Trusted Agent profile
★★★★★
772 reviews across 8 offices and 3 platforms
Urban and Rural Property Services has eight offices, in Dunstable, Milton Keynes (three offices), Leighton Buzzard, Newport Pagnell, Ampthill and Bedford. Together they have 772 reviews on three platforms, rated 4.6 out of 5 overall.
690
Reviews on Google
All 8 offices
12
Reviews on Facebook
Business-wide
70
Reviews on Trustpilot
Business-wide
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Urban and Rural Property Services's eight offices, most reviewed first. Each has its own page.
Urban and Rural Property Services and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat service from Elicia and all at Urban and Rural throughout the process from sales to after sales. Found us potential buyers despite a lot of other houses on the market at the same time. Very efficient and once we had an accepted an offer, Elicia was on the case chasing everything through to completion. Would highly recommend.
Thanks Katherine, we hope your well.
4/5
GoogleHappy with my experience with Steven and his team. After a bad experience with another agent Urban and Rural found me a first time buyer and the sale will soon be completed. Can certainly recommend the agency and thanks very much to them.
5/5
GoogleWe were very happy with the service and the level of professionalism supplied by Urban Rural . They were extremely responsive throughout the process. A special thanks to Steven who was instrumental in ensuring that we were well looked after. I would have zero hesitation in recommending this agency.
1/5
TrustpilotWarning to all Sellers
Warning to all sellers. If you believe that time is money which is something that you cannot buy, then DO NOT use Urban&Rural. GetAgent recommended me Alexander Lawrence and Urban&Rural when I decided to sell my house. Fortunately, I did my own searching to counter check which was the best safe hands. I made the right choice of Alexander Lawrence; took me only 2 weeks time from valuation to sold, STD with a resonable satisfactory price. Otherwise, I would fall into the "play games" of Urban&Rural when my house was on market. I recognised the "play games" when I became a homebuyer who gave offers and requested for viewings. The manager presented to me that he was very keen to help in the negotiation process initially over the phone. However, when the offers were not what he agreed with, he told me that the sellers did not reply or he just kept me waiting. If sellers using Urban&Rural found that your houses have not been given any offer after being on the market for more than a week, I would suggest you market your houses with a second estate agent, no more sole agent and you would know how well Urban&Rural is sincerely performing for the sellers' sake. In the UK, unethical practices by estate agents can be investigated by several organizations, including: 1. The Property Ombudsman (TPO): TPO is an independent and impartial body that resolves disputes between consumers and estate agents. They can investigate complaints regarding unethical behavior and rule on appropriate actions. 2. The National Association of Estate Agents (NAEA): NAEA is a professional body for estate agents in the UK. They have a code of conduct that members are expected to adhere to, and complaints against members can be made to them for investigation. 3. The Trading Standards: Trading Standards offices are responsible for enforcing consumer protection legislation. They can investigate complaints and take action against estate agents who engage in unfair or deceptive practices. 4. The Regulation of Property Agents (RoPA): While not fully implemented as of my last update, RoPA aims to regulate property agents, including estate agents, to ensure they meet certain standards of professionalism and conduct. Once fully implemented, RoPA will likely provide additional oversight and enforcement mechanisms. If you encounter unethical practices by estate agents, you can report them to one or more of these organizations for investigation and appropriate action.
5/5
GoogleRating only, no written review.
5/5
GoogleWe both bought and sold with Urban & Rural last year and we had so much help and communication from the team. We were especially thankful to Georgina and Amy for helping get everything across the line in the required time frame
Hi Iain, thank you for the lovely review. All the best to you and Lucy. The Ampthill Team.
5/5
GoogleWe recently sold our home with Urban & Rural. The entire process from valuation to completion was handled very professionally with all the team members being both friendly and approachable. Of particular note were Oliver who guided and advised us through the valuation and going to market stage. Amy was brilliant handling the sale and showing clients around the house. Georgina then handled the process through to exchange and completion with stoicism when a number of hitches occurred along the way. We have no hesitation in recommending anyone to use Urban & Rural when selling their homes. Mike & Paula
5/5
GoogleExcellent service, quick to respond and willing to go the extra mile in the selling process.
Thank you Mihail, we all hope you and the family are doing well.
