5/5
Rating only, no written review.
Agent replied · 6 February 2024
Thank you for taking the time to provide us with an excellent review - much appreciated.

Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,633 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,633 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,094
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you for taking the time to provide us with an excellent review - much appreciated.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
Thank you for taking the time to provide us with an excellent review - much appreciated.
5/5
Rating only, no written review.
1/5
Rating only, no written review.
5/5
Rating only, no written review.
Thank you for taking the time to provide us with an excellent review - much appreciated.
1/5
Rubbish
1/5
Rubbish website put post code in could not find prroperty
5/5
Very helpful and informative. Also friendly staff.
5/5
Thanks Emily Murphy for all her help - she always returned calls and followed up as needed!
1/5
Your reply on here wont let me comment on it but I have screenshots of our conversations . It's taken you 3 months to see my review .I have rang many times so if I'm not on your records that's another fault isnt it
We take customer service extremely importantly, we pride ourselves on our service we provide, indicated in many of the 5* reviews. Having checked through our systems, I cannot see your connection to Reeds Rains nor have you contacted the office previously - if you could contact the office I would be happy to assist. Kind regards, Lorna Fieldson - Lettings Manager
5/5
I had a really good experience letting a flat via the Hull office. Mel was organised and professional, it all ran very smoothly.
Thank you for your excellent review, much appreciated. We hope you are happy in your new home.
5/5
Can't fault the service I have received. Especially the service received from Melanie Donaldson. She has dealt with any problems/issues I have had promptly and professionally. Would highly recommend Reeds Rain.
Thank you for your fantastic feedback and review - much appreciated. We hope you are happy in your new home.
5/5
Had help from Lorna Fieldson and Karen from day one. Sorted heating and hot water emergency in a matter of days and always go out their way to help even after office is closed. First class customer service, highly recommended x Laura & Ryan x
Hi Laura, Thank you very much for taking the time to provide this review and feedback - much appreciated. We hope you are very happy in your new home. Thank you for choosing Reeds Rains. Kind regards, Lorna Fieldson - Lettings Manager
5/5
Excellent estate agents. Steven and Natalie very good. Rest of team also very efficient. One small point of feedback is their email system should have been sorted out asap - otherwise 5 stars
5/5
Great Service
We had the pleasure to have Niamh help us out with everything. She managed to sort everything out for us very quickly and responded to any questions/queries we had rapidly with no hesitation. Overall just great service!
5/5
Reeds Rains Macclesfield
I recently exchanged on my first house purchase using Reeds Rains in Macclesfield Cheshire. Sue Wood and her team have been a delight to deal with, answering all queries promptly and proactively chasing up everything that needed tying up on both sides to make for a smooth process. Highly recommend.
5/5
Good service from Woodseats branch
Good service from Woodseats branch, Sheffield; with Jordan and Angela. Would recommend.
5/5
5 Star Review
Gemma Wayman took over the letting process for me on my property in Durham. From our first conversation it was clear to me that Gemma’s enthusiasm and knowledge of letting properties was going to be the right fit for managing my property. She had everything covered from day 1. She had a friendly style and professional attitude that meant the property was let out in 2 days after being on the market. If your considering using Reeds Rains I would highly recommend them. That’s why I’m leaving this 5 Star Review.
5/5
Excellent service from Reeds Rains…
Excellent service from Reeds Rains Haxby while recently letting a property. Karen Cocker was oustanding in every way, approachable, accomodating, informative and a great communicator. The whole experience was made easy from start to finish and I wouldn't hesitate to recommend or use them again.
5/5
Buying our first home - Rhyl Branch.
Great experience buying our first property. Made things easy, always got back to us and were quick to solve any issues!
5/5
Woodseats Sheffield Branch
Jordan, Harley and the whole team were amazing from start to finish. They took care of everything including dealing with difficult property managers and tenants at the end of a tenancy to making sure we had someone to clean and refresh the property before sale. We can't thank them enough for making sure our house sale went through and a property that's been in our family for generations went to someone who would love it.
5/5
Paula 5*
What excellent service we received from Paula in the reddish branch. From day 1 she was very helpful and communicated everything in a timely manor. The whole process with the house was a absolute breeze because of her. Thank you!
1/5
Fraudsters
Reeds Rains Liverpool BranchI paid a holding deposit on behalf of my daughter, she had advised the agent that as she had no credit history on file it would probably fail and therefore offered to pay 6 months rent in advance. they told her that they would contact the landlord to see if this was acceptable. after confirmation that this was okay with the landlord we paid £137 holding deposit to secure the propery and take it off the market to which they did. After the credit check came back as failed (to which she had already advised it would) the agent then told her that they would not allow her to rent the property. The property was then put back on the market and my daughter contacted them again and told them that she had a Guarantor they still refused her application but now I have lost my holding deposit. Just to advise anyone else in a similar situation please know that it is unlawful to keep a holding deposit as stated on a lawyers website as follows; (A holding deposit is money paid when you’ve agreed to rent a property, but haven’t signed a contract. If you pay a holding deposit you’re guaranteeing you’ll take up the tenancy. If the agents accept it they’re guaranteeing they’ll let the property to you. Usually a holding deposit is set against a security deposit, or is refunded when you move in. If the agreement is cancelled, and it’s not your fault, the holding deposit should normally be returned to you). just to let you know Reeds Rains estate agents I will be taking this to Housing ombudsman services so I suggest you refund my money.
Hello Karen,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,248 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,071.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.