Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,628 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,628 reviews on four platforms, rated 4.2 out of 5 overall.
2,498
Reviews on Google
All 11 offices
30
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,091
Reviews on Trustpilot
Business-wide
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Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotTerrible customer service
The customer service is absolutely terrible,I've been trying for a week too phone them there's been no answer and been told too leave a voicemail and get back too me but they have not it's been over 2 weeks and I still haven't heard anything.
1/5
TrustpilotWhat a Joke they ignore rRepair or not to repair it is not a question but a requestequests for…
What a Joke they ignore requests for repairs done to rented property and scoff at requests for repairs and this happens over months
Hi Hamish - sorry to hear this. I've requested some more information from you so I can look into this further. Thanks
5/5
TrustpilotProperty Sale
To Derry Johnson, Sales Negotiator Reeds Rains RhylDear DerryThank you so much for your help with selling of our property. You have made the process simple and easy to understand for us. Your responses to our queries have always been prompt and valuable. You have kept in touch with us and updated each step of the process from the beginning to the end of our property transaction.I do not think that this hassle free property transaction could have done without you.Best WishesDr Bera
Thank you!
5/5
TrustpilotExcellent and friendly estate agent
From the very start I knew that I was in good hands with Reeds Rains and the sale of my house, nothing was too much trouble for the manager and lovely staff at the Morley branch.The photographer, production of the brochure, online advertising, viewings through to the sale of my property all happened quickly and competently, I was kept informed every step of the way. I would not hesitate to recommend Reeds Rains to handle any person's sale of their property
Thank you for your review. I'll pass on to the Morley branch.
1/5
TrustpilotAwful Terrible company
Please do not use this company especially the Macclesfield office. Here’s why.1. Awful service throughout 18 months2. Lied to in numerous occasions 3. Consistently ignored 4. Complaints process a joke and waste of time5. If I ran my company like this we would get our license removed AVOID at all costs
Hi William, I'm really sorry this has been your experience and to read your feedback. I'll pick this up with the branch.
1/5
TrustpilotDiscriminates against people on…
Discriminates against people on benefits in the form of requesting people on benefits to provide a guarentor which they would not ask someone in employment. I only found this out the night before my viewing as i took it upon myself to double check information i had already provided in my initial enquiry. Sloppy, and could have wasted a whole day of my time which they obviously dont care about and no apology after all this. In a nut shell vile.
Hi JoshuaReeds Rains does not discriminate against people in receipt of benefits. The principle of requesting a guarantor can apply to any prospective tenant, irrespective of their employment status. It is not unusual for Letting Agents request a guarantor and Reeds Rains is no exception, but ultimately it is down to the discretion of the Landlord. I will send your review onto the relevant branch and ask them to pick this up with you. Kind regards
5/5
TrustpilotExcellent service 👏
Very professional staff. Nothing too much trouble. Helpful with all queries I raised. Would recommend.
Thank you for your 5 star review!
1/5
TrustpilotInept & Incompetent
Inept, Incompetent, Pathetic.Reeds Rains Huddersfield, Branch Manager Liam Doran. Booked a viewing for a house, turned up at agreed time, waited, waited, no sign of agent. Turns out the property had been sold earlier in the week and Reeds Rains neglected to tell people that came to view the property.Poor managed by branch manager Liam Doran who clearly couldn't manage a p*ss up in a brewery yet alone rub an estate agents. Missing in action and unable to get hold of him on Saturday to see just what the hell had gone on. Clearly the staff at this branch don't give a flying Fk and are happy to treat prospective buyers as something on the bottom of their shoes.Avoid this unprofessional bunch of incompetents.
