Urban and Rural Property Services estate agents in Dunstable, Milton Keynes, Leighton Buzzard and 3 more

★★★★★ 1/5

Google

*revised edit* Shocking. Made an offer on a house last year, offer accepted. Two months later I rang them to get an update. Katy was dealing with the progression of our purchase. After numerous attempts we couldn’t reach her, We eventually found out from Daniel, that the house that we were expecting to move into imminently, had been put back on the market for OVER A MONTH and not only that but someone else had an offer accepted on the house too!!! Nobody had even told the vendors solicitors...We lost the house aswell as money spent on solicitors and our mortgage fees and the whole process caused us much stress. Their poor communication lead to this complete failure, absolutely disgusting and useless estate agents. Still waiting for an apology from Katy. There are no excuses for the service received, and no accountability taken for the fact that they sold the house we were close to exchanging on to someone else whilst we were still proceeding and failed to let us know, what more can I say.NegativeProfessionalism

Bethany · 25 August 2021 · Urban and Rural Property Services Newport Pagnell

★★★★★ 5/5

Google

I have been using Urban and Rural Estate Agents to buy a property that was listed with them and I have to say they have been by far and away the most responsive and professional agents that I have dealt with in this process. They have tried to accommodate my requests with the home owner as quickly as possibly, they have acted as a great go between myself and them and they have been very helpful the whole way through and while I'm still waiting for the house move to go through to completion I'm not worried to write a review now. They haven't tried the hard sell but have been fair in what they have pointed out as selling points of the property, they have acted professionally throughout the restrictions with covid and helped me feel comfortable throughout. Would recommend buying or selling with them. Charlie who we have been dealing with has been fantastic.

Rumble · 25 August 2021 · Urban and Rural Property Services Newport Pagnell

★★★★★ 5/5

Google

If you want an estate agents who aren't pushy and are efficient and knowledgeable , go with these guys! Urban and Rural were recommended to us by a neighbour who had recently sold through them and we are honestly so happy that we're on the market with them. They are such a professional team who are proactive, friendly and genuinely care about their vendors. We've mainly dealt with Charlie who is a brilliant sales person, very approachable and communicates very well with both ourselves and with the potential buyers. Nothing is too much hassle for the team, they are frequently on the phones trying to find new buyers and update us every step of the way. I'd use them again without a second though!PositiveResponsiveness, Quality, Professionalism

Marc · 25 August 2021 · Urban and Rural Property Services Newport Pagnell

★★★★★ 5/5

Google

Me & My Partner brought our first home through urban and rural and they talked us through the whole process and would answer and question not matter how small . Many Thanks .PositiveResponsiveness, Quality, Professionalism

Lydia · 24 August 2021 · Urban and Rural Property Services Milton Keynes (216 Queensway)

★★★★★ 5/5

Google

I have dealt with multiple Estate Agencies in Milton Keynes area including the big brand names on our High Street. I must say that in comparison to them, Urban and Rural have been "super responsive", quick to help and reliable . Highly recommended. Thankyou Charlie, Iain, KatiePositiveResponsiveness, Quality, Professionalism

RK · 24 August 2021 · Urban and Rural Property Services Milton Keynes (216 Queensway)

★★★★★ 5/5

Google

Urban & Rural recently helped sell our home. They were responsive, professional & our online listing looked fantastic. Consequently we had lots of viewings & multiple offers. I'd recommend them to friends & family.PositiveResponsiveness, Professionalism

Simon · 24 August 2021 · Urban and Rural Property Services Milton Keynes (216 Queensway)

★★★★★ 1/5

Trustpilot

Bedford branch

Bedford branch. Awful. Just, awful. I hope every time I have contact with a new estate agent that the experience will be positive, but no. Urban and Rural Bedford. Shameful business. They have little to no interest in the properties they’re trying to sell, their admin is diabolical, and they have directly caused us heartache following an offer being accepted on a property, only to then come back and make out like it hadn’t been (it had been, they outright lied) and ask for more money on behalf of the sellers as they had a better offer (after accepting ours) ... Really? The level of communication is appalling, there are no values, just blind selling. Unprofessional. Will never view a house with these people again on principal. There are some good estate agents around but they’re few and far between. Urban and Rural Bedford are the worst I’ve come across so far.

Customer · 6 August 2021 · Urban and Rural Property Services Leighton Buzzard

★★★★★ 1/5

Trustpilot

The very worst

The very worst. Disinterested and uninformed people trying their very best to flog product to anyone who’ll bite. ‘Admin mistakes’ lead to offers being accepted, only not really: surprise we want 5k more. I can only imagine this kind of lying, deceitful, dishonest, criminally minded dung comes from the very top. Do not market your property with Urban and Rural.Do not attempt to buy a property from Urban and Rural.

