, and now she explained it again, stating that the reason she wanted a bigger garden than what she has now is because she’s struggling to walk to dogs and she wants them to have a big garden to be able to run around in. My mum shouldn’t have to explain her motivations of her criteria for a house to the estate agent, especially when she had already told the member of staff that she has a disability. That is none of the estate agent’s business! We both loved the house and mum is considering putting an offer in, but staff should be trained to a better standard than that.
Hi Lucy,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
2/5
TrustpilotSTOP using IamSold
Good agents & great friendly service. BUT STOP using IamSold auctions. My understanding is that you get paid for each property referred to them but you're more than capable to sell it yourself. IamSold rip off sellers with shocking fees & have terrible customer service.
1/5
TrustpilotUsed before but will not use again
Iv used Reeds Rains twice before and found them to be excellent. But i will NEVER use them again and would consider not buying and property on there listings I would say we had 70% of are viewers complain about Reeds Rains not get backing touch in a reasonable time regarding viewings,one viewer waited over a week before he had to ring them again.We also seemed to last minute calls at 4.50pm regarding viewings for the next day.One viewer left have way through the viewing because of a double booking ( obviously not following any government guidelines )Our House did sell but from that moment on did not hear a thing from them from selling to moving was 10 weeks and did not hear a thing.On the day of the move our purchaser was ring us in regards to the keys Reeds Rain had seem to of wash the hands of having to do anymore.Hull Branch
Hello, Thank you for getting in touch. Reeds Rains are committed to following government COVID-19 Guidelines .I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We would like to discuss the issues you have raised further, please contact me on: 01482 709980 or email: hull@reedsrains.co.uk Kind regards,Reeds Rains Hull
5/5
GoogleRating only, no written review.
Many thanks for your 5 Star review of the Darlington Your Move branch. Regards, David, Manager.
2/5
GoogleRating only, no written review.
1/5
GoogleAwful experience
1/5
GoogleUseless
1/5
GoogleWorst agency I have dealt with, I do not recommend...!!!
5/5
GoogleExcellent client care and friendly management and staff...highly recommended if you are selling and do not live close to the house that's for sale! Thank you!
5/5
GoogleI have just rented a property with the company and I’m totally satisfied with the service. Special mention to Zoe, she has been very kind, fast answering every doubt through the email and very patient following all the process. I would recommend it.
Thank you again, much appreciated.
5/5
GoogleA BIG shout out to Zoe Pannica for looking after my flat. I was with another agency just around the corner from whom I’ve had very poor communication, poor support, broken promises, totally outdated photographs, excuses, having to wait for particular people to be in on a certain day, tenants contacting me directly, poorly placed advertisements in their own portal which isn’t immediately obvious and critical errors on the Gas Safe Certificate, (which were quickly picked up upon by Yourmove). I decided to give Yourmove a try as things couldn’t get much worse with the previous agent. It was a positive start, and for one who doesn’t hand out praise for the sake of it, I’ve had nothing but excellent communication, regular updates and they found a tenant in a very reasonable period and their advertisements are quickly and easily found online. The difference in views between Yourmove and my previous agent are 6 to 1. Outstanding. My confidence in Yourmove and especially Zoe, who I mostly deal with, is growing slowly but surely. If Zoe isn’t available then there always is someone else capable of handling my concerns. She may look young but she’s as sharp as a tack, runs a tight ship and is really on top of her game giving me sound advice and settling my nerves which has all paid off and now things are looking up. Thanks, Andy
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,250 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,072.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