Hi Liam - I've passed your review onto the branch, kind regards
5/5
GoogleI got a couple of quotes before selling our house, Reeds rains were the most competitive price and also followed up the valuation with a detailed email, the other company I had to chase for info. They were really easy to deal with and stood out as very professional throughout. They made sure to get feedback from all viewing that I did and report back to me in a timely manner. I would 100% use Reeds Rains again If I needed to in the future.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service from start to finish, Chris and her team have been amazing throughout. Would highly recommend.PositiveResponsiveness, Professionalism
5/5
GoogleHave used Reeds Rains several times over the years but this time they went above and beyond for us. Especially, Christine she was always available and so friendly and helpful.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExtremely kind and helpful staff, i dealt with TED in particular this time, what a great chap he is. Well-done TED!!!!. Not to forget girls on the phones who are equally friendly and very helpful. VERY HAPPY OVERALL.PositiveProfessionalism
5/5
GoogleApart from loving my apartment, the good customer service I received from Catherine the secretary is Amazing. Thank you for all your patience. I will always refer people to Reeds Rains because they are 100% reliable and they have your interest at heart.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleReeds Rains have been fantastic in supporting us through the sale of our parents house. Nothing was too much trouble, they just got on with the job and kept us informed along the way. The property was sold really quickly. A special thank you to Catherine for her help and support. We would strongly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleLovely staff - make the whole moving process simple.PositiveResponsiveness, Professionalism
5/5
GoogleAny queries I had were responded to in a timely manner. I was kept up to date often with e-mails and phone calls. Everyone I spoke to were very friendly and helpful.PositiveResponsiveness, Professionalism
5/5
GoogleMy 1st time moving into a place of my own, Reeds were very helpful answering all my questions. Quick response times and kept up to date if things changed. very friendly staffPositiveResponsiveness, Quality, Professionalism
5/5
GoogleAn absolute pleasure to deal with. All the staff are friendly and personable and they get the job done. From start to finish the service was amazing. Nothing at all was too much hassle. Would definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI was new in the country and Reeds Rain Stockton made settling in very easy for me and my family. Very friendly and helpful staff. I absolutely recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI didnt sell or buy my home through reeds rains, but i 100% would in the future. The team at the hartburn village branch were so helpful and very responsive. They kept in regular contact in trying to help me find a home especially jess who went above and beyond. Customer service skills at there best. Cant recommend Reeds Rains enough.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWOW outstanding service again. The team have sold my house within 3 days 🤩 professional but friendly service from a team that absolutely know their jobs and know the area. Wouldn't use anyone else. Thanks Reeds Rains Stockton you are all fab 🤩PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHaving had a bad experience with the last estate agent we used I can’t recommend Reeds Rains Stockton branch enough! From the regular calls and emails when we found our home, to the final check in this week before we get the keys, we’ve had excellent service from the start. We initially dealt with Andrea but Sue has been our go to throughout and she is a real credit to the business. Always professional, but warm and friendly and happy to help whenever we’ve had more questions! The same goes for Jessica who has taken plenty of our calls, she has a lovely friendly phone manner and is a pleasure to speak with. So glad we found our home through you and genuinely can’t thank you enough for the fantastic service - what a team! :)PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotAPPALLING
APPALLINGBoth at branch and Head Office levelParents were landlords with ReedsRains. When they passed away, as executors we supplied them with all required death certificates and probate grants in order for their estates to be wound up. They failed to store these documents correctly or file them. They have held on to thousands of pounds of money owed to the estate for 9 months now. After months of trying to resolve this, we were asked for a Land Registry document but nobody explained which one or why for weeks. Having finally found out what they needed, I was able to supply it in twenty minutes. Which I assumed would be the end of the matter.Yesterday, Julie Miller in accounts triumphantly announced she was going to split the funds between the executors and my mother - until I pointed out my mother is dead and ReedsRains have had her death certificate for nearly a year. She wasn't so pleased with herself then. Julie won't pass calls on to her managers Irene or Lisa Smith or the person who is apparently dealing with this (very badly), Iulian. In one breath today, Julie acknowledged how appalling the whole experience has been and in the next she blamed the branch again and put the phone down on me.The branch are appalling too. The manager is apparently never there, has copies of my mother's death certificate and probate grant on her email but didn't pass them to the accounts department and cannot be contacted. Various other people asked for documents but were unable to explain what they were or what they were for.So: my advice would be steer clear. They don't manage or store sensitive information correctly, they don't communicate clearly, they hold on to funds for many months with no legal grounds. It seems in order to fulfill my legal obligation as an executor I will have to take legal action against ReedsRains. I will also be submitting a complaint to the ombudsman. Genuinely shocking. We have our own portfolio of property managed by another company locally and have never experienced anything as dreadful as this.Reeds Rains never bothered to do anything to follow up even though I responded to their message on here. They could not explain why they had asked for half the documents they requested. AVOID
Hello Mary-Ann,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotAs proud tenants of our home we were…
As proud tenants of our home we were sick to our stomachs when we received a termination email leaving us with 2 months to leave and find somewhere else to live! We were sent this email out of the blue and our landlady had no idea of this. Worrying and trying to think of how we and our children would live without a home and where we would go. Our hearts broke instantly and we were in panic and distress. we personally reached out to our landlady and we have great communication with her. She was also shocked. We phoned reeds raines with absoulte heart ache to try and understand why we would be loose our home where we have a very small baby. For them to rudely laugh down the phone to us telling us it had been sent in error. it was very unprofessionally delt with and there was no compasion or empathy to the trauma of thinking we were loosing our home. Landlords,landlady's, property sellers and tenants. Use a different property agency.
Hi Juss & Leanne, I'm really sorry this has been your experience. I've sent you a request for more information so I can see which of our branches you have been dealing with and look into it further. Kind regards
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 2,245 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,068.
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