Stefan · 6 August 2021 · Urban and Rural Property Services Leighton Buzzard

★★★★★ 5/5

Trustpilot

Exceptional service, I would definitely recommend

Like the previous reviewer, I would have no hesitation recommending Urban & Rural, they were exceptional.Urban and Rural have been truly excellent throughout the whole sales cycle, from the initial meeting right through to completion.At the initial meeting at the property Neil was very well prepared with evidence and data of similar properties in the area. He was very thorough and gave me confidence in U&R’s professionalism.They provided 24 viewings in 2 days after which we received a number of quality offers.The viewings were well managed and feedback was excellent.Following acceptance of an offer Ann the Sales progressor was amazing offering frequent updates and advice, right up to completion. This was very welcome as the solicitors provided very little information.Thanks to all at U&R

Cliff · 3 August 2021 · Urban and Rural Property Services Leighton Buzzard

★★★★★ 5/5

Trustpilot

Great Service

Firstly I must say that the previous review slaughtering Urban and Rural does not make any sense with regards to the dates mentioned. Would you leave it 9 months before getting in contact about your house sale?Anyway, our experience - Having not had much luck selling through a rival agent (after it falling through) we put the house up with U and A. Neil photographed the property on a Thursday evening and had it advertised through Rightmove that evening. On the Friday we had two viewings with a further two scheduled for the following Monday resulting in two offers. Eight weeks later it transpired that the "buyer" could not get a mortgage so the house was relisted. Within 2 days it resold but in a short but complicated chain. During the sale process Ann Clark was tenacious and determined in her quest for updates and information and made sure that she kept us up to date even if there was not much progress to update on. Without Ann we would have been completely in the dark and I am certain that we would not have beaten the stamp duty threshold without her. All of Anns colleagues were equally professional so a big shout out to them too. Thanks all

Craig · 12 July 2021 · Urban and Rural Property Services Leighton Buzzard

★★★★★ 1/5

Trustpilot

Beware of Urban and Rural Estate…

Beware of Urban and Rural Estate Agents - Stopsley Avoid at all cost!!!!They make other estate agents look like Angels, no pun intended. Here goes my story of my recent dealings with them. I made an offer on a property which was accepted after several back and forth in August 2020. A week after the offer was accepted, I was contacted by a lady called Ann Clark who introduced herself as the Sales Progressor. Ann asked if I had instructed my Lawyer and mentioned that I needed to commence with the searches to move things swiftly along. She further mentioned that the property would be remarketed if I didn’t do this. According to her, this would be seen as commitment from my end. In September 2020, I instructed my Solicitor and put in place arrangements for a mortgage. As soon as mortgage was agreed, I contacted Ann in October 2020 to notify her of this. In addition, I asked if they seller had found a place. She mentioned that the seller was still actively looking and that I should proceed with things from my end. Stupidly, I believed this and went ahead with instructing a building surveyor. Fast forward to June 2021 without any communications from them and now almost £1500 out of pocket, I contacted Urban and Rural today who mentioned that the seller is still actively look for a property and the decision was mine to pull out if I wanted to. My question to them was that its easier said that done when the £1500 loss is not coming out of your pocket.I must say that that Ann Clark and her accomplice Neil spoke to me in the most demeaning way during the entire process. Kyla Freeman, Sales Negotiator was however very polite and professional!! You should be working elsewhere.

Seinde · 18 June 2021 · Urban and Rural Property Services Leighton Buzzard

★★★★★ 5/5

Google

Rating only, no written review.

AX · 16 June 2021 · Urban and Rural Property Services Milton Keynes (216 Queensway)

★★★★★ 5/5

Google

Excellent customer service, Charlie, Darren and their team were very professional, polite and helpful in all their communications. They did an excellent job in finding our perfect property as first time buyers and answered all our questions in a timely fashion. We highly recommend Urban & Rural Estate Agents Bletchley. Thank you very much.PositiveResponsiveness, Quality, Professionalism, Value

A · 16 June 2021 · Urban and Rural Property Services Milton Keynes (216 Queensway)

★★★★★ 5/5

Google

Top class service when we used them to relocate

Melissa · 15 June 2021 · Urban and Rural Property Services Leighton Buzzard

★★★★★ 2/5

Google

Asked me for feedback from house viewing by SMS. They couldn't be bothered to respond when I'd taken the time to give detailed feedback. I won't be making that mistake again.

TheHughes100 · 15 June 2021 · Urban and Rural Property Services Leighton Buzzard

★★★★★ 5/5

Google

From start to finish they were spot on, so attentive, worked so hard to provide us with options. Kelvin took my calls no matter what time it was and in Katie they have a little superstar, I'd like to thank them for helping us secure our dream home.

