Trusted Agent profile
★★★★★
771 reviews across 8 offices and 3 platforms
Urban and Rural Property Services has eight offices, in Dunstable, Milton Keynes (three offices), Leighton Buzzard, Newport Pagnell, Ampthill and Bedford. Together they have 771 reviews on three platforms, rated 4.6 out of 5 overall.
689
Reviews on Google
All 8 offices
12
Reviews on Facebook
Business-wide
70
Reviews on Trustpilot
Business-wide
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Urban and Rural Property Services's eight offices, most reviewed first. Each has its own page.
Urban and Rural Property Services and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotTERRIBLE EXPERIENCE among other things…
TERRIBLE EXPERIENCE among other things they pretended that there were viewings on a property I had made an offer on to panic me into accepting a low offer on my property, ( the property I had offered on has an interesting story )
1/5
GoogleAbsolutely awful estate agent Never give feedback after viewing and had to continually chase for information They constantly “forgot” to do things that they had said they would Avoid at all cost Definitely do not recommend
Unfortunately we have no record of you as a client, please can you contact me on 01908 794700 to discuss your feedback. Thank you, Jonathan Blake, Owner.
4/5
GoogleSometimes the assessment of the markets and chances of selling my flat were over optimistic, and the sale of my flat took longer than was expected. However, my advisor, Steven Redmond worked hard , was always friendly and helpful and brought the sale to a successful conclusion
5/5
GoogleGreat agency brought a few houses from these guys really know the local market really well. Both directors really good guys, knowledgeable and approachable. Keep up the good work.
5/5
GoogleSwitched to U&R after viewings via our then agent had dried up. We were told a high percentage of people buying in MK were from London and the northern home counties and listings went on local are websites as well as the usual ones. Listing went live on a Wednesday, sold the next day. The post-sale process to exchange and completion was pretty well stress-free leaving other parties to provide the problems! Would most definitely recommend.
5/5
GoogleHaving recently sold through Urban & Rural, MK branch, I can honestly say they are the best estate agents I have ever dealt with. It was a breath of fresh air when they took over the sale of my house after months of it sitting on the market. They achieved a sale within a week. The team most importantly are extremely customer focussed and professional, as well as approachable and friendly. From Adam's thoughtful, considered advice at valuation to Cerys's conducting of viewings, they have been a pleasure to work with. Special thanks to Steven Redmond who was brilliant in progressing the sale from the start and remained on top of everything and kept it moving forward even through the more stressful times in the process. I cannot recommend them highly enough and wouldn't hesitate to use their services in the future. Thanks to the whole team.
1/5
GoogleAbsolutely awful estate agent Never give feedback after viewing and had to continually chase for information They constantly “forgot” to do things that they had said they would Avoid at all cost Definitely do not recommend
Unfortunately we have no record of you as a client, please can you contact me on 01908 794700 to discuss your feedback. Thank you, Jonathan Blake, Owner.
4/5
GoogleSometimes the assessment of the markets and chances of selling my flat were over optimistic, and the sale of my flat took longer than was expected. However, my advisor, Steven Redmond worked hard , was always friendly and helpful and brought the sale to a successful conclusion
5/5
GoogleFantastic team of knowledgeable, attentive and supportive staff, nothing is too much trouble. Highly recommend!
5/5
GoogleI have moved into Ampthill and my purchase was through this branch of Urban and Rural. Great service from all staff throughout the journey of the sale from start to finish. The sale was on the cusp of falling through but Amy and Briar went above and beyond to keep it going and to keep the vendor sweet. I could of negotiated the price abit more as the property was a dooer upper in alot of ways and I've had to spend alot to bring it up. However, it is Ampthill and at that point nothing was for sale anywhere and my house in Solihull had sold in 3 days of going live, so beggers can't be choosers. The prosecco and biscuits were a nice finishing touch to the sale but lol I explained im a Muslim and couldn't drink it :DD
5/5
GoogleBelated review after Urban & Rural Dunstable acted as my agents for the sale of my flat earlier this year. I chose U&R over other local estate agents because I was very impressed with [owner] Darren Thomson's pitch when visiting my flat for a valuation viewing: some other agents I met came across very pushy and with a hard-sell attitude, but Darren's pitch seemed more quietly competent and inspired confidence in me as a seller. Additionally after checking out a lot of local properties on Rightmove, the quality of Urban & Rural's online marketing struck me as noticeably better than their competitors: the photos taken for the Rightmove listing were well-judged and showed the place off to its best advantage, but what stood out from the rest was that U&R put together a video tour of my flat with a great sales pitch presented by Darren and some nifty drone footage to add a bit of pizzazz to the video - other local agencies whose Rightmove listings have a video section invariably just put up a slideshow of the still photos already shown on the listing to some cheap backing music, not even bothering to narrate the slideshow: pointless! Also, as an avid Rightmove browser whilst looking for my next house, U&R include an overall total square metre summary on their floorplans which many local agencies don't, and as a buyer that puts me right off immediately when I can't clearly see how much space I'm getting for my money. As for the sale itself, U&R listed at a price I was completely comfortable with (smack-bang in the middle of the range I was expecting) and found me a buyer within a week at full asking price on my first viewing! Sadly that buyer didn't work out as he wasn't able to pass his solicitors' Anti Money Laundering checks - not the fault of Urban & Rural - and so after he dropped out as a buyer U&R re-listed and found me another buyer at full asking price, again within a week and this time after only 3 viewings. Happily on the second go round the purchase did go through (with far fewer complications than I was expecting, given that the flat was a leasehold property with potential ground rent issues) and we completed on the deal far quicker than I had thought possible with no mess and no fuss. Overall, a brilliant experience as a seller, and I do think that at least the Dunstable branch of U&R is leaps and bounds ahead of the local competition. If I move again in future, these guys will be at the top of my list after the completely painless sale I had with them in 2023.