5/5
GoogleGreat communication throughout the process and always positive and friendly. Thanks team, you all helped at different times and made moving house a lot easier and hassle free!
Thank you Casper
5/5
GoogleReally enjoyed watching the YouTube videos during my search for a place in Leighton buzzard. Your videos (and bloopers) are criminally underrated! I think I’ll continue to keep watching even after I’ve bought 😂 …
Thanks Charlie, a lot of time and effort goes into making them so we appreciate your kind words. Hope all goes well with the purchase and welcome to Leighton Buzzard
5/5
GoogleThank you so much Urban and Rural! From the initial meeting, and throughout the whole process Brad and team have been brilliant! Professional and always respond quickly with good advice! Caring and the perfect balance of timing and experience! Would highly recommend!
Thank you Lorraine
2/5
GoogleRating only, no written review.
Hi Paul, neither myself or my team recognise you from the photo. could you email us at leightonbuzzard@urbanandrural.com. Clearly you have not had a great experience with us and we would like to look into it on our end.
5/5
GoogleUrban and rural have just assisted me with the sale of my rental property. A buyer was found very promptly in what was a tricky market and the sale was pushed through in record time and without glitches. The team were always at hand to answer any questions and it has to be said I couldn’t find fault. Thank you Brad and the team.
5/5
GoogleGreat agency! We received a professional and polite service from Ian and Kelvin. They are both excellent estate agents, very helpful, friendly and supportive, replied quickly to calls and emails, and answered all the questions we had. The process hasn't finished yet but it has been very smooth so far. :)
5/5
GoogleUrban & Rural have been absolutely instrumental in helping us to find the perfect home! Ian in particular has been an absolute gem; he provided stellar guidance during the viewing process, listened to our preferences, possesses a wealth of knowledge and has been such a wonderful support during the buying process! We'll soon be moving into our perfect home and we couldn't do it without him, thank you!
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleHaving Ian and Nathan as my agents purchasing a house through Urban & Rural has been very positive. As first time buyers they have been incredible helpful and supportive, answering all questions and queries we have. The service has been professional and would most definitely recommend them to friends and family. Thank you both!
5/5
GoogleGreat service from the whole team at urban and rural. Highly recommended five stars from me
5/5
GoogleA great service from Ian and the team. They answered any questions about my new purchase quickly and efficiently.
5/5
GoogleAmazing Service from the Whole team.. They deliver what they promised and Sold our House in a week after months of not getting a result from other agents. Thanks to Everyone and Specially to Kelvin who has been exceptional in Handling our account.
5/5
GoogleHaving Ian and Nathan as my agents purchasing a house through Urban & Rural has been very positive. As first time buyers they have been incredible helpful and supportive, answering all questions and queries we have. The service has been professional and would most definitely recommend them to friends and family. Thank you both!
5/5
GoogleI am immensely grateful to Ian Middlemas for his invaluable assistance in helping me find the perfect home. From the initial search to the final purchase, Ian was there every step of the way, providing expert guidance and support. His deep understanding of the housing market and his keen attention to my preferences ensured that we found a property that exceeded my expectations. Ian patiently listened to my needs and tirelessly searched for options that fit my criteria, making the entire process seamless and stress-free. Thanks to Ian's dedication and expertise, I am now the proud owner of a home that feels like a perfect fit. I wholeheartedly recommend Ian to anyone in need of assistance in finding their dream home. Thank you, Ian, for making my home buying journey such a positive and rewarding experience
1/5
TrustpilotRefused to show propertys
During phone call hinted many times they did not want to show me property’s. This was down to the fact on a previous viewing we offered 6% less than the asking price which is within reason as there was a lot of work that needed to be done on the property we saw. They mentioned that it would be a usage of their time to show me. I even offered to attend the property’s when they were going there to show others to make it easier for them. Bad customer service. I would steer clear of selling one of my property’s with them if they are refusing to show potential buyers.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Dunstable has the most, with 244 reviews rated 4.5 out of 5, followed by Milton Keynes (216 Queensway) with 168.
The eight Urban and Rural Property Services offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, Oxfordshire, Bucks, MK. The group and its branches have also won 2 other industry awards since 2018.