JAM · 15 June 2021 · Urban and Rural Property Services Leighton Buzzard

★★★★★ 5/5

Google

The best real estate agent we’ve worked with. Actually, the only agent where we felt we were given no rush time when viewing properties. Any other agents were very quick to get rid of us. You can pick up on that energy when dealing with people. Urban and Rural is different. They are genuinely interested in finding you the right property. Also, they are very responsive and professional in all aspects.PositiveResponsiveness, Quality, Professionalism, Value

Aron · 15 June 2021 · Urban and Rural Property Services Leighton Buzzard

★★★★★ 5/5

Google

Excellent service, can’t recommend them enough. They sold our house twice in 2 weeks. David and his team went above and beyond to help us move once we had found our new house to move on to. I would use them again without a thought and certainly recommend their services to friends, family... anyone.PositiveQuality, Professionalism

M0nkeys · 15 June 2021 · Urban and Rural Property Services Leighton Buzzard

★★★★★ 5/5

Google

After trying to sell for almost a year my partner and I decided to try urban and rural estate agents. They have been excellent throughout especially Kelvin and Katie. Plenty of viewings took place and carried out in a professional manner. We felt supported and staff were always at hand helping us along the way . I will be recommending urban and rural to friends and family.PositiveResponsiveness, Quality, Professionalism, Value

Cheryl · 15 June 2021 · Urban and Rural Property Services Leighton Buzzard

★★★★★ 5/5

Google

Absolute professionals. They took a friendly but also highly motivated approach to selling my property. Constant updates and analytics were provided as well as as a WhatsApp group which made communicating and booking viewings a breeze. A weekly call to discuss progress were provided. The property was extremely well represented in its online advertisement with great pictures, an accurate floorplan and a detailed narrative. During the selling process they have were incredibly helpful in pushing the sale along and with chasing progress along its various stages. The entire Urban and Rural team worked tirelessly to secure a buyer and provide assistance during selling. My special thanks goes in particular to Samantha, especially during the closing stages of the sale and Amanda as well for being such a positive force throughout the process. Thanks again everyone at U&R!

M · 15 June 2021 · Urban and Rural Property Services Leighton Buzzard

★★★★★ 5/5

Google

Very pleased with the service my wife and I received in selling our house. Valuation was spot-on, communication fantastic throughout with staff who are all consciencious and profesional in what they do. Impressed with the safety considerations made in light of COVID-19; and their commitment and passion for securing quality sales, which showed! Both in achieving the asking price, but also in finding us a great, chain free buyer. Would highly recommend 👍

Peter · 15 June 2021 · Urban and Rural Property Services Leighton Buzzard

★★★★★ 5/5

Facebook

Highly recommended estate agent Very professional service always there to help and very efficient Thank you Glen and the team for all your help 👍👏

Reena · 9 June 2021 · Urban & Rural Bedford

★★★★★ 5/5

Trustpilot

Urban & Rural Dunstable

We first came across Urban & Rural, when looking to value our home when paying back our help to buy loan.We were looking at our options to sell, or pay back the loan. We choose Urban & Rural, as I had noticed they had sold a lot of houses on our estate. Brad visited us and from the first meeting, we were impressed with his manner and confidence when it came to selling our home.We had never sold a house before and the process actually filled me with dread!We had found our next home, but the process was complicated, as it was not 100% sure we would get to purchase it. We had a very tight window and had to be in a position of SSSTC, to secure the other property. We were upfront from the beginning and Urban & Rural were actually amazing. They understood our parameters and were open and honest with potential buyers and with us. I really cannot fault them at all, Brad and Darren had our home on the market within a few hours! The write up and pictures were top class.The feedback was precise, honest and quick. Lily & Brad were also amazing at showing potential buyers round our home. I felt total trust in Urban & Rural selling my home. We actually ended up with a concrete offer and Brad negotiated the selling price excellently. Unfortunately, the property we wanted to purchase fell through, so this time we had to pull our house from the market.However, we will be back in a couple of years and I would not choose any other agent to market and sell my home. Urban & Rural gave a first class service and I cannot recommend them enough.

Vicki · 28 May 2021 · Urban and Rural Property Services Leighton Buzzard

★★★★★ 5/5

Trustpilot

Great service, quick responses- highly recommend

Couldn’t have asked for better service from Cathy (Estate Agent) and Ann (Sales Progressor) at the Stopsley branch. From our first viewing to completing the purchase of our first home, they kept us informed and replied very quickly to all my emails. They were also very good in chasing the sellers when I requested which meant we completed in 2 months. Highly recommend!

Customer · 17 May 2021 · Urban and Rural Property Services Leighton Buzzard