Thank you for your review Lawrie, we really do appreciate it.
5/5
GoogleEfficient, personable and friendly. I could not fault any aspect of the selling process with the Dunstable branch. From the first contact we had to arrange a valuation it was clear this would be the agents we would list with. David done the valuation and was honest and factual, his knowledge of the local area was impeccable thus managing our expectations of an achievable sale price and gaining our trust and confidence in his team. We then met Darren, who came to photograph the property, and he too provided us with incredible service and further gained our trust and confidence into the branch. Each staff member we encountered was equally as knowledgeable, friendly and professional. A huge thanks to Elicia for her negotiating skills to achieve us our sale price. The whole selling process was so easy, with regular contact from the whole team, updates on how the property is doing and booking in several viewings. We received in depth feedback after each viewing and was honestly so impressed with the team from the very first contact. I would not hesitate in recommending the Dunstable branch in the slightest and I am so grateful for their hard work.
Thanks for the review Kym.
1/5
GoogleAbsolute joke, traveled 50 mins with my 2 year old for a viewing and the selling was not there, we said did you call them and they said no we thought he would be here as we emailed him, we could not believe it, I emailed urban and rural to say how annoyed we was, we had no reply so I emailed again and no reply again so rude, terrible way to treat people, do not use this estate agent
5/5
TrustpilotVery professional and caring
Working from the Leagrave branch, Luke and Peter worked with us to sell our home. They were both very professional and at the same time caring and respectful as they showed our home to buyers. Peter was very reassuring when he showed us other properties, understanding our needs. Caroline kept us up to date as our sale progressed. She was very warm on the phone and it was easy to ask her questions. We would recommend Urbal and Rural.
5/5
GoogleWe had a great service from Urban & Rural, both Johnathan from the Newport Pagnell office and Stephen from the Bedford office where superb, we had updates every week on how things where proceeding in a very turbulent time in the housing market, so to receive regular updates every week was very reassuring for us, if I was still in the area and looking to move home again I would not hesitate in using Urban & Rural again, they are highly recommended, I would give ten stars if it was allowed. Tony & Ruth Grehan
5/5
GoogleWe had a great experience with Urban & Rural, they worked really hard and kept chasing solicitors so we didn't have to. A great professional service. Found the perfect buyer for us within days.
5/5
GoogleWe had excellent service from Urban & Rural in Newport Pagnell for initial market advice & arranging open house viewings and in Milton Keynes for chasing solicitors to complete the sale. Professional and efficient throughout the process.
4/5
Googlegd estate agents
5/5
GoogleGreat contact, Super agency.
Thank you Sylwia
5/5
GoogleElicia was fab! Over the moon with my new home! Thank you!
Thank you Wanda
5/5
GoogleDarren and the team were brilliant throughout the selling process of my property. Highly recommended
5/5
GoogleJust purchases a property via urban and rural last month, and was dealing with Elecia from the agency,the professionalism and service I have receved is top level from her and she is a asset to thier organisation I would definately deal with her in the future
5/5
GoogleI had the best experience selling my home wirh Urban and Rural, Elicia and the team exceeded my expectations and helped to make the process as smooth as possible, can't thank them enough!
Thanks Simon
5/5
GoogleWe had a good experience viewing with Urban and Rural Dunstable and with Elicia. She was very polite and took her time with us which is nice compared to a lot of other agents we have viewed with in the area!
Thanks Ethan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Dunstable has the most, with 244 reviews rated 4.5 out of 5, followed by Milton Keynes (216 Queensway) with 167.
The eight Urban and Rural Property Services offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, Oxfordshire, Bucks, MK. The group and its branches have also won 2 other industry awards since 2018